My cat is 14 with a heart murmur, BUT blood work is great, lung, kidneys, all organs, and ex-rays fine. Would not clean his teeth, unless I saw a cardiologist $700 for a ultra sound of his heart. Cardio said, I want to do more research, BUT if he's in dental disease pain, fix it first, up to the vet, if they will. Dr. Snyder ( vet ) BANFIELD, refused to take that risk, even though the cardiologist said it should be fine. I'm beginning to think this is a money scam, so far they have made $1000.00 off of me, and this is just the beginning. BUYER BEWARE.......my cat is still in gum disease pain, save BEASTY BOY :( read more

absolutely absurd! I scheduled this appointment for my Rottweiler, who is now limping and has a new interdigital cyst between his toes, and some new lumps on his body. He's kinda old so I need to make sure he's okay. This place has sent me multiple text messages, emails and several phone calls to confirm this appointment and waited until 4 hours before my appointment to tell me I had to be there in 3 hours because they couldn't possibly address all the issues I listed FIVE DAYS AGO. Had I cancelled or demanded a new time with such ri notice, I'd have been fined! read more

Just want to say we have been with Banfield for a number of years & your receptionist today was terrible, no personality, no willing to help! I told her the phone number that you have is my husband who passed last week! She said she changed it , I asked twice & she confirmed! She did not! The Dr had to change it! She sat behind desk staring at her computer with her head in her hands! She has no business working in front with customers! She might find another job that she likes! However the Vets & all that work in back are wonderful! read more

I really wanted to be able to have confidence that my pets would be taken care of here. If I call in for an appt that might not be able to wait a week, it's always, "You can drop off your pet at 8:00 a.m. and we can work them in." That's like dropping your sick human kid off at the ED and saying, "O.k. I'll be back to get you later!" Don't even think your appointment will be timely, even if you do have an appointment. Our 8:00 a.m. appointment turned into an 8:30 appointment because the receptionist strolled in at 8:10 and the vet strolled in at 8:20. There are no exam tables in the room. Your pet gets escorted to the usually very noisy back area and you are left waiting and waiting and waiting. Then, you will be subjected to the constant attempt to upsell you on the wellness package, or meds, or other treatments that might be convenient for extra dollars for Banfield. It's exhausting. read more

I'm not usually the type to leave a negative review, but when it comes to my pet, I don't hesitate. We had an in-room appointment here, and I could hear the staff through the waiting room door making rude comments about me and my cat. One of them even said, "Oh, guess who has to come back in two weeks..." about her upcoming dental appointment. The customer service was terrible, and I honestly don't feel comfortable coming back. I'd rather drive 30 minutes to a place that actually cares about us. read more

I used to live closer to this Banfield, but I had not had reason to use their services for a couple years. My dogs were due for their annual teeth cleaning, and the Parker location had messed up my appointment, and would not be able to get me in for several weeks. So, they helped me take care of it here. Dr. Starman was the primary Veterinarian for my dogs for the first 6 years of their lives. I was always happy with the quality of service she provided and nothing has changed in that respect. I had no issues dropping off my dogs, or picking them up. They were groggy, and a bit sore, but that was to be expected. I received my follow-up call checking on them the next day. I have always been happy with the treatment my dogs receive here and my interactions with Dr. Starman. If I had to pick one thing that could be improved upon, it would be the barrage of up-selling that occurs at the front desk for products and services. There are some I need, and some I do not mind hearing about, but many others seem designed to pad the bill just a bit. read more

THIS IS THE MOST HORRENDOUS VET ON PERHAPS PLANET EARTH. Do not take your pet here. This place is just a giant money grab. If it were possible to give zero stars- I'd do that. We brought our 16 year old dog in 2 days ago, saw a vet, did blood work, the whole 9 yards. Called the office today to speak to a vet regarding our dog & they are saying to bring our dog back in for another exam because they can't just speak to us over the phone. Do not go here, do no bring your pet here unless you enjoy banging you head against the wall and removing your own eye lashes. This place is THE WORST. read more

