Referred to this company by our home warranty company Old Republic...this company is a complete…read moreJOKE! Been dealing with air conditioning issues for almost 30 days with this company....they will diagnose one problem....fix it and then something else stops working and then there is a whole different issue....First they came out and diagnosed the problem, ordered the part & said it would take 3-5 business days for the part to arrive, on the 6th business day we haven't heard from them so I called to check on the part and magically it was already in....ok fine, things happen maybe they were busy and didn't get a chance to call, we then got on their schedule which was another 5 days away...they come out as scheduled & the part was put on .....air was back on and then BOOM it goes out again in a matter of a week....they come back out as a service recall and it needed another part...(a different issue) that part is ordered, we wait patiently, didn't hear from them for over 1 1/2 week so based on the prior experience I called the office to check on this second part we had been waiting on, I was told the part was already in & they can come out and put it on within a few days, so we get on their schedule...no problem so before hanging up I asked the receptionist "what is their policy when parts come in, do they normally call to inform the customer?" Because this was the SECOND time I've had to call to check on parts we were waiting on and BOTH times the parts were already in.....the receptionist whom she said her name was CISSY responded VERY RUDELY AND NASTY "AND WHAT DO YOU WANT ME TO DO ABOUT IT?" Umm excuse me how about do your job and have some kind of professionalism when dealing with customers you're being paid to service....I then asked to speak with the owner she stated he was not in...I asked for a contact number she stated she could not provide so I left a message I'm sure he never received....or maybe he did and didn't have the decency to return the call......move forward to the second part being installed on on Friday morning by Friday night the air was out again...I called the after hours answering service & their on call technician came out & inspected everything and said the issue was the part that was just put on that morning it was installed incorrectly by the technician and he had to redo the entire installation.....he finished everything and the air was working for about 24hours BOOM air back out yet AGAIN.... I called the on call technician back & he came out again and apparently it's yet ANOTHER DIFFERENT issue now that needed another part that had to be ordered...all while temperatures outside reaching the 90s....no sense of urgency, compassion or even empathy for ongoing issues THEY AREN'T COMPETENT ENOUGH TO FIX! I have been more than patient with this company .....Finally I called Old Republic home warranty company and filed a complaint and requested a new service company! If you are dealing with this company through your home warranty....RUN....& FYI you do not have to accept anything less than good quality service...you can call the home warranty company and request a new service provider!! 0/10 WOULD NOT RECOMMEND this company!!!!

Used them for 15+ years. Dependable and knowledgeable. I've never had a bad experience. Highly…read morerecommend!

Did an excellent job for me! Cannot stress enough: as many rental properties I have it can be a…read morechallenge and expensive to find a good handyman service. Well, Surfside was affordable and has always been available. I've used them for a number of projects, and I've used the people who own/operate Surfside well before they went into business together to open Surfside. Originally it was separate companies, lawn, handyman, and plumbing, and now they all came together to create an amazing customer experience. I've been very pleased and am looking forward to when they add their electrical and HVAC division! Thanks guys!

UPDATE: This brand new $17k heating and cooling system by Surfside still never worked since it was…read moreinstalled two years ago. I can dress warmly indoors in the winter but summer is 100 degrees in my house. It really took a toll on my health as a senior, and caused everything in my house to mildew, even the insides of drawers. My kitchen ceiling is stained from the leaking drain and the overhead light no longer works. Surfside got paid thru Alabama Power, but would not honor their warranty when the HVAC stopped working just days after installation. I am retired and have had no means to fix it. The issue is all documented with Alabama Power who financed the system.

These guys were awesome. I had an electrical emergency and they were the only ones to respond the…read moresame day. They showed up and gave me a quote that was far under my price range and showed up the next day to do the work. Everything was done and cleaned up with in 2 hours. All three electricians were very nice and friendly.

This company wired our house and set up our whole home generator. We have dealt with them for over…read more5 years and watched their service go down and their prices go up. Three weeks ago we asked them to come out to fix our generator. They could not come right away so made an appointment for the following week. On the day of the appointment they did not come, nor did they call. We had to call them. We called and they could not come out the next day so we scheduled for the next week. Being proactive, we called them on the day they were to come out, and they said once again they would not be able to come out for that appointment. When they finally came, they charged more than they said they would charge for the trouble shoot, $280. They were to get the price of the parts they needed to fix it and call us. They did not call us, we had to call them. They said that we would have to pay for the parts he thought would be needed even if it turned out they were not needed. They charge an hours worth of labor for every drive out to the house. They are undependable in their scheduling and with what they say it will cost for a troubleshoot.

Hands down the absolute best ! Im so very thankful for the guys that came out and replaced my unit…read more. They took amazing care of my home . Very nice ! Thank yall so very much

I had a $17000 job if 4 mini splits installed November and the main unit stopped blowing cold air…read moredo I called them to come fix it... was told a $75 fee though it was under warranty then told it was $350 claiming there was a couple grains of dust on coils yet the other smaller 3 units had none and work like they should. After I was told this and given make excuses, I told him to leave and I had to make him leave immediately yet he felt the need to insult me... as we were yelling at each other, he pulled a hun and pointed it at me... I had to call and file a report with sheriff... I called their office and I only got a "you deserved it".... I just wanted an ac that works longer than 7 months but not talked to like I'm an idiot... they were a headache from day one../

Don't use this company! This company is a mess. I was an employee, not a customer so I know. The…read moreowner has a terrible temper. She does seem like a good person who simply can't handle the stress of running a business. The place is disorganized. They spend a lot of time looking for papers that are just scattered all over the place. Customer jobs get postponed all the time on the day of the job and customers aren't notified. There were technicians who really didn't know how to do the work or they'd just push parts on customers instead of really trying to diagnose and fix problems. Just call any other HVAC company first.

They care about the comfort of their client. We have worked with many AC-Heat Companies and they…read morerank #1 Superior Service & Extremely Thorough Technicians ! Called and same day within hours arrived and within minutes the problem was found & repaired

Responsive, super friendly and reasonable…read more Text system so you know the techs ETA Good follow up after the call.

Do not use this company, they misdiagnosed my heater and told me it needed to be replaced the tech…read morehad to look up what he was doing on his phone because he wasn't sure. I hired two separate companies to take a look before I made a 10k decision..and both said nothing was wrong with my system after day cool said I need a total replacement. I also bought a air scrubbing unit from them with a 5 year warranty, less than 2 years later it doesn't work, they will not come look at it unless I pay a 60$ service fee for a product under warranty, when I spoke to then they gave me some Builsh*t excuse that it has a 5 year warranty on part then a 2 year on other parts...just stay away from this company unless you enjoy being ripped off.

Bob, and his son RJ, was referred to us by a lifelong plumber friend who is retired. We contacted…read morehim about repiping my mother's entire home. They showed up on time to look at the job, gave us a bid while on site and they blew every other bid out of the water. They showed up on time everyday and they worked until dark. No break for lunch, they just put their heads down and worked, and did a fantastic job. They were so far superior I t be workmanship they did, and they price they charged - we definitely found the best deal in the county!!