Third time using them for a leased vehicle, and it is such a smooth process every time. Tim answered all of my questions and made the entire thing much less intimidating. there's a reason he's the only car salesman who's number I saved in my phone! read more

"This is the second consecutive year that I have experienced a major problem with my 2025 Honda Pilot. Last year, I had a serious cooling-system issue, and now, one year later, I am facing an even more serious problem. The dealership is recommending that the engine be replaced with a used engine and quoted me $10,988.14, including parts, labor, taxes, and diagnostic charges. My vehicle has never been in an accident, and I have never opened, modified, or taken apart the engine. I purchased a new Honda expecting reliability and warranty protection, and I am very concerned that I am now being asked to pay nearly $11,000 for an engine replacement on such a new vehicle. I am requesting that Honda review the entire history of this vehicle, including last year's cooling-system problem, and provide me with a written explanation of why this engine failure is not being covered under warranty." read more

I try to stay positive on reviews but I can no longer hold my opinion on Townsand Honda. It was bad enough six months ago when we got my wife's Honda back from service there and it had a bank receipt in it from Tuscaloosa (we don't bank there). When I tried to inquire as to why the staff was using my wife's vehicle for personal errands, I got no replies after leaving three messages. When I did get a live person, I was told that the manager was with another customer and would have to call me back. He never did. However, a few days ago, my wife wanted to get her 2012 Accord serviced again and the phone receptionist at the service department was all friendly until she heard the year of the car. Then her whole attitude changed and lost all warmth. When my wife asked for a loaner during the service, the receptionist told her they don't offer loaners. When my wife asked when they stopped that policy, they hung up on her. So, she is going to Meridian for her service (same distance for us). Also, though her car is in pristine condition with only 121,000 on it, when she decides to buy new, it will not be in Tuscaloosa. Their service department needs to take lessons from Tuscaloosa Toyota next door. I drive a late-model Camry and it is a joy to get a service done there. read more

We had a great experience buying our CR-V from Townsend Honda. Tim made the entire process incredibly smooth. Couldn't be happier with the car or the service. Highly recommend! read more

I anticipate waiting when I go to the service department for an oil change for my car. At 7:52 am my wife arrived at Townsend Honda's service department for a scheduled oil change and a tire that leaked. 4 hours and 22 minutes later she finally got the car back. An oil change, two new tires, and an alignment took nearly 4.5 hours and roughly $500 to complete. I will certainly consider other options moving forward. read more

Things were ok with dealing with this place until we were trying to end our lease due to life circumstances. Then our agent, Brian, was no where to be found. He was dodging calls and "forgetting" to look into things he told us he would get back to us on. We were quite frustrated in our dealings with him and did not feel like he had our (customers) best interest in mind. read more

We just got a new CRV from Townsend Honda (after a horrible experience at Tameron Honda in Hoover) and we couldn't be happier. My husband says "Townsend is the friendliest and most efficient dealer I have ever used." After negotiatiating via email he spent less than 1 hour total at the dealership. This included having our trade in appraised (~30 minutes) and coming back to take delivery. Townsend even offered to deliver our new CRV to our home in Pelham! read more

John Borden is the best! I purchased a car from Tameron Honda in August. Brand new 2020 Honda Accord Touring 2.0T. I just started having some issues out of it recently. May not have been super major but still having issues at 7000 miles isn't a good feeling. I've taken the car to Tameron Honda SEVERAL times for the issue. It got swept under the rug wasn't taken serious AT ALL! So I called AHM and they told me to take it to Townsend Honda since I live here in Tuscaloosa instead of driving back to Hoover. John Borden listened to my problems and assured me he would get to the bottom of it! That's exactly what he did he kept his word and that goes along way. Come to find out my HVAC system on my brand new car was overcharged. Why couldn't Tameron figure this out the several times I took the car to them. Beats me! But I tell you what John Borden just got Townsend Honda my business moving forward! Thanks John! read more

