Highly recommend Julie Lewis who works there. Extremely pleasant and easy to talk to. I needed paperwork notarized with my boyfriend and she made it a great experience. Very helpful. read more

We use Bangor Savings Bangor Savings Bank for our Business. They are always very helpful and polite. Bryce is the best!

4 phone calls so far to resolve what I would describe as a simple issue. I did not find their people earger to help and just repeating scripts over and over instead of going above and beyond to help. Then my account placed on hold for in error for apparently no reason. I feel it was spiteful. read more

I called their toll free number and asked for the direct number to the Damariscotta Branch, and they refused to give it to me! They said I had to be "verified" first, and that they "don't usually give out the numbers to local branches." Every time I call them they give me such a runaround. All I want is copies of the statements, that we never received or can't find. It's unfortunate they make the smallest request so difficult. We stopped banking with them because of their security walls, can't get any answers to anything unless you are a "signatory" on the account. I am the bookkeeper, and there is no way for me to get information unless I am a signatory? That makes no sense. read more

We have banked with Bangor Savings for many years when we first opened a mortgage with them. We have used multiple banks and credit unions over the years for a multitude of banking needs. They have treated us with dignity respect and courtesy, and always with smiles. More importantly, any issues, questions or concerns have always been taken care of efficiently and accurately. We have had service in person, and using the 1-800 help numbers. They always call back when they say they will and do what they say they will do. They have good rates and free ATM- but they do not discount service! read more

I went into Bangor Savings Bank on a Saturday morning to look at opening a checking account. I was greeted at the door with a genuine and friendly good morning. I said that I was interested in opening an account and the Branch Manager jumped at the chance to help me. Now I only had $40.00 to open the account with but they treated me like it was a million! They came out with this awesome welcome kit, wrapped up in a nice neat box. It had all sorts of goodies and I got to check it out while they took my info. I am thrilled with this bank!!!!!! I never thought I would leave my company credit union, but I did! I got a no min. deposit free checking account, interest bearing savings, a free music CD, free checks, free registers for my checkbook and a great mini register for my wallet. They printed out my card and I was done! I am beyond impressed with Bangor Savings Bank. Their culture is to make people happy. They have promotions through out the year, free coffee (Keurig) at the branch and even a place that I could sit, relax, drink some hot coco and look over my account or catch my breath. I love this bank. 100% read more

Requested mortgage finance information. Got 1 call from David Smallwood. Gave him my SSN and never heard back. Called and spoke to him briefly and he said he'd get back to me. 2 weeks ago. Must be super busy and important. Don't waste your time. read more

"You DON'T Matter More" Let me start off by saying that I am mortified at the treatment I have received from certain individuals within Bangor Savings Bank. I have had EXCEPTIONAL service from countless tellers, loan officers, and managers within BSB, but what has happened to me just weeks prior to Christmas is VASTLY different from my previous experiences... A brief background on me: I am a young professional with 8 years experience in the medical field and with a newly started (and thus far successful) Maine based small business. My troubles started approximately 2 weeks ago (Beginning of Dec. 2017) After having my card shut off without warning. I called Bangor Savings Bank [the bank I have used for well over a decade] to see what the issue was with my card. A polite young lady I spoke with informed me that there was "suspicious activity" on my account. After discussing the nature of my transactions (in the span of a few weeks I had to make multiple deposits as well as had to write multiple checks for my business. Side-note: this NEVER overdrew my account.), I was assured that everything was fine and that my account was in good standing. 2 weeks later, I receive a "Termination of Banking Relationship" letter from Hammond Street Assistant Branch Manager; Krystal Trott. I find it ironic that the cordial and polite woman whom I spoke with on the phone... A.) Shut off my card without as much as an initial courtesy phone call B.) Assured me that my account was in good standing, prior to sending a Termination Letter. Word to the wise for small business owners. Save yourself the headache and find a bank or credit union who doesn't practice dishonesty and deceit. I will gladly be switching ALL of my accounts out of Bangor Savings Bank. read more