Our experience with Best Event Rentals in Fort Collins, CO was extremely disappointing and…read moreunprofessional. The farm table we rented was delivered to our garage the day before Thanksgiving, and when we went to set it up, it was immediately clear that one side of the legs was broken. The table would not safely stand upright. The underside showed obvious damage: splitting wood and a metal bracket shifted out of position, preventing the legs from locking securely. We attempted to call the company as soon as we discovered the issue, but they had closed early due to the holiday. When the table was picked up on the next business day, I informed the delivery crew of the damage. I also contacted the company directly, explaining that the table had arrived broken and was completely unusable for our event. We took and submitted clear photos showing the condition of the table. The response we received was both dismissive and unacceptable. Instead of taking responsibility, the representative told us: "As for the table I will call the owner about it as she looked at it along with the delivery crew and warehouse crew. From what everyone is saying so far the table did not go out like that and at this point I cannot refund the table." That message was sent on Monday. It is now Friday, and we have received no further communication, no follow-up, and no resolution of any kind. In short, the company delivered a damaged table, failed to provide timely customer service, refused to take responsibility despite photographic evidence, and then stopped communicating altogether. This level of disregard for customers is unacceptable, and we will not be using this company again. I strongly urge others to look elsewhere for reliable rentals and professional service.

This is an addition to my previous review on 5/29/22. I almost never write reviews unless they are…read morepositive because people make mistakes and I understand that, but this is crazy. Guys - this company charged us for tables and linens that WERE not delivered, but appear on the invoice that we paid for and THIS is the response from the "manager". And I'm sorry, who has two employees listening to a conversation, LOL! Oh, and as an even weirder side note, we have been told for weeks that Brittany was out with COVID because we weren't getting a response from her. But somehow she magically appeared to listen in to this conversation? I think not! Please save yourself the hassle - you can clearly see below how they solve problems. Oh, and my "threat" was that I was going to dispute with the credit card company and file a complaint with the BBB. This was clearly their mistake, but I have gone round and round with them. I have no idea who this person is as they have yet to identify themselves (I'm sorry, that's weird too!) Doesn't this sound like a company you want to deal with? Oh my gosh - I would NEVER hire them for a wedding. We did NOT cancel these tables - the caterer required them, but instead ended up paying $200 to buy them and the linens to go with them and had zero cocktail tables and unused centerpieces. This is the most bizarre experience I have ever had with a company! Mistakes happen - they could have so easily made this right. And this wasn't a crazy-expensive rental. Seriously - it was not worth their time, effort and bad reviews to not refund what was not delivered. But instead they have blown us off, insulted us, called us liars and not followed through with what they said they would. This is the latest from this anonymous "manager" - Is this the response you would like to get from a business? "Okay yes I do have evidence that you cancelled items. As a matter of fact I have two witnesses that were listening in on the conversation that your husband had with Brittany where he had cancelled the items himself. I have proof that you paid the cancellation fee and it is on your contract that your husband had signed. There will be no more threats because we printed every email ever time we went in our system and changed your items and what day and time it was that the items were either changed or cancelled. If you would like I can send you the pictures to your personal phone so you can see it for yourself or you can come in and take a look at them in person. We called Mike because he is the one that talked to my coworker to cancel these items. You were given what you paid for and that is it. Any further questions please call my personal cell phone. (970)473-0444 Thank you and have a great day.

Best Party & Event Planning company in all of Colorado. I hired Splash to plan my friends mom's…read more50th Birthday Party and they exceeded my expectations by far. I have planned many parties in the past and I couldn't believe how on top of things they were. I'm a perfectionist, so normally I'd be freaking out making sure everything was perfect, but they had everything under control, which gave me such peace of mind. I could finally enjoy a party for once. I highly recommend them and will be reaching out to them for my future parties.

We were in Breckenridge for a family wedding. Jennifer prepared an incredible dinner for us all, I…read moreso wish I could have taken leftovers on the plane!! The main course of chicken and short ribs showered us with amazing flavors with mash potato and root vegetable sides. Even though we ate on the deck on a cool evening everything was piping hot. Don't hesitate to hire her for your next event!

Chef and Owner Jennifer Ward is amazing! I had the pleasure of trying her delicious food at a grand…read moreopening party. She was the caterer for the event and I was so delighted by the assortment. I love the presentation and the food was delicious! Check out the photos I took!

