Besides our stress with the car accident and the person who hit us dealing with insurances going back and forth and being without a car for about a week could be stressful as it is. Bakersfield Auto Body were quick with our vehicle we got text updates regarding our vehicle progress and approximate time of completion with date. Staff are very polite and understanding with clients who are first time car accident victims who have no clue what to expect after an accident. Thank You all for your patience and understanding. read more

I took my Lexus SC430 to this shop. I was very pleased with the service from German and the two Customer Service ladies. The other estimates that I got were way over the estimate this autobody shop gave me. I was very happy with their estimate and their warranty on the work. The shop was also very clean and organized. The waiting area was quiet and comfortable. I would definitely recommend this establishment. I am very happy with them. read more

Bakersfield Auto Body is the best. They are Toyota certified for Body repairs. I am a repeat customer for several of my Toyotas. Their work is amazing. My car looks brand new. They go the extra mile. When I got my car back it was clean Inside and out. They even washed my car mats. The girls in the office are great. I worked with Dave and he knows exactly what repairs will be needed. I recommend them 100 percent! Suzanne G. read more

I recently brought in my 2023 Honda Ridgeline and had the pleasure of working with Jerman. From start to finish, he kept me updated frequently and went above and beyond to make sure both my needs and my vehicle's needs were met. Having worked for State Farm Insurance in the past, I've dealt with many auto body shops and I can honestly say the service here is next level. The facility is spotless, the front staff is extremely friendly, and they truly advocate for their customers. Jerman made sure I received OEM parts, which I really appreciated, and even took care of some previous scratches that weren't part of the initial damage. It's rare to find a shop that combines professionalism, customer care, and quality of work at this level. Bakersfield Auto Body exceeded my expectations, and I wouldn't hesitate to recommend them to anyone needing auto body repairs. read more

I love BAB. I have been bringing my Subaru here for years. They are consistent in everything they do. The work done to my vehicle was perfect and on time. Everyone in the office is grateful to see you and eager to help. I would highly recommend. read more

David wasn't just my estimator he made sure I was ok( I needed a therapist). I hadn't scratched a vehicle in about a million miles. Now my truck looks just like new again. This is an awesome business. Often a body shop or car shop feels dirty and unorganized. That is the exact opposite of this place. A department for everything. The minute I walked in. I knew i was in the right place. Lots of communication letting you know what's going on. Thank you David and crew. read more

When I got rear ended by an uninsured driver my I asked my insurance to send me me where my dealer sends their cars to get fix, they send me to Bakersfield Auto body , right away they called me from the office to schedule the appointment for the estimate on my vehicle,when I arrived to the office the girls in the front received me with a smile , I was introduced to German who was my estimator consultant he was fast with my estimate, and gave me a day right away of when to drop off my vehicle, the repairs were fast and I even received text messages of my repair updates , Bakersfield Auto Body is one of the best shops here in Bakersfield if you ever need your car repair without a doubt, I'm now driving my Honda again thank you !!! For you magnificent service!!! read more

Bakersfield Auto Body fixed my vehicle to my satisfaction in just a few days. Additionally, the repair came in under the cost estimate. They are a class act. read more

I was in a collision about a year ago. German and his team took care of me and made sure my Tacoma was fixed to the highest standards even when insurance pushed back. About a month ago my fiance was in an accident in our other vehicle and we needed repairs quick. I knew Bakersfield Auto Body was the only place I would take our car. read more

My 2020 Nissan Titan was rear ended. Bakersfield Auto Body did a fantastic job repairing my truck. I am very particular about my vehicles. They used all OEM parts and the paint was flawless. German Rojas was my shop adjuster. He kept me updated with the repair and answered all my questions. All the girls in the front office are very friendly and helpful. They handled everything with the insurance company. Definitely recommend BAB for collision repair! read more

I would highly recommend Bakersfield Auto body -everyone was so professional and David was great as long with the rest of staff -my car looks amazing ! I will go back in the future. read more

My garage door had a bad day and decided to take it out on my wife's pride and joy her Acura TLC. The garage door was a brutal weapon of destruction. In the past I had relied on Bakersfield Auto Body to keep my vehicles looking good. A visit to Bakersfield Auto Body was in order , David Daugherty took control of the repair process and kept me informed for the few short days it took to restore it to like new. You can't get better service anywhere else in town. My wife is thrilled to have her car back in such good shape. Thank you BAB. read more

Great experience and great customer service overall great work would recommend them to anyone Veelester and Jazmine Mollique read more

Such great and fast service, super welcoming and helpful with any questions. Constant updates on your vehicle status. Friendly staff and service. David was so helpful and really tries to get to know each customer. Willing to work with your schedule. Overall excellent service and quality of care was above my expectations. read more

