Brilliant hospital! 11 out of 10! The vets and techs and front desk all care deeply, which is really clutch to see in such a stressful situation as a vet emergency. You at least know that you couldn't have come to a better place. If your pet needs to be hospitalized, the communication is excellent. read more

Waited entirely too long to see the Dr. One dog before me had to be seen was there for 3 hrs no lie. The Dr said they are short staffed. Sorry not my problem. Plus I called in alittle while before to let them know I was coming. The Dr pushed getting all kinds of tests when it seems was only a urinary tract infection. Plus I had to go up to the desk and ask how much longer is it going to be like she was shocked to see me. They probably forgot about me and my dog. Very disappointed in how all of this was handled. I've brought my dogs to this hospital a few times before but this is ridiculous how long I had to wait. It's not right! Plus wasn't thrilled with the Dr either. These Drs need to show some kind of compassion or honestly get a new job. Not happy at all read more

Today I had to take my cat to the Oradell Animal Hospital as he was showing possible signs of a blockage/frequent trips to the litter box. Considering the nature of this issue, I knew we couldn't wait until tomorrow to go to our primary veterinarian. Upon entering, I was pleased to see how the front of the facility was immaculate, didn't have any type of smell (even considering it being quite busy), and the immediate help I got at the front desk. From the time we signed in and each time thereafter, we were kept informed, given clear explanation of what could be going on, and treatment plan. We were in there for a total ~5 hours. We had to keep in mind it was busy, other high priorities, and we were kept updated, while my little darling was kept in the back in an oxygen cage, as his anxiety was starting to flare up his asthma. He is every sense of the word "scaredy cat." Today, Dr. Daniel Ruvolo treated us and I cannot say enough great things. He was clear, spoke through all treatment options, and I felt confident in our plan of action and how I needed to monitor him. From the time I walked in, to checkout and picking up his meds at their pharmacy, I can't recommend them enough!!! :) We've been to other Vet ER hospitals and they don't even stack up remotely to Oradell Animal Hospital. Bravo to the entire staff!! **Side note: I greatly appreciated the designated cat area in the waiting room. This very much came in handy with my cat needing his quiet space. read more

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One review is not enough to say how much my husband and I love and trust Oradell for our dog's care. From cardiology to orthopedics to oncology to emergency/critical care, we have been overwhelmed with how amazing the vets, the techs, and all of the supporting staff have been over the past 4 years that we have been coming here. We know our dog is getting amazing care and the communication is great. We drive 30-40 min just because of how much we love and trust Oradell instead of going to a local spot. Our dog was just hospitalized for a few days, and the whole team was great with communicating updates with us and with visiting hours and loving on our sweet boy. We are really sad to leave Oradell as we move across the country, and the team has been so great with record transfer and communicating with our future vet team. I highly recommend Oradell, with no reservations. read more

Oradell Animal Hospital - Veterinarians Near Me - Paramus, New Jersey

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Very disappointed in just how greedy this business is. The pressure to upsell pet owners when their pets are in Oradell's care borders on the criminal. Just be aware that if they quote you $1,000 the final bill will be more than double that. Sad. read more

The Dr's bedside manner was at atrocious! Dr Randolph is the new internist. My experience with him was terrible. He had a technician give my dog the wrong amount of medication and he ended up dying. I know that for a fact. My dog had a heart murmur and he did not even listen to it. He's not a compassionate doctor. I would never recommend anybody going to see him.! read more

We had a very positive experience with this clinic during a very stressful time. The doctors and staff were compassionate, professional, and clear in explaining our dog's diagnosis and treatment options. We felt supported, informed, and genuinely cared for. I'm grateful for the kindness and quality of care our dog received. read more

We brought our dog, Rocket, to Oradell several times for various different issues over the last four years. And everyone has always gone above and beyond to take care of us and him. Rocket had many issues, from a mass on his spleen, to an enlarged heart, to anal gland cancer, and kidney disease, and more. The desk staff, veterinarians, and administrative staff were all so caring and attentive. Even on our very last visit when we had to say goodbye to our family member, the entire staff was beyond wonderful. We are so grateful for their care and support, and would recommend anyone to them. read more