Lisa is AMAZING! We've had her do fun pictures, proposal pictures, engagement pictures, and soon…read morewedding photos! Seriously, this sweet lady made us laugh and smile so much.

I wanted to reach out in regard to the company Christmas party that we hosted this past Saturday in…read moreLaramie, Wyoming. The team we had of Cassidy, Aiden and Ivy were downright phenomenal! There was a gentleman who came as well, but I cannot for the life of me remember his name. Everyone was amazing to our team. The accommodations, friendliness, quality and level of service was above and beyond anything we could have ever expected! Thank you so much for taking our party on and helping us make it such a memorable time for everyone involved. We will be using you for all of our future celebrations and parties and look forward to working with you all again!

They did an incredible job at my wedding this past weekend! They fit the vibe of emo night but make…read moreit a wedding. They were responsive and inclusive and made all of the little changes we needed. Thank you Brendan and Matt!!

We hired Salazar Productions for my best friend's wedding and they were wonderful! The band was the…read morebest and the setup/takedown was convenient and easy. Wonerderful staff and excellent service we will definately hire again for our next big event! Highly recommend! Thanks again for everything Robert!

No scratching No messing with the eq, trying to create a…read moreremix on the fly Stop pitching your music up Listen to your PA and make sure the audience can hear speeches during their toasts to the bride and groom Stop bragging

Great experience!!! Thank you for making my kids' graduation party amazing and capturing the…read morememories with wonderful, professional quality pictures and service! The props were great! The picture quality was incredible! The attendant was early and had everything up and ready to go in plenty of time for the party. She was kind and extremely helpful! I had the classic, and it was worth every penny!!! NOAH WENT ABOVE AND BEYOND on short notice! Highly recommended, and I will definitely use it again for any event I have that he could be used at!!!

We rented The Big Picture Booth for my daughter's No More Chemo party and it was a HIT! The kids…read morehad so much fun, it was the best part of the whole party. I loved getting the digitals after the event too. Worth every penny!

I rented several items for a wedding from Front Range Event Rental. Their selection of linens and…read moreglassware was exactly what we needed. All of the items were clean when I picked them up and I appreciated that the linens were provided in hanging bags to prevent them from getting wrinkled during transport. I also rented the 2-speaker sound system. The battery powered speakers sounded great and made it very easy to move them between our ceremony and reception site. FRER was very accommodating to changes with what items we wanted to rent (we added a bunch of glasses at the last minute). I opted to pick up the rentals myself and the warehouse staff helped load up my car making sure I had everything I was supposed to. Returning the items was just as easy and I was happy that I could have everything for an entire weekend for the cost of a 1-day rental. Very easy to work with and they have everything we needed. I would definitely rent from here again. Thank you, Becky!

My husband and I work hard to be easy customers, he's worked in service and I've worked in customer…read moreservice for many years, so we try to be really easy to work with. This is the only negative review I've written about any of our wedding vendors. We went with these guys because they were in Fort Collins since we got married near there, they seemed reasonable in price (cheaper than most of those we got quotes from), and they had good reviews overall. However... I was not impressed. They started out seemingly easy to speak with and get info from, but immediately after we made a down payment I started struggling with them and it continually got worse the closer we got to our wedding. There were times I felt they lacked in responsiveness to questions we had, they were unhelpful and often rude in answering questions the closer we got to the wedding, and made our payment process super difficult (we accidentally cut a check that was an over payment and instead of simply providing a refund they added stress to our plate by voiding the check and making us render new payment - I've not had other vendors in the past do something like that so I was super shocked at how unprofessional they were in handling this, and this was never discussed with us as a company policy of theirs so we were caught off guard). Even being on the other side of our event by a couple weeks I'm still so frustrated with how we were treated. Also, I recommend to all other couples looking to get married carefully read the fine print, they will gauge you for anything they can (be it removing a line item and being fined for it or outrageous cost for setup that they didn't discuss ahead of time). I felt like the closer we got to the wedding the harder and more frustrating they were to work with, and didn't even give us an adequate delivery time window until basically right before the wedding which was very difficult when we were trying to juggle so much stuff at the same time. Thankfully everything got delivered and picked up and seemingly without trouble, but ultimately I will never again rent from them and wouldn't recommend them to others. Additionally the owner's inability to take feedback and work with a customer to remedy their experience shows to me a lack of effective leadership and a disregard for their customers. Ultimately to me reiterates that had I known then what I know now, I wouldn't have done business with them.