Horribly rude and unhelpful woman at the front desk. She refuses work with/speak with people. We're tryouts mg to get help for our puppy and she flat out denied us. I hope she doesn't have any pets of her own. read more

The vet and her assistant were great! The front desk definitely needs some revamp and help with customer service literally could care less of you're there or not. Not what I want when leaving my dog/baby with them ugh read more

March cannot come soon enough to cancel my dogs plan. The front desk hates their life and is SO rude over the phone. I was literally just talked to like I was hated by the front desk. They are horrible about refilling medicine/calling back. Worst experience ever. Banfield really sucks. Stay away if you love your pet, almost every location is horrible. read more

Staff is extremely rude and unhelpful. They rolled their eyes at me when I asked about my dogs treatment and wanted to understand my best next steps. The actual vets are nice, but everyone you actually have to work with is extremely rude and now I have to call other vets to get help. Not to mention All they do is consistently try to upwell you stuff instead of actually try to help. read more

The front staff is very unfriendly. I came in to check my dog in 15 minutes before his appointment and they refused to check him in because we were too "early". There was no line, only one other person in the waiting area. They told me I would have to come back at 230 to be checked in. So big shout out to Desiree for being so unprofessional and unhelpful. She said we didn't check you in because we had no one to check Me but she had two other employees next to her. This place is good if you need to get your dog neutered and yearly lab results. If you need to make an appointment for diarrhea, vomiting, something acute this is NOT the place for you. They are ALWAYS booked up 2 months out. They recommend you going to an animal hospital, so why pay by monthly. Do not go to this place if you need acute issues. I recommend you getting your dog on their own pet insurance, because Banfield still makes you pay a lot out of pocket. I now go to heritage animal hospital, I paid 35 dollars for my two dogs to be seen, one dog for a shot, and the other one to start on some medication. Banfield is just a business trying to get every single dollar from you, even the staff is not friendly or welcoming. I highly recommend you going to heritage animals hospital in Parker. What a change of atmosphere, compassion, care, and through assessments, that doesn't put a whole in your wallet. read more

I've been taking my dog there for 10-14 years and now, not only will no one pick up the phone, but the VM says they will call back in an hour......WHICH YEAR????? They have not bothered to return my 2 calls over a 2 week period. I tried to get an appointment on line and they tell me its 3 weeks. I pay $45/mo for Banfield's Wellness Plan and this absolutely SUCKS. They tell you if your pet is sick, take them to emergency (and immediately run up a $250 bill when you walk in the door.) I'm definitely NOT renewing this AWFUL coverage. Also, when my little dog was killed by a coyote in front me me about 9 years ago, the vet and staff were awesome and supportive, but then within 5 hours of returning home, devestated and in tears, I started getting collection calls....got 4 in the next 24 hours. HATEFUL!!!! I'll never go in there again. They used to have good caring vets...now they offer "telehealth" for pets. REALLY? How does that work? One bark for yes, 2 barks for NO???????? read more

I am extremely disappointed with this location. For an exam and a few shots it took 4 hours. In this 4 hours there was no communication on their part, I had to call to find out what was taking so long. Once getting my extremely stressed dog home I looked over the "report" given, under section that is outside of normal range every comment says "discuss with your vet/your vet will discuss with you", nothing was discussed or brought up while I was there. I'm so glad I spend $80 a month and then more money when I bring her in to have her receive care like this. read more

