I brought my dog Susie yesterday to Banfield on Antelope. The staff is the best, very friendly, very helpful and very knowledgeable. My dog is already feeling much bette. Big Thanks! read more

Would rate 0 stars if I could. Took my cat in today because she had been throwing up for days and not eating so I made a "free" appointment as it stated on their website. I walk in and after talking a few minute they said they don't offer the first time free appointments for sick animals anymore, which was fine with me. I drop her off and they call me about an hour later saying that she had been too stressed out for them to examine her. I go to pick her up and they still end up having me pay the full 93 dollar exam fee even though they did not examine her! If she was being aggressive I would understand but they told me she wasn't being aggressive she was just stressed. They then tell me to bring her in tomorrow and pay another 93 dollar exam fee. I also asked if they could just sedate her today so they could examine her and so I wouldn't have to pay another additional 93 dollar fee the next day but they said they "didn't have time". I'll never bring my cat here again. Disputing the charge as I speak. read more

This place is the worst vetanarians my dog has ever seen. Omg help me my dogs crying and wont stop because of an ear infection they didn't help him. Hes in so much pain . They dont even carecabout animals. Its c all a lie atntgat office. They are probably selling drugs Omg help me I cant believe this i think he's dyeing right now out there. . They took a cytology test on him and never came back. They left us so long in the example room my dog was crawling the walls. If you love you animal do not go to Banfield ani m al killer clinic. read more

Having had our pups for almost 10years now, we've always had Banfield for our veterinary needs. We switched to this location shortly after moving to the Antelope area from the Natomas location about 2yrs ago and have been pup-patient parents loyally using their Pet Protection Plan, giving us preferred treatment whenever our fur babies are in need of anything. We absolutely love having an assigned dr. for our 2 dogs, and are glad to have Dr. Smith as our regular vet. We feel super comfortable having Dr. Smith regularly check up on our dogs, and the office staff are never short of great too. Never do we feel like we ask too many questions, or asking dumb questions. And the service we get is always top notch! We've always recommended Banfield to our friends because we've never had any issues. So thankful to have this team of vets caring for our babies! read more

Terrible customer service. Asked the person scheduling our appointment to enter notes about our dog and reason for visit since we are not allowed in the room, she stated she couldn't do that but I could reply to the email I'd receive - did not receive an email. Scheduled a follow up appointment for my dog to check ear infection. Received a reminder call 10/27 also stating "we might have to call to cancel tomorrow if we don't have a doctor". Did NOT receive a call to cancel on 10/28 so we arrived at our scheduled time and the office is in fact CLOSED DUE TO NO DOCTOR. Zero respect for customer time and schedule. My dog will not be treated here in the future, we only needed immediate treatment and this was the best option at the time. read more

Banfield Pet Hospital - Veterinarians Near Me - Antelope, California

What could improve? For starters, arrive at the time you're supposed to be open and have scheduled appointments with your customers. Basic business etiquette. I have been in twice in the past week, and no one has been at your location until well after the opening time of 8am. If you want to know why you have a line of disgruntled paying customers first thing everyday, I would start there. Another opportunity for improvement would be to do away with the ridiculous drop-off requirement for all "appointments." An appointment is an appointment. Pet parents want to be able to talk to the vet about their pet's health, not drop their pets off, hope they're seen in a timely manner, and wait for a phone call when their pet has finally been seen. Drop offs for unscheduled walk-ins would make sense, but for scheduled appointments, unless requested by owner, really is a bit much. We've been with you nearly eight years and don't particularly WANT to go find a more professional vet clinic, but at this point you're really not leaving us much choice. Do better. Your business will thank you. read more

Don't bother leaving a message about inquiring into their services, they never call you back.

So after coming here AFTER my 1st and only visit, I'm only here for BUYER BEWARE. To start, I booked an online free 1st exam visit with voucher at this location, which originally it was booked out about 2 weeks. A few days later on a Friday they called me to inform of a cancelation so I agreed to bring my kitten in for the 1st exam. I was already in HIGH disagreement with their kitten care plan as I used to be a member back in 2006 when I had a puppy and it was $20/mo. I get there and it's completely empty. Then someone comes walking out from the back and gets me checked in. Seemed off to me but hey, it's a free visit so the value I'm thinking is due to that reason. Times have DEFINITELY changed. I felt like I was Western Dental. Anyways... they call us back and we wait about 5 minutes. Then in comes the assistant with the scale to weigh him but I had to initiate everything. No instruction for the pet parent whatsoever . Then the vet comes in. Omg..‍ I felt like I was in the room with someone who was "winging" it with ABSOLUTELY NO bedside manner AT ALL. I had to remind them to make sure they were cutting all nails, and it almost looked like it was their first time accomplishing the task. I left waaaay more exhausted than when I first arrived. I will not be visiting Banfield locations anytime in the future. They also DID NOT clip all the nails..dewclaws were missed after being reminded. Go at your own risk. Omggg... read more

