My dog was scheduled for a surgery that we waited 3 weeks for. We contacted the office and…read morerequested an appointment with DR. HAY before the procedure, she told us it wasn't necessary, she had reviewed our dogs file. Two days before surgery, she contacted us via email to cancel because she doesn't feel like she is the best surgeon for the case. My dog has suffered for three weeks while waiting for this procedure. All of this could have been prevented had she actually reviewed my dogs file.

They are thorough and not the expensive. They know how to calm down our cat and it only takes…read moreminutes for her annual shots. I highly recommend this vet.

I am so very impressed with our local Humane Society. In a pandemic, they have everything arranged…read morequite well, so that you can help your pet while being safe. This review is for a spay appointment we had in January, 2021. What a way to start the new year! First, the new building! It looks so beautiful from the outside. Clean, well-designed, and you can tell that it is them from the enormous dog statue inside! :) For pandemic spay appointments, you call in and reserve a spot on the calendar when they open the schedule for new bookings. I had to wait over an hour on the phone, but that is because they were closed for almost 2 months, I believe, because of the move. The phone staff were incredibly patient and kind. We drove up on the day of Rosencrantz's appointment, as directed. We waited in line while staff went car to car and ascertained who we were, and put an identifier on our car under the windshield wiper. We filled out the paperwork. Note: Everyone must be masked, and the cat had to be in a hard-sided carrier, per their emailed instructions. The staff members were masked and I felt safe in conversing with them. Then your car gets to the front of the line, and you hand over the carrier. Poor Rosencrantz was so unsure of what was going on! But I digress. At 4-4:30, you drive back and wait in line to pick up your pet. When we were able to get R, the staff member delivering her was very kind and patient with his time, while we asked questions and he gave specific directions. One thing that would have been good to put on the original directions is to quarantine them to a small room for a while, once you get home, and to have fresh litter. Upon reflection, that makes TOTAL sense, but sometimes we don't think ahead. The price was SO reasonable: $40 for a spay, and $20 for 2 vaccines. That price is much appreciated. It is able to be so low because of grants and other funding (thank you!). In all of our interactions with staff, everyone was SO kind and caring. I never felt rushed or had an unanswered question. Highly recommended!

Had an appointment to take my dog to get spayed since it's half the cost of a vets office. When you…read moreget there you have to go in sans dog to check in. I didn't think the people in the parking lot waiting for the place to open were very polite. I was the 2nd car in the lot but other people ran in front of me to check in so I became #4 (not the fault of the Humane Society!). After you check in you go get your dog, but you have to wait until the person in front of you has checked their dog in before you go. Which was kind of a problem in the freezing cold. Especially since I didn't want to lose my spot again to everyone else that was jumpy! My dog was fine after the surgery. She was drugged up so very lethargic but overall everything with the surgery went well. The staff was very nice and friendly. They were talking to the dogs and the people. I wish they would just have a better system to drop off that could be less of a run for it method!

They weren't good to start with a year ago but I gave them a chance. Today some new girl cut me off…read morewhen I tried to speak then gave me attitude when I questioned the higher price. The guy who charged me last time was sitting right there and looked me in the eye and lied saying he didn't hear anything. The girl went to the back saying she wasn't going to deal with me because I was rude but apparently it's OK for her to be rude. I was so worried about my cats. I told them they better not hurt them or I would sue them. Facts! A promise threat whatever. These people have zero care for other's fur babies. They gave me cash back refund and brought my cats out. Their rude employee had such a head trip and now my cats have to suffer. Nobody should take their pets here. I cannot believe the owner allows this. It started with the employee cutting me off, then being told the 2nd distemper would have a cost (but my other cats weren't charged for it), then continued attitude from the employee. Uneffing real.

