good customer service definitely know how to set up some subs an amp wires not as easy as I throught

Memorandum for: Customer Protection and Fort Bragg Off-Post Establishment Date: 3 JAN 2026 Attention: Office of Fort Bragg Off-Post Establishment Petition Fayetteville Chamber of Commerce Cumberland County Consumer & Customer Protection Office North Carolina Department of Justice - Consumer Protection Division Better Business Bureau Merges Screens LLC, 1309 Coffeen Ave, Sheridan, WY 82801 Banging System Car Audio Facebook | Instagram | Twitter | Yelp MOAA (Military Officers Association of America) Subject: Formally submitting this customer complaint against Banging System Car Audio, located at 840 Robeson Street, Fayetteville, NC 28305. To Fort Bragg Off-Post Establishment and other Agencies. My name is Colonel (Retired) United States Army, and I am formally submitting this customer complaint against Banging System Car Audio, located at 840 Robeson Street, Fayetteville, NC 28305. After conducting several weeks of research on the Tesla Merge Screen (see Exhibit 1), I decided to purchase the system and have it installed by an authorized installer recommended by the manufacturer. Based on the manufacturer's website and direct recommendations, Banging System Car Audio was identified as the closest authorized installation vendor. I scheduled an appointment with Banging System to install the Merge Screen in my Ford F-350, of which I am the original owner. The vehicle is in mint condition, and prior to the installation there were no warning lights or service indicators illuminated on the dashboard. Upon retrieving my vehicle after the installation, I immediately noticed a 4x4 warning light illuminated on the dashboard (see Exhibit 2). Based on general mechanical knowledge--and after consulting with multiple individuals--I would never have returned to an audio installation shop for a drivetrain or 4x4 issue. Instead, I took my vehicle directly to Liberty Ford of Fayetteville, NC for professional diagnosis. Following their diagnostic evaluation (see Exhibit 3), Liberty Ford determined that the 4x4 selector switch had been disconnected, which directly caused the warning light to appear. According to the Ford service technician, there is no plausible scenario in which this connector would "come loose" on its own. The technician confirmed that the disconnection occurred during the installation of the Merge Screen system, given the proximity of the 4x4 switch to the installed microphone and screen components (see Exhibit 4 for component locations). I subsequently contacted the owner of Banging System Car Audio to address the issue. Unfortunately, we were unable to reach a resolution. The owner stated he needed several days to review paperwork to determine whether the warning light was noted at pickup. I viewed this response as a delay tactic rather than a good-faith effort to resolve the matter. I am a Retired Colonel of the United States Army and take my integrity seriously. I have no reason to misrepresent facts. During my service as a Company Commander, Battalion Commander, and Brigade Commander, I witnessed far too many instances where off-post businesses took advantage of Soldiers and their families. This type of conduct is unacceptable and undermines trust within the military community. Businesses such as Banging System Car Audio must be held accountable for their actions. Therefore, I am formally requesting that this matter be processed as an Off-Post Establishment Complaint and reviewed by the appropriate consumer protection and military-affiliated oversight entities. Thank you for your time and attention to this matter. I am prepared to provide all supporting documentation and exhibits upon request. Respectfully, Colonel (Retired) United States Army Enclosures: Merge Screen Receipt, Banging System Audio Receipt, Liberty Ford Receipt and 2013 F350 Ford Super Duty Photos of Dashboard Console read more

If you want your car to sound so good you start taking the long way home just to keep listening--this is the place. Ask for David who is clearly a wizard disguised as a normal, friendly human. He was knowledgeable and patient, he walked me through options without upselling nonsense, answered every question, and made the whole process smooth and stress-free. You can tell he genuinely cares about the quality of the work and the customer experience. read more

Best experience I've had in an audio shop! Drove 1 hour Zach helped me out and made sure I got out of here quick read more

Banging systems is the best. Google wouldnt post my review so here it is The owner, David full of BDE. Every time he walks in a room he shouts "what happened" like the world change since he left the room. He's got adorable piercing eyes that make you feel like you are the only thing that matters in the world. I mean, the way he leaned over the counter, and whispered 1500 Watts RMS... made me weak in the knees, like h read more

Fui a Banging Sounds y me subieron el precio porque soy negro. Madre e hijo acordaron cuánto querían cobrarme y fingieron que me hacían un descuento. They thought I didn't Comphend their language. It's sad the look at people like this and they made me wait a long time because they were working on people's car the came in after me, and made me wait. So if you're Black expect to pay more. read more

