I got talked into buying Banfield's care plan for my puppy and I am regretting it. I will use it for the year and then go to the main vet I use, Dr. Regalado. Banfield seems to be having issues with their computer system and there is always a long wait. I took a fecal sample in yesterday which one would expect could be analyzed in-house and for some reason they sent it out to a lab and told me it could take days for the results. I do not understand this as previously they had done the analysis at Banfield. As for the care plan, it covers the bare minimum and they will nickel and dime you for everything else. I do NOT recommend it. read more

I have been to multiple banfields and my dogs have always come out fine and have had no issue at the appointment or returning for future ones. However at this location, one of my dogs is scared to even step foot into the parking lot, I have to pick her up to bring her inside and my other dog at one of his visits had apparently gotten a little aggressive with one of the workers, mind you he has NEVER been aggressive with a human, he loves all people but whatever had happened at one of the past visits had obviously traumatized them. Also, if the vets try to talk you into getting medication for your dog, look into Chewy pharmacy, they will have the same medicine for wayyyy cheaper than what they tell you at the store. read more

NEGATIVE STARTS!!! THE STAFF THE STAFF THE SATFF I hope the corporate office reads these. The staff at this facility has absolutely no knowledge of how to care for animals, someone's pet, aka family member! The staff are unprofessional and have zero knowledge how to run a front office, the have no knowledge on their services pricing ect. If you are looking for a vet to CARE for yours DO NOT BRING THEM HERE. read more

I will say they try to meet the animals need. But not so much the customer. They are all in to selling these wellness plans. And they tell you what you get for the plan. Case in point my two cats need neutering. We went to get the vaccines and were sold onto the wellness plans. But I said wait and let me go out front to consider when I can get an appt. for the neutering before deciding on the wellness plan. The whole reason for going there was to try to get my cats fixed on the weekend. So I won't have to miss work for this. Meanwhile we decided to try the wellness plan so we agreed. So they started doing all these things to our cats. We go to check out and discover they don't do neuters on the weekend. Our whole purpose for choosing Banfield. So we decided not to get the plan. Now all these services became due. Stuff we would have never done if we were not getting a service plan. And then when I mentioned using the coupon for the first time visit I was up-charged even more. DON'T GO HERE !!!!!!!! They are out for money and they have poor customer service. They are concerned with their needs first, Then the pet. And the customer comes in last place. And we were worried our cats were going to die afterwards. read more

I took my senior dog here because I had some concerns and questions about his health. I gave him some calming medicine before we got there and he was pretty wobbly and confused. We get put in a room and someone comes in without even introducing herself, so I had no idea if she was the vet or a nurse. I told her I gave him this medicine and she said she was making a note of it. She started asking me a bunch of questions as to why I wanted him seen, and I told her. I felt like I had to keep repeating myself. She showed no emotion at all and I was very uncomfortable the whole time because she seemed like she didn't know what she was doing. At one point, I thought she might be a student. I still don't even know her name. I told her I wanted them to do as much as they could in the room, while I was with my dog, since he gets very scared and anxious. She proceeds to loop a leash around his neck, opens the door to go to the back to get a BP reading, and tries to drag him in there. I said "He's on medication, so can you do as much as you can here first?" and as I was asking that, I heard someone in the back say "don't stress that dog out!" So, this girl, who I realized is a nurse, comes back and says she has a portable machine. I had to remind her multiple times he had this medicine. She said she was going to get someone to help her with a blood draw, so she brings back another person, who doesn't introduce herself, and they proceed to put a cage muzzle around my dog's snout. He resisted for a little bit but then eventually gave in and stayed still. This other person was very good with my dog, she was gentle and was able to get a good stick in his jugular in order to draw the blood needed for his tests. After that, in comes person number three with a vial and a syringe and starts drawing some Lyme disease vaccination telling me she knows my dog's never had it before but this is included in his plan. I started asking questions and I told her since my dog is almost 11 years old and doesn't go anywhere except for walks with me, I don't think it's necessary, especially since he's never had it before. This person who didn't introduce herself either, tells me it's a lifestyle vaccination and if I wanted it he'd get it now and then has to come back in 3 weeks for a booster. I realized she was the veterinarian after she got down on her knees and started examining my dog. I told her my concerns and she evaluated them. After the exam, she was in and out of the room multiple times but I still had so many questions. Not once, did she ask me if I had any questions, except for when I guess she got annoyed and said "is there anything else you need because I have other things to do?" They tried to push a dental cleaning on my dog and I said he's gone this long without one, I really don't want to do anything that's unnecessary, so they recommended finger brushing his teeth with toothpaste. Then I asked about pain control for his hips, and she came and slammed a bag of joint chews down on the table and said that's what she recommends. I later realized this was Dr Coon, the vet he was supposed to see, at least I think it was because she never introduced herself. I paid $187 and left with 6 months worth of flea and tick prevention and a senior plan. They want me to bring my dog back for a drop off to do a sedated x-ray but I'm really not interested in that after seeing how they treat pets when the owner is right there in the room. I'm really not sure if I still want to keep this plan. If I do keep it, I will go to a different location. I'm willing to cancel my contract and pay for the services I received today just to take him to a vet that will actually spend some time with us and not act annoyed because they have to do their job. I should have listened to my intuition and canceled my appointment. One star is for the person who told the other girl not to stress my dog out and for the one who was very gentle. Oh, when we got in the room, it also had poop on the floor from another animal. read more

