We love Banfield! We've been using them since I got my kitty Oliver in July. Always incredibly friendly and professional, I never worry about Oliver when he's in their care. From routine visits, vaccinations, and surgeries, they've got you covered. The staff always takes the time to listen and answer questions. Great place to take your pet! read more

Honestly I don't really trust much when dealing with PetSmart or its affiliates. My sister took their new fur baby who is about 7 weeks old to get looked at since they don't have an official vet as of yet. From what I saw staff was nice , helpful and knowledgeable. Hopefully they will continue to provide this same service . I know my sister purchased some pet service plan but I don't know all the details. I will update my review once they go back for another evaluation. Can't give them to high of a mark right now. read more

I love Dr. Bird. She's amazing with Beanie. She's seen him since he was born along with Dr. Houston. I have followed them from Hoover to Alabaster. I was beyond happy when I moved to Alabaster and found out he didn't have to get new doctors. They make my process of being scared of dogs but loving him soooooo easy. I'm always in and out. They explain the things I don't know. Never had a fur baby before him. He's spoiled rotten and they love us still. read more

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They try to nickel and dime you every chance they can. Had a coupon off Yelp for a free visit and showed them at checkout and was told it had to be used when we first walked in. Horrible place to bring your pet. read more

They get you to sign a contract for their pet wellness plan but they don't provide quality care, they call you all the time, they told me to call if I ever want to cancel. Then I called and they said that's not our problem, call someone else. DO NOT take your pets here and absolutely do not get the pet plan. It's a rip off. Find a local vet and go there. They always run behind, they did nothing useful to help my kitten and he almost died. We went to a different vet and they fixed him in a couple days. Stay away from this place. read more

My family and I take our wonderful dog, Baxter, here. Dr. Tolbert takes good care of him and has always been a good vet. They also have a great charity for hungry pets. So, if you're in Pet Smart, give them a donation. It will help out! The vet techs are good to Baxter, too. They're always glad to see him! So, I give it 5 paws! (Sorry, a little dog humor!) read more

I saw they had a 3 star rating at the time I needed a vet and I took a chance because the hours worked around my job. Here are the reasons I would give ZERO stars if I could. 1- I just wanted to get her Rabies shot and spayed. They tried way to hard to push a $800 annual care package on me. If you didn't buy the membership, the individual items cost even more than the already overpriced 'membership' price. 2- On the wellness plan, they upcharged me for spaying "in heat", even though she wasn't in heat. 3- The wouldn't let me go back with her, and when they did come out to talk to me, they told me she scratched and bit the "very experienced" vet assistant, and would need to be quarantined for 10 days since she had not gotten her rabies shot yet. 4- They blamed her for "the attack" yet, she has never attacked anyone else - not children, not someone playing rough, not the vet that I took her to once I left them - She is never mean, she actually cowers when she feels threatened. 5- I got everything she needed done for less than half the amount at a vet who handled her gently and did not have selling a package as a priority. I left this place in tears and I would NEVER recommend anyone to take their pet here. read more

If you care for your pet, do NOT use BANFIELD. First, Their Wellness Plan is a rip off. They sell this plan by telling you that the payments are on a monthly basis and how much it covers. BEWARE the automatic renewal clause. They bait you in for "the final visit" for the first year but set the visit a few days after the end of first year and you are hooked for another year because the charges are so outrageous its cheaper to continue the Wellness Plan. Second, we had a stray cat show up and took it to Banfield to get checked out. The cat could barely walk due to a "sore" on its foot. The Vet took the cat out of the exam room. I could hear the cat screaming the entire time it was gone. When the Vet brought the cat back in, to my horror, the "sore" had been cut off. The Vet tested for feline leukemia and said it was positive. The cat had to be euthanized. Charges were $178.00. I love animals and have taken in many strays, but none will go back to Banfield. read more

Dog was breathing abnormally and i asked was there something wrong and if there was to run some tests, they said he was fine and long story short my dog almost died and if they would have ran some test that day it would have saved my pet & my family a lot of trouble. Personally I feel like if there was a different vet there it would have been different so it honestly depends on who's working at the time, but to be on the safe side I would say not to bring your pet here. read more

The wellness plan is a complete rip off. Once they know you are stuck with their service, they treat you badly. The vets are good, but front desk people are rude. I was 15 minutes early for my appointment, but they refused to check me in until after my appt time, even though there were no other customers waiting, and then left the desk and didn't come back till after my appt time. And, she was rude when I questioned why she couldn't check me in. read more

I found this vet to be vastly overpriced and the visit took way too long for the treatment and tests my pet received. The staff spent quite a bit of time trying to up sell more expensive tests and went ahead with a test they "needed" after getting the results from the one we approved. I'm still not entirely sure why they needed that second test since we were going to follow up with the regular vet the next day. I had heard good things about the vet here but didn't find that to be the case for our visit. read more