Have purchased two cars now from Tim Jones. Both times I had excellent experiences! Tim was super patient with me and my indecisiveness and helped me find the perfect car! Highly recommend! read more

We recently leased a car from them. Our salesperson was Tim Jones. It was great! Probably the most painless car buying experience we have had to date. Tim was knowledgeable about the car and made sure to answer all of my questions before, during and after the sale. The finance team didn't push crazy things on us like we've had in the past and they even had someone come out and show us how to use all of the bells and whistles on the car. I highly recommend going to visit them if you are looking for a Honda! read more

I'm really happy with the service I received. I was going on a road trip the following day and they got my Honda CR-V serviced very quickly. I felt I wasn't overcharged and they felt they were pretty honest with everything that needed to be done with my car. Blake got me in and out in less than an hour. The waiting room has very comfortable couches with snacks if you're hungry. I'm very happy with my experience at Townsend Honda. read more

I asked to test drive a car 20 mins before closing time and was told no. What in the world????? Seriously unbelievable way to treat a customer! I went to Toyota right after and a very nice young guy let me test drive the car I wanted. Certainly won't be going back to Townsend Honda anytime in the future! read more

Bought a new Accord from here recently. My salesman Selma was a pleasure to work with. I received maximum value on my trade and got a great deal on the Honda. Everyone was friendly and easy to work with. I recommend Selma and Townsend Honda if you are in the market for a car. read more

In May of 2017, I assisted my daughter in locating a new 2016 Honda Touring Coupe that Townsend Honda advertised as "Honda Certified" with 648 miles. Brian at Townsend offered her a fair purchase price and my daughter paid to have the Honda delivered to her house in Atlanta. The car was delivered after dark the next day and everything was ok up to that point. The next day my daughter realized that Townsend did not provide a temp license plate and discovered the car had a cracked windshield that was marked with a black magic marker. The mileage on the odometer was 2,000+. Townsend shrugged off the mileage but offered to have the windshield repaired. My daughter has been unable to purchase a Georgia permanent license plate as Townsend has not provided the necessary documents. My daughter has sent numerous emails and left several voice mails regarding the cracked windshield with no response from Townsend. We are now following up with Honda Certified Customer Service. My daughter's internet purchase/transaction with Townsend Honda has been a very bad experience up to this point and we are hopeful Honda Certified Customer Service will assist us going forward. read more

I do not think they even deserve one star. The customer service is terrible. Absolutely no communication with the customer. We dropped our car off on Sunday. They called us Monday morning to tell us that they had received our car and got the go ahead to work on it. Did not hear from anyone for two days. Called them on Wednesday and was told the service tech had been out for two days - I think at that point they should have called US to let us know so we didn't have to contact them. Still no definite answer as to what was going on with the car and how much longer it would be. By Thursday afternoon still no call. So once again I called them. At this point I was very unhappy and told the service tech. He apologized and tried to make excuses. After talking with him for 15 minutes he asked if I would like to speak with the tech that actually worked on the car. I said sure, which was a huge mistake. The tech was completely disrespectful. He started out the conversation yelling at me "do you know who you're talking to?" Towards the end of our conversation he told me that "I was wasting his time". They wrote our cell phone down wrong and he told me that was my problem, not his. Needless to say, "the customer is always right" is not in any way part of Townsend Honda's vocabulary. VERY DISAPPOINTED!!! read more