I have a new puppy that needed her first vet visit, and the staff here made her feel so welcome and comfortable! They are very attentive to the needs of my puppy and discussed every step thoroughly to help my puppy feel better. Thank you, and definitely recommend! read more

Never been to this vet before but our family vet was booked and I didn't want my dog to suffer any longer with an ear infection. I called this vet and SAME day they got me a visit. I was worried about cost and they assured me of an online first visit exam coupon to get the exam portion for free. Staff was extremely kind to my dog Bear and myself. Very friendly and the doctor who seen Bear was very knowledgeable and kind along with everyone else here working. Great customer service and cost sufficient! They also price match medication from online pharmacies too which helped even more with cost. Loved how clean and organized this vet was. Will be returning when needed. read more

I have been using Banfield for several years now and have to say I have never really been comfortable going there. I like the Vets, but I don't care much for their business model. Today was kind of the final straw for me. I am planning to go on a 10-day trip and wanted to authorize my neighbor to get my dog care if the need arises. I check the site and there are no forms... so I went to there chat forum to ask how to do it. In essence you can't. First, I was told by "Christopher" that in an emergency they should take the dog to an emergency clinic. But if I had an appointment, my neighbors could only drop off and pick up. I asked what if the dog is just sick or has a minor injury... Basically, I would have to make an appointment... and they could still only pick up and drop off. Christopher explained that Banfield was a preventative medical location. So, I can only assume that means they are not a full-service vet... more of a shots clinic I suppose. I don't care how they do business but apparently, they do not meet my needs. In addition, I have found that making appointments for me has found that you have to book several days out if not more. I find this unsatisfactory especially if your pet is experiencing discomfort or pain. For example, and ear infection. The last time I actually took my dog there I was chastised by an angry girl at the counter for giving my dog baby aspirin... She didn't realize that one of the vets had told me that it was ok to do occasionally. Personally, I didn't appreciate being counseled by a clerk. Also, I want to warn folks about the Wellness Packages. Two years ago, I had to put my beagle down because of cancer. She had a wellness package that had just renewed. The package saved me some money on the procedure but then I had to pay for the rest of the year's wellness package and couldn't cancel it. Considering she was no longer with us; this seemed a but unfair. They explained that the wellness package was not insurance but was a "package" and purchased as a whole. Now that my current dog is getting up there in years, I certainly don't want to buy a package where I might only get a short amount of use out of it. It's not that it is a rip off, but it is inconvenient. In fact, the whole business is inconvenient for me. If you are looking for a full-service veterinary service, keep looking. Banfield to me seems like someone's money making corporate business model, and not a place for caring pet medicine. read more

Dr Fassino is absolutely amazing. He has been there through thick and thin with my Budrick. Bud unfortunately got very ill last week and was ready to move on his next adventure. The dr stayed with us and supported me through it and treated me like family. I am fortunate enough our husky Gypsy will still be seeing him. Thank you for everything Dr Fassino and giving me more years with my best friend. read more

Banfield Pet Hospital - Budrick "Bud" - Veterinarians Near Me - Antelope, California

Please do not bring your pet here. They ruined my dog's health and now i am having to fix it. Their goal is to sell pharmaceuticals. Bringing my dog here is the worst decision i have made for my pup. read more

The most unprofessional Banfield/veterinary clinic I have ever been too. After dropping my 2 dogs for routine check ups, I was charged nearly $1900 for services that were not disclosed in price by anyone on staff. When I showed up to pick up my animals, they told me I can either sign up for the wellness plan at $800 per animal or pay the $1900 vet bill. When asked why the price was not disclosed in the begging, they did not give a straight answer. The staff purposely do not disclose the amount the services are prior to lending service. I will never com here again. read more

I was able to get a same day appointment on a Saturday for my dog. It was the fifth place I phoned. Great communication and follow up. They called the next day on a Sunday to check up on my dog. I would definitely recommend for your pet needs. read more

