Justin, Dana, and the entire Balance Point Heating & Cooling team did an outstanding job on our HVAC replacement. From the initial proposal process, scheduling of appointments, installation along with review of system operational features and processing of rebates after installation was top notch all the way around. In today's labor market, it is extremely difficult to find great contractors that stand behind their work and I highly recommend Balance Point for your next HVAC project. read more

We have used this Company since moving to this area in 2021. They are very professional, prompt and knowledgeable. Since we have always had good service from them we have joined their maintenance program. Just had the fall check and maintenance done and it was thorough as usual. Thanks Balance Point! read more

Called them early Saturday morning with no heat on this frigid cold weather. Left a message & they called back within 10mins . Corey came out in an hour and had the furnace up & working in no time... Great work & efficient. read more

I was worried I was getting the run around from another company so called them. They helped confirm what the other company was telling me so I could feel confident moving forward with a repair that Balance Point wasn't even going to do. Great customer service for sure. read more

After many years of being a loyal customer I was left without AC because they no longer "service my area". No notice just a weak "sorry for the inconvenience". Incredibly disappointed with them. read more

Justin and his team just did our entire HVAC system for our new home and I cannot say enough good things about them. Prompt, on schedule for all work, and everything was exactly as quoted. He has even taken the time to answer my calls and texts (Dana too!) to make sure we were taken care of in every way. Will absolutely be using them in the future again!!! read more

Provided great instillation of new furnace and A/C. Came out gave quote and was able to schedule instillation the next day. Had been without service for a day and they did a full instillation in about six hours. read more

Not good Totally sucked. Didn't do any diagnostics recorded not data, closed the dampers to half the house and left. No recommendations, advice or comments. Just took the hundred dollars (insurance co-pay) and left. Tried to defend himself by calling me a lair about my career, called me an entitled individual argued and then hang up on me. Very unprofessional, defensive and rude. Wanted another hundred to come and try again. I figured the guy would tell me what was wrong (he thinks the unit is undersized though it's been on the house for years before we bought it in December 2020) and that he would tell me what it would take to fix it. He preferred to defend himself. As this is a home purchase insurance claim he could make good money doing a replacement but he never even offered to try. Spoke highly of his employee and his work for the insurance company but didn't have much to say when told he was the fourth contractor called by the insurance company. At this time of year (September 1st) if an A/C repair tells you they can be there the next day, their is probably a reason; they're not busy, wonder why? read more

I was first recommended Balance Point Heating and Cooling by a fellow Real Estate investor that said they were honest and trustworthy. I needed an AC unit repaired on a rental property, they came out, diagnosed the problem and repaired an interior coil for me. A year later I experienced issues with the AC operating properly and reached back out to Balance Point. The owner, Justin, could tell I was frustrated with the situation, called me directly to discuss the problem and offered same day service. The Technician, Eric, that came out, was not only friendly and Knowledgeable ( 23 years of service ) but truly enjoyed working for Balance Point. Eric had the house cooling in a matter of hours, which was a great relief to me and my residents. When it came time to pay the bill, I was informed by the office staff that the fee was waved. Its rare to find a company that cares about the quality of their work to the point that they stand behind it, even a year later, no questions asked, no hassle, no excuses just quality work. I'm thankful I found Balance Point, they've earned a customer for life, I'd recommend them 100 times over. read more

I have been very pleased with Balance Point. Working with them to diagnose an air conditioning issue, I found their common sense approach agreeable and easily understandable. Their staff was very willing to work with us on scheduling, invoicing, and answering questions. I got the referral from a trusted source and would highly recommend them for any HVAC needs. Prices quoted were very reasonable and their suggestions were well-grounded. Definitely give them a chance. read more

I may change my review if/when a technician ever arrives, but at this point I would not recommend this company. I have waited around all day for someone to come service our HVAC and now received a call asking me to reschedule to another day. When I explained that I had been waiting around all day and felt that I should not have to reschedule the lady on the phone became very angry and told me that if I wanted to call another company then I should do that. I tried to politely explain that I didn't want to call another company, I just wanted someone to come out as planned. She then hung up on me. Not professional and certainly not a good first impression. read more

I couldn't be happier with these guys. I never review things but was really impressed. The tech really took his time to check everything and answered all my "dumb" questions. It's nice to have a local service that I can count on. I've dealt with other companies in the past that weren't as reasonable and offered far less in the customer service department. 5 stars read more