Worst experience ever, if I could give no stars I would. Our pet has been a patient for 8 years and was returning today for his annual checkup. Our 21 year old daughter took him. The hospital refused to enroll him in their annual health plan because she was not his registered owner. I spoke with them over the telephone and offered to sign the contract remotely (electronically or via fax) but they refused. Our dog is in need of his vaccines and his check-up and they disregarded his well-being completely, instead focusing on a "contract" that must be signed in person. Given the current health crisis, one would assume they would be more accommodating. At the end of the day, they are business looking for your money, with little regard for the needs of our animal or family. We will not be returning. read more

Do yourself a favor & avoid this place. If you want your pet killed take them here. Bad doctors & the most unprofessional office manager. Find yourself a local vet & don't fall for their insurance plan read more

Absolutely wonderful. My puppy was so sick and after coming here and working with some of the sweetest people I've ever had to deal with, she's all better now. I'm so grateful for Banfield and the people that work there. read more

The worst non caring people I've ever seen. I would definitely not recommend them. I was on hold with my sick dog for 33 minutes before they came on, then there was nothing they could do for me until next week. They advised me to take him to the hospital$$$$$ and I have the wellness plan and the most expensive one at that! I called 2 Banfield hospitals to look at my dog, with no luck. My dog is 14 years old and has been in the Banfield wellness plan since they began. They suck!!! read more

Very odd and unfortunate to see all of these bad reviews.. Ive been going to this location for at least 2-3 years and I've never had any bad experience here. Staff is always friendly and my Snickers has never had any issues once we leave. I've had a Banfield wellness plan since he was a puppy... He'll be 8 this year. We use to live in NY and I've gone to several of the locations there and have never had a problem! read more

Just thought the facility needed a good review after what I've seen. Lately we have only been seeing Dr. Endy and we absolutely LOVE HER! She takes her time with us and tries to ease my high anxiety dog, she explains everything in detail and overall has such a great attitude. I highly recommend her and the facility. Banfield has had many changes but it's for the better. The staff is also very sweet! Katarina is always pleasant up front. I wish I knew the assistant we had yesterday that helped Dr. Endy because she is always great as well. read more

I will try to remember everything they did wrong but it's tough when the list is long. - My puppy was recently purchased so I tried to be a good owner and take him to the vet right away to be evaluated and make sure he was ok. I gave his vaccination records with the dog. Apparently they disregarded my paperwork and gave him the same shots again and didn't really tell me anything of use in regards to his overall health. He continued to be sick and I took him to another veterinarian who also worked for banfield who also didn't tell me anything conclusive. One thing I hate is you pay so much money and they give you a print out which says basically nothing.....so many pages of NOTHING. I literally asked, where does it say on the paper he is healthy and doesn't need further medical care? Because if he turns out to be sick or dies I want it documented you evaluated him and failed to identify he was sick or dying. I paid for this service so unless i am getting a refund I hope this review helps reduce your business. read more

Zero Stars- why is this place still open? Negligence!! Caused severe allergic reaction to my dog even though it clearly stated on the records that she is allergic! Just want to sell work! Is this a cheap mechanic shop? I normally take my small dog to another location witch is pretty decent and sadly had to take her to this one to get her shots, all shots whee given together plus a new one that's she has never had before in her 7 years of life (I had her since 2.5 months old) they clearly have all her records as I made sure I ask them to note there that she is very sensitive to medication, also the vet was advise at the time of visit, they still went ahead and administrated all these vaccines at once. Half hour out of there my baby was so drowsy and in the loop she even pop on her self. Once we got home I have her a benadryl once I saw her getting worse. I advise this place of what was going on by phone and they just said the practice manager could return my call next day as the person was gone for the day and if I felt she was having a severe reaction I should take her to the emergency room. I was behind upset but I was more scare than anything so I just let them go as my dog came first.. Her eyes where popping out and very dark - swollen and panting very heavily Could you imagine how helpless and scare I was feeling? Call the emergency hospital and was advise to take her in as she was having a severe allergy reaction Lucky I had given her the correct dosage of Benadryl rapidly as I already knew how sensitive she is and had it handy. This was noted in their records several times too. This is behind unacceptable! I don't wish this feeling on any fur baby parents I wasn't too happy about previous visits where I take her for one thing and they constantly try to sell me other services even before they address what I took her in for.. Please save your self and your pet the aggravation you could not pay me enough to go back for anything to this place! You Should be ashamed of your self! read more