Based on my experience over the past year, I love the friendly, compassionate and professional staff at this location. My dog always feels comfortable and safe under their care. However, I absolutely DO NOT like Banfield's business practice. I was paying $65.95/month for the Special Care Plan, which I thought was reasonable, until the cost jumped up to $79.95/month when it auto-renewed this month. I immediately called Customer Service and was told by the rep that an email was previously "sent out" to notify me of the price increase. The problem was, I never received that very important email. If I did, I would have called about it. The significant price increase of $14 per month is not reasonable nor affordable for customers who are on a tight budget. I also do not like that if a customer chooses a plan, they are locked into it for an entire 12 months even if the plan is not the right one. I do not believe that anything is set in stone. If Banfield cares about keeping their loyal customers, they need to take this and other feedback very seriously and make the necessary changes to improve their business model. read more

We have never actually taken our pet here, but when our little dog needed emergency medical attention and our own vet would not see us (except after passage of a few weeks), this wonderful staff-member actually checked with her doctor to see if he or she could squeeze us into an otherwise full day. That was commendable service, and I really appreciate that type of gesture. read more

They had been treating an animal of mine who was having some health issues. They were not able to diagnose (no one could to be honest), however when he declined and was suffering would not fit me in to put him down. They told me to find somewhere else and recommended the Banfield across town, but they might not be able to fit him in until about 4, towards the end of the day! Totally unacceptable that they couldn't fit an appointment in to ease his suffering. I could see it if they were not his vet, but being as they are and I was clear it was to end his suffering, they had ZERO compassion. They sure push their wellness plans though and if you don't purchase one, obviously your not top priority. I will NEVER give them another dollar to treat one of my pets after this experience. I can't give them zero stars, but my review is definitely zero starts! read more

Do not take your pets to the Antelope, CA Banfield. My kitty has been sensitized to the vets office after having been attacked twice in our new home. A formerly, completely relaxed animal, unusually so in fact, now needs me by her side when she undergoes a procedure. Initially, she was seen at MarQueen Emergency Hospital, then a follow up at Antelope Banfield and after a second injury, at MarQueen again. During the second visit at MarQueen, the vet brought me in and allowed me to calm her down. The MarQueen assistant actually told me that my kitty was too intelligent for her own good and that it was obvious that she remembered the first visit and the PAIN. MarQueen put a note in her file that she did much better with me in the room. By contrast, when I tried to explain the situation to the Banfield automaton, said automaton kept repeating the same MEMORIZED lines to me. I now realize that they really did not want to see my kitty; there must have been a note in her file because I was admonished in two separate phone calls that she would need medication, which I had and agreed to give her. Even after telling the rude automaton this, I was not allowed to get a word in edgewise. Citing COVID ad nauseum, this person would not let me explain to her what was going on with my traumatized girl. When I finally lost it and raised my voice in order to get her to stop, I was the problem, not Banfield, not her computerized delivery. I was just trying to clarify the situation. She could have just said, "If you want to come inside with your pet, you will need to go somewhere else." Hint to all: do not talk to someone on the phone as if you are a computer. I do not know who has taught phone agents to repeat the same thing from memory over and over, but that in itself is rude. Just because it is said in a monotone, computer voice does not make it less rude. If she had just said, take your kitty to another place which will let you inside the exam room, I would have immediately agreed. In retrospect, there seem to be a kind of blame game going on, as in, you are to blame for your difficult animal. I am 74 and have had cats most of my life. I have never encountered a vets office which blames the owner and the animal. Aren't vets supposed to know how to handle injured creatures so that they do not freak out? Given today's experience, I now believe Banfield caused the problem. I see there is another review about a panicked animal being frightened to go to this Banfield. If they cannot treat animals well, they should close or be closed. read more

I have been a happy client until today! I have taken many animals here over the last couple years with no complaints. But tonight when my dog had an allergic reaction to something and I had my husband call to let them know we were coming and they told us they could not see him because they are not an "emergency vet!" Are you fucking kidding me?! It's not like he was hit by a car and needed crazy reconstructive surgery! So they told me to drive 9 miles to an emergency vet with a dog who could stop breathing at any minute! They have definitely lost a client!!! read more

