Came here to get my brake pads and rotors replaced for my 2016 ford escape. Everyone was very nice,…read moreespecially my advisor Marsallis who checked on me and kept me updated with what was going on. The wait was a little long, but I didn't plan anything else for today and declined their shuttle service since I like being there in person, plus I brought things to keep me occupied. Very satisfied with the service (automotive and customer) that I received!

I asked for a refund on a body repair and I received it a couple of days later.The reason for the…read moredelay on my refund was due to the CEO was out of town for a few days.

This is my favorite place to get my car serviced for multiple reasons:…read more1) It is less than 5 minutes from my house; 2) I can literally sit in here for hours talking to Maurice in the service department because he is like family to me at this point in time; and 3) David is always a joy to be around because he tries to get me to trade in my car for a new one. LOL. Anywho, the service department is phenomenal--I always use Maurice because he is phenomenal and knows exactly how to deal with me and my car. If you come here to get your car serviced, ask for Maurice!

Texted with a guy named Derek all week to see a 2018 4Runner on Saturday. Kept saying it was there…read morenot sold. Kept texting to confirm, only to be told once there..."Sorry we just sold that this morning, but we have another I can show you. I can get you in something else." Bait and Switch. Place looked totally unprofessional. All sales people hanging out on the front steps vaping. I've been in and around the automotive industry for 28 Years, this is not a place I would feel comfortable purchasing a car.

Best dealership ever! Great Staff!!!!!!! plenty of vehicles to choose from. LOVE LOVE LOVE THIS…read moreDEALERSHIP

Ed from Service was excellent. Was pleasant, professional, and set realistic expectations! Got my…read morevehicle serviced and knocked out a recall all in one morning! Thanks Ed, will be back. Highly recommend!

I recently purchased a car from Tuscaloosa Toyota and had a great experience. Drew McCook did a…read moregreat job of letting me decide what was the best decision for me and did not pressure me at all. He listened to what I said and understood what my needs were. The whole process was smooth and easy. I have never purchased a vehicle and was in and out in 2 hours. I highly recommend Tuscaloosa Toyota and if you need a salesman, I highly recommend Drew McCook.

To say buying a car is an excellent experience is rare! Jason, Joe and Trey were amazing to work…read morewith. Price was negotiated in 5 minutes, no funny business with that or warranty!!!! I drove 4.5 hours and I'd of drove further. If you are looking for a Toyota do not look at another dealership, call Jason and he will take care of you!

Third time using them for a leased vehicle, and it is such a smooth process every time. Tim…read moreanswered all of my questions and made the entire thing much less intimidating. there's a reason he's the only car salesman who's number I saved in my phone!

"This is the second consecutive year that I have experienced a major problem with my 2025 Honda…read morePilot. Last year, I had a serious cooling-system issue, and now, one year later, I am facing an even more serious problem. The dealership is recommending that the engine be replaced with a used engine and quoted me $10,988.14, including parts, labor, taxes, and diagnostic charges. My vehicle has never been in an accident, and I have never opened, modified, or taken apart the engine. I purchased a new Honda expecting reliability and warranty protection, and I am very concerned that I am now being asked to pay nearly $11,000 for an engine replacement on such a new vehicle. I am requesting that Honda review the entire history of this vehicle, including last year's cooling-system problem, and provide me with a written explanation of why this engine failure is not being covered under warranty."

I brought in an old 2000 Chevrolet Silverado that had been sitting for over 10 years, and they got…read moreit up and running again within a day. Service Advisor Lucas kept me up to date and informed through the entire process and if I had any questions or concerns the crew at Tuscaloosa Chevrolet had the answers. Keep in mind this is a year 2000 Chevrolet Silverado and they didn't bat an eye on getting it fixed. I came in expecting to be upsold to a new vehicle but they were only focused on fixing the truck. Hard to find a company that will continue to work on a product that was manufactured over 20 years ago.

So we drove from South Carolina to Tuscaloosa to catch a football game at UA. Roll Tide Roll. As we…read morewere pulling into parking lot, my car went into auto stop mode and it just died. I knew it was either the battery or alternator. The parking attendant and a few people pushed us to the side, I called a tow truck, left the keys in the car with the window open and took the trolley over to the stadium. Driver sent me a text and said the car's at Tuscaloosa Chevrolet but they won't be open until Monday. Didn't care, I just wanted to see the game. Monday morning I rented a car, got to Tuscaloosa Chevrolet, and told them what had happened and I needed to be back in SC that afternoon. Two hours later, I was back on the road. The folks there were top notch and professional. Highly recommend.