We were completely ignored, only two employees in the store, yes they were helping two another…read morecostumers. One would at least expect to be egnoleged. Not so much as a, we'll be with you when someone is free, no eye contact, nothing ignored. We won't be back.

BE WARNED! Review written by my Husband:…read more My wife took a brand new ring (still in the box) that I purchased for her into this Kay's to be resized. They told her it would be approximately 2 weeks. 1 week later, they called to tell her that her ring was lost. "We don't know what happened. Possibly a UPS driver stole it. We just don't know but we are sorry." My wife told the Kay Manager, Lauren (I think), that we just wanted to be reimbursed for the value stated on my receipt. The Manager continually said "We cannot reimburse you but we will replace it with a "similar or less" type of ring. That is what it states on the receipt that we gave her when she dropped it off." Long story short, after several weeks of texting my wife pics of engagement rings off their Clearance page "Do you like this one or that one?" When my wife told the the Manager that none of those rings were anywhere close to the size, clarity and color of the ring she had dropped off, she again stated that she was sorry, but that the receipt she gave her when she dropped off the ring stated clearly, that if it was lost or stolen, that they would replace it with something similar or less. She just finally accepted an small engagement ring (that she doesn't need) to get the stress & frustration over with. The ring that my wife dropped off at Kay Jewelers had a certification card from Gemological Institute of America stating her ring had approximately 91 diamonds. The ring they replaced it with had NO certification card & only had approximately 40 small diamonds. When we went to pick up the engagement ring, they made her sign a paper stating that she would not (basically) talk bad about them or post anything on social media that may harm their reputation. I can and I'm pissed at how they handled losing her brand new ring. WHAT A SCAM!!!

I have had multiple items designed and created by the talented staff at Nelson's Jewelers. They…read morehave taken items that I didn't wear, and turned them into earrings, necklace, etc. that I wear every day - and get constant compliments on!! Their work is outstanding, and their customer service is second to none. They are great to work with, and I have total confidence in their work and professionalism. They are the best!! Thanks for taking such good care of me! Sincerely, Susie Rowland

Baker's is everything I look for in any business. Great people and amazing service…read more I was proposing to my fiancé and needed the ring to be done a week earlier than I thought (she had a family vacation I forgot about..). After texting Carla the situation, one of the jewelers came in on his off day and had the ring done within the next couple of days! I live in Little Rock and never encounter businesses like this one where the people care and you are treated like family. I would highly recommend them to any guys looking for engagement rings who want a fair deal, maybe a little guidance, and assurance of an amazing job!

Took two rings in to replace missing stones, asked to get an estimate first. Pat wrote "ESTIMATE"…read moreon the ticket and told me it would be Thursday before I would get a call with the estimate. On Thursday I received text that my rings were ready to pick up. I called and told Pat's daughter that I was supposed to get estimate first. She said she was sorry but the work was already done. The charges were about $75.00 over what I considered my mental financial comfort level. But because the work was already done, I lost my ability to get an estimate somewhere else. I have never had jewelry repaired where you didn't sign accepting the amount to be charged. I am happy with the looks of one ring, but the other looks "off" to my inexpert eye. There was no offer of a discount and sometimes "Sorry" is just not enough. I'm not happy with my experience with this jeweler and won't be back.

Great group of people working here. We love bargain hunting and this is a favorite stop…read more They are always friendly and helpful.

I've been going here for years!!! The whole crew is friendly, knowledgeable and ready to help…read more The selection is extraordinary and very deep! You can find anything there at a GREAT price including guns, Blu-ray movies and DVDs, coins, instruments, tools.....