I had experience with Banfield in Dallas, Las Vegas, Yonkers, NYC. But this Banfield generally has long waiting time and poor customer service. I think its because of lots of customers, less staffs. Average 40mins to get into the exam room, and seen by pet nurse. Another average 30mins to be seen by VMD.. One point when it was busy( one of the weekday) I waited 1 hour 10 mins to get to the exam room. This visit my dog needed just simple bordatella vaccine, it took me total 2 hours. Actual procedure takes only 10mins but others are all waiting time. Staffs are generally friendly but there are few who are rude. I can ignore that. They are good to take care of regular preventable treatments, minor illness. But I don't have any reliability about this place more than that.. Pet nurse doesn't have any knowledge about the medications or doses. Just be careful when you go there, make sure you know what medication you are getting and what dose is right for your dog. Once veterinarian check my dog in the exam room, I wont be able to see my veterinarian anymore. Not even phone call is allowed to talk to them. Honestly once my Wellness Pet plan is done, I'm moving to different Vet. read more

If you have a very very healthy dog, just need annual blood check and vaccinations, then their wellness package works well, but if your dog possibly need extra attentions, it's impossible to make last minute appointment. My dog was not acting right, needed a check up, but they were no available time for 2 weeks. And I noticed one of vaccination was expiring so requested an appointment, no one call me back. So I went other vet. The vaccine was part of package I paid....very disappointed. read more

Banfield has been the go-to place for all my pets' needs for 8 years now. My parents, grandparents, and I all take our cats and dogs in for regular visits. The wellness plans give us the flexibility to come in any time we need to because of the free office visits they offer. Recently I upgraded my older dog to the Special Care plan which allowed her to have radiographs when she started limping. Because I wasn't required to pay hundreds of dollars up front, I was able to afford better care to my dog. Banfield is an incredible hospital, and what makes this hospital special is its caring staff. The technicians and Dr. Goldstein are so calm and loving with my pets. I no longer have to drag my pets in the front door, because they love coming to the vet. Dr. Goldstein was so experienced and had so many options available for Alli when she came in limping. I knew right away that my baby girl was going to be okay. I highly recommend Banfield for all of your pets needs, whether it be just a vaccination visit or when your pet is sick, they are sure to take excellent care of your kids! read more

This place is really a (kinda) hit, but mostly a miss. I got a 5-month old puppy and as a first-time pet owner, I was at a loss as to which veterinarian clinic to choose, since there are so many in the area. So, I finally decided on Banfield, because I thought if it was associated with Petsmart, then it must be great, right? Wrong. I have read the other reviews and have to agree that most staff members care more about money than they do about caring for your pet. The red-haired lady (Dr. Frezzo) is actually the first vet that I had an experience with there. But, before I saw her, I met with a vet nurse who did not educate me on any of the vaccines he was administering to my puppy. He just did them without even asking me. Looking back on it now, that was very hurtful. As a first-time pet owner, you should be able to trust the professionals that you go to and also rely on them to educate you on anything that is being done. It is the complete opposite at Banfield in Paramus. They don't care about educating new pet owners or experienced ones, for that matter. Now, Dr. Frezzo actually spent a good deal of time at that first visit answering my questions, but I could tell that she was also itching to get out of there and see the next client. At that first visit, I bought their Puppy Wellness Plan, which I thought was a good deal, because I knew the first year in a puppy's life would include many vet visits for shots and other unexpected occurrences. The Wellness Plan includes all office visit fees (around $50), all of the major vaccines needed, and most importantly, spaying or neutering of your pet. Dr. Frezzo spayed my puppy and I couldn't have been happier with the result. I scheduled a follow-up visit and met a new vet, Dr. Berlinrut. She has such a warm personality that I instantly liked her. I scheduled all of my future visits with her. But, sometimes, when I would be in the waiting room, I would see Dr. Frezzo and she would not even smile or ask how me and my puppy were doing. It was like I was no longer "her customer" and neither I nor my puppy was her concern anymore. Dr. B. is a good vet who really cared about my puppy, and I enjoyed my visits with her. But, one day, she was not there and I had to see another vet, Dr. Yerovi. He told me that my puppy had a luxating patella and has had it for awhile. I was a little flabbergasted, because Dr. B. had not picked up on that. She is a friendly vet, but now I was questioning her expertise. She also did not know about a heartworm preventative I wanted to put my pet on. I thought vets are supposed to be up-to-date with the latest information and technology. I guess not, or not in this case for Dr. Berlinrut. Dr. Yerovi was like the vet nurse I had met on my first visit to Banfield...administering vaccines, adding things to my bill without my permission. Another time, another male vet nurse wrote the wrong dosing for a medication for my pet. I did not find out about this until weeks later when a vet checked the information on the computer. That is just unprofessional and irresponsible. We are talking about the health and safety of my pet here, which should be any veterinarian clinic's first concern. Now, not all of my experiences there were horrible. Some of the secretaries and vet nurses were very caring and loved seeing my puppy every time we came into the clinic. But, I would say that is not enough for me to keep coming back. The combination of expertise, professionalism, and warmth of the veterinarians and vet nurses are not found here. When my Wellness Plan was about to expire, I said goodbye to this place. I hope this review helps others, because Banfield only seems to care about your money and not about your pet or educating and taking care of clients. read more

