CBTX In Palestine, Tx I've been a member of the bank for…read morefour years . I can't began expressing the Professional, friendly,caring that makes me like I'm Family. The services offered is AWESOME ! I VALUE THIS BANK AND WOULD INVITE YOU TO GO IN AND SEE FOR YOURSELF

This is the WORST bank. Two main reasons: 1) The reps taking calls thru the main line act like…read moreyou're interrupting them from doing something else on their end and they do not care whatsoever about your banking problems to help resolve whatever you're calling about. This has been my experience on every single call I've had to make about my accounts. 2) Their website, processes, and policies are not up to par compared to competing banks; for example I had a zero balance for a little over 30 days and they closed my second account I had opened with them. No warning, no final notice - found out when I tried to login for a transfer and couldn't access my account. I gave this bank TWO chances for my banking needs, they literally do not want me as a customer. Maybe it is different in the local branches, but the corporate level is horrendous.

Bad customer service, allow customers to wait with no acknowledgement to customer, no greeting to…read morecustomer, in attempt to get attention of cashier, she became rude, staff came from office as I turned to leave. Had not seen the cashier in my pass visits, not my primary location, this is my mother's location of banking, based on this experience Do Not recommend this location.

I always dreaded going to this bank. The bank tellers are NEVER helpful and they even seem annoyed…read morewhenever you come by and want several transactions. It's pure laziness. One time I wanted my balance after a deposit and other transactions and the lady apathetically told me that she couldn't do it... I mean... really? Also, even some of the managers are unprofessional. One time I saw him at the library and he was approached me to tell me something about my account. Definitely not the place and not the time.

I just stood like an idiot at Citizens 1st bank in Nacogdoches for 20 minutes trying to get…read morebullshit fees waived for an unauthorized transaction. I even said I'll pay for the transaction, just waive the fees (their banks fees). Nope. Denied. Denied. Denied. My husband has used them for 15+ years. They are the most inefficient, slow, rude, outdated, bank I could ever imagine would exist. I'll take my money somewhere else. I've never once felt welcome walking into this bank. I am so happy to be leaving them.