I am a first time dog owner and I took my dog here because it is convenient. The people are friendly. But there are a few things that will not bring me back: -They really try to hard sell their monthly package and it is around $30 a month, but it only gives you a discount for the tons of extra stuff they want to do to your dog. -When you decide not to pay a monthly fee, they may not be aware that you can hear them behind the door... -They wanted to put my dog on an antihistamine and a steroid because his stomach is itchy. That's a bit much, but they get $$$ to over-drug my dog. read more

if you truly care and love your pet, you will STAY AWAY from this place. There are a couple staff members who shall remain nameless but you know who you are, who are beyond incompetent to handle your pet. They are rude, condescending; and that's just up front. G-d only knows what happens behind those doors but from the interactions I've had with their front facing staff, I can't imagine it being acceptable by any stretch. Common sense and basic human interaction skills are fully absent and that scares me. Banfield just lost two customers for life!!!!. read more

Just a follow up. The company said they would contact me to find out what happened, etc. I got called at work and had poor reception on my cell. I tried to tell them to call me on my work line but they hung up and I have not heard from them since. Thanks for being concerned. This is why I don't recommend your office. read more

Not the fastest service I've ever had. But they were able to help my dog and for an affordable price.

After being with Banfield for over 20 years, we are finally leaving and moving to a new Vet. Over the years, their business model has changed and their service level has declined. They mainly want to sell you their wellness plans to lock you in, but the wellness plans only cover basic well care and other care cost extra. They want you to bring your dog in and drop them off for any care so they can stick them in a crate all day until they get around to seeing your dog at their convenience. They do not do appointments for one on one visits with a vet. If your pet is sick and needs immediate care, they tell you to go to an emergency clinic. We tried to schedule our sick dog for a visit with out leaving him all day, and the earliest appoint they would give for an in person visit was 5 weeks out into January. Staff is not helpful when you need something that does not fit their business model and become rude if you press them. Will not miss Banfield - we stayed too long. read more

I took my cat to this place and it was a BIG MISTAKE. This people don't care about animals at all just money money. Yes, they try so hard to sell you the insurance monthly is 45. But the problem when you done they make you pay for items do not covered by insurance, many items don't cover by their insurance and some item does covered by insurance you still need to pay more for whatever reasons... My cat still has the same mouth decease and they didn't take care of him so he was suffered for while until I took him to Civic in Walnut Creek - I tried to make appointment with Banfield they would give me same day appointment if it is something they don't cover in their insurance but my cat has gum decease needs extraction and they supposedly covered dental because I paid for his dental., Banfield will not give me appointment until on month later, that was terrible and totally ridiculous. I end up took my cat to Civic in Walnut Creek but Banfield will not release my cat medical records to Civic so I end up had to pay for X'ray again so my cat can get the immediately attention. I am still being charge every month for the 45 dollars because I signed one year insurance with them. I tried to cancel the insurance they told me even my cat die they would still keep billing for the entire year unless the benefits was paid to them is less then the yearly insurance. she said Benefit is the deducted amount from the original bill, it is a joke it is impossible because they claimed the cost so high and you have benefit from the visit and this amount must paid back to them if you choose to cancel - they got you locked in which every directions you want to turn they really know how to con you to sign for the insurance and then they still charge you for un- necessary stuffs (like vitamin for 50 dollars) they said you got a lot of benefits form using them and not to mention they kept you in the room waiting for 45 minutes after you already make appointment with them. Just a very bad place for your family pets needs to go through when they are very desperate to see a good vet. read more

I have been taking my pet here for a number of years, but decided to stop for a several reasons. 1) This place is too crowded. Every time I have been in a pinch where my pet got hurt or an infection and he needed to be seen right away they do not have any availability. One of the big reasons I went here in the first place was you could bring your pet in for a free exam if you have their insurance. But, in reality it doesn't help if you need to be seen same day or often even next day. 2) I hate how long they take to do their wellness exams. You book an appointment for a specific time, but when you drop your pet off he's there all day anyway even though the exam takes like ten minutes. Why even have an appointment time if you're going to put my pet in a crate for several hours before seeing him? 3) Customer Service. The last several visits when checking my pet in there's been a long line (seems like everyone in the area takes their pet here), then I have to wait for half an hour before we can see the vet and that lasts for like 10 minutes. It's just like going to a regular doctor you spend more time waiting then being seen to. As for the service- the two teeth cleanings my dog had here went very well. Also, the vets and support staff have always been friendly with the notable exception of Toby- he is rude and condescending. read more