We joined Banfield several years ago, thinking that their Wellness Plan was a great deal. For a monthly payment you get all exams at no extra cost, yearly dental cleanings, several vaccinations at no extra cost, and discounts on meds. Since we were newlyweds and had just bought a house, every little bit of savings helped. Now I've come to realize that you get what you pay for. From simply a vaccinations standpoint, this plan might be worth it, but if your dog has any health issues, you're better off going to another vet. One of my dogs has developed skin/allergy problems this year (constantly scratching). We have been to Banfield more times than I can count in the last 10 months. Every time we go, we see a DIFFERENT doctor (who has no memory of or familiarity with our pet). We are asked the same questions over and over (even though they have her records right on the computer. Would it kill them to take 2 minutes to read her file before entering the exam room????). They've prescribed antibiotics, antihistamines, medicated shampoos, hypoallergenic food, and they did a skin scraping as well as a culture/sensitivity test that had to be sent out to lab. None of these treatments/tests has yielded any results, and my poor pup is still suffering. I realize that determining the cause of skin/allergy issues can be very difficult to do, and you basically have to go down a long list of possibilities, but several times when we went back for a follow up visit, they would suggest tests or treatments that we'd ALREADY been prescribed and had tried. I felt like they were more concerned with making money than trying to get to the bottom of my dog's allergy and couldn't be bothered with taking the time to familiarize themselves with her medical history and coming up with a logical next step in her treatment plan. I've recently cancelled my membership and will be going to a different vet who will hopefully be able to help my pup. read more

Go to a Vet - this is a money factory! I travel to Mexico every month and have my dog treated there. The difference in price is remarkable. I have been looking for a Vet in northern NJ that is not a crook. This place is among the worst. My dog got a tick bite in Mexico and developed anemia. The vet there put him on antibiotics and insisted that I visit an American vet after 10 days for a blood test to check his platelets. After calling around, I foolishly chose the office at PetSmart. I explained that I needed a blood test. The day before I was advised to bring in a stool sample - for what? My dog has been tested 90 days earlier for heartworm and was on a monthly regimen. When in the examination room, the tech recommended a Lyme disease test. This was without a Vet seeing my dog or being consulted. I asked if his treatment would change if the test came back positive - the answer was no - he would continue on antibiotics for 30 days and need another test in 6 months. The test does not determine if a dog has lyme disease, it determines if lyme is present in his blood. So let's give a test to satisfy our curiosity and suck an extra $115 from the customer. Because only an irresponsible pet owner would refuse the test. They were also going to charge me extra for same day results - I did not need same day results. I had to ask if there was an alternative. They hit me one last time with the antibiotics. I only took a 10 day supply when I was in Mexico, my dog needed a 30 day supply to combat whatever had infected his system. The cost of the 10 day supply in Mexico, less than $8. The cost of 20 days from PetCrooks - $72. I visited my Vet in Mexico today and asked about the lyme test - she explained that it was not necessary for 6 months since the treatment would be the same - Duh! read more