Very nice and do a great job. Took great care of my little boy and he was very good when he was…read moredone.

i would give no stars, all these reviews abut a caring, compassionate vet sadly i didn't get that …read more I got a cold, rude vet. I came with my kitty, i get "do you have an appointment", no, i don't. told me, "I am too busy go to a vet." Why am I in the parking lot with my kitty wrapped up in front of your truck, your vet truck. Did you say, give me a minute to take care of this situation and then i can advise you , no, you are too busy .Where was this wonderful caring vet?

Dr Rotigel has always given my animals the very best care, often going above and beyond what I've…read moreexperienced from other clinics. Having the option of low stress mobile clinic visits is icing on the cake!

I had an appointment all set and ready to go for Saturday do to my fur baby was slowly fading and…read moresufferin. But then Saturday morning comes around and at 9:00 in the morning my phone rings do to some kinda emergency which was Dr Nance wasn't there. This makes me extremely unhappy do to my dog had to lay here and pass away this weekend with some major complications. This has taken and extreme hold onto my family seeing this as well as storing his body until Monday morning to take his body in for cremation. I do understand that things just randomly come but when you're running a business and you have a family emergency come up you should have some kind of vet tech there to be able to do the job that you set the appointment for. This was very unprofessional. A five minute job of euthanizing my boy turned into a couple more days of grief of watching my dog, passing the way he did. I used to do a lot of business with this place and I've never had an episode until Saturday and that really really breaks my heart because now my business will not be taken over there anymore not after that.

After recently adopting two shelter kittens, I've spent plenty of time at this pet hospital. Dr…read more Rutherford is phenomenal, and the other ladies (vet assistant and front desk) are just as wonderful. They all very clearly love and adore animals. Dr. Rutherford is patient and knowledgeable, takes the time to get to know our family, as well as thoroughly examine and treat our pets. She took time to talk to our young sons when they had some questions about the kittens too. The atmosphere is warm and friendly. We love this place and absolutely recommend it as a great pet hospital.

Very compassionate organization that finds every way to care for the animals in their care. Staff…read moreloves the animals on their journey to their forever home.

This place is poorly managed and management is very rude. We Were told we were getting to adopt a…read moredog and attempting to arrange travel home early to get him. They assumed the dog was flying on a plane which was NOT the case. They did not bother to call us before during or after they of all things gave him to someone else. Had they called to clarify this wouldn't have happened. We are very sad and I would be very cautious of using Al-Van. I certainly would not count on having a dog until Al-Van is in your rear view mirror.

They were absolutely wonderful in getting my cat Loki in for treatment when no other vet in the…read morecounty would even talk to me about an appointment let alone an emergency like I had with my cat.... I highly recommend them and will be bringing the rest of my animals to them...

I'm new to the area and had to bring my sick cat in today. I calle in the morning and was seen a…read morefew hours later. The staff was so kind and caring! The vet was up front about the cost and prognosis, I really appreciated that. Unfortunately my elderly cat Hobo was very sick and we had to put him down. They made sure he was comfortable and in no pain and he passed peacefully. I will definitely be bringing my other fur babies to Town and Country.

Great place and staff. Wouldn't want to ever go anywhere else. These people really care.read more

I have a 2 year old neapolitan mastiff, she was pregnant with 13 puppies, 1 was breached stopping…read morethe 12 others from being born, Roseland animal hospital and Mishawaka 24 hour vet clinic sent her home to die with the puppies inside at 11pm at night. WHAT VETERINARIANS.... I called every single VETERINARIAN in michigan, Dr. Main opened his doors at 2a.m. delivered the puppies, but told me the mother had to get put down her bladder tubes erupted. I couldn't do this and asked him if he can PLEASE SAVE HER, BY GOD HE DID rebuilt her bladder tubes with horse suiters. 9 YEARS LATER, WE STILL HAVE OUT MASTIFF. THANK YOU DR MAIN. THANK YOU, I WISH I COULD SEE YOU AGAIN TO SAY HOW MUCH YOU AND YOUR STAFF HAVE DONE.