I took my dog to Banfield Pet Hospital on Walerga for his nail trim and cytopoint shot. This is our second and last time there. Before they took him back she told me the total, which included a $51.95 fee for a vet tech exam. I questioned it, and was told this is what they charge and if I want to see a vet instead it's $61. In all my years of going to vet offices I have never paid a vet tech exam fee, especially when I have to wait in the front office area. Then, I hear him yelping! Loudly! He never does that! So when I heard him I told the receptionist to tell them to stop whatever they were doing, that he never yelps like that when getting a nail trim or his cytopoint. She told me I was being rude, that I need to calm down. Trust me when I tell you they didn't help calm me down. At this point I just want my dog, to pay and get out. She came back to tell me they are almost done. She kept cutting me off and not letting me speak. At this point I was definitely not happy. My voice was raised but I didn't yell, cuss or anything of the sort. She gets up and walks away. Here comes the vet tech who took my dog back along with another vet tech. And she told me I was being rude and that they can hear everything I was saying. Again at this point I was just not happy and wanted my dog and wanted to leave. She kept cutting me off, telling me "he just didn't want us to hold him while trimming his nails." Really? Yelps like that because he didn't want to be held? I definitely wasn't treated with respect at Banfield today. NEVER in my life have I ever felt so disrespected at a vets office. Also, I gave one star only because I had to in order to post this! read more

Took my cat here because she hasn't been eating lately and has an obvious infection to her eyes and sinus area--dropped her off at 11a.m. but she wasn't seen until past 3, then the doctor failed to call as she was examining my cat (they finally called past 4 p.m. after I decided to reach out to see what's taking so long). This 1 star is for Dr. Smith, who originally claimed that the cause of this infection was due to her being adopted from a shelter (10 years ago mind you) as if that makes any kind of sense, and didn't plan on giving my cat any meds because "it usually resolves itself"; it's been 2 weeks that this infection became noticeable so no, I don't think it's going to just resolve itself, and even the doctor herself said things like "she's not looking good" (DUH). She spent tons of time trying to get me to pay more money for the most miscellaneous things that may, or may not, show that anything's wrong with her (I've done this before and all they said were the results show she's "fine"). Finally convinced this doctor to give me meds for her infection but will never EVER go back here again. They care more about the money you're giving them than quality of care. read more

Took my cat there for his initial health visit. Used a coupon on their website that gave me a free first visit. Was very impressed by their care and professionalism. My kitten did great and we scheduled a follow up for his vaccines. The scheduling was super easy to do, and I was able to see his records online after his initial visit. Would recommend, especially since they give you a coupon in their website for a free first check up. Also very clean place. read more

We recently rescued a bonded pair of adult dogs from the Bay area. We also recently moved to Antelope from Citrus Heights so we brought the dogs to Banfield in Antelope for an overall exam. The initial exam was cancelled after we arrived because the vet on duty wouldn't see large breeds. The dogs were eventually later checked in and examined and we decided that this will be their vet going forward. Fast forward five months and our sweet Belle developed a severe case of rectal bleeding. We immediately called Banfield to get her help and were told the next available appointment wasn't for eight days. They couldn't even recommend an animal hospital for emergencies. We called our previous vet at Sunrise Boulevard Animal Hospital. They couldn't see Belle until the following day but suggested Atlantic Street Pet Emergency Center. Belle spent four hours there on IV fluids and antibiotics. SBAH even called us later that day to see how Belle was doing. Belle has made a full recovery. We also realized that there is no substitute for the genuine compassion that most vets have for our furry friends. I'm sure Banfield has some great vets but their corporate / franchise culture is really off-putting. It's worth the extra drive to SBAH to have the peace of mind to know that everyone there really cares about your little buddies. read more

Awesome staff and service! My baby Hershey had a great time! The place was clean and friendly staff. read more

Banfield Pet Hospital - Veterinarians Near Me - Antelope, California

I really do enjoy taking my pets here. I've always had good service from the doctors and the technicians. I was highly disappointed recently though. I had just brought in 4 kitties for their annual check up/exams and shots on September 25th, 2017. All looked good, just a couple of kitties that need to drop a few pounds. I was told I needed to return on Monday, October 16th between 7:00am-8:00am so all four cats chould have their teeth cleaned. Anasthesia would be involved and they would be there all day. So I arranged to take another day off from work. Had to gather them up in their carriers again. Listen to them cry on the way to the vet. Unload all 4 cats and their carriers in to the office only to have the receptionist say...."I don't have a doctor in the house today." Well that's strange as this hospital is the one that told me the day I had to come in and the time. She stated that the doctor decided to take a vacation and "someone" should have called me to reschedule. So, then I had to put the cats back in the car and drive home. To this date, no one from the hospital has called to apologize for this huge inconvenience or try to reschedule them at a time convenient to both of us. Other than this huge error, I am a big fan of this hospital. read more

