I've been dealing with an ongoing Cylinder 3 misfire for months. The ignition coil, spark plugs,…read moreand battery was replaced and I was recently told the issue was fixed after multiple test drives. Less than 24 hours later, the check engine light returned. My frustration isn't that repairs were needed. It's that after multiple visits, the root cause still hasn't been fixed. I also reported a rough idle and noticeable vibration, yet the concern remains unresolved. At this point, I'm looking for a thorough diagnosis and a lasting repair, not temporary fixes.

1 star. Tuscaloosa Mazda manipulated Carfax records to fraudulently induce my purchase. The vehicle…read moreshowed as Mazda CPO on Carfax on 04/25/2026. I drove 4 hours to buy this car specifically because of the CPO status. After purchase on 05/01/2026, they deleted the CPO record from Carfax. Tire rotation they claimed was performed also disappeared from Carfax. They also promised 2 free oil changes that were never honored. My temporary tag has expired on 5/21, I've contacted with them on 5/19, need an update tag. I never get an update tag until today 5/23. Not sure when I will get the update tag.

Came here to get my brake pads and rotors replaced for my 2016 ford escape. Everyone was very nice,…read moreespecially my advisor Marsallis who checked on me and kept me updated with what was going on. The wait was a little long, but I didn't plan anything else for today and declined their shuttle service since I like being there in person, plus I brought things to keep me occupied. Very satisfied with the service (automotive and customer) that I received!

I asked for a refund on a body repair and I received it a couple of days later.The reason for the…read moredelay on my refund was due to the CEO was out of town for a few days.

Texted with a guy named Derek all week to see a 2018 4Runner on Saturday. Kept saying it was there…read morenot sold. Kept texting to confirm, only to be told once there..."Sorry we just sold that this morning, but we have another I can show you. I can get you in something else." Bait and Switch. Place looked totally unprofessional. All sales people hanging out on the front steps vaping. I've been in and around the automotive industry for 28 Years, this is not a place I would feel comfortable purchasing a car.

Do NOT buy a used cars from this dealership. After being sold two cars with a worldwind of issues,…read moreI could have paid off my entire car with the amount of money ive spent fixing the 21 model Tahoe they sold me. According to a previous salesmen here, these owners basically buy used cars on ONLINE auctions, do not inspect them, do not drive them, and then pawn the off to people like myself to deal with for a measly profit. The salesmen said almost every single car thdy would sell would be returned within days with issues. Then the dealership would take the repair costs out of their commission check. So this incentivized salespeople to ignore the complaints as much as they could. Once you bring the car in, they will tell you "oh you bought a used car, Alabama is a buyer beware state blah blah blah". They know exactly what they're doing. They have one of the most dishonest, fraudulent operations going that I've ever come across in the car industry (and that's saying a lot). The owner will probably leave some BS reply to this review telling me they honor customer satisfaction, but it's all for show. Stay away from these people at all costs, as they are some of the most immoral, uneducated clowns I've ever had to deal with.

Car buying experience went well. Dealt with 2 employees. Salesman and finance employee…read more Extended warranty was pretty expensive

Best dealership ever! Great Staff!!!!!!! plenty of vehicles to choose from. LOVE LOVE LOVE THIS…read moreDEALERSHIP

I recently purchased a car from Tuscaloosa Toyota and had a great experience. Drew McCook did a…read moregreat job of letting me decide what was the best decision for me and did not pressure me at all. He listened to what I said and understood what my needs were. The whole process was smooth and easy. I have never purchased a vehicle and was in and out in 2 hours. I highly recommend Tuscaloosa Toyota and if you need a salesman, I highly recommend Drew McCook.

To say buying a car is an excellent experience is rare! Jason, Joe and Trey were amazing to work…read morewith. Price was negotiated in 5 minutes, no funny business with that or warranty!!!! I drove 4.5 hours and I'd of drove further. If you are looking for a Toyota do not look at another dealership, call Jason and he will take care of you!