I am writing a review regarding the treatment my cat received at Oradell Animal Hospital in Paramus, NJ, approximately 20 years ago. What happened still haunts me, and I now believe it was not simply a tragedy--it was negligence fueled by greed. My cat was first seen at an emergency clinic, where I paid over $3,000 to have her stabilized. The ER vet determined she needed immediate surgery and called ahead to Oradell to explain the urgency. They confirmed she could be brought in, and I drove straight there, expecting her to receive the life-saving care she needed right away. When I arrived at Oradell early in the morning I conveyed that the emergency clinic said she needed immediate surgery. I paid over 5k up front for surgery including a 300 triage fee to ensure she was seen promptly as an emergency. As a staff member took my cat towards the back i asked, "you're going to do surgery on her now, right?" The staff member nodded her head affirmatively and said "We'll take care of her." That led me to believe surgery would begin shortly. Instead, they accepted her knowing full well they didn't have the time to treat her urgently. The surgery was delayed until late in the afternoon, and by then, her condition had deteriorated from stable to unstable. They never called me to inform me of the delay. They never asked for my consent to operate on a now-unstable patient. They also never told me another animal had been prioritized ahead of mine until after the surgery--when they told me my cat was brain dead. In total, I paid over $8,000 between the emergency clinic and Oradell. My cat died because they chose to take her in for the money, not because they were ready or able to treat her. They let her decline while I waited, trusting they were doing the right thing. They took my money, they took her life, and they robbed me of the chance to make an informed decision. This wasn't just poor communication. This was a betrayal of trust and a failure in veterinary ethics and patient triage. I hope no one else has to go through what I did--thinking they saved their pet by getting there in time, only to learn that the hospital never intended to act urgently at all. I urge you to never trust Oradell with anything urgent or life saving. They are dishonest and okay misleading you for money at the expense of your animals life. read more

Oradell Animal Hospital - This was the beautiful cat who lost her life due to Oradell's dileberate dishonesty all for money - Veterinarians Near Me - Paramus, New Jersey

That response is lame. No X-rays, no scans, took blood pressure every 4 hours and gave chemo. Sorry, you are way over priced and I am sure you do good work, but the gouging is too exaggerated and the dollar is definitely the goal. Not the health of the pet. The itemized bill tells the tale. I should add that the staff is kind and very professional. It's the PE part that's an issue Read the other low rates reviews. We don't expect free and we don't expect miracles. But Private equity needs to exit all healthcare, vet & human. Shameless profit machines read more

cost $16,000 for a procedure. went an hour south in Jersey and another place saved something stuck in my dog for $3,000. extremely over priced read more

Megan D I just read a bunch of your replies to folks leaving 1 star reviews. You sound like a politician by not answering direct questions and deflecting regarding cost etc and then expect people who had a horrible experience at your hospital to call and chat? Thats not going to happen until you start answering people's questions of why your hospital takes advantage of people at their most vulnerable time. Its unconciousable to operate the way Oradell does. I would have more respect for you if you came out and admitted that financial gain in more important that caring for sick pets when that's the last thing you should be concerned with. read more

Dr. Strom took excellent care of my kitten when she got spayed. She was updating me and sent me multiple pictures. She was very informative on at home care. She is amazing! read more

This hospital went front 5 stars to 0. I have been using this hospital for years,as of late they get worst every time, and what is worse they charge you more for it I brought my dog in limping three days ago, no xray was done gave him Ramidyl been taking it for three days, no improvement. I was charged $275.00 for nothing. I called this morning, the worthless receptionist blinded by racism, kept saying I don't understand, I have been in this country for 55 years well educated, speak fluent English, but, since there is a slight accent the racist light bulb lights up. Bottom line is they are just worthless. I do not recommend then any more​. Took him to Veg in Hoboken, they examined him completely did an Xray,we found out he has Osteoarthritis. Gave him new medicine. read more