Literally will not be coming back! 6 hours they had my animal just to give me medication an nail trimming and of course not fed my baby at all! couldnt even bother giving me a quote for a procedure read more

1st time here and when we called they were so helpful...and when we got there they where busy but still made sure we didn't wait long...i would for sure go back of need b read more

I think that all they truely care about is their pay, they are so money hungry here. I brought my puppy in for an allergic reaction,(the first time I had no idea what the problem was) they charged me 250$ for the medicine and testing, ok no problem, I just wanted my puppy to feel better, however the medicine they gave me didn't do ANYTHING. A complete waste of time and money, so the second time I go back, the prescribed me even more expensive medicine and tests. How come this was resolved the first time I went in? Why waste my money? Never go here, never let the vets test your animals, go somewhere else...anywhere else. They just assume they know what the problem is and just prescribe whatever THEY think the problem is, absolutely ridiculous. NEVER again. PERIOD read more

This was the closest vet to my house and I needed to bring my dog in because he had some sort of allergies. Dr. Fassino was really helpful, informative, and kind with animals. I brought my German Shepard in and I had told him before hand that my dog gets excited with strangers. It took a few minutes for Kato to warm up to him, but I'm glad that Dr. Fassino was patient. The staff are very friendly as well! read more

We just rescued an eight year old cat not too long ago, and discovered he had an eye infection. We usually take our cats to a Vetrenarian in Citrus Heights, but decided we'd give Banfield in Antelope a try, since we live so close. When we walked in, the staff was incredibly helpful and friendly. We were directed to sit down, and told we would be seen shortly. We were called in, and Doctor Thompson and Lynne, her Vet Tech, were right there ready to look at our cat, and prescribe the proper medication. I was incredibly impressed with the service we received, and the fact that the doctor saw us right away. We had almost no wait. I have to give a shout out to the doctor because she did such a fantastic job. We are now switching vets to, and our happy to call Banfield in Antelope are new home to all our veterinary needs. read more

I did not do my research about this place as well as i should have. I tried to switch vets after reading the reviews but my 9 week old kitten needed her first set of shots now and no one could get her in until October so I sucked it up and kept my appointment anyways. I figured how bad can it be it's just a shot they can't mess that up right? wrong. I was scheduled for an appoint TODAY at 10:15. they said a 3 hour wait which is RIDICULOUS for one shot and a nail trim. It ended up being SIX HOURS. I could not pick her up until FOUR THIRTY. I was supposed to feed her at 2 but didn't think anything of it when i took her in at TEN IN THE MORNING. it was 100 dollars for a nail trim and a shot. I had to call 3 times for them to even tell me when i could get her. When I FINALLY got her she was crying and SHAKING. She never even meows like that. i'm LIVID. Never EVER again. read more

I love love this hospital. They were very friendly and very informative on all my questions. Great with my poly puppy getting her first shots. Also have health plans to give you peace of mind. read more

Banfield Pet Hospital - Veterinarians Near Me - Antelope, California

Clean place, nice lady who checked us in but I took my puppy in for shots and now he has kennel cough. Very unhappy with my experience.

I have four dogs, four well taken care of dogs... Good food, many vet appointments. It would be nice to find a vet worth their salt and not seemingly in it for the money alone. I'm a Capitalist through and through but C'mon people! First, I walk into the lobby which on first glance is impressive... only to then notice what looks to be fecal matter smeared on the floor in two places... Shit happens, I get it. After all, they were busy with all their other clients at that time which amounted to... Me. Alone. Nobody else. Staff appears professional which I'm thrilled with after having endured Mercy Pet Hospital and more butt crack than I ever care to see in a professional establishment. I was not told upon scheduling my appointment with Banfield that my dog would need a shot to be seen, Distemper, Pervo DAPP... I wasn't told until after it had been done out of my sight! "We went ahead and took care of that" ~Dr. K. Fassino... the George Castanza look-alike. I just got off the phone with Mercy Pet and my dog HAD been given those vaccines! Additionally, Mercy charges $23. for the anal glands expression with no "Medical Waste Disposal Fee" of $3.70. Banfield charged me, bent me over, and pulled $34.85 + a "Medical Waste Disposal Fee" of $3.70 out of my ass! Greedy bastards! Did you get that first line... "many vet appointments" You screwed yourself out of a shit load of money with your greed and incompetence. Perhaps in the future you'll let people know when they call to schedule an appointment that they either need to bring in proof of vaccinations or that you're going to drain their wallet behind their back shortly after they walk through that door. I'm going to say it although I'm quite sure it will mean shit... You people should be ashamed of yourselves. read more