Worst place to take your furbaby! The woman Whitney at the front desk has zero compassion. Took my week old bully pup in to have her chest listen to. I was scared that she was developing pneumonia. Pups mom has been going to Banfield since she was 8 weeks old. No I didn't have an appointment, but the sign clearly states sick and Injured will be seen first for safety. She said "only if you have an appointment." That makes no sense. You're called Banfield hospital. You have not one ounce of compassion of the well being of an animal. You rather sit there and nonchalant say " would you like their nails trimmed and anal glad squeezed?" That's way more important than a week old baby pup? This callous woman Whitney, sighed loudly and said "oh my god" when I asked "you can't make time to have her looked at." Like was I bothering you from checking in "anal glands and nail trimmings? Such a cold and heartless person you're. It's not like you're checking in people's cars, these are living breathing family members. I was seen by a different vet else where whom I've never taken my dogs to, who didn't even charge me. This man could see I was worried and concerned. So he took a few minutes to assure this new fur momma her baby bully's lungs were clear. I'll be cancelling both of my wellness plans with Banfield, and not only have I recommended you to my friends who also use Banfield wellness plans. They too are cancelling. So way to go Whitney! You need to find a new career were having a heart isn't required. Such a cruel and barbaric woman. read more

Let me begin by saying I've been a Banfield client since 2003. I switched to this clinic around 2007. I currently have my 10 year old cat and almost 2 year old dog here (along with my parent's 2 cats and 1 dog). I've adhered to the 2 exams per year. Since Dr. Starman got pushed out everything has gone down hill. The team seems to be more focused on quantity of clients seen per day instead of quality of care. Visits are rushed and concerns swept aside to easily. Some of the vet techs and front desk staff can be very unprofessional. I've been present to witness a few 'disagreements' at the front desk. During my second yearly exam in December I pointed out my concern over a white film in my pup's eyes to one of the vets. She said she could see just fine and shrugged off my concern. Fast forward to February and I'm trying to get a sick pup in on an emergency visit but they don't have exam times available. My dog lost 3lbs in a week, drinking tons of water and was urinating uncontrollably all over the house. I got her into the clinic off Alameda in Glendale. After a urinalysis and blood work it was soon obvious to them that she had diabetes. They have an optometrist on the team who walked by and happened to notice her cloudy eyes. Said it was a clear symptom of diabetes! I could have been working on stabilizing her diabetes months ago! Pretty disappointed in the poor customer service and attention to detail. I might be ending my long connection with Banfields and switching to Alameda East Vet Hospital. They have always come through in emergencies and treat you and your pet like family. Which is what this clinic lacks. Just a bunch of young kids running around. read more

I had my dog spayed at this Banfield location. This Banfield clinic is adequate, but not more. I felt like part of a fast assembly line. They get the job done I guess, but the vet seemed rushed all three visits we had there. The front desk staff seemed indifferent. I switched to a different veterinary clinic. read more

When other vets had no idea what to do, Dr. Starman came through. As a rescue we cannot afford hundreds of dollars let alone thousands. Like others I was a bit nervous about the entire Petsmart vet thing but at least at this location, that was unfounded. I have taken all three rescue dogs in with great success. The biggest surprise was getting a phone call the next day every time I had to bring in another dog to check and see how they were doing. I think Dr. Starman shines and I thank her greatly for all her help with the rescue dogs. read more