The staff are very friendly and helpful. They keep you informed about what is going on with your car and when it is ready to be picked up. They are more than happy to answer any questions you have They will even help you get coffee while you are taking care of busines. read more

The staff was very lovey and too nice , They have value in their customer service and have pride in what they do. I will DEFINITELY be coming back . My estimator was German he was very communicative. I really recommend! read more

I want to thank the staff. My car was badly damaged in an accident and Bakersfield Auto Body definitely believes in attention to detail. Everything was put back together perfectly. Their customer service and follow-up provided was excellent. read more

stuff is very friendly from the moment you arrive to the moment you leave great place Thank you guys for fixing my car read more

Services were amazing German was wonderful and helpful even took me to the back to go see my car and as promised, they had the car ready on the day that they told me... love the service the value that they gave made my car look better than what it looked before read more

They did a great job on my Acura after someone rear ended me! It looks great! Do not hesitate to give them a call if you need work done! read more

Bakersfield Auto Body - After - Body Shops Near Me - Bakersfield, California

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Todo Bien solo la pintura no me parecio d tan buena calidad con un pequeno tallon se corrio

Was devastated when our car got rear ended and searched for an auto body with good reviews. Bakersfield Auto Body did not disappoint, from the beginning of the process to the end when I picked up my vehicle. The customer service was outstanding, Cece was very friendly anytime I spoke to her, and German who was our estimator was very thorough throughout the process and made sure everything was taken care of. I will recommend them to everyone I know! Thank you Bakersfield Auto Body read more

Great service, they kept me updated on my vehicle throughout the process. Everyone was very professional and polite. The repair was done flawless. Thank you so much for the great work on my vehicle and making this process easy for me. read more

Very friendly and understanding, walked me thru the paperwork and did a great job! They kept us in the loop and were quick to get our car back to us, like new. read more

Thank you bab ! My vehicle repairs were done within a day and they even washed my car ! Would recommend to anyone!

This is my second time using Bakersfield Auto Body. Both times they were consistent with updates and were pretty accurate with the time it would take to get my vehicle back. I appreciate the text they send with updates. Both my service agent, Jerman, and the front office staff were very courteous and professional. As for the work done on my car it looks as if it was never in an accident! Great work, great staff. 100% recommend read more

Passing through town, broken taillight, Friday afternoon, 2006 Honda. By Monday noon, they had found a new light(for a 20 year old vehicle) and installed it, GREAT SERVICE, WORK, ATTITUDE, AND PRICE. read more

They were beyond helpful! They were hospitable, understanding and patient! they made my car look as good as new! Between the staff and the technicians you've got a good team you can trust your car too! read more

Professional business. Dropped off the car on a Monday and it was ready by Thursday. Provided an update on the progress. No issues between the insurance and Bakersfield auto body. Very smooth. read more

Bakersfield Auto Body did a great job repairing the damage to my truck from a hit and run. They went above and beyond what the insurance required. I got my truck back super clean and all the staff was very friendly and helpful. read more

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Their middle name is "Awesome"! I'm so impressed by the friendly, professional, efficient office staff that is on the frontline for customer engagement! I was also pleased by the quick-and-easy estimation process and my subsequent dealings with David. My vehicle looks great now and came back to me polished and ready to roll on the date promised. Thank you, Bakersfield Auto Body! read more

The folks at Bakersfield Auto Body are the best. I have never had better customer service anywhere. They were able to take care of my car immediately and at a fair price. They even provided shuttle service to and from my home. I'd give them ten stars if I could. Thank you!! read more

Bakersfield Auto Body is amazing. The office staff was very helpful after I was involved in a collision and through the entire process of fixing my car. My car looks as good as ever and drives great! They dealt with my insurance company and took so much stress away from me. They are efficient and affordable. You can't beat their quality of service and customer care. I highly recommend using them over every other shop in town. 10/10 read more

David was the one who took care of everything & I can't recommend them enough. My car was ready in two weeks and looks perfect like it did before the accident. They went above and beyond and got a front sensor fixed that didn't even have to do with the crash because they noticed it was off. I will only ever bring my cars here in the future. The front desk was always quick to help and friendly. read more

Just picked up my vehicle and I am so pleased with how my car came out they did a great job with the detail that needed to be fixed,very helpful staff and great service read more

I've taken my car two times here , and they have provided me with great service . The staff is friendly. They also try to get your repairs done quickly. The give you regular updates on your repairs as well. read more

Took my car in to fix a scratch ..So fast so friendly...Very professional...Its definitely where I will take all my cars...for fixes.. read more

