Dr. Emery at JCIM is with a doubt the best PCP I have had in my seven decades of life and I've had…read moresome good ones. He really cares about his patients and is tireless in doing the right thing for them. i can't say enough about the positive impact he has had on my well being. Staff is great as well. Things flow well and staff is both friendly and helpful.

Abigail Abram has been my primary care provider for a few years now. I actually drive just over…read morefour hours to see her because she is such an exceptional provider. She's always thorough and responsive. She is very personable and spends time trying to get to know her patients.

Where everyone knows your name. Where you feel like a person and not a number. Where the doctor…read moreactually cares and would call you at home if it was an urgen issue. I cannotsay enough good things about this place. Waiting time is always minimal, and that is a luxery! Alway a good place.

Very caring. The office is very clean. Professional staff. You can see the type of staff you are…read moretalking to, RN, MD or LPN. No "guess and by golly techs", that may or may not have had any training so they can be paid in peanuts.

I find the doctors, nurses, lab techs, and secretaries to be knowledgeable, professional, and very…read morekind. I have been a patient since I moved to this area in 2008, and they have been outstanding this whole time. In those 17 years, I have experienced a number of challenging health conditions; SOFHA has helped me navigate these every step of the way, and with expertise. I'm speaking primarily of my primary GP, Dr. Merrifield, and her staff, but I am also impressed by the superior service provided by the walk-in clinic and at the mammogram center. I plan to be a patient for years to come and have proudly (and will proudly) recommend SOFHA to friends and family.

When you inquire about your results, absolutely avoid any disagreement with the nurse, particularly…read moreHeather. Otherwise, you'll likely receive a letter of discharge without ever having a conversation with the doctor. It's a terrible way for a medical practice to treat patients.

Patient oriented! Above average care , I would definitely recommend these folks ! A talented group…read moreof health care professionals

The whole staff has been amazing. Dr Amanda spent time listening and I never felt pushed for time…read more Would highly recommend this practice.

Very friendly and curtious staff. Doctor Nave was very polite. She demonstrated excellent…read morecommunication skills and patients explaining to me my condition. I have seen others in the practice and have to highly recomend Pinnacle Family Medicine to anyone in the Tri-Cities area that is looking not only for a good physician but a good group of doctors.

Great bunch of gals. Friendly, listen, knowledgeable. thorough…read more Laugh at this old man's jokes. I think that makes 85 characters so I can post this thing. :)

My kids and I have been going here for years. The doctors and staff are great. God bless each and…read moreevery one of them. :)

I went through the establishment process earlier last year to become a patient at Gray Family…read moreClinic. My initial checkup left a lot to be desired in terms of professionalism, expedience, and the general quality of care. The entire establishment seems to be run like it's still 1982. To top that off, I recently received a notice that my account was being sent to collections despite having no contact with them for nearly a calendar year. I tried calling them immediately, but apparently they close at 1:00 PM on Friday. I'm assuming the bill was likely lost in the mail, but that's no excuse as Dr. Cote and staff made absolutely no effort to contact me via the other more reliable methods they recorded (phone, email, text, etc.) to inform me that I had an outstanding balance. Now I'm dealing with a collections agency and frivolous, needless damage done to my credit report. I cannot recommend this establishment in any way, shape, form, or fashion and would advise you to find somewhere else more reputable and professional if you're seeking a PCP.