They are always great with my baby, Tesla. She spent a few days here and I know she was cared for. We're regulars since my pup has heart disease, and Dr. Lawler is amazing. She is patient, always remembers to update us and checks in on Tesla. read more

All appointments went well ! All doctors wonderful and Dr neurologist I have been going for many years and my dog is in good shape now. read more

On Friday evening 9/5/25 our family cat of 14 years Macho suffered a Saddle embolism. The onset was sudden. We immediately brought him to the ER. The staff was understanding and compassionate as we knew that Macho would not be coming home. His stroke was massive. Our sincere gratitude towards Dr. Seth and his staff. Their kindness will forever be in our hearts during this most difficult time. read more

Oradell Animal Hospital - Macho Cat - Veterinarians Near Me - Paramus, New Jersey

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I would give - minus ZERO review if such exsist! Pet owners - please read before bringing your pet here. Our experience with the oncology department during our dog's cancer treatment was extremely disappointing and stressful. When your pet is seriously ill, you expect clear communication, compassion, and support. Unfortunately, that was not our experience. Communication was very difficult. It was almost impossible to reach someone by phone, and getting clear answers was frustrating. Even when we believed we had appointments scheduled, it did not always guarantee that we would actually see a doctor. The financial side was also very overwhelming. The treatment process was extremely expensive-even you have good pet insurance and we experienced billing issues that created additional stress during an already heartbreaking time. Instead of feeling supported while trying to help our dog, the experience often felt frustrating and discouraging. No pet owner should have to deal with that while their pet is fighting cancer. Based on our experience, I strongly encourage other pet owners to carefully research different veterinary hospitals and emergency clinics in the Paramus area before making a decision. This review reflects our personal experience, and I hope it helps others make an informed choice when seeking care for their pets. I truly wish you and your pets the best and hope you find doctors who provide the care, communication, and compassion every pet deserves. FYI. Don't trust replies from Oradell encourages you to call them and resolve any issues you will have it will be a huge disappoint! They have a woman who working there for 10+ years and writing replies to bad reviews. Don't buy this. read more

My request to bring my sick dog home was denied by the medical staff at Oradell Animal Hospital, who insisted on keeping her at the hospital, in a cage, in order to conduct more tests. My dog died in the middle of one of the tests staff insisted on conducting, and the grief, guilt, and emotional distress that has resulted from the loss is beyond words. The standard of care was violated when the doctor chose science over compassion, and the exorbitant charges for services that were absolutely medical malpractice are unconscionable. read more

Ultimately, it is a business. I've had varying experiences. Last year I had a vet who is sensitive to my financial needs. This time around. It was plenty of doom, gloom, talk of euthanizing. The bill is super petted from set up of equipment to turning on equipment just ridiculous itemization extras that- in their own words - probably wouldn't work anyway. They're always pushing the overnight for several days. So $4600 later took my dog out after only 24 hours to euthanize her. The treatments consisted of oxygen and nebulization with minimal medication. Went to my vet- my dog is still alive and improving drastically. My own vet charged me about $160 for additional medication and my dog is thriving. I gave Oradell $4600 to give my dog oxygen and steam, without continuity in care, every vet in duty-it was another story. I will never make this mistake again. Go elsewhere if you can unfortunately it is an emergency situation so when time matters, we don't have the ability to be discretionary. I must say the vet that discharged me was exceptional. I I will come back and post the names of the two doctors that knew what the heck they were doing and very open to understanding that that is an exorbitant amount of money for a maybe situation. I think this hospital emergency services is subpar for being an animal hospital that has every specialty connected to it! read more

Always happy and feel confident when I have to leave one of my fur babies there for care. I only had one bad experience over 20 years ago, since then I trust them with my pet. Yes, they are costly and i do not believe their low-end estimate should not be a deposit. Fairly it should be half of the low end. Unfortunately, I had two major incidents inside of 1 year. Cost me over $30 thousand, but these are my babies and thankfully each time my babies came thru. We are never going to like everyone and be happy each time but that goes with any vet or doctor for humans. Just like we know our body, we know our pets too. We have to speak up as they go by the book, but we are our pets advacate and we know them and when something is not right. read more