Bakersfield Auto Body is a place I would caution brining your vehicle in to have repair work done. When reading the reviews, it was touted that the service they provide was top notch. I brought my wife's vehicle in for repairs. I was met by Dave Dougherty. He examined the vehicle and took notes. Once everything was agreed upon, I returned and left the vehicle in their care. A few days later the vehicle was ready to be picked up. This was a day that it rained extremely hard during the rainstorm we experienced. When I arrived, I proceeded to sign the papers for release of the vehicle. I was met by Dave again along with the lady in the front. To my surprise Dave mentions the mirror on the driver's side wasn't done. He said he had to order it and that I would need to bring it back when it is delivered to the shop. I had to pause again and ask, "what do you mean bring it back?". Naturally I was surprised because he never communicated this over the phone to us. I was hesitant on leaving but since most of the work was done, I took the car. I waited for the car to be brought up to the front. I asked Dave where the car and he directed me to the parking area with the other cars. I ran to my vehicle in the pouring rain. My thought was "why not bring it to the front under the shelter?". Since the rain was pouring, I could not look at the work that the vehicle had until the next day. During my walkthrough during the day, I noticed scratches in the area that was worked. I was quite surprised as this was included in the repairs that were to be done. Quite frankly I am surprised they allowed the car out of the shop with visible scratches. Then I noticed at the top of the vehicle the plastic border had a huge dent, something that wasn't there before we brought the vehicle in. The insert where the driver side mirror is located had white residue. It was not cleaned at all. The sensors for backing up did not come on (and still hasn't to this day). I explained this to Dave, and he said, "well there are no sensors in the back". Had he done his research he would know that sensors are on the underside and embedded in the framework positioned in the front (2) and rear corners as well as the rear center (2). They are identifiable by small dots. They removed the rear bumper which told me they did not correct the issue when reattaching the bumper. He couldn't answer that, yet you'd expect these handlers do their research on newer vehicle models when making repairs. Even the vehicle's handbook tells you where to locate them. We immediately contacted the shop. We asked to speak with a manager. Catrina, the manager at this facility, empathized with us and asked that we bring the vehicle in and upon doing so to ask for her. I got there the same afternoon and Dave Dougherty was waiting while I pulled into the driveway. I mentioned I am here to see Catrina. He quickly brushed this off by changing the conversation. Instead, he goes over the work and agreed that none of this was done to the expectations of the body shop. He wanted to assure me that all the work will be done better than when we first picked it up. However, I was still adamant that I speak to the manager. Well, all he seems to care about it chatting about other non-relevant stuff. I was sent on my way as to say it was not necessary. At this point we had enough. How can we expect that if the repairs weren't done correctly the first time it would be done correctly the second? We contacted the claims adjuster and ordered a quality review as well as an investigation with their shop. We found another shop who by far impressed with their service. When you go into Bakersfield Auto Body, and you have all these girls working in the back behind the reception desk. Two out of the five were laughing and seemingly not engaged with helping me out when I came in. This wasn't just once instance; this happens on multiple occasions. When you call and ask for an update or progress on the vehicle, they tell you that you must speak directly with the rep. Any other shops you contact any other representative can tell you what the status is. They easily release that info to a claims adjuster anytime that person calls into the shop, but we are forced to call the person handling our vehicle back. Dave doesn't respond to calls right of way which is unprofessional. He made a joke (which we didn't think was funny) that the reason he leaves his voicemail message stating Happy Thanksgiving so that no one would call him back. Not something you tell any customer. The kicker for me is that a manager asked us to come and ask for her due to the unsatisfactory service we received with our vehicle. She never came out. The impression I got was she allowed Dave to speak in her place and calm the situation down. This is a display of unprofessionalism at its highest as a manager would have acted differently in this situation. read more

Bakersfield Auto Body - Body Shops Near Me - Bakersfield, California

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Took our 2010 BMW to this repair shop after an accident. They took almost 2yrs to repair. They seldom returned calls, person named Gabriel was our person to speak with. Numerous times he told us car would be ready within a week, which never happened. Was taken to BMW of Bakersfield which we had no problems with them. Bakersfield Auto Body kept charging for additional work to our insurance company. A few times we spoke with supervisor which didn't get us anywhere. Gabriel no longer works there and ended up speaking with another supervisor who tried to help out and did better than previous people. Needless to say I would NOT recommend this repair shop to anyone. read more

I hated that my brand new car got hit, but Bakersfield Auto Body made getting it back to mint condition easy! They are the best body shop I've ever dealt with, and unfortunately over the years I've dealt with a few. The work is excellent, and all the office staff are both friendly and helpful. This is the third time I've taken a vehicle there, and each time has been great. Dave Dougherty is super easy to work with. read more