Horrible customer service. Moved back to Spectrum. Windstream needs much better communication…read moreskills!!!

I was ready to give them a 2nd star for reaching out and saying they'd adjust our bill, but our…read moreinternet is back out. We had internet for 1 day out of 13. Adjusting our bill is the least they can do for us at this point. Luckily, we don't have a contract!! Oh, and I emailed them as they asked in response to my original review, but haven't heard back from them. However, our internet was back up this morning! it stays on! Update: We ended up dropping Kinetic by Windstream. The internet continued going in and out. I emailed them as asked to, but never received a response. To their credit though, they credited us the entire last month. Was waiting to receive the bill to update this and it came today. So, I gave them a 2nd star for doing the right thing, but the service still sucked.

I would rate them -5 if possible. Very disappointed with…read moreKinetic Internet. Frequent outages and slow speeds, plus customer service was difficult to deal with and not very helpful. The technical support literally was not able to write down my address to look up my account. It took 5 tries always mangling either a number or the spelling, eventually he dropped the call, just like that, after spending 1 hour waiting and talking. I expected much better reliability and support. If you can avoid them avoid by all means.

These guys are where its at. We were in fairly urgent need of IT support at our law firm after we…read morehad some major network problems and our old provider shut down its offices. Andrew was on and off the phone with me all weekend making sure we and all our devices were up and running. I really can't say enough good things about these guys or about how pleased I am. -Rob

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