Terrible!!! I have had it with the staff at this location. Confirmed the heartworm test and comprehensive exam appointment three times. Got there on time moved pickup for 130 to 2pm. We got there to pick up at 215 and they said they called to move the pickup to 4pm! 5 hours for a comprehensive exam and no one called me. The lady at the desk was incredibly rude and tried to renew my plan when after 3 hours they haven't done anything. I have other plans for the day. that's why appointments are scheduled. I am not renewing and letting the plans for my other two dogs expire. I could never get in there for when my dogs are sick. Terrible front desk staff at the White Oak Location. Someone audit them! I'm out Banfield. Yesterday was the last straw. read more

The Customer service at Banfield White Oak isn't very good. Had a test for my cat that should have been covered under her wellness plan. They never performed the test. Tried to charge me double the quote once her plan expired. Manager assigned the blame to everything but their service. Will not be returning! read more

Just wasted a trip/visit on an appointment that was said not to have been made. I displayed proof of a call THEY made yesterday to confirm this appointment. I even displayed an email confirmation of the appointment. The staff explained it was "funny online stuff"? They acted like it was my fault for booking online and not in person? That's just weak, poor customer service. My dog was treated at an emergency vet clinic for pneumonia 2 weeks ago and it was recommended that she go in for an evaluation @ 2 weeks. Now I have to wait until next week?!?! I am reevaluating my Wellness Plan and looking into alternatives after this last visit. read more

I am LIVID! I brought my dog in for an ear infection. We just moved from Wilmington so she was going to VCA before. I loved it there but I didn't feel like making the 2hr drive. I originally scheduled for last week and I would be in the room with my dog but they told me my dog is too heavy for whatever Dr and they needed to reschedule for me to drop off. Not only did they try to charge me $600 for an EAR INFECTION. I called my mom. They brought it down to $160 HIGE DIFFERENCE. I got a call to pick her up because she was growling and they were scared. They said she didn't get treated at all. I rushed there from work for them to still try to charge me. I told them no. They said because they already charged an invoice and I can dispute with my bank. ABSOLUTELY NOT! I told them to bring me my dog. This tall man comes from the back and has me follow him. MY DOG WAS IN A JANITORS CLOSET IN A CAGE. & there was a German Shepard in there as well. The man that brought me back there wouldn't open the cage. I told him I didn't know how to open the kind of cage they had her in. It wasn't the kind we use at home. He was showing me and she poked her head out and he slammed it back on her face/nose. I asked him why he wouldn't let her out and he said because he didn't want her to run. Umm? WE ARE IN A JANITORS CLOSET!!! He left the room and I got my dog. And she walked gracefully out of there. While all the dogs are in cages and it looks like the pound. I am PISSED. Horrible treatment. I feel so bad for my dog. She already isn't feeling well. I would've been scared too if strange people stored me in a cage in a janitors closet too. Mind you it was REALLY A JANITORS CLOSET! There were mops and brooms and cleaning supplies. Oh and someone else's pet. This is insane. I truly can't believe what just happened. Do not bring your pet here. read more

i love this place. The staff is awesome and they love what they do. Wish I could give more than 5 stars because the staff really love what they do and our animals just as much as we do. We love you guys read more