Ok my brother and I have been here twice and BOTH times the big guy at the front counter has been very condescending. The first time we came we told him what we thought was wrong with our dog, and he giggled and said "what makes you think that" kind of like saying "you aren't vets, you don't know what you're talking about". The second time we went in, he saw us get in line and didn't call is until like 3 minutes later saying "I could've helped you guys already", again in a very condescending tone. I thought he was the one who's supposed to call us over? He's just been very rude overall. It's his job to check customers in and talk to people and be nice. I would've given two stars if it weren't for the doctors who have all been very helpful. Both Alyssa and Todd were really nice and had a positive attitude! You can tell they very much enjoy their job. read more

I am extremely disappointed in the duplicitous policy that Banfield has with their wellness plan. When I signed my kittens up, I was told the plan was for one year. I was never told that it would renew automatically. While they were kittens, it seemed like a good deal. But since they are healthy, I had no intention of continuing to pay a monthly fee as I knew I would never recoup my expenses. During that one year, I received very little service and once was told to cancel a check-up for my kittens because it was an "unneccessary appointment". Again, another reason why I had planned not to renew my wellness plan. When I thought the year was almost up, I called to schedule a final check-up for the cats. I asked the receptionist if my plan was still in effect since I did not know the exact expiration date. She said yes, it was still in effect so I made the appointment. After the year was over, I started noticing that I was still being charged a monthly fee. I figured this was a mistake so I called Banfield. They referred me to a phone number that was disconnected. I called them back and got a different phone number. After being on hold for 15 minutes, I finally spoke to someone who said that I could cancel but that I owed the balance of the services from my last visit. Apparently, my last visit was 2 weeks after the initial year had ended and so now these services were covered under a new wellness plan that I never wanted. For the check-up and shots, I was told that the total cost was $404 for the first cat and $402 for the second cat. That is outrageous!! I then called a different Banfield and asked for a quote for similar services and was told that they would be approximately $120 per cat. So now, to cancel my plan, I need to pay them $800 for services that would have cost $240. What??? This practice is extremely deceitful and underhanded. I have already filed a dispute with my Visa card and will do so for every month that they try to charge me. I will NEVER use the services of Banfield animal hospital again and will tell everyone I know what horrible business practices they choose to follow. They should be ashamed. read more

I have several dogs and will write an unbiased review of Banfield Pet Hospital on Parker Road, Aurora. Pro's - The vets truly seem to care about the animals and even received a follow-up phone call by the vet that evening. -The annual pet wellness plans are well worth the money. For one of my dogs I purchased the 1 year wellness plan and got my return on investment the first month with as it includes a dental cleaning, blood work and vaccinations. Unfortunately he needed major surgery, and the doctors were terrific. -Open 7 days a week Con's -On first 2 visits, my dogs paperwork was mixed up with another dog. -I feel as though they try to "upsell" items, but totally trust the medical service read more

Dr. Longo suggested lots of expensive vaccines and when we double checked the record we found some were not due. She did not address heart-worm at all and I forgot to bring it up. She prescribed an allergy med for our dog and after some research we learned there were less expensive alternatives. When I tried to order those meds from an online pharmacy we were told it couldn't be done, or that Dr. Longo was out until next week or that we had to pay for another visit with another doctor. I finally got that straightened out and tried to refill his meds at my pharmacy rather than Banfield and am once again getting the run around. My pharmacist just called to say Banfield said it couldn't be filled because the dog needed to be seen. Then when I call they admit there are refiills and there shouldn't be a problem. There shouldn't be a problem but there always is. read more