10/10 would recommend I had issues with my sub and amp and they gave me a good quote to troubleshoot it and beat the other shops prices even one said they were blown turned out they were not. very nice and polite great customer service read more

I went there three days ago for tint for my kia k5, it took three hours but to me it was worth it. Also was professional from scratch employees was nice, good quality good everything. read more

It was truly a joy to do business with David today. He is young but extremely competent. I highly recommend this business. They're not the cheapest, but I've learned you get what you pay for in life and they are worth it! Thanks for Listening. KG read more

Had great service and great quality work done here! Definitely recommend coming here for your car audio needs!

Absolutely do not go here they damaged my bazel. Did not hook my speakers back up. Blamed me for everything the worst business I have ever dealt with. Now I have to pay to get everything redone. They also will keep you waiting for hrs to get work done. Beware, Beware, Beware read more

Banging Systems Car Audio - Car Stereo Installation Near Me - Fayetteville, North Carolina

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Outstanding work on my 2022 Ford Bronco. David was very helpful and answered any questions I had about the process on getting it lifted and a stinger tailgate audio system. If you're looking to get any after market upgrades done to your vehicle this is the place to go. read more

These guys are awesome. Hooked up my 2017 Ram and my 2012 Ram. Sounds amazing and the deal was smooth and within my budget.

Pretty girl up from her name started with an A and Joseph did great helped me out with what i needed and knew what they were doing. Highly recommend them over the other one in Fayetteville. read more

Awesome customer service. Good pricing and just an overall great experience when I went in and brought my stereo. In and out fast service, would recommend! read more

Waited for 2.5 hours... When I asked when I'm up next they apparently had lost the clipboard with my info. Coming from LA there was usually chill vibes when it came to audio shops, however here it feels muggy and it seems like no one wants to work there. Hopefully someone else has a better experience than I did. read more

Staff was SOOOO friendly, made me feel like I was home. Was there to get the windows tinted on my nissan and I am more than satisfied, they look GREAT!!! 10/10 Highly recommend. Don't know how they don't have a higher rating tbh. read more

Go to " SIGNATURE SOUNDS"! Banging Systems is the most dishonest company I have EVER had to deal with and it took me over 2 months fighting them but I WON in the end, my $350 back. With so much on my mind with 3 devastating deaths in just a few months time, I didn't pay attention to the exact charge on my receipt for an installation of my front and back speakers that was to take place the following morning. They convinced me to pay up front ( NEVER DO THIS! LESSON LEARNED) to make it quicker for me to get in an out the next morning so I could get on the road to Florida to be with my mom and brother as my Sister in Law had just committed suicide that day and tried to convince me to leave my speakers there to which I did not. Long story short, only offered store credit for a service that did not even take place because I told them I was not accepting that to which the lady was quite rude and not to mention, a man was going off in there while I was in there, talking about his vehicle been there for 2 days and they told him 2 hours as they tell EVERYONE, just like they did me, and they had not even touched his vehicle yet. Told the lady I would dispute the charge with my credit card company and she laughed and said " Go for it.... let's see who wins!" and hung up. They lied to my CC company saying they delivered the services when they did not so I took my speakers to "SIGNATURE SOUND" and what an AMAZING DIFFERENCE in attitude, professionalism, less than 2 hours for installation and a good price to which he also helped me with my case by taking pictures of the still "STOCK SPEAKERS" in my car before he did the installation as well as writing a letter for me, twice to give my CC company what they needed and still had to fight them some more but got my money back. When I asked them for help, they laughed... when I WON the case, owner was calling me and being nasty so I told him I had nothing to say and hung up. He then began texting me threatening messages (lies about the service I didn't receive) and said he would take me to court to which I have received nothing on that in the 2 weeks since I got my money back, and replied back that if I received anymore harassment, my attorney would step in. Heard nothing more. Would cost them a lot more than $350 to start court proceedings lol but I have all my proof and witnesses. I will from now on read reviews on everything from now on instead of just certain things. I am reporting them to the BBB and I am also going to start a facebook page to gather up as many folks as possible that have had negative dealings with this company and see what we can all do by coming together to see this company stopped from abusing and taking advantage of innocent folks. read more