Large store, large range of options for pet merchandise. The workers at the cash register are friendly sometimes. The groomers are professional and treat your dog with care. Pet lovers, IT IS IMPORTANT TO BRING YOUR PET TO A GROOMERS THAT TREAT YOUR PET WITH LOVE & CARE. So in the groomers department, this place gets my recommendation. The vets however, are hit or miss. I had one regular vet that I trusted to give me the best counsel for my dog's health, but she left for greener pastures. Her replacement, or one of the other doctors, a lady with short red hair (and you don't want my opinion on red heads, but that's another story) was PUSHING us into exhorbitant, and unnecessary exam fees and my mother and I were so furious we decided not to go back there again. Obviously, this veterinarian does not operate out of love, but raising the bottom line of this hospital. Do yourselves a favor, and choose your doctor wisely. Use your intuition. If they push you into paying for unnecessary exams that cause undue stress for your pet or you just feel uncomfortable and your pet doesn't respond well to their touch, go elsewhere. read more

I'm having difficulty re-filling a script for a psychotropic med (Prozac) that my dog has been on for extreme separation anxiety. We're leaving on vacation tomorrow and the vet is refusing the refill saying the dog should see a behaviorist. So, the dog will be in a strange environment for the next week, without his meds AND the vet never heard that psychotropic meds have to be slowing tapered and NEVER quit cold turkey. Really? Because when I "googled" the question about quitting a psychotropic, every single web page that came up said the same thing - quitting cold turkey could be life threatening! The response was "well, maybe psychotropic meds are different for dogs than for humans." I'm glad that you're willing to risk my dog on that premise. So, so angry about this. If I could I wouldn't give even one star, but then I can't write this Yelp review. read more

My poor dog was really sick in the morning I called them they had me bring him right over the saw him within 20 min. did a thorough exam and kept him for observation. We have insurance thru them and they honored everything. They were kind and gentle with my pug he's home now I would recommend this place very pleased with the care and service. read more

Please go to a different vet's office. They charged me $300 for a one time visit with my kitten (a young stray that I rescued from outside). They diagnosed her with a respiratory infection and fleas. They failed to diagonse her with ringworm and ear mites. When I called one week later suspecting that she had ear mites, they told me that I would have to pay $50 for another office visit, although it was clearly something that should have been diagnosed on her first visit. I took my kitten to another vet, where she was IMMEDIATELY diagnosed with a severe case of ringworm and ear mites. My husband is now being treated for ringworm, and my friend and her small child (3 yrs old.) have been exposed. The doctor was careless, rushed, and I saw her for a total of about 3-4 minutes (I was there for 2-3 HOURS). They also failed to tell me that the medication Clavamox needs to be refrigerated (thankfully I did some research and found that out myself). I called today, and the vet denied everything. I plan on filing an official complaint with corporate headquarters. I am not happy. read more

I don't understand why this place got a two star. This place deserve a five star. For the amazing job that the staff do there. It was my first time there taking my cat and the doctor and the nurse was very attentive and helpful. read more

Horrible. The staff is not nice and they do not care about your pet. They treat you with an attitude. I went here 4 years and just left for oradell animal hospital. They truly dont care about your pet. There is NO emergency. You cannot go there without a appointment. Dont let them lie to you. When you call and ask them to come in they tell you we are not a emergency vet. Do your pet a favor go to Oradell. In the long run its cheaper and they are true Professionals. The only good person at banfield in paramus is KATRINA ACOSTA. She is kind and cares. The only girl in the front that follow throughs. When she was helping me and going out of her wAy the other front desk people and dr reprimanded her for taking to long with me. Dont trust your pet with them! read more

I only trust the staff at Banfield with my pets. The whole staff is professional, knowledgeable and courteous. I have never had a bad experience during any of my appointments. The techs take special care of my pet and you can tell they actually care. I feel like they treat my pet how they would treat their own. read more

i am not happy with the hospital since i enroll wellness program. I should have read reviews before i enrolled the program. I am not talking about only this locations. I am talking about getting a wellness plan from them its not worth it. 1 week a go i canceled trio shield medicine from my plan because of the medicine made my dog very sick. After the cancellation they called me for $13.50. I asked what is that charge for they told me i have already used January medicine they had to charge this amount otherwise they will give me collection. After i returned from vacation i checked my credit card statement i saw that they have already charged me that January full amount. Anyway i am not after that $13.50 but i told them my dog was sick because of that medicine they don't even care about it they just want to charge. please don't forget to cancel your account before it renewed automatically again otherwise you could stuck with them one more year. ones you signed up with them there is no other way they don't have any exceptions . read more