"This is the second consecutive year that I have experienced a major problem with my 2025 Honda…read morePilot. Last year, I had a serious cooling-system issue, and now, one year later, I am facing an even more serious problem. The dealership is recommending that the engine be replaced with a used engine and quoted me $10,988.14, including parts, labor, taxes, and diagnostic charges. My vehicle has never been in an accident, and I have never opened, modified, or taken apart the engine. I purchased a new Honda expecting reliability and warranty protection, and I am very concerned that I am now being asked to pay nearly $11,000 for an engine replacement on such a new vehicle. I am requesting that Honda review the entire history of this vehicle, including last year's cooling-system problem, and provide me with a written explanation of why this engine failure is not being covered under warranty."

Third time using them for a leased vehicle, and it is such a smooth process every time. Tim…read moreanswered all of my questions and made the entire thing much less intimidating. there's a reason he's the only car salesman who's number I saved in my phone!

I brought in an old 2000 Chevrolet Silverado that had been sitting for over 10 years, and they got…read moreit up and running again within a day. Service Advisor Lucas kept me up to date and informed through the entire process and if I had any questions or concerns the crew at Tuscaloosa Chevrolet had the answers. Keep in mind this is a year 2000 Chevrolet Silverado and they didn't bat an eye on getting it fixed. I came in expecting to be upsold to a new vehicle but they were only focused on fixing the truck. Hard to find a company that will continue to work on a product that was manufactured over 20 years ago.

So we drove from South Carolina to Tuscaloosa to catch a football game at UA. Roll Tide Roll. As we…read morewere pulling into parking lot, my car went into auto stop mode and it just died. I knew it was either the battery or alternator. The parking attendant and a few people pushed us to the side, I called a tow truck, left the keys in the car with the window open and took the trolley over to the stadium. Driver sent me a text and said the car's at Tuscaloosa Chevrolet but they won't be open until Monday. Didn't care, I just wanted to see the game. Monday morning I rented a car, got to Tuscaloosa Chevrolet, and told them what had happened and I needed to be back in SC that afternoon. Two hours later, I was back on the road. The folks there were top notch and professional. Highly recommend.

I was looking for something very specific with seating and on a time crunch since baby is due soon…read moreand 3 car seats wouldn't fit in the small car I had. Found one online and got there and I did not like the way it drove at all. Had marks all over one side like it had been broken into multiple times, odometer read wrong when it decided to work. Told my husband no and was ready to leave when I was shown another car they had that had what I needed. Drove fine, tire light was on but could've been the cold since the light went off after airing them up. Have had it almost a week and no issues yet other than the a/c isn't as cool as I'd like it to be. Spent a little more than we had planned, but it all worked out. Bruce Aaron was who helped us and he seemed to be a straightforward no bs kinda guy. I flat out told him I read reviews and was scared to come there since they were so bad. He didn't try to sway me, he let me form my own opinion and asked that I leave an honest review myself. That made me feel better too. Overall, glad I got the car and don't regret it so far lol

I wish I could give this facade for a car dealership a negative 5. I went in and signed paperwork…read moreon a 2013 Silverado, "As Is." was told the truck had a little recent damage to the tailgate and was in the shop. I told them, twice, I needed the truck asap and to not repair the damages. Three days later we are told we can close. We get our loan together at the credit union and go to contemporary automotive, on Skyland Blvd. Once there we are told we are going to have to pay for the repairs they did on the truck. ( The repairs I asked not be done as we were in a rush for the truck.) They said we now were going to have to pay an additional $650 to buy the truck. The manager, Keith, accidentally admitted the truck was damaged on his lot..... We walked out and bought another much nicer truck from Buster Miles Ford in Heflin Al. They even drove the truck to me. Their # is 256-403-0701.

Jeff has been so kind to me through the whole process, and although my car had many issues, he…read morestuck with me to try and help me every time I called him! This is the best experience I have had with a towing/auto service! Thank you so much!

From the owner: Located in Tuscaloosa, AL, Jeff's Classic Motors specializes in providing a wide selection of…read morequality pre-owned vehicles. With over 25 years of experience in the used car industry, Jeff's is renowned for exceptional customer service and a commitment to offering reliable, affordable vehicles. Visit Jeff's Classic Motors where you'll find not just a car, but a trusted partner in your vehicle purchase journey.