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They put in a radio and backup camera in for me today. They offered me under what bestbuy quoted. No surprise charges, everything in one price, which is awesome. Friendly staff, excellent service. And I watched a movie while I waited. read more

My son brought his car to this place. He had speakers. He was told by the person that works there that the speakers would fit his car. The speakers didn't fit. Yet they still charged him half the labor of the install to do the work. When I called, the person said that he told my son that the speaker "should" fit. OMG! ‍ They knocked the price down to $45. But they should have not charged anything. They are supposed to be professionals!! I don't recommend this company to ANYONE. UPDATE: The car wasn't ready when I paid the bill. Afterwards, I left this review. My son stayed and waited on his car. When the car was completed, the guy told my son that since I left a negative review, my son would have to pay the FULL amount of $65! So he paid it so that he could get his car. Unbelievable!! read more

The only reason I'm giving them a one star is because that's the lowest rating I can give. Their customer service is terrible. The owner only cares about himself. He flexes the money he gains and tells you you can't return, because he doesn't want to lose money. I highly suggest that you DO NOT waste your time going to this place. You will leave with no money and no working parts. PLEASE RESD THE REVIEWS BEFORE GOING HERE!!!!!!!!! read more

Came in at 9 for stereo install told would be 3 or so hours. Been here almost 7 hours and still waiting. If they would have told me I could have mad arrangements to come back and bot waste the whole day read more

Warranty? That is a joke. The minute they see your brake lights pulling out the parking lot, your warranty ends. Have better respect for our community guys. Do better. Be better. read more

I brought my vehicle in last week to Banging Systems Car Audio because of the good reviews. I drove 2 hours in hopes they could rewire a harness that was cut and install a double din. I was told I needed to purchase various harnesses in order for them to fix it - which took them 4 hours just to tell me that. And since I already paid for the installation, I had no choice but to bring it back. Today I brought the harnesses and drove another 2 hours only to be told I didn't even need them except for one. And to my surprise, not only did I have to wait SEVEN HOURS, they didn't install anything correctly. While I waited in the lobby, I came across negative reviews that stated they bribe people into giving them 5 star reviews for discounts, their customer service is horrible, and they halfass the job. If you ask for an update on your vehicle, they get defensive. If you ask for a refund, they only offer store credit. A multitude of redflags. The steering wheel controls do not work, the bluetooth does not work, the android auto USB does not work as they didn't bypass the brake system by grounding the wire properly, and they didn't even screw the dash back in so it literally popped right out while I was driving. I requested a refund, partial refund, store credit, anything to compensate me for the waste of $230 I spent on their "20 years of experience" just to be sent off with half-assed amateur work because they absolutely refused to offer anything. I would NOT recommend them. read more

The worst service , worst price, worst people, worst quality of parts. I'm a Soldier on ft Bragg and they couldn't even give me a military discount but when I was checking out, some other guy was offered a lower price because he was bargaining with the lady at the front desk. I will never ever in a million years ever come back! Even if they broke my stuff I would pay them not to work my backup camera again. Please for the love of god do not come here. I'm am not over exaggerating. This place deserve no stars. The worst part is they installed my backup camera back wards so it was totally off for example, it was inverted. read more

Be careful if you have a newer model car because I don't think they know too much about it. Mine is 2018 and it took them more than 8 hours to replace a stereo from the factory one, and the USB ports are now not working. Haven't check my HDMI port yet but I'm guessing that it's not working as well. When I scheduled the installation, they said only takes few hours. My lane change camera is also not working. I took my car to Dirty South on Skibo & a stereo place in Smithfield to have them look at and they both said there's another module needs to be installed for my lane change camera to work but the can fix the problem. I was gonna come back to this place to install a subwoofer but after all this problems, I'm gonna go to either one of the other shops instead. read more

Great experience! These guys overhauled my entire car audio system! They were always friendly, courteous, and just all around extremely helpful. Some components I brought, and some components I bought there. They kept me within my budget and I drove off with a rockin' stereo that they installed and made it all happen! Bravo guys! I will be spreading the good word! read more

Don't ever go here!!! They promised me a great stereo and showed me what it would look like and that I would only lose one factory feature and then defaced my car and I lost all my driver wheel controls, my AC controls, my back up camera, and my factory bluetooth microphone. Then won't give you a copy of the work order that they write in pencil, but make you sign!!! They are not to be trusted!!! read more

