Well I had a wonderful experience w the store! Daniel S. helped us out tremendously by selling us…read morethe right rope for the job and he even helped us tie a mattress to the roof of our car. SUTHERLANDS IS THE BEST! Thx Daniel S.!!!! 10 stars

New format Sutherland store (Springfield, Missouri). More like Ace Hardware. Minimal lumber,…read morefurniture, garden, etc. Lots of tools, fasteners, electrical, plumbing, etc. Truly a turning point for Sutherlands. Hope Sutherlands expands this store format everywhere.

Had a terrible experience today. Went to pick up screen I had repaired. They had it over a week and…read morewas supposed to notify me when done. I had to call them to see if it was done, which it was so I went in to get it today and waited at the service desk as instructed. Needless to say others were helped ahead of me after getting there after me. Called and talked to the LADY owner and she was rude and hateful so I ended up having my daughter pick up my item. That is truly bad business practices and I will no longer support them. I hope the LADY owner is happy for losing a valued customer.

I recently had Consumers repair 11 screens from my homes windows. The work was completed in two…read moredays. The other hardware stores told me it would take 3 weeks to get to my screens. The screen material used was a higher quality material than I currently had. And the price was $3 less expensive per screen than other competitors. The staff are friendly and helpful. It's not a big box store. They do not have ten variations of everything you need. But so far, they have always had what I needed.

Older feller at register was ranting about politics with some other guys loudly instead of…read moreassisting customers. There are lots of Stihl dealers out there, and we'll just find a different one

Watch out for pricing scam. First price was $2 on Friday. On the following Tuesday the price for…read morethe same task was $10. After talking with the owner, James Haik, the price was $25 for the exact same job. This is not the kind of business ethics I wish to do business with in the future. I paid $25 for a total rip off - key does not work. Stay away from this store.

Excellent variety of products and plants with fair prices. If they don't have it, you don't need…read moreit! Employees are very friendly and helpful. This is our new go-to hardware store.

I personally want to give a great big Hug & SHOUT-OUT to Wendi in the Garden Dept. Being a Widow &…read moreNOT knowing anything about the extensive CARE that one needs to take on our lawns, Wendi has helped me sooo much. My Hubby always took great pride in his lawn, at his young age of 14 he knew just about as much as a very experienced Gardner that has been in the business for 40 yrs. And I'm glad he can't see what I haven't/have done to my lawn. Wendi didn't make me feel guilty @ all. sashes is definitely a huge asset to this fine establishment. Honestly I would much rather ask for advise from a knowledgeable Woman that knows what she is talking about. kUDOS Wendi! God Bless You!

Looked at the ad on 4/22. Saw Miracle Grow Garden oil buy 3 get 3 free. Called the store asked…read moreabout limits was told none. tried to order 30 bags to get 30 free, would not go thru. Called District office and spent 40 minutes talked to a nice young lady called Kennedy. she finally got it to go thru and I placed and paid for order. Several hours later, I get an email (after customer service closed, of course) canceling my order, no explanation or nothing. I am accusing them of several things,, False Advertising, Bad business practices, Possible Fraud and Bait and switch. When they excepted my payment, it became a valid contract tat they need to honor and make it right. Lowe's Norton RD.

Poor customer service. Management needs improvement. The manager Matt is passive aggressive and…read morerude. I placed an order and due to an error on the cashier's part, my order was cancelled and there is no trace of my payment. The manager, Matt, refused to own up to the mistake nor did he offer a solution to the problem. I have not been provided my item I purchased, which totaled nearly $800, nor my funds. I tried numerous times to speak with Matt regarding a solution and he declined each offer. Very unhelpful! Managers like Matt are the reason I never return to certain establishments to spend my hard earned dollars.

Stars are only because of the service of three people: Amber, Connie, and Ryan…read more  This place was crazy and the temp was dropping. Blue vested people were nearly impossible to find. It was very frustrating. In the garden center, there was one person doing inventory-type things with a scanner, so we approached her about getting a bunch of bags of mulch loaded. Her name was Amber; she walked over with my sister. She told her that my sister's blue hair was awesome (which made her day).  She helped with the mulch. At check out, Connie went out of her way to find a Lowe's that had a product we couldn't find here.  It was above and beyond customer service. She was so friendly too. We had 16 bags of mulch, so we needed help with loading, but despite repeated calls for assistance, no one arrived. After 7 minutes, a manager stepped in, and 3 men showed up. Two started to help me, but one was not dressed for 25-degree weather. Ryan, our loader, told him to go inside, and he'd handle it. Ryan was awesome! He was very friendly and efficiently loaded the bags. Gold stars Amber, Connie, and Ryan.

I would give zero stars if I could. They sell lemons. Then they say they're coming with a…read morereplacement to say ohh that we can fix it. Never gave the replacement. They so-called fixed it for it to do the exact same thing a day later. When I called customer service, they send you all around the store and give you no answers other than we already had a replacement which is not true. They don't answer and when they do they disconnect the call the worst customer service I've ever experienced in my life. Save your money and go to Home Depot or Best Buy.