I have used Banfield since getting my dog 8 years ago. Since then we also added another dog and cat to the plan. I never had much savings so the monthly plans allowed us to get care for our animals without forking over a bunch of money at once. We moved to this Banfield two years ago and had amazing experiences with Dr. Starman. She worked with us patiently after many visits trying to save our kitten and even cried with us as we put him down. Banfield really screwed up when pushing their corporate agenda on her and forcing her to leave. Since then, Banfield has lost its personal touch and does nothing but try to get more money out of you. There is never a regular vet, so we always see someone different. Today I took my dogs in for their yearly dental appointment. They went last year, had no teeth pulled, and we were told that a few teeth needed to be watched. Today I got a call that my first dog needed $700 for 3 teeth pulled. About 20 minutes later I get a call saying they need to pull one more and now the cost is $1200, going up $500 for one tooth. My husband told the vet to focus only on what was necessary. We expected a call back to discuss what work they would do but it never happened. We then get a call that the second dog needs two teeth pulled. We digged deeper this time asking the vet how bad the teeth were. At this point the vet admits it's not that bad and the tooth could stay in and be monitored. We felt that we could have saved some money and pain for the first dog if we had asked the severity then but we unfortunately trusted that the vet was doing what was best for our dog. Do NOT take your dogs here. It used to be a great company with good costumer service but now they use scare tactics, don't explain what your animal really needs, and charges outrageous prices without explaining them. I feel horrible that I let this happen to my dogs. Find a personal vet and stay away from this horrible corporation that only cares about making money and not about you or your pets. We will be cancelling our plans tomorrow and looking for a new vet. read more

All I can say is horrible! Banfield is only about ripping you off! Wow!! Where should I start? I visited Banfield, because the location was close to my home. I adopted my kitten Lucy from The Denver Dumb Friends League, unfortunately she had diarrhea. The day after the adoption, I had taken Lucy to a Veterinarian, which was on the list of approved Dr.'s from The Dumb Friends League. The Veterinarian ran a fecal exam; no parasites or worms were present. After a long day, I came home to realize that Lucy still had diarrhea. The Veterinarian the she had seen was a long drive from my home, so I brought her to see a "Doctor" at Banfield. Between the technician and the "Doctor", they wanted to charge me for things that my cat did not need! After an hour-long debate of unnecessary vaccinations, that she had already received! I left with; the medications Lucy needed to treat her diarrhea. The next morning I noticed my other kitten, Tito had developed diarrhea, obviously, because of what Lucy had given to him. I called Banfied and spoke to one of the technicians. I explained that I had taken Lucy in to Banfield, for diarrhea after adopting her from The Dumb Friends League. Furthermore, my other kitten has developed direaha. I asked the technician, if there was any way, I could pick up the meds for Tito, without having to bring him in for an hour-long appointment. She said she would ask the Dr. and get back to me. Juliette left me a voicemail stating, our animals (2 cats, 2 dogs) have a relationship with Banfield and she would prescribe the same antibiotic to our kitten because Lucy, was treated and prescribed the same antibiotic. However, when I arrived I explained my situation to Jill a technician, she was very rude and abrasive. She aggressively told me that my cat would have to have an examination. I tried to explain to her that Juliette had left me a message, stating she would fill the medication; I just had to bring the kitten in for her to verify, that it was the same cat they had previously seen. Jill harshly said "WELL, NOW WE ARE REQUIRING AN EXAM" I was taken back, due to the friendly message Juliet had left me! I tried to explain to Jill that I thought this was going to be a fast thing. Jill argumentatively stated" THE DOCTOR HAS TO SEE YOU, SHE WILL GET TO YOU WHEN SHES'S READY!" Eventually a "Doctor" who claimed she was "the owner of the franchise" arrived. This person "the owner" was another piece of work! She stated that it is against the law to prescribe medication to an animal without having seen the animal that day. She also stated that no one in her clinic would authorize any meds without a full exam. "I said really; let me play you a voicemail!" The voicemail was from Juliette stating the opposite! I could tell she was not expecting a saved voicemail! She stated it is against the law to prescribe medication, if the pet has not been seen the day of prescribing medication. That is funny, I saw my personal Doctor ("a real Doctor") 8 months ago, she refilled my blood thinners and prescribed me heartburn medication, without seeing me! Moreover, your employee's message says different! We have seen other vets in the past, and prescribing repeat meds has not been this big of hassle. Does a cat have a higher standard of care than humans do, or is Banfield just trying to get additional money for services not needed? The owner/ "Doctor" then said that I had to pay for another exam. I said "Of course! Banfield constantly tries to charge for things that aren't needed!" Coincidently, she decided to bring up my previous bill. She made a big deal about a $15 coupon I used on a previous visit. She acted as if it was a made up coupon, because "Banfield has no coupons." I got the coupon from a Banfield survey I completed! In addition, she also hassled me about a first time discount a technician gave me, for the first time I brought Tito to Banfield. Your Doctor specific told me, "It not about the money"; to me it appears it is all about the money. It is all about getting the most money possible out of every customer regardless if that service is really needed. A bit of advice, you get more long term, repeat customers, with referrals, when you make it about good customer service. read more