Update after my post about Connors leg surgery, oradell posted to contact them to discuss and I did. Here is the issue.... I was told that Oradells ORTHOPEDIC DOCTOR/SURGEON had noted 4 possible diagnosis for him AFTER he was put under and xrayed. WTF! IS IT SUPPOSED TO PROVE THAT WE TOOK HIM TO ORADELL ORTHOPEDIC FOR A MULTIPLE CHOICE ANSWER THAT WE CAN JUST GUESS AND HOPE WE ARE RIGHT?? The woman I spoke with was genuinely concerned and didn't pull an attitude which did help a great deal but the surgeon noted several possible issues - that's still a MISDIAGNOSED LEG. Nothing was done to help him just given EXTREMELY high mg of pain meds, so high that the surgeon PANICKED when we finally got this diagnosis at Vantage and checked him out thoroughly. Luckily, Connor had not been doing any internal damage YET as a result but this can still happen. WHAT DO I WANT OUT OF THIS?? 1. Not another pet to go through this - so I wrote the review 2. I HATE bringing $$ into things but with Oradell being TRAGICALLY obsessed with the dollar and not the pet, I want EVERY PENNY back. It's fair. Please be careful all. read more

Over time, I encountered many vets at Oradell, and I started to realize that they aren't trustworthy, they're just money-hungry. I had taken my pet to another hospital for a second opinion after using Oradell's specialists for a while. When I had to take my pet to Oradell's ER one day, they gave me an attitude because they had learned I went for that second opinion. Just bitter and unprofessional, and makes you wonder what they'll do to your pet out of spite. When I was forced to take my pet to the ER again late one night and had to deal with Dr. Bastani, though, that was it. This vet walked into the room looking like a high school student or vet tech at best. She yawned multiple times in my face as she struggled to take notes on why I was there, and I had to repeat myself multiple times for her to understand. She had us wait for an hour for her to come back in with a plan. She even said she was going to consult with another vet, so why is this inexperienced vet working the overnight shift without the capability of taking on critical patients?! She then gave us a quote for over $10,000 for an in-patient stay, merely stating they would run tests on repeat, without explaining what they were actually going to do to resolve my pet's problems--in other words, a lot of money, a lot of tests, and no treatment plan. I wasn't about to entrust the care of my pet to this vet, who even suggested giving a treatment that was contraindicated and therefore dangerous! When I said I wanted to take my pet elsewhere, she took more than hour to finalize everything and get us out, moving and talking so slowly, even though I was clearly on edge and wanted to get out of there after spending many hours there, without anything getting done. Trust me, Oradell isn't the place to take your pet if you want timely care, accurate diagnoses, and the right treatments--I learned this the hard way. read more

if you leave your dog there overnight, be prepared for a minimal bill of four to $5000, they put on fluids, antibiotics, and your dog gets to see the doctor next day. It's a experience than dealing with a car dealerDave Giordano. ps things have changed. We've been going there for 48 years. They must have corporate. read more

Oradell Animal Hospital - Gone too soon - Veterinarians Near Me - Paramus, New Jersey

Always a great experience at OAH. We have taken multiple pets (cats and dogs) there for years and always feel like our pets were well-treated and that the employees there really care about them. Highly recommended. read more

