GO SOMEWHERE ELSE! Jason Dodds was very responsive and helpful at first. It went downhill from there. I wish I just had him move my pool table, instead I needed the bumpers redone. So he took the rails to replace the bumpers. that was in May 2022, it is now November 2022 and after countless excuses I still do not have a useable pool table and he has never returned the rails. I wish I would have seen these reviews prior to hiring. read more

Been 2 months since they told my husband we would get a refund for the job they never came back to do that we already paid half for. It's been since February that they came & took apart the pool table to tell us they'd be back to move & reassemble it where it was supposed to go & here we are in June with still no usable pool table or our money back! If something go wrong don't expect to ever hear from them again because they will ignore you as much as possible! read more

This company is TERRIBLE. I contacted them needing my table moved to a room upstairs from my shop, and informed them that it was a single slate table, which is why I was hiring a company to move it. He asked me if I was sure and I told him that when I purchased it that's what I was told. He told me to look under the table and tell him how it was set up, so I did and he told me it was a three piece, o no big deal. So they show up to move it, him and one other guy, and they take it apart and, as I said, it was a single slate. He says he has to have more man power to move it and asks if he can come back I two weeks to do it and get half payment now and half when complete. I agree doesn't seem like a problem. Now is when it becomes the interaction I have ever had with a company that boasts about their "quality service". First off 2 weeks roll by and I don't here a word from them and cannot get ahold of anyone. Finally on the day he was supposed to fi no ish the job, he responds and says it won't be until next week. Next week comes, still no correspondence, even with multiple attempts on my end, and I can't get ahold of him until another week later. At this point he talks about how the rain has kept him from being able to get jobs done and that he wouldn't be able to get back to Oklahoma until after the weekend. From then on it becomes "I'll be there Friday or saturday" then that turns into Sunday or Monday, then Tuesday or Wednesday. Until he finally makes it to Oklahoma this week, tells me he is in a town three hours away from me and will be there either tomorrow or the next day and now he is 100% ignoring all texts and calls for the past 5 days. So this company will ignore you, leave you with a completely disassembled table and steal money from you, because they have taken money from me and left me with a completely useless table whereas at least before I could still use it. I CANNOT stress enough, DO NOT use this terrible company. read more

To move our table, the initial quote was $550. Once we selected them the price went up for the move itself. We did wind up adding some stuff, but in the end it was over $1500. It took 4 dates to get it picked up. First date the called that day to say they f'd up the bumper repair and had to reschedule. 2nd date there was a text 30 minutes after the pickup time the guy didn't show up to work. 3rd date there was no excuse or even acknowledgement the failed to show up and did not answer texts, calls, or online messages about anything. 4th date the owner showed up to make the pickup. First, he didn't have a mask so we had to supply that, then one of the guys on the job refused to answer anything - "I'm just here to work", and they moved our table by hand in the back of a pickup. Don't be fooled by their photos - they do not have professional equipment. The actual delivery went fine as they did what they where OVERPAID to do. The next day they sent 2 messages to please leave a good review to get more business. DO NOT HIRE THIS COMPANY! THEY ARE UNPROFESSIONAL AND I WOULD NOT WISH THE CRAPPY CUSTOMER SERVICE ON ANYONE! FIND SOMEONE ELSE! read more