The front desk is super nice. Gloria is awesome. They are also remodeling the space. The Vets are good and listen to what you have to say.

i liked banfield in the beginning of going but now they are horrible. today i sat in my car for 2.5 hours because i needed my pups nails cut and they told me to wait in the car while they had walk ins going in and out. once i FINALLY got to get it done they left my puppy all bloody in the paws and he's been crying ever since we left. he's in so much pain read more

I was planning on signing my 3 year old dog up for the wellness plan today. I arrived before my scheduled appointment and was told by the receptionist that my appointment had been canceled and that she left me a message. She then told me they could not make another appointment to see my dog for 2 weeks!! I was upset and scheduled the appointment but ended up calling a different vet that my friends dog sees. I got an appointment for this week with a regular vet office!!! the receptionist was rude to me and I would not ever bring my pet back to that place!!! If you want to keep customers maybe have some customer service skills? Speaking rudely to pet owners and lying to them is not the best way to get or keep customers. I did not have any interaction with anyone but the receptionist and based on that I would never go back! To me that speaks volumes. read more

I just visited the Paramus location today, after not being signed in properly, I spend 4 hours between waiting, being seen, and then check out. There was some type of emergency at Secaucus and my dog could not be given his allergy medicine, which he needed. I am so disappointed with their service and handling emergencies. I wasn't seen , even though I was there before other walk-ins because this wasn't my home Banfield. I was so disgusted!!! Just because I am on a monthly plan doesn't mean that I should be kept waiting for that many hours. It made me want to go back to my old vet that charged me too much, but respected me and my pet!! I WILL NEVER GO THERE AGAIN!!!! TERRIBLE!!!!! read more

The vets. Are nice and the staff as well. One thing do not let them get you in to the wellsness plan is only for preventive care. If your dog is sick you leave a message don't get a call back right away. When you finally get someone and you tell them your dog has an abcess and she hasnt pooped in days. They will say come in (2 or 3 days later) or go to the nearest hospital. Your plan doesnt cover anything dont bother calling to cancel it they will tell you to pay the whole year before cancelling and they dont see EMERGENCIES. So technically your wasting your time on paying for a plan where they only see healthy dogs and wont be there for you when you really need them. Now my second dog has a tumor in her head and ripped out a piece, again left message no call back went to nearest vet. now she needs surgery. Paying a well ess plan plus paying another vets office that concidered my dog priority took her in right away skipped everyone for me. read more

Banfield Paramus should be shut down! They are the most unprofessional place that does exist! A past doctor from there who lives in my apartment building told me that the place was bad. But I didn't realize how bad.. until this past Friday.. when my mom was 12 mins late for her apt for my dog. In the past, we have had to wait up to 45mins because they took late patients. But, the one time we are late they spoke to my mom horribly. Got managers involved! Then told her she could drop my dog off for a drop off apt. They said he would be done in 2-3 hours. She called right for 3 hours and he hadn't been taken. We weren't planning for him to be there for hours so he hadn't eaten and only had 1 walk for the day. They didn't seem concerned said he would be done soon. I called then about an hour and a half later. This all started at 1012 in the morning and when I called it was close to 230pm! He still wasn't taken. And the women on the phone was extremely rude and told me that I was 'overreacting that my dog hadn't eaten-- and said dogs can live 3 days without eatting' then went on to say the vet 'barely took a lunch break'! That seems like a personal issue! I feel as though because my mom spoke up to them they purposely didn't take my dog! They took dogs that got dropped off way after him who didn't have actual apts before my dog! Because when my mom went to pick my dog up a women was also picking up her dog who said she had no apt and her dog was dropped off later than my dog.. and was already done! My dog was there till almost 4pm from 1012 and hadn't been seen! They said he could be seen after 430pm! What after he waited 7 hours in a crate without eating or being walked! My mom took him out of there and he was never seen! Then we made a formal complaint.. and with that said Kelly from there called my mom! And didn't apologize was rude and acted as though I lied about what was said to me! Also, she said to my mom 'vets here are busy and get mental health issues from it being so busy'! How unprofessional and stupid is that women to say that to my mom! Oh yeah take your dog there to mentally ill vets who don't care if a dog starves! 4 days later Petrx calls to verify my dogs prescription food and I get a call that Paramus will not verify his food! We after still paying for the pet plan! After all they did to us now they can't verify something for my dog to eat! They are all mentally ill! And creeps! Don't trust them with your pet. As I said a past doctor for them had already warned me! I should of listened! They are horrible business people and have no morals or values and should be shut down! Richard and Kelly from the Paramus location should be fired! Maybe they can get a job in a place that doesn't involve having to interact with people. The women put Richard on the phone to sound like an authority figure there! He is a joke!! I hope they get their act together for the dogs sake! read more