If I could leave negative stars then trust me I would. Don't EVER waste your time at this place. I spent nearly $700 getting speakers, tweeters and LED interior lights installed just to be ripped off. The manager who acts as if he's on a coke binge told me to bring my car in around 3:00 one day in the afternoon to installed everything I needed. After waiting around for three hours I noticed they hadn't even started the work on my car. After bringing up the concern to the manager he got somebody on it but had me wait almost another three hours to tell me it was "too hard" to do my backseat speakers and I'd have to come back ANOTHER day. Day two, I come in right at opening after getting a new set of tweeters to be installed from a separate seller. I waited ten hours for the worst service I've ever received. After continuously being told by the manager that "it's almost done", I finally get my vehicle back and ready to roll. I get about half a mile down the road and guess what? The LED strips had already fallen off, the back speakers sounded like pure shit, and they disconnected my wipers. I turn back around to have them fix the issue and some guy comes out and says "you must've done something because I never make mistakes". Okay buddy. After weeks of dealing with correcting the mistakes they made, here are my discoveries. They used cheap tape to "install" my LED strips. The back passenger side speaker was secured with one screw, not four. The front door speakers didn't have the sound proofing cups I also purchased with my installs, and one of my after market tweeters is completely missing, while the other one isn't even connected. Absolutely pathetic. Don't waste your time here. read more

Banging Systems Car Audio - The after market tweeter I purchased that isn't even connected - Car Stereo Installation Near Me - Fayetteville, North Carolina

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They were absolutely great went there to buy a back up camera for a pioneer heat unit I Purchase at banging systems about a year ago. They had it in stock and installed immediately. I was so happy with their service I bought a new set of speakers for my truck. Great place to go in Fayetteville for audio equipment. They put Best Buy to shame. And they will negotiate with the price read more

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I paid Julio 1200$ and nothing worked blew two speakers they cut all my Bluetooth cords just to call the police on me and remove me from store read more

They installed an auto start on my truck. While the truck was running it shut down. The lights were flickering on and off and the key would not connect back to the truck. The truck had to be towed. I went in there following day and they had me sitting there all day and ignored me. Banging Systems wouldn't even look at it to resolve the issue and told me to take it somewhere else. I went back again to see if they would give me my money back or take it off. They didn't do either. The truck isn't drivable at this point. They cause inconvenience and lost of money because of sub par work and not holding up their end. Had to make a call another local business and after explaining what happened they told me that Banging Systems messed up and should have been able to take off the auto start. This company have been reported. read more

SAVE YOURSELF NEVER GO HERE!! GO TO RUDYS CAR AUDIO!!!!!!! Lost a lot of money because they don't know what they are doing.. what a sad pathetic place of "Business" they are! Lost 600 dollars because of them HORRIBLE service they are lucky they haven't been shut down yet. Nothing but a scam however if you like to throw money out of the window then this is the right place Please don't ever go here they will not do the job right and ruin your vehicle. I will definitely start a case with the BBB read more

Worst fucking place ever. Took my STI there and their shit is way overpriced. The owner tries haggling with you. He's a complete bullshitter. I jumped the gun without doing research of this place or speakers. Left speaker wire clippings all over the floor. Didn't explain how to use the new head unit or even include the manual. Do not recommend this shady facility. Definitely regret this place. Tell everyone to not go here!!! read more

Banging Systems Car Audio - Speaker shaving. - Car Stereo Installation Near Me - Fayetteville, North Carolina