I run a small cat and kitten rescue in Montclair NJ - I have used Oradell in the past for many of my rescues and my fosters. Yesterday was the day I determined they are UNFIT to care for any of my animals. I called at 9:39 am to ask if they have room in their isolation area to take 5 sick kittens. I explained that they have Panleukopenia and only weigh about 13 ounces each at approximately 4 weeks of age. I explained this on the phone in order to convey the emergent need for care. The woman on the phone said Yes we have room for the kittens. I said...."please put me on hold and ask a doctor to be sure". she put me on hold and came back and told me to "bring all 5". I rushed over there. Told the front desk that one looked pretty critical to me - the assessment tech came out and grabbed them. I waited 2 hours while they had them in the back "assessing" them. Then I was called into a room where I waited another 30 min until the doctor came in to meet me. Dr. Kimblery Guzman told me that she needed to go over the itemized list of the estimate. I agreed to all and told her please get started on treatment. She came back in another 25 min to tell me they will only admit 3 of them. I couldn't believe it - "staffing issues" she explained, I told her to give me back the kittens - I will take them all to VEG down the street. I waited 30 min for them to bring me back my kittens. One had been "washed" I asked the male vet tech why he was wet - he had diarrhea while waiting to be seen. he told me. - THIS KITTEN DIED ON THE WAY TO VEG - 3 MINUTES AFTER LEAVING ORADELL ANIMAL HOSPITAL If they weren't so keen on getting their estimate written and approved by the client so they could receive payment - they may have had a chance. greedy and unconscionable. Not to honor the words of commitment of their own employee that they would take in all 5 and then delaying their treatment by over 3 hours is what killed this kitten I am horrified. Here is a pic of the baby they let die in their greedy care ! read more

Oradell Animal Hospital - Veterinarians Near Me - Paramus, New Jersey

I travel from Manhattan because of the quality of care. Dr Brenn and Dr Palmer are compassionate and thorough. Neither vet over charges or recommends unnecessary tests. Both call whenever test results are ready of to follow-up. Support staff are always professional and friendly. Great hospital. read more

Stay away, stay far away, their services were completely ineffective, completed cat scan, neurological exam, 2 night stay and ZERO diagnosis, absolutely nothing solved and a ridiculous over priced fee being asked. We would be better off with this place going out of business. They advise to see my regular vet which we did and then after over a week called back to have a phone conversation about potential other reason and next steps, they want to have dog back in for recheck when he has all the same symptoms as the 1st time, they just want to have customers keep coming back so they can get their fees for appointments. read more

Extremely Disappointed With the Care My Dog Received I have been bringing my pets to Oradell for over five years and have always trusted them in emergency situations -- until now. On Saturday, February 27th, I brought my Toy Poodle in for infected anal glands and vomiting. The doctor drained the infection and instructed me to do warm compresses every three hours at home. By the next day (Sunday), my dog was not drinking, not eating, and clearly in pain, so I brought him back. The doctor recommended keeping him overnight, and I specifically asked if they would continue the warm compresses. I was told "yes, definitely." After I picked him up Monday evening, when I arrived home, I was shocked to find his entire backside covered in dried feces -- so much that at first I thought it was dried blood. It took me nearly 15 minutes at home to clean off the hardened clumps. No animal should ever be returned to their owner in that condition, especially after being hospitalized and supposedly monitored regularly. This also makes it clear that the warm compresses were not being done, because any staff member would have seen and cleaned the area immediately. I called the next morning and spoke with Megan, the office manager. She promised to investigate and call me back that afternoon. It is now Wednesday , and I have heard nothing. No follow-up, no explanation, no concern. For a hospital that I trusted for years with my three pets, this was an incredibly disappointing experience -- both in the level of care and the lack of basic customer service. I will now be looking for another 24/7 emergency vet. I truly hope Oradell takes this feedback seriously, because no pet owner should go through this. FOLLOW‑UP REVIEW I wanted to post a follow‑up to my previous review. Megan called me this afternoon and explained that Oradell is still investigating the situation. She acknowledged that my Poodle, Leo, should not have been discharged with fecal matter on his butt and even on his back, and she apologized for this occurrence. Megan also mentioned that the techs who were on duty Sunday night and Monday stated they provided warm compresses for Leo. I do not agree with this statement, because if this had actually been done, Leo would not have had dried fecal matter on him -- it would have been cleaned before it dried while they were performing the warm compresses. That said, I appreciate the customer service Megan provided today , as well as her willingness to listen and thoroughly investigate my concerns. Oradell did offer a rebate for the nursing charge, which I declined, because my complaint was not about money. My only intention was to make them aware of how Leo was neglected and to ensure that appropriate re‑training is conducted for the staff who were overseeing him on Sunday and Monday, March 1st and 2nd. My 2‑star rating stands due to what happened. However, I am satisfied with the customer service Megan provided today and appreciate her professionalism and follow‑through. read more