DO NOT sign up your pet for a Wellness plan. I have been a Banfield client since 2006. When the clinic was under Dr. Starman's supervision, we received excellent care for our pets. Since corporate took over we have experienced the following: canceled appointments, inflated prices, incorrect amounts of medicine, not getting an appointment for a sick pet for a week, and most importantly, insufficient care for our pets. I tried to get out of my wellness plan and Banfield said it would cost me hundreds of dollars. Meanwhile, I called the customer care phone number and have been on hold for 15 minutes. DO NOT get trapped in a wellness plan! read more

Still Negative 5 stars. Two months time spent with 4-5 different phone calls to this company and only when I stopped complaining to them and started making other consumers know of their issues do they want to talk and resolve their mistakes. I honestly feel that if these mistakes never would have happened, my dog might be alive today. So much for customer service and care for your family members. Going to this place is not worth risking your pet's life. read more

DO NOT use this company or this location. This Banfield is the worst vet there is. They mis-diagnosed my dog and said he had behavorial problems when another vet did the blood test I asked for and told me he had Cushings Disease. 6 months later because Banfield missed this diagnosis we had to put him to sleep. Medication could have prolonged his life and quality of life. To add insult to injury, they had the wrong dogs name on the paper collar they put on when you drop your animal off. I questioned them and they just blew it off. Horrible Horrible Horrible! PLEASE DO NOT TAKE YOUR PET TO THIS VET! read more

My husband and I recently got our amazing little puppy about two months ago. I wanted to take my puppy to a place where he would get lots of love and care and somewhere we could potentially go to permanently. We live super close so it was convenient as well. Our pup needed to get trimmed because he was having trouble seeing. Anyways, we called to schedule him an appointment the phone call was quick and the person over the phone was nice. We arrived to our appointment, the groomers seemed nice in person as well. After an hour and a half (ish) went by we picked up our boy and I was a bit upset about the service. Spots of fur were too uneven and didn't match up to the rest of his fur I had asked for it to be fixed but the lady at the counter gave me an attitude about How they close at 9.. My appointment was at 6 and He was done around 8ish. There were no other pups for the night and I know this because when I finished my shopping which took all of 10 minutes at most they were already locking up shop and on top of that my pup smelt horrible. He smelt like the guy who handed him back to me who smelt of BAD B.O. I had to bring my pup home and bathe him. These may not seem like big problems but from a women who only wanted the best for her puppy who was already scared from the beginning they are definitely deal breakers. It definitely was not worth what I paid for and I will not be brining him back. read more

I didn't like the fact that I heard the dr yelling at the staff right before entering the room. Dr starman was also very fast, not in a efficient way, but in a way that she did not seem to care about my pet at all. I have been in multiple times, but after the last, I can clearly see that she just cares about getting on to the next patient, I'm sure just so she can make more money. Was not impressed. read more