I recently adopted a healthy 3 month old kitten that was due for a booster FVRCP vaccine (per the adoption agency's medical history report), so I scheduled a full exam along with the vaccine. I was informed of the drop off system and given a brochure on the wellness plans. From prior reviews I knew that I wanted to hold off on participating in any wellness plan. This was actually a great decision, since after my first visit with Banfield Pet Hospital I won't be returning. Upon arrival I noticed that the front desk was short staffed, as I waited 20 something minutes before I could check my kitten in. Apparently, a staff meeting was scheduled at the time of my check in, which wasn't convenient but understandable. As a first time customer, I provided all of my contact info and advised that I had brought food for my kitten, since I was dropping off my pet. I was then told I could probably hang around as the exam and vaccine would only take 30 minutes. I was then advised several times to sign up for the wellness plan, as the initial cost for the plan would be less than today's visit. Again, I already knew the wellness plan wasn't for me, yet I was asked and encouraged to sign up several times. So I asked about how often my pet would need routine doctor visits and what would be the expected annual costs without the wellness plan. The front desk clerk had no clue nor could even speak on the routine kitten check up schedule (not even a printout), then advised that another test (fecal exam) would be required before any vaccines could be administered. Meaning that the main reason for the visit might not be addressed. I asked for confirmation of what exactly would be done today and was asked to wait for an update from the vet. 5 minutes later, someone else comes out from the back area, and tells me that the exam and fecal test would definitely be performed and completed within an hour or so, as the pet is having diarrhea issues. The adoption agency mentioned in the medical history report that the diarrhea issue was resolved, prior to the adoption date. I was so confused as to what was going on, so I got back in the long line and awaited for the 1 front desk person to speak to me. Already long story short, I was frustrated, annoyed, and planned on not returning. I quickly scheduled another appointment with another vet with a much higher Yelp rating, while I waited in my car on my pet. When the vet finally completed the exam she mentioned no sign of diarrhea but noticed some slight medical concern (bacteria related) and walked me back to the cat food section for wellness and recommended that I buy a particular brand of food to resolve the slight medical concern (my kitten was too young for meds). I asked when I could pickup my pet and she said my pet would be ready after I finished checking out. After checking out I went to the front desk to pay for the medical services and obtain the medical printout for today's appointment. No mention of the slight medical concern, as the medical results say "Congratulations! Your pet is healthy." I returned the recommended cat food and will seek another pet supply retailer, groomer, and vet for my pet's needs. This place is a joke, a waste of time, and a waste of money. Believe all the bad reviews regarding poor and rude customer service and questionable invoicing practices. Banfield Cares? Eventually, once revenue at this location significantly declines, that's when you'll take action. No need to email anyone, just read the reviews, like I should have. read more

Scheduled an appointment for my dog online for Dr. Ashley at 1 PM on 5/30/19, wonderful, I'll drive 40 mins and have my dog's problematic eye assessed. Only snag in this process is - upon arrival at 1 PM promptly, I was told that the vet is not there today thus making my aforementioned appointment null and void. No contact was made with me to indicate that fact. I was then told I could reschedule to Saturday at 4 PM (2 days later). Hopefully in 2 days' time my pup's eye will miraculously be healed, and in that time Banfield can revamp their lackluster website to display accurate information thus resulting in a proper customer service experience. I used Banfield's pet plan in Austin, TX with hardly any snags, I moved back to NC to discover inept business practices. Stay away, just go elsewhere. Or the Banfield way - wait 2 days and y'know, just hope for the best apparently? read more

I called to set up an appointment with the only vet we feel comfortable with at this location. Unfortunately,I was told Dr. Perry isn't there anymore. We've been bringing our Pets to this Banfield for ten years mainly because of the care and compassion she has given to TIFF, SKIPPER,and CHLOE. Like several people who have commented about the front desk staff, I also find it uncomfortable sometimes. Some of the staff have a very lax attitude and could easily spend their free time cleaning around the front desk area. I don't like to put my dog or cat on the scale where other peoples pets have recently urinated. It needs to be cleaned after every weigh-in. I will make every effort to locate Dr. Perry wherever she is practicing. I'm sure all her patients, animal or human, will miss her at Banfield. She is a treasure. read more