TDLR: These people almost killed my dog when he only needed a simple, 5 minute procedure that we normally get at his vet but it was after hours. DON'T BRING YOUR DOG My senior dog used to get inexplicable but profuse nosebleeds. When this happened during business hours, his usual vet would stop the bleeding with epinephrine in 5 minutes. We are aware that this did not solve the deeper problem, but it was a temporary fix as we proceeded to research and test possible causes to the issue. When my dog got a severe nosebleed after business hours, I regrettably brought him to Oradell. They took him into the kennel and we waited an hour or two. When we were finally seen by the vet she said they would bring him out but the excitement would probably make his nose bleed again. I told her that he should have just gotten the epinephrine treatment. And if they bring him out and he starts bleeding, that they should just do the treatment he has gotten in the past until I could get him to his regular vet the next day. Instead, she ignores me, brings my dog out, he gets excited to see me (of course), he nose starts bleeding and he blows his nose, spraying blood everywhere including all over me. I'm not squeamish, but just the experience of that, when you know there is an easy solution, was enough to be very upsetting for me and my dog. She takes him out of the room again. Mind you, we brought him around 6pm and it is now approximately 8:30pm. She suggests a sedative so that he doesn't get as excited when he sees me again. I agree, mostly because I am just in shock at this point, which in retrospect I realize was the whole point of bringing my dog out to bleed again. Also in retrospect, who gives a sedative to a dog that has lost a lot of blood? I'm no vet, but that seems like a bad idea for an animal already in a weakened state. Next, she said my dog should have an exploratory camera go up his nose tomorrow and anesthesia and the whole works with the estimate being $5000 - $10000. He should stay overnight. Mind you, this is for a 12 year old dog who is already weak and that this $10000 fee was NOT for a cure but simply exploratory work. So not only would it be really rough on his already weakened body, but spending the price of a new car may or may not find something and certainly would not cure him. And he had already been through a number of tests and less invasive explorations. This procedure would be excessive and cruel. I tell her that I will think about it but for now I just want my dog home if he will not get the epinephrine. She says that they are just going to let the sedative kick in for an hour and then he will be released. As 1 hour turned into 2 hours and 9pm turned into 10pm. It seems they are closing up and I started to get worried that they would lock up the dogs or that he would not be allowed to go home. Did they forget? I didn't even get an update during this time. I decided that if he was going to suffer or die that night, he was going to do it my arms, not in some inhospitable cage with uncaring people around him. I asked for my dog back. NO answer from the staff. I ask again. Again no answer. They ignore me. Then I start getting mad and worried about the dog and demand my dog back. Now I am being loud because I want everyone at the hospital to know. THIS IS MY BABY AND I AM GETTING HIM BACK THAT NIGHT, EVEN IF I HAVE TO CALL THE POLICE. Eventually, the manager and the vet tell me to go into the exam room. I go in and the manager starts yelling at me and tells me I can never come back again, to which I respond, "Why would I ever want to come back to an E.R. where they don't treat my dog for the emergency and then hold him against my will?" Then the vet starts crying. The manager later blamed me for this, but this is really because vets are forced to extract as much money from their clients for Oradell Veterinary Hospital, regardless of the trauma it causes to the dog and the dog owner. 10 minutes later, they bring my dog out. He starts bleeding again, but he is now sedated and in a complete stupor from the sedation and loss of blood. He is also very dehydrated. He drank 3 bowls of water when he got home. He came out to me in a condition that I believe would have killed him if I had left him there overnight. I slept on the couch in the room he stayed in at home. He was still bleeding a little in the morning. First thing in the morning, I bring my dog to his usual veterinary hospital. They do the epinephrine treatment and he stops bleeding in 5 minutes. That night was the WORST night I ever had with my dog in the 13.5 years we were together. And yes, he went on to live another 1.5 years with high quality of life, in spite of his near death experience from Oradell Animal Hospital. CONCLUSION: I strongly caution you against bringing your dog to Oradell Veterinary Hospital. You are putting your dog's life at risk and also risking trauma to you and your dog. read more