DO NOT USE THIS COMPANY FOR ANY POOL TABLE REPAIRS EVER!!! I wish we had read the Yelp reviews prior to beginning our nightmare with this company. They were originally hired from an online Yellow-pages search and they seemed be legit, at first. From the beginning they were difficult to arrange a meeting to come out and look at the work requested. The owner, Jason, kept scheduling, missing, and re-scheduling meetings and times to look at the work. Finally he graciously stopped by her house towards the end of February, on his way to "another job" in Louisiana. When he arrived he looked at proposed work, made an estimate to restore the 50+ year old table, and also provide her with necessary supplies for the table (sticks, balls, etc.). The price was a large amount, but seemed ok for all of the things included. They came to an agreement and then he took the rails of the table apart, wrapped them in a sheet, loaded them in his van (with about 5-10 other sets of wrapped up rails already inside), said he would return in two weeks to complete the work and provide her with the items she bought, then he left. Needless to say, two weeks came and went and he never returned. In fact time lapsed till June, and we never heard much from Ballistick (my mother-in-law had called randomly in that time period, but no commitments). I began getting involved and trying to help out with this situation in June. I called, texted, Facebook messaged, emailed the company very often and was given many different responses. Initially they responded with attempts to schedule dates to arrive and perform work. When the dates would approach, they would never arrive and would give numerous excuses why they missed the obligation. This happened numerous times, and the excuses grew more and more absurd (lack of employees, health issues, personal issues, other jobs, etc.). Through this process I did my homework on the company and the owner. Jason Dodds is the business owner/founder and the gentleman that met with us at first. When looking at his Linkedin it is a nightmare of job after job and should have been a warning flag to us immediately. On Ballistick's Facebook page they often boasted of other work they were doing for pool proprietors out of state, so I took it upon myself to call them and inquire about the company and Jason. The ones that I called had never heard of him for any of their pool table needs, and had in fact referred me to other people that they use locally to do work for them. They Yelp reviews we read were terrifying. And at this point it was already too late. We had been completely taken by a professional con-artist. This company took thousands of dollars from us, necessary parts to a 50+ year old pool table, and has lied to us time and time again. We have sought legal assistance, and they...along with us...have had no luck in communication with the company. We are fully convinced that Ballistick Billiards, and it's owner Jason Dodds, has stolen money from us, stolen parts from us (probably destroyed them, used them for other tables, or sold them to someone else for his own profit) and has falsely represented his abilities and services. Based on his resume and education, I am fully convinced that he has absolutely no knowledge in pool table repair (I mean according to his education, he as a Masters in Wine...WHAT DOES THAT HAVE TO DO WITH POOL TABLE REPAIR???). The link below is to a shared Google folder with necessary documentation in regards to this issue. https://drive.google.com/drive/folders/18cJkTr3nE_ppXPJIBQEGbAqfJjkEIdS4?usp=sharing There are screen shots from text messages with Ballistick where they promised things and never fulfilled them. There is a large .jpg (you can zoom in to read) that is the full record of a Facebook conversation with the company in which many times they promise meetings, never fulfill, and offer more lame excuses of why they could not. And I have also included a .pdf of Jason Dodd's Linkedin profile. It is comical at best. read more

I can not agree with Shawn more! Do NOT use this guy! I also submitted a written description of my 1 piece slate table and was given a price. After waiting 10 hours past the agreed upon time they show up and disassembled the table. We agreed he'd come back the next day to move it because it was late. The next morning after showing up another 1 1/2 hours late they loaded the table. He then informed me the price was double and gave me several "reasons". Said he didn't realize it was a 1 piece slate. He apparently didn't read the description I sent nor take the time to talk to me about it when he saw it the first night. Upon delivery of the table at the new house, his partner scratched the floor that was still being installed. There are 2 arcs on the floor measuring 3' and 4'. He buffed them some and promised to return to repair the floor. Now my story starts to resemble Shawn's. Promises to come, but puts It off. Promises to come and doesn't show up. Doesn't call back. Won't return texts and when he does tries to blame the weather that has put him behind! Now he's trying to tell me the floor is 90% fixed (his opinion) and that you can't really see the scratch. It was a brand new floor! There was no scratch there before the table was delivered. Not to mention the table was scratched up and the pockets are not even level after he reassembled. This guy is full of excuses, unreliable and doesn't really care. read more

Completely ripped off. Such a disappointing experience. My fiancé wanted to have his grandfathers pool table refinished in time for our engagement/housewarming party so we contacted Ballistick over a month in advance so it would for sure be ready by then, or so we thought. We were originally told the table would be ready in two weeks. Two weeks to sand, restain and reflet the table plus assembly. At the two week mark my fiancé reached out for an update. Two days later he got a response saying the table wouldn't be ready for another week. Then he was supposed to bring one of the legs out to show us the stain, he flaked on that appointment and had to reschedule. After my fiancé threatened to come pick the table up do to lack of communication, no follow up and numerous ignored emails/text he showed up with the leg. Then one more week turned into two...then three. Not to mention the lies about the status of he table and the work that had been done. When I called him to check on the status I was given ridiculous excuses and caught him in more lies. Finally we got the table, a month and a week late. The table was never sanded, just stained over the original, you can clearly see the sloppy brush strokes all over, the name plate was destroyed and the felt is badly cut and pieced together in the corner pockets. We could have bought a brand new table for what we paid for this shitty job. Extremely disappointed, frustrated, and really hurt to have a table with such sentimental value returned to us the way it is. I would never recommend their services. read more