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    Balloon Atlanta

    4.3 (6 reviews)
    Open 6:00 am - 6:00 pm

    Services - Balloon Atlanta

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    2 years ago

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    10 years ago

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    Spot Reservation

    Spot Reservation

    (20 reviews)

    Worst Service ever…read more I had booked my Sky Diving reservation on 30-Aug-2014 over the phone. While booking the reservation, I had specifically stated that I want the reservation to be done in LA as I don't have a personal vehicle to commute. But even after my instructions, I was given a reservation at other places and that too twice. I called customer care as to inquire what was going on and they said that they don't have any spots in LA, and I could cancel my reservation if I want too. My question is shouldn't representative who was booking my reservation, cancelled it straight away as he did not see any spot at the time he was doing my reservation? Eventually I had to cancel the reservation and since then I am looking for refund of my hard earned money. Amount I have paid for Sky diving is $246.5 and for Video recording is $ 108.75. I have called customer care number, 18605814466, almost 50 times , and have spoken to various customer care representatives and also to the manager once. Each time I am given the same response that manager would get back to me, which he eventually does not except once. I understand that I had signed the waiver form for amount not being refundable but I did not expect that reservation would not be done in LA and I have to face such sort of trauma to get the amount refunded. I think what is happened here is not ethical at all and service offered by these guys did not match my expectations at all. I reinstate that I have been pursuing this for past two months now with much of patience and I guess I have to wait for ages on this as I still haven't received my refund. Opened a support ticket 4 days back but haven't received any response for that too. I would not recommend any one to go for there service.

    After the terrible review I left before, I have to update, because the company finally made right…read more About a week or so after they failed to show up for our son's birthday party and provided no explanation whatsoever, a woman from Spot Reservation reached out to my wife and couldn't have been more apologetic. She couldn't believe the way the situation was handled, and wanted to fix it. She arranged for the game bus to come to our house for two hours this past Sunday, with Spot Reservation footing the bill. I wish I had caught her name, because she was great, and they finally gave our boys the party they deserved. When all is said and done it was finally handled right, which I do appreciate, but I wish it would have been right the first time. Big thanks to the woman who finally did help us out, but proceed with caution.

    Adventure Sports By 1-800Skyride

    Adventure Sports By 1-800Skyride

    (8 reviews)

    Stay away! By far the worst customer service of any business I've heard of. This company is an…read more"adventure sports" broker of sorts, booking reservations for things like skydiving and balloon rides across the country. My boyfriend initially purchased a Living Social gift certificate for a balloon ride this summer in the Philadelphia area. The Living Social deal was only for one person, which wasn't entirely clear from the description, so he purchased a second ticket directly from the company. Our initial flight was scheduled for a Sunday sunrise time in late August, but had to be rescheduled due to weather. This is where it gets messy. The Living Social voucher was cancelled and refunded because, like most of these deals, it had sold out and the company was unable to keep up with demand, and had completely booked up through the expiration date. My boyfriend purchased a second ticket from the company, and went about trying to reschedule for another date for us. He went back and forth with a representative for two weeks, attempting to schedule a date, confirm, reconfirm, etc. The rep finally said she had a date, had confirmed with the pilot and all he had to do was call and confirm again the next day. No dice. Once he called again, the manager (a different person that we'd spoken to previously) said there was no record of his transaction or reservation. Inconvenient, for sure. My boyfriend went back and forth AGAIN with this manager, trying to secure a date, even though the day prior a rep said we were booked and confirmed for Saturday morning. The manager said we had the option of a Sunday evening flight, which was inconvenient for us but we wanted to go soon before it got cold. My boyfriend told the manager he would check with me and call back, at which point the manager CANCELLED the reservation without asking. There's far too much communication error at this company. Upon speaking with the pilot we would have been flying with (the broker is based in GA but uses local pilots depending on where you're located), my boyfriend learned this isn't the first time the broker has lost clients due to this difficult-to-deal-with behavior. We still have not been able to book a date and are at our wits end dealing with incompetent, rude and careless managers. To add insult to injury, the manager of the company didn't even take the time to use my boyfriend's correct first or last name during the credit card dispute statements! His name is right there! At least have respect enough for your customers to use the correct name when dealing with paperwork. How absolutely careless and rude. We have no choice now but to deal with this terrible company or throw hundreds of dollars down the drain. Stay far far far away.

    One Star is far too generous for this company. I purchased skydiving gift certificates for myself…read moreand my brothers, $1000. Our skydiving trip was cancelled due to the weather and I tried to get a refund. I was told the tickets were non-refundable and that I could use the tickets up to two years of purchase. Great! Well now it comes time for me to use the tickets and they DO NOT answer the phone and I am given the option to leave a message for a call back. I have left 10 messages in the last week and still have yet to get a call back. I'm not sure if this company is still in business, if not they took my money and ran. DO NOT Purchase from this company EVER.

    Balloon Atlanta - hot_air_balloons - Updated September 2026

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