Vet, Dr. P was the most unsympathetic woman I have ever met. She didn't care about my dog at all. She didn't care about our concerns. All she cared about was billing us and making sure we paid top dollar. She didn't explain what was being done to my dog. I brought her in because she had a lot of blood in her stool and at one point pooped a gooey bloody slime. She acted like it was no rush and no concern. She "did an exam" but not in front of us. She didn't touch my dog at all while we were there able to watch. She didn't check her nose, her teeth, feel her stomach, nothing. She automatically gave us a run down of costs which was going to be $717, we couldn't afford it so she got us to apply for a credit card (seriously?) to pay for it. I asked her to just do the X-ray ($300 with all of what was required to get it done) and she said no she has to do all of it or she can't do any of it. Including things my dog just got tested for the week before or didn't really seem necessary. She refused to let us do the wellness plan because my dog came in as "sick" though she marked on her paper that she was healthy and nothing seemed abnormal. So I got approved and she then asked me how much I got approved for, I told her $4,000 and then she upped the charge to $970! I didn't understand why so every time I asked she said "oh because she needs it" but why? Why does she need to have something checked that I had checked at her usual vet one weeks prior? She refused to talk about it other than guilting me into it because my dog is my service dog so I needed to make sure she was okay. So she took her back into the "hospital" where she ran "tests" and did x rays and have her some IV that I still don't know what had in it. She doesn't call to update us, she just says to go back at 4:30. She convinced us that it was mandatory to have a nurse with her ($220) or she'd be in a cage by herself the whole time. So of course I pay for it, not understanding why if my dog is being brought in for internal bleeding that she'd be stuck in a kennel? So we go back and she tells me "she's lucky that she didn't lick her catheder because we usually have to use e collars but we didn't have to with her since she didn't lick" EXCUSE ME?!?!? I BRING MY DOG IN BECAUSE IM WORRIED SHE HAS INTERNAL BLEEDING AND YOU CONTEMPLATED USING A SHOCK COLLAR ON HER WHILE AHE HAD A NEEDLE IN HER ARM?!? Ontop of that if you were going to use an E collar WHY DID I PAY $220 FOR A NURSE TO BE WITH HER THE WHOLE TIME?!? I was livid at this point. She tells me everything looked fine but there was a small obstruction in her lower intestine but it wasn't too worry some. So she instructs us to go back the next day to get more x rays and do essentially everything all over again except the blood work and that "it won't cost as much but it'll still be like $700 we just don't have to do blood work but she absolutely needs this so she must come back tomorrow" so I'm thinking, no. Why? If it's so dangerous and she needs to come back why doesn't she just stay to get whatever is wrong fixed? Oh that's because NOTHING is wrong according to the vet but just to be sure I have to pay $1700 just in case something decides to pop up over night. Are you kidding me? There was never any care or update for sympathy. It was, here's your bill, oh and you absolutely have no choice in coming back tomorrow and you'll have to pay this again. So reluctantly I paid $1000 and booked an appointment for the following day because she refused to let me have my dog without making an appointment. We obviously skipped the appointment and had to drive back out there (40 mins) because she didn't make the Cd with her xrays on them for us to take home. She also didn't follow up call or call to see if we were able to go to the appointment. She didn't care she just wanted to be paid. I looked over the paper work and she put on everything that my dog was healthy and had nothing abnormal. So why the hell did I just pay $1000 for saline and why was she trying to get me to pay another $700 to do the same things over again? I want a refund and I will be filing a complaint with their corporate. UPDATE: their corporate flat called me a liar and said I didn't want to pay my bill so the dispute was closed because it was an issue between "client and provider" and the provider called me a liar so it must be true. I legitimately will never use petsmart or Banfield again. Their service is disgusting. read more