Avoid!! Had to wait 40 minutes to hear that we can't be seen by an eye doctor M. Brown while blood and blood clots coming out of my cat's eye. Why you wouldn't tell me that when I came in?? Does it take 40 minutes to check the schedule? It is an emergency and life threatening condition why we even had to wait at all? They were calmly taking in all animals who had appointments made months in advance and don't look like their in any distress, but animal with emergency can't be seen...just terrible! The other options were to see a regular doctor (not an eye doctor) as emergency meaning for the multiple $x5 of the regular visit or leave her there so they can charge her for crying alone in the cage $500++ per day? and then see a regular doctor for $x5 multiple on a fee. So much for their advertisement that help is available 24/7. They just want to rip you off- they don't care about your pets! Moreover, I was told that my cat (that most likely to die if she would not get medical attention) can't see their ophthalmologist in a near future as he works only on Monday & Thursday and booked for a long time, but try to call next Monday if there are any cancellations... maybe they should get additional eye doctor or pay to doctor Brown on per visit base (as he doesn't go by the oath he took as a doctor to save animals), so he has an incentive. Just so sad to send away emergency patients for them to die at home without medical help! What a hospital! read more

Oradell Animal Hospital - My cat with blood and blood clots coming out of her eye but Oradell hospital send us away - Veterinarians Near Me - Paramus, New Jersey

We typically bring our dogs to Blue Pearl for emergencies but they were unexpectedly closed so we took our dog here in the middle of the night when she got suddenly sick. The experience was great start to finish. Bonnie at the front desk was so nice. She was quick to get everything processed and even called us after we left to just double check that we had everything we needed. It was great to be greeted by someone so nice when we were so worried about our dog at 1am. We saw Dr. Donovan and she was great as well. She explained everything to us very thoroughly and knew exactly what to do to make our dog feel better, even though she wasn't 100% sure what the problem was. Our dog could barely walk into the hospital but ended up being able to happily run out of there. Dr. Donovan even wrote a very sweet personal message at the end of her report which we saw when we got home which was such a nice thing of her to do. We expected a high cost, we know how much emergency vet care can cost, but were pleasantly surprised that is was lower than we thought. read more

We took Oradell up on their offer to discuss our review via email. Their responses were exactly what we expected - carefully worded to avoid any legal issues, indicating that the treatment we received regarding "communication, empathy, handling, medical clarify, billing, transparency and the overall experience do not reflect the standards that we expect from our team as these are not small concerns. We have since reviewed medical records, and have spoken with team members to ensure every detail is carefully addressed" Nothing will change at Oradell. Even in their email they stressed "we must have transparency" when it comes to billing (even though they OVERCHARGED us and we had to bring that to their attention to get credited and the biilling department was simply unprofessional and awful). Their entire focus is on billing. It was ironic - no one knew Ben's name when we were at Oradell but in the email, they specifically mention his name in almost every single sentence. Such a joke. Ben may have gotten some level of somewhat adequate care but nowhere near what Oradell thinks they provide - especially for their price tag - and he got ZERO love, compassion and kindness. Our poor boy has only known love and kindness since the day he rescued us - we keep apologizing to him for those awful 3 days at Oradell. Oradell also knocked our wonderful vet directly to us - we let our vet know. So, Oradell is just shameless and unprofessional on top of everything else. We have been sharing our experience with our extensive rescue community. Too bad New Jersey has not yet passed all the laws around animals as family members yet - when that happens, I hope Oradell is forced to make significant changes in their care and processes. Until that time, we absolutely beseech pet families to look into VEG in Clifton, NJ - or even Red Bank, NJ where Ben had his leg surgery many years ago. We must all continue to fight for our pets' rights the same as we do for any family member - and get the very best care for them. Oradell is NOT the place for it. They took a crushingly stressful situation and made it as worse as they possibly could. They should all be ashamed. read more