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After several failed attempts to have Best Buy support my request, Banging Systems without hesitation accepted the request. They were quick to take the vehicle and install the Pioneer system into a 2008 Saab. This required a custom kit and faceplate to be crafted along with all new wiring of the existing speakers. They estimated $1500 for the custom install and rewiring, which with an $1100 stereo on a $42k vehicle I found to be acceptable. They also estimated the job would be finished by the following evening. After haggling (unsuccessful), and requesting a detailed breakdown of the price, I turned over the keys. The salesman, also the owners brother, ended the conversation by reaffirming that the technician would survey the vehicle to confirm or deny the estimate and we would receive a call that night. No call came. The following day I called repeated to confirm or deny the estimate so I could make arrangements to pick up the vehicle but every time I called, the technicians or assistant salesmen would answer and refused to confirm or deny the completion time. This was later explained to me as a way to manage expectations and prevent clients from coming to the shop early and impatiently waiting or rushing the staff to complete the service. I disagree with the technique and believe an answer should still be provided. They finished exactly on the estimate they original gave. The custom dash looks professional and the installation is as desired. They were not able to wire in the original amp, mic, antenna, or steering wheel controls. I did receive an immediate refund on the steering wheel control components that I had requested to be installed since they were unable to install. The technicians were able to come out to the vehicle and demonstrate the performance of the device and show that everything was in working order. Overall, I will recommend people to Banging Systems though I will preface it with the fact that their customer service and sales staff need improvement. The faults in customer service were not enough to make me feel the need to take my business elsewhere but enough to make note of. Once the company improves their customer service and floor service I believe they will be recognized as a superior store. read more

I would suggest that you buy your own radio and then bring it there for them to install. Some of their items are a little bit overpriced, youll find yourself googling thing and finding them cheaper somewhere else. Becareful because some of the employees can try to fast talk you into getting specific things done to your car that is either unnecessary or not what you wanted, and some will say this and that will happen, but it might not be the expectation you are looking for. Wouldn't reccomend this place but if you do come here, come with caution. They might say one thing over the phone and when they start working on it, you'll be paying for miscellaneous stuff that you didnt know you has to pay for simply because they didn't tell you. Edit: "Because of the owners comments" (My initial point is an employee will say one thing but not mention everything, they might not mention you need this piece, or that piece to complete your radio experience. One might say "your radio will be the same, and you'll be able to use your steering wheel controls with it as before" but not mention that it requires an extra piece that you has to pay for them to install it. One would be under the impression that it would just work after you was told it would, not questioning anything else. So clearly theres some miscommunication issues with some employees here. Ive been gaslighted here made to feel as if I got some sort of deal when I didn't, "Oh, I didn't charge you for blank"...when you really did, and I was there when you went over everything and added it all up. I've had an employee try to play with my intelligence and use mind tricks on me here! After complaining about my steering wheel controls not working as I was told they would before I came here, He then point out "oh look, but you got this cool remote" as if im really going to use that or that it makes a difference. Stop the cap! read more

Had a great experience! Didn't try to oversell me on anything, kept speakers and main unit within my budget. Installation was quick and professional. Mention HeiHei, when you go in... read more

This was the worst car stereo installation I have ever had. All I needed was a regular stereo installed. It took them 5 hours the 1st day and then I had to go back a second day because they didn't get things done and another 7 hours. I had to call them and see if it was ready and they lied and told me that they tried to call me. They never did. After they were finished they charged me over 100 dollars more than they quoted me on the phone and they still did not the CD player working, one speaker didn't work, the backup Cam was not working working and the USB port did not work. Only the fm radio worked.i had to go back a 3rd day to have all this done and I still had to buy a backup Cam from somewhere else have it installed and the right front speaker still does not work to this day. I don't know what they did but they did a terrible job and their customer service is even worse than all this It is not existent very unprofessional people. Also the waiting area was a broken couch with foam rubber ripped all over and the place smelled like urine and weed. read more

Banging system is one of the best places to go to get a system. The staff is super friendly. i got subs in the back had no problem with them since i've had them. 10/10 recommend read more

I would NEVER let them touch another vehicle again. They did the pod light install for my 2019 RAM and after waiting 4+ hours the install was done but they informed me that one of the lights were bad. The kit was bought from an online dealer but they (Banging Systems) agreed to do the install. They said since it was bad and if we could get another light that we could bring the truck back and they would install it. So we got a new light and my husband tested the "bad" light with a line from a known good line and it worked, so the light was not Bad. It is the wiring to that light. They also drilled into my brand new truck WITHOUT asking if that was ok, and drilling inside the truck for that install is not necessary as we have learned from other installers. We went back today with the original receipt and the new light to have them fix the work they did and the guy asked "it took 3 months to get a new light??" And we said no but we work and getting time to come here has been an issue. And he said well you can leave it with us and I said I can't do that today or any day really cause last time I was here 4+ hours and I don't have that time right now. He then said "well it is going to take time to get you in". Needless to say I am so over the way the treat customers, they don't warranty their work so I will take my truck elsewhere to get their crappy work fixed. Save yourself the headache and do not go here! read more