My parents have used the location to care for their beloved dog Domino, and I have heard nothing but great things about the team at this location, and Drs. Templeton & Burns. The team was especially caring and nurturing today after my mom had to take Domino there for an emergency appointment, which ended with Domino dying from heart problems. The team was patient allowing my mom time to say goodbye in her own way, and nurse Zach had taken time to explain her options for Domino's remains. I would recommend this location to others and although I am not a pet owner, will keep Banfield in mind as this experience has set the bar for all Banfield locations. read more

We have our puppy signed up on Banfield wellness plan, and while it does save us some on office visits and vaccinations, they charge an outrageous amount for and meds your dog may need. After my member discount I paid 60 dollars for an antibiotic! And they are always trying to force me into paying for things that are not needed or wanted. Most of the staff is great and treats my dog wonderfully. But I've had a couple bad experiences that have stuck with me. Once when a nurse came in my dog hit her head on the leg of the table in her excitement to go see her(she was only 5 months) and the nurse laughed and said "well shes not the brightest crayon in the box is she?" We spend a lot of time training our very intelligent dog and this lady told me my dog was stupid right to my face, I was not happy to say the least. Then I love most of the vets there they always tell me how sweet and loving my pup is but I got this one who I swear acts like she hates animals. She acted super annoyed with my dog. She was bothered by the fact that she jumps, shes a 5 month old boxer and any good vet we've seen said they expect nothing less of her. I have to take my pup soon to get spayed. While they were telling me about what's going to happen that day they let me know that the sedative that they use to keep the animals calm during that stressful time may not be safe for my boxer, in boxers it may cause an unsafe drop in blood pressure that could kill them. Then they tell me that they only cover the one sedative and if I don't want to take the risk I would have to pay another 35 dollars for a safe sedative. As a veterinarian I think they should have the animals well being in mind, they should cover the safe sedative because they want to make sure that they have my dogs best interest in mind. I will of course be paying the extra 35 dollars, I love my dog and would not risk her life, but I'm disappointed that Banfield doesn't care. read more

Absolutely ridiculous facility. I called Friday of last week to have an allergy medication refilled for my pup and was told they would call when it was filled. I had to call back on Tuesday, because I still had not received a return call. I was told that it was filled and that I could come in at any time to pick it up. I drove 30 minutes, one way, today and was told that there was no approved refills and that they would have to submit for refill... After waiting for 20 minutes was told this was already completed, but they can find no record of it. Thanks for wasting an hour and a half of my time. read more

If I could give a half a star I would. I would never trust my dogs here again. My dog was a baby when we came here to get his first shots. It was the techs first day, she had NO idea what she was doing. She was using my dog as her guinea pig. She did the anal gland thing where they test for worms on him, and didn't know what the hell she was doing, it took her three separate times! My dog was upset and freaking out because she wasn't comforting, was barley holding him & no dog should have to have that three times back to back because the person I'm PAYING doesn't know what they're doing. They're extremely unprofessional, someone who has never been to school for being a vet technician , like myself, would do a better job. Needless to say, after three short months I decided I would rather go anywhere but there. read more

I demand to know where Dr P(2) and Dr Perry went. These two doctors offered my pet the most compassionate and loving treatment ever. The last experience I had with another Dr there - ended up with me having to go back - see Dr P(2) and my dog had to be on antibiotics for a month because the original vet (unfamiliar) would not listen to me. If anyone knows where Dr Perry or Dr P(2) are - I don't trust anyone else period. I'm extremely worried about my appt today with another unfamiliar Dr. There is one front desk girl there that I adore and I suspect she will probably be gone soon too. That team that was there 2003-2019 Perry, Padmathivi, Amanda and Teresa were the best. I'm going to be hoping I have a good appt today but I'm quite apprehensive read more

I've found this place to give me top shelf service and care to my animals And they have been mindful price even though unlike the other reviewers that whine about money, to me my animals are my family and price for their health means Nothing. Can't afford an animal? Don't get one, simple math. And the reviewer that whined about costs for getting her cat "declawed" you're a barbarian. To You and to all cat owners I'd like to inform you that "declaw" is not a manicure, they chop the tips of their toes off! That's most likely the reason Banifield didn't want to do it. read more

The actual Vet was so nice and remembers my puppies everytime.......BUT 1. The front desk girls are rude and do not acknowledge that you are standing there 2. The puppy plan is a load of crap and too expensive TIP: Go to a regular Vet and pay as you go for your immunizations...you will save!! read more