Does not, NOT deserve even 1 star. After being on hold 18+ minutes was dumped into leaving a voice mail, NOT once but twice. NO call back. Eventually couldn't tell me what is wrong with the cat - unwilling to even venture a guess, only suggesting multiple tests - but eager to provide a detailed bill. LOOK ELSEWHERE! read more

Dear Oradell Animal Hospital, After costing me Thousands of dollars on wrong medical procedures. One simple $50 xray would have found my dog Full of Cancer. But "NO" you guys thought brain and other way off issues. Like that is not bad enough. Losing my dog and being charged WRONGLY by Oradell Animal hospital. Now you....Magan D. Business manager wants to accuse me of lying because you can't find me on your computer. Thats a big LIE ..... here is my invoice #501229 Do I need to dig up my dead dog and show you. Your Reputation i guess means more then Telling the Truth or being kind to your customers. How dare you accuse me of making this up. STAY AWAY ..... PLEASE read more

Oradell Animal Hospital - Copy of invoice - Veterinarians Near Me - Paramus, New Jersey

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I took my dog here because her back legs were suddenly paralyzed overnight. Thankfully Oradell has a dog neurologist (Dr. Levshin) that diagnosed her with a spinal cord herniation. After an MRI we realized we had to do surgery because there was a burst blood vessel (hematoma) in the same area too. I read online that this type of surgery is intense, with dogs taking a long time walk again. However to our surprise, the doctor did such an immaculate job that she was back up "walking" with a sling 2 days after surgery when we went to pick her up. That was 4 weeks ago, and she can now walk (at least short distances) without a sling and her recovery has been very successful! The staff and doctors were great! Very warm, gentle, and patient with her. Although the surgery, stay, and mri was expensive, I would definitely recommend this hospital for their quality of care. read more

Yes I didn't feel any urgency at all. It's too bad that a small dog having a seizure and losing full control of his body movement is not a priority. I will know better next time if he has a seizure to take him somewhere that will provide the level of care that he deserves. read more

Wonderful drs and techs but the rude and condescending attitude of the staff ruins it all. If you just need regular veterinarian skip. If you need ER there's many other places that know how to deal with both the owner and the pet. They have done absolutely nothing to change this situation in 30 years i have used them. I only write this review to help other people avoid the unpleasant experience because they will do nothing to change the climate and culture of their receptionists, etc. read more

Sat there for 1.5 hours for an emergency. No one in the waiting room and still couldn't give a straight answer. Walked out - second time this has happened. read more

Brought our dog here after being attacked by another, sadly they started working on our dog she was bleeding but walked in wasn't carried in was after a deposit of 2000 they finally started. Then called 2 hours later "we need 6000 more to continue and keep the dog overnight or euthanasia won't be wrong if you can't afford the 6000.00 " where is the empathy the compassion? Wanted a decision at a drop of a dime. I swear this particular doctor had no real want to care for our dog just to make money. I called and accepted the 6000 and said after 24 she will come home no matter what, The next day they gave a reply that our dog was better. But wanted another day . On discharge we realized that the report was not as grave as they stated her I wonder why? Because it NEVER was as they stated they think most people won't read or don't have medical background. We picked up our dog and will never bring another here. They sent us home and didn't even give us a final bill because billing was closed of course it was because they had a large deposit to withdraw from. So now we wait our the death sentence of the final bill. How do you abuse folks to even suggest to euthanize a dog because a family will possibly not be able to pay , the situation was an emergency, but it wasn't that grave to think that we almost considered for one second to possibly euthanize her cause we thought it was that bad how embarrassing to take an oath and to behave this way. read more