Wouldn't accept the coupon we bought at Petsmart for new puppy visit. Took 1 hr to prove that it is legitimate. We had 2 puppies and BOUGHT 2 coupon books (EACH boasting of free 1st puppy visit at any banfield). We explained this before checking in. They still checked us in ignoring what we said and told us we could explain it to the tech in the room. Then the same person that just helped us (apparently now the tech) said we can't use them because from same household (coupon never had anything about only one coupon per customer/household/or # of puppies). They tried to even blame Petsmart. finally they took both coupons but not without a headache. and then we got looks as we finished our regular shopping. LOVE Petsmart but have not heard the best of banfield from others. Sadly, we'd agree. Not trying to make this harsh, just sharing our experience. We'll only use banfield for emergencies, not routine needs. read more

Dr. Starman is no longer with Banfield. She was our vet at this location for 10+ years, euthanizing a dog of ours 11 years ago and crying with us as she did it, and then caring for the new pups we adopted just a short time later. We loved Dr. Starman. But she's been bought out and it's all corporate now. One of our 10 year old dogs was just subjected to unnecessary bladder stone surgery because one of their vets from Glendale misinterpreted the ultrasound and said there were bladder stones, then another vet at this hospital in Aurora took an xray prior to surgery, found no stones and did not inform me that the surgery would now be "exploratory". THEN the vet did not call to ask me if i wanted to do a biopsy even though a biopsy was indicated from both the ultrasound report and the surgical findings. So my dog has to undergo yet another procedure. Doesn't it make sense that she should have at least called me and asked if I wanted to do a biopsy? And if I couldn't be reached, then take the tissue and wait for my permission for the analysis. She was already inside my pet's bladder, for goodness sake! read more

I will never use this location again. I am having our records transferred to another location that was recommended. I heard this location was terrible and I should've listened. Our dog went in for his annual teeth cleaning and they were also supposed to do some X-rays for another issue as well as remove a couple tumors. Not only did they forget to remove the tumors, but when we asked about his disease causing him not to walk they acted like they had no idea what we were talking about. When we were leaving we noticed his whole backside had poop all over it. Are you joking me? Then when we got home we looked at him and saw both of his elbows, ankles and the side of his feet were all torn up. When I called to ask about this they said maybe because he was in a cage with his sister it was tight. I said we don;t even have another dog so either you had him in with another animal that he shouldn't have been in with or you had him in a kennel that was way too small for him and he rubbed himself raw. I have blood all over my house from his wounds. I have never picked my dog up from the vet in worse condition than I dropped him off. Do not use them--they are incompetent!! read more

I've been taking my dogs to this location for several years as they are conveniently located for me. When I decided not to spay one of my dogs, I told them my decision and expected my decision to be respected. Later, the Starman's brought out an offensive photo album to show graphic examples of things that could happen by not spaying. I wasn't happy about my decision not being respected. Whenever I would decide not to proceed with their "upselling" (glad someone else mentioned this in their reviews as well), I was greeted with contemptous attitudes and practically a "shame on you" facial expression. Regardless, since I have the wellness plan for my dogs, I continued to go to them. Now today, during the prep for a dental cleaning, they determined my dog had labs that suggested perhaps she shouldn't be put under anesthesia. Fair enough, let's just not do the teeth cleaning. Then they wanted to charge me for part of the test that is included with the wellnesss plan in the dental cleaning, but since I am not having the cleaning done (at their recommendation), the test isn't covered. The vet tech (practice manager?) Jessica was extremely rude and did not seem to grasp that , since a cleaning is covered under the wellness plan, the test should be covered. I get that they probably don't get paid by the wellness plan for the test unless they do the cleaning, but honestly that is a problem between them and the Wellness Plan. They wanted to go ahead and bill for the cleaning so they could be paid for this test, but they didnt deserve to be paid for an entire cleaning ($400-ish) when they didn't do the procedure. Jessica finally agreed to just waive the test fee, but wouldn't let it go and kept badgering me with "fine, I just dont understand what your problem is" and always had to get in the last word. Her final comments were condescending and snide as she disappeared behind the door. Grow up Jessica. As a (former) customer, I would think you would have shown a more professional attitude. Good bye from a 10-year client. read more