DO NOT GO THERE !!! This is so disappointing after 20 years as a patient w my dogs at the Paramus location and i get treated like crap. There are no loyalties anymore. The store manager and front desk people do not know their own policies. Wait is super long and staff ignores you. Do yourself a favor and find a different Vet clinic. These people do not care about quality only quantity. And simply look at other reviews !!! read more

I really dislike leaving bad reviews, but at this point I have to. This place has gone from BAD to WORST. Each and every time I take my dog in for his exams there is constant confusion and misunderstanding. It seems as if the front of the house staff has no clue what's happenings. They called me and scheduled my dog's annual dental exam. I was told that he has to be there at 7:30 Am no food or water the prior night. The morning of the exam I show up and the young lady in the front was beyond CONFUSED, she told me that his exam could not be done because his " Benfield Insurance " ran out which was nonsense, so I left . Five minutes later, I was called and told he did indeed have coverage and they had a glitch in the system. Fast forward hours later, I called around 4:30 Pm (as my work day ended) to check on the status and I was told "the exam in being done now ". ARE YOU KIDDING ME????? My dog has been in that place thirsty and hungry since 7:45am? How can it take 10-11 Hours to do an exam? And if that's the case maybe a phone call after 5-6 would be suffice. All this means is that my dog has been sitting a cage all day waiting to be attended to! My issue with Banfield is the disorganization, the lack of communication and the disregard of my pet. My pet is in his senior years and I try to take great care of him , the last thing I want to do is bring him to a place where he is just regarded as patient number"13".My advice Find a decent Pet Hospital who actually cares about your pet as much as you do . read more

I will NEVER come to this location or vet in general. The customer service SUCKS and the doctors do as they please. My dog was used basically as an experiment for them!!! My dog is 78 pounds and they sliced her open so the dr can do some "exploring" verbatim from the assistants mouth!!!!!! not to mention their customer service line sucks as well. if you're looking for a vet don't even bother. you have a 9 am appt and you're there until well past 12pm. they never are on time and never have the story right. read more

Dr. Gordon herself was wonderful. The office assistant, Monica, was a nightmare. It was a very unpleasant experience and put me in a very awkward position with my own vet due to her actions. Vaccines are pushed by the staff BEFORE you get to see the vet. I was told if my dog was not current she would not be seen, it was NOT possible. The reason I was there was for a second opinion about a condition dealing with some issues possibly attributed to prior vaccine use. EVERYONE was taken in the back for vaccines and pushed purchasing meds by the staff before even seeing the vet. Seems like a money making operation primarily and vet care definitely second. read more

Was going to make an apt. for my 2 dogs but I never got an answer when I called them many times.I then looked at all the negative reviews and comments and thank goodness the receptionist never picked up. This is an omen to not do business with them. Going back to Animal General where you get first class attention and care. Plus they pick up the phone on the second ring. read more

This was my third time getting a dental cleaning for my dog. He has a heart murmur and I was very concerned when dropping him off. It's always on my mind before taking him there as they put dogs under anesthesia fir the procedure. Everything was fine except for getting a call after he was finished from the dental technician who insisted I should allow her to pull 6 of his front teeth. She claimed they were dead because they looked grey and he flinched a lot when she cleaned them. What type of degree does she have????? I go to instincts. Dead teeth equals zero flinching, zero pain. She spoke with so much hatred in her voice. I called to complain and never got a phone call. She needs to be fired immediately. God only knows how many beautiful pups she's ruined. I listened yo my instincts and told her no. Anyone else experience this? It's crazy. I'm never leaving him to get his teeth cleaned ever again, and neither should you. read more

