We were completely ignored, only two employees in the store, yes they were helping two another…read morecostumers. One would at least expect to be egnoleged. Not so much as a, we'll be with you when someone is free, no eye contact, nothing ignored. We won't be back.

BE WARNED! Review written by my Husband:…read more My wife took a brand new ring (still in the box) that I purchased for her into this Kay's to be resized. They told her it would be approximately 2 weeks. 1 week later, they called to tell her that her ring was lost. "We don't know what happened. Possibly a UPS driver stole it. We just don't know but we are sorry." My wife told the Kay Manager, Lauren (I think), that we just wanted to be reimbursed for the value stated on my receipt. The Manager continually said "We cannot reimburse you but we will replace it with a "similar or less" type of ring. That is what it states on the receipt that we gave her when she dropped it off." Long story short, after several weeks of texting my wife pics of engagement rings off their Clearance page "Do you like this one or that one?" When my wife told the the Manager that none of those rings were anywhere close to the size, clarity and color of the ring she had dropped off, she again stated that she was sorry, but that the receipt she gave her when she dropped off the ring stated clearly, that if it was lost or stolen, that they would replace it with something similar or less. She just finally accepted an small engagement ring (that she doesn't need) to get the stress & frustration over with. The ring that my wife dropped off at Kay Jewelers had a certification card from Gemological Institute of America stating her ring had approximately 91 diamonds. The ring they replaced it with had NO certification card & only had approximately 40 small diamonds. When we went to pick up the engagement ring, they made her sign a paper stating that she would not (basically) talk bad about them or post anything on social media that may harm their reputation. I can and I'm pissed at how they handled losing her brand new ring. WHAT A SCAM!!!

I'm new to the Arkansas area and needed a jeweler to repair a gold chain that was gifted to my…read morehusband from his mother. I decided on going with Phillips jeweler because his estimated pricing over the phone, sounded pretty reasonable. I ended up arriving 30 minutes prior to closing and hopeful that they wouldn't be too irritated ( being a former retail employee for 11 years of my life, I hated to be a last minute customer.) The location was very hard to find. It's located in the same building as the goodwill off of South Bowman road but the sign is hardly visible from the main street. What I do like about his store is the added security of the building. You have to dial into a phone located outside and state your purpose before entering. The owner (I believe his name is Phillip) recognize me from our call earlier and was more than welcoming and eager to help. He took his time to explain to me why the chain had broken and even fixed it right on the spot. I was expecting a one week wait as well as a $40 charge, but he was gracious enough to do this for free. I definetly recommend this jewelry store for any repairs or new purchases.

From the owner: We do appraisals, repair work and specialize in our diamond presentations by appointment only.read more

I've never had an issue with store; always prompt and reasonably priced - even pro bono. This place…read moreisn't fancy and appears to be a bit shabby, but they know their stuff.

I took my bracelet of stone to this place March 22, 2022. Every time I had gone by there, it was…read morenot fixed. They would say they where very busy. I should have picked it up the last time I had gone there. I called on the 24th of December 2024 to tell them I am picking up my bracelet. They had it long enough. I went on December 26th and he could not find it. The bracelet was scattered all over the place, he could not find all of my bracelet. He meaning the son. Its like they didn't care. He thought I would not have kept the reciept. I was very disappointed and upset because they treated it like nothing. I will never take anything to them again. I give them a poor rating of1. If I could give them a zero I would. All I needed was a clasp on it. Now it's all to pieces. Its like he dileberly did it thinking I had lost my receipt, All most three year. I am upset with myself also. I should have gotten it. I put my trust in them. It pays not to trust anyone anymore. I left the store so he could find all of the pieces. I am going back tomorrow to get all of the pieces of my bracelet.

Absolutely the best prices in buying gold and silver and does amazing custom work. Best service and…read morefriendly atmosphere, one stop shop for all someone's needs.

I went 5/10/26 to get a ring tested on what karat it was and they had seem professional at first…read morewhich then was quickly turned down by what I found out today. On that day they had used bold cutters to cut the ring completely devaluing it. They had told me that the reason was to determine if it was not layered or plated which I understand, but found quite odd. After the three guys had a talk between them in their own language (I couldn't care less what language they spoke) they told me that the gold was 10k. I nodded and they gave me a price, but one of them seemed excited to go with the trade which threw me off and I denied the trade for cash. Their expression completely disappeared as they wanted me to go ahead and go with the trade and to just "send them a picture of my id" I would have found it pointless if the whole idea is to have my id while in the store and I left. As of today 5/11/26, I went to 5 different gold stores to get it tested and they told me that the gold had actually tested for 14k gold! For gold markets I kind of expected 1 was going to try and scam me at some point, but never would have thought MO Jewelers would. Their initial plan was to buy my gold for the price of what 10k is going for without knowing it was 14k. Completely and utterly ridiculous how they tried to scam and will not be going to this place ever again!

Where did this store get its name from?…read more Originally from small-town Gillett, Arkansas, Sissy started Sissy's Log Cabin in 1970 in Pine Bluff with nothing more than a handful of estate jewelry and antique wares she sold in a literal log cabin she rented for $50 per month. See, https://www.arwomenshalloffame.com Sissy's has evolved into the Mid-South's largest family-owned jewelry store with locations in Pine Bluff, Little Rock, West Little Rock, Jonesboro, Memphis, and Conway. See, https://www.sissyslogcabin.com/pages/our-story This store is large. It takes up a corner of the building, located in the Promenade at Chenal When I first walked up to the entrance to Sissy's, I noticed that you need to be buzzed inside to look around. I didn't want to feel locked inside the store and pressured to buy anything, so I left at this point. This is not to say they would pressure me here. I just wasn't sure of the set up. I do understand security. I did peer into the store to see what I could from the outside : ). Lots of very beautiful sparkly items. The website offers detailed pictures of the gorgeous jewelry they offer. Support local.