A friend had a litter of kittens and informed me he had one girl left. After receiving my kitten I called to schedule an appointment for a new kitten exam and shots. The receptionist informed me they were booked at least three weeks out. I picked a date to drop the kitten off in the morning so she would be finished by the afternoon. I work full-time and made arrangements for this vet appointment to happen. I dropped my kitten off at 9 a.m. and informed them she had peed the bed twice and was concerned and requested they checked her out just to make sure nothing was wrong. I again asked what time they roughly estimated my kitten would be done and they assured me 2 p.m. would be the latest because they had scheduled surgeries that morning. I called around 3:30 p.m. because I had not heard any news about my kitten being ready for pick up. I was then informed that they just examined her and that she had a large bladder...Ok... I asked if she had gotten her shots yet and was told no. I asked what time they believed she would be finished and they said soon...After calling back at 4:30 p.m. and they said they were just finishing up and that she would be ready for pick up. I was upset and asked why it took all day and they just restated they had surgeries scheduled that morning. I asked again why did they schedule for me to come in at 9 a.m. if they would not be able to get to her until 3:30/4 p.m. that day. No response. Then they said she needed to come back in 4 weeks for her booster shots. After her 7 hour exam/shot appointment I refused to leave her again because I felt it was unnecessary for them to keep a scared kitten 7 hours for a set of shots. They scheduled her to come back and assured me it would be a 15 minute in and out appointment. When she went back 4 weeks later for her booster shots the vet informed me the kitten was a BOY and to change his name. At first I laughed at how crazy the news was, but then got really upset. How is it I could bring my kitten to a vet hospital and even point them in the direction of its bladder/urinary tract and they missed this entirely? A SEVEN HOUR vet appointment that the allegedly examined my kitten yet did not see that she was a he? Vet appointments are not cheap and as a paying customer should receive the services you pay for, and I should feel my kittens health is in safe hands. However, the only explanation for this experience is either they fall below the standard of care that should be provided to animals or are completely incompetent. I am not one to write reviews but after this experience I wanted to warn anyone considering bringing their beloved pet here. read more

Very thoughtful and courteous staff. I loved the fact they had a big waiting room! No dog fights as a result. Dr. Bagdanovic is very good with animals unlike my previous vet who was cold and aloof. I took my dog Bubba in for a rabies shot and exam. They charge a little more than my previous vet but the service was ten times better and their office is close to home--within walking distance--very convenient! I appreciated the fact that Dr. Bagdanovic explained everything he was doing and I even was able to witness the rabies shot, something a previous vet of mine would not allow. Overall, he and his staff put me at ease and more importantly, put my dog at ease. Normally, my dog does not like strangers messing with him, but the exam and shot went down without a hitch. We got what we came for and the price we paid was the same price quoted. Outstanding! read more

I love everyone here I had an amazing experience with the free exam coupon and got some vaccines!

I found my new place for my pets! I needed to get my dog in to be seen when I got home from work when I seen how sick she looked. It was already 5 so every vet I called was already closed or closing and told me I would need to go to an emergency vet. Well that's $$$ just to walk through their door to be seen. On a suggestion by someone I called Banfield. In Antelope. I could hear their compassion and concern through the phone first off. With their longer hours of 7pm I was able to head right in. Even though my visit ended with my little girl having to be put down )she was 13), their compassion was exemplary. They handled everything for me, let me stay in the room as long as I needed, and handled all my paperwork from the comfort of that private room with my girl. I cannot say enough great things about all 3 of the staff that helped me. Forever a customer! read more

if i could give it zero stars i would. the amount of times i have called and was not able to get ahold of anyone and wouldn't get a call back is insane for the amount i'm paying monthly. also when someone does pick up at this location and i have a question- they do not know the answer (which is completely fine) but they say they will call back and let me know and never do. the costumer service at this specific location isn't great. read more