I am so sick and tired of going to this Banfield, because every time, whether its morning, afternoon or early evening, its always a long wait (about 45 mins to 1 hr) to see a vet. They are either short staffed or try to book too many appointments. When I do get there its always confusion at the front desk. They have already 4 times not had our appointment scheduled. This is the worst and most disorganized vet hospital that I have ever encountered. I will be cancelling my insurance here and will be going somewhere else. read more

Although the Vets are great the clerical staff & office manager have much to be desired!! They are over priced on meds and are very uncooperative when it come to getting an prescription called in or a written one picked up! I always use 1800petmeds they are 50-60% cheaper for the same meds. You can even go to Traget for Rx's. At each visit they push the Wellness program but if you read it it doesn't save you any monies over the long haul. The staff is rude and they complain when you want to have blood drawn in the room where you can see what they are doing to your pet It is hard to get the same vet more then once or twice and don't try an book a followup apt that is more then 3 weeks away they cannot handle it and you never get the time you want when you do get to book the followup. Find another vet Banifield is not a place to trust your pets health with!!!!!!! read more

Every time I schedule an appointment everyone is happy to see my cat and we get great service even when the hospital is busy. Thanks!

I'm active duty military and just reciently moved into the area. I walked in and walked out. Not only was the initial waiting room area dirty the front desk staff was horrible. If I could rate this place with a negative I would. I wouldn't ever bring my dog here. read more

I go to NC State for serious problems and Banfield for the rest. The staff is always friendly and helpful and my doctor of choice is incredible. Sometimes I have to wait, but I have a problem with patience. If there is a procedure involved, they will review my Banfield plan to try and save me the most money. Overall, I think they are great. read more

First, I called to ask how much it would cost to get my cat declawed for all the carpet being torn up curtains being torn up so they put me on hold for 10 minutes. Then the lady picked up the phone and said that we need to do a consultation first and I advised her that I know what I want for my kids and what's best for my kids and for me and that I want my cat declawed and need to know how much it cost and she puts me on hold again. I wait a few more minutes and she picks up the phone and says that the doctor would like to take my name and my number and it would like to talk to me about the situation and I advised her again I know what I want and I need to know how much it cause it if you would do it and she advised me that they only way they will declaw my cat if it's an emergency. I found his veterinarian online just to compare prices but I don't know how they're going to stay in business as rude as they are businesses and telling me what I need to do for my cat. read more

Though I was warned of the incompetence if Doctors at Banfield, I was hoping for a different result. My husband and I adopted a 1 1/2 year old pointer in April of 2011. We felt as though we were helping our puppy by providing her with the Banfield wellness plan. We were naive in the fact that Banfield increases their prices to later discount services for the sake of providing a discount to us wellness plan patience. After bringing our Sick puppy in for an exam (not eating, vomiting, large golf ball size lump on her rib cage, diarrhea, lathargic) we were instructed to get an Xray and some other expensive procedures. Diagnosis: Gas & Stool in rectum. The difference in standard amount and our Ins amount @ 10%. We brought our puppy home and noticed her getting worse. Trying everything, we changed Vets and took her to a qualified Vet. After taking more Xrays and a blood screening test, found that she had Cancer (rare form for a 2 year old) and due to the constant break down in her blood cells, she had a hernia (present but misdiagnosis at Banfield exam) with her internal organs collapsed through the diaphragm causing extreme pain and discomfort. She later passed away due to something we could have possibly helped her with if we had knowledge. I then called corporate to ask to discontinue my wellness plan due to the death of my dog. Corporate informed me that due to services rendered compared to how much I have paid (an amount of $119.00) I have to continue paying my ins. until the two amounts balance out. I have paid for every service at the time of the service since April. She is stating that since the amount of money the "Insurance" saved me is more than the amount I have paid for insurance is different, I still have to Pay for the Insurance until I have paid the amount I was saved. So basically, the wellness plan is like a Credit Card, you are just putting the money off to pay later. It does not save you any amount. Also, for the naive pet owner like myself. The total amount for all the work performed at the more competent Vet was less than the discounted amount at Banfield. Wish I would have known this before, I might still have my Puppy! read more