We boarded our cat at PetSmart in Secaucus and she was not taken care of well there, so we took her to Banfield Pet Hospital because we noticed some lesions on her neck. They did a culture and it was ringworm. They gave us oral and topical medicine and asked that we bring her back in a month. That was over three months ago. We've been returning to the hospital every three weeks or so for more cultures and more medicine. At one point, a few weeks in, I asked that they just shave her so that we could see where all the sores were. I asked on two different visits for them to shave her so that we didn't have to keep coming back. They refused and told us that a groomer wouldn't do it with the infection. Finally, they agreed to shave her and give us a shampoo for the infection. They quoted us about $250 for this, as they insisted she'd need sedation even though no groomer has ever needed to sedate our cat to shave her. Still, we were willing to do this for our cat. We get a call less than 24 hours before our appointment to let us know that they can't renew our plan early in order to keep the lower price (never mentioned they had to do that before) - the "system" won't let them - and that through some sort of convoluted explanation said the treatment would cost over $500! They wanted to "let us know before we came in tomorrow." I asked to speak to the veterinarian and they refused to let us discuss the issue with the vet. We've paid hundreds of dollars already for a simple RINGWORM infection! Needless to say, I am totally furious and disgusted. I have never had a vet take such blatant advantage of us ever. This has been the worst experience I've ever had at a vet. If I could give this Banfield less than one star, I would! The entire PetSmart and Banfield system DOES NOT CARE FOR PETS. read more

Normally I go to the Carlstadt location for my pets/cats. They have a cat friendly area and a bigger waiting room overall. Today I needed to bring my cat in in a pinch for a rabies vaccination. Paramus location was able to get me in right away. The doctor that was there (can't remember her name!) was fantastic. She was tall and had a great accent. She was so great and sweet with my Little Man/kitty. The veterinary assistant whose name I think was Natalia was also great. If there was something I did not fully understand in English she was able to translate it . Also, they were able to print out information for me to take home in Spanish! Great visit :) read more

This Pet Hospital is the most sorry excuse for an animal center I've ever seen in my life. The doctor was amazing but the vet assistants were disgusting. The one at the front desk, I think her name was Nancy. We had a coupon for a "free office visit for a new client" my cat had never been there prior. They would not offer the coupon and the manager got very confrontational with me. They even wanted me to bring our 98- year old mother in to honor a coupon! Even the other animal owners were appalled. It was so disgusting. If I were you, save yourself the money and go to an ACTUAL Doctor. This establishment doesn't even deserve a star but I had to give it one to post this review. read more

different receptionist and vet his time around. a lady with medium length brown hair was the receptionist and she was extremely professional. dr. kathleen herzberg was also worlds better than the previous vet i had seen. only minus one star, because there was still a wait time to be seen with an appointment, about 20 minutes. if you want to make an appointment, try to get the early morning appointments, wait time will be a lot less. read more

Terrible experience. Everyone there was very rude and didn't seem to care at all about the animals and their well being. The vet was rude and the staff all seemed passive and bored. Will never go here again! read more

Do not take your pet here, total rip-off and terrible customer service. I took my dog into Banfield on a Friday morning because she was drinking an insane amount of water (to the point she was gagging) and constantly urinating throughout the house... upon bringing her in I waited for over an hour, was told it could be diabetes or kidney failure and blood test results would be in on Tuesday because of the weekend. In the meantime they found other trivial health condition to treat and sold me over $200 in medications that were supposedly necessary. Come Tuesday morning I called for the results of the blood work and urinalysis and was told several times throughout the day the results were not in. I tried back Wednesday morning, they told me the results had come in Tuesday morning, but it was now Wednesday and because the Dr I saw was out sick they could not give me the results of either test until the Dr returned. I pleaded for another Dr to read the results (as my dog was further ill at that point) and the covering Dr refused and said "it was nothing that couldn't wait another day!" Furthermore, the urinalysis was never performed, I was charged for it and was never informed until that day that I was to bring her back for a second try. Out of frustration and concern I ended up taking her to another vet that day (after spending almost $600 at Banfield) and she was diagnosed with diabetes and immediately admitted and put on fluids and insulin. The second vet looked over the treatment at Banfield and was appalled at what they were treating and they way they conducted business and treated me. I later spoke with the service manager at Banfield and he was rude, inconsiderate and unwilling to take any action to fix the problem. PLEASE DO NOT BRING YOUR PET HERE! read more