Townsend Honda Service Department lacks communication skills when dealing with customers. On August 16, 2019 I dropped my car off to get an oil change, I got a call shortly after stating that the inspection that they do, everything checked out fine and Terry told me where my brake level number was 8/5 for the front and back brakes. Then he proceeded to tell me that since my car was at 60,000 miles that they recommend a brake flush and transmission flush. I told him I would bring it back to get it done. I caught a ride on my lunchbreak to pick up my car and at the checkout window he reminded me again that they noted on my paper regarding the flushes and I said ok and paid, thinking that he informed me of everything that's important and needed attention. "Fastfoward" to August 20, 2019, as I was putting my work bag in the car, I glance over the slip before putting it in my glove box and I noticed in the comment section with a star beside it that my windshield sprayer was inoperable and splash shield was damaged on arrival. So, I'm like well I don't know what the splash shield is so how do I know if it really was damaged when I dropped my car off. Also, I was disappointed that they didn't feel the need to tell me that my windshield sprayer did NOT work so I could have got it repaired why they had my car. The communication Sucks bc it makes no sense to me for Honda to call and tell me about a recommendation and NOT say one word about the two things that are current issues, I mean seriously who does that....POOR customer care/service. My first Honda was from Moore Stewart Honda in Selma and I can tell you the service is like night and day regarding communication. This is like the second incident which never posted the first which I hate I didn't. Just Saying. I spoke with Jack Fleming and still waiting on a response/resolution which at this point chances are slim. People choose them at your own RISK and if you don't care about how you are treated as a customer when we are the reason, they even have a job. They forget if we didn't purchase from them and choose to service there, where would they be working. read more

Shout out for Ronnie Roberts, Service Consultant. He went waaaaay beyond normal courtesy to take care of my daughter's car. She is a student at Bama and I'm located in California. He kept us both well informed of a serious car problem which ended up being covered by Toyota warranty. Highly recommend Townsend for by car purchase and service. read more

They really backed up what they sold. We bought a used Honda Odyssey for under $10,000. After a couple days we noticed the wheelbearings were going out. I called them up and they not only replaced them , but they also gave us a loaner car, a new set of tires, and drove it back to Columbus, Mississippi for us! I've worked with several other dealerships who would've just said sorry, it's an "as is" vehicle. I would strongly recommend them to anyone considering buying a vehicle. read more

Is it possible to be more insulted??? I went in for an oil change and told the service writer that I had purchased the service plan when I bought my car at Townsend Ford 2 yrs ago. I have been going to Townsend Honda for 2 yrs for all my services and never had any issue with the people finding my service plan. The service writer tells me that I'm not in their system but his computer shows where I've had previous oil changes and not been charged. I wonder why??? He then tells me "They must've been given to you for free for some reason." Some reason??? What reason would that be? He tells me I have to PROVE that I am on the service plan. I whip out my paperwork from when I purchased the car and start proving it. He tells me that the "service plan" that I paid for is the extended warranty. I got heated. They call the service manager who then takes my paperwork and tells me that I only paid for an extended warranty. I again, tell him he is wrong. He makes a phone call to someone and they ask for the VIN and within seconds they have the information that I do IN FACT have a service plan. This all took 20 min and they could've saved themselves the embarrassment and me the trouble by just doing their job. I didn't get an apology for any of it. They wouldn't even look me in the eye after it was all said and done. Another time before this, they didn't attach my skid plates after one of my "free for some reason" oil changes and they got ripped off my car while I was driving. It took them almost 2 weeks to get that corrected and get the parts put on. I will likely start using the Townsend Nissan service dept to see if they are any better. read more

I purchased a van 2 weeks ago. It was a great price, great vehicle and an overall great experience dealing with them. However, I have to give it three stars because I haven't had any luck with someone calling me back about purchasing an extended warranty. I showed up at the end of the day when I purchased it. After all paperwork was done, the sales person told me that I would have to talk with the finance person about extended warranty. He told me that he was with someone else at the time and it would be at least another hour or so and that he could get him to call me first thing the next morning. It was already after closing time so I agreed. Nobody called me. I called again a couple of days later, they took my number and said they would call me. No calls... At the beginning of the next week, I called the sales rep personally and he apologized and said the finance person is not there that day, but he would make sure he would call me back first thing the following morning. That didn't happen. I called back today (which makes 2 weeks) and told the lady who answered about the problems I'm having. She took my number and said she would make sure they would call me back. I will be surprised of they do..... If they call me back today, I'll repost my review. read more