First time appt. very impressed with staff and Doctor. They truly care about the animalsread more

The people there are amazing they take time out and they love the animals that come thereread more

Just moved to Paw Paw and had to find a new vet for the babies (2 dogs and 2 cats). My piglet had…read morebeen rubbing her butt so assumed it was anal glands. Called and they got us in ASAP Come to find out it was fleas ( first time in 40 years have I had a pet get fleas). The dr was so patient and kind and you could tell he cared. He even made sure I knew how to take care of the other babies!

When they replied to my review they didn't mention that i had a current prescription for the food…read morefrom our new vet. I wanted to buy locally, but I will have to use a national chain like chewy.

I am so very impressed with our local Humane Society. In a pandemic, they have everything arranged…read morequite well, so that you can help your pet while being safe. This review is for a spay appointment we had in January, 2021. What a way to start the new year! First, the new building! It looks so beautiful from the outside. Clean, well-designed, and you can tell that it is them from the enormous dog statue inside! :) For pandemic spay appointments, you call in and reserve a spot on the calendar when they open the schedule for new bookings. I had to wait over an hour on the phone, but that is because they were closed for almost 2 months, I believe, because of the move. The phone staff were incredibly patient and kind. We drove up on the day of Rosencrantz's appointment, as directed. We waited in line while staff went car to car and ascertained who we were, and put an identifier on our car under the windshield wiper. We filled out the paperwork. Note: Everyone must be masked, and the cat had to be in a hard-sided carrier, per their emailed instructions. The staff members were masked and I felt safe in conversing with them. Then your car gets to the front of the line, and you hand over the carrier. Poor Rosencrantz was so unsure of what was going on! But I digress. At 4-4:30, you drive back and wait in line to pick up your pet. When we were able to get R, the staff member delivering her was very kind and patient with his time, while we asked questions and he gave specific directions. One thing that would have been good to put on the original directions is to quarantine them to a small room for a while, once you get home, and to have fresh litter. Upon reflection, that makes TOTAL sense, but sometimes we don't think ahead. The price was SO reasonable: $40 for a spay, and $20 for 2 vaccines. That price is much appreciated. It is able to be so low because of grants and other funding (thank you!). In all of our interactions with staff, everyone was SO kind and caring. I never felt rushed or had an unanswered question. Highly recommended!

Had an appointment to take my dog to get spayed since it's half the cost of a vets office. When you…read moreget there you have to go in sans dog to check in. I didn't think the people in the parking lot waiting for the place to open were very polite. I was the 2nd car in the lot but other people ran in front of me to check in so I became #4 (not the fault of the Humane Society!). After you check in you go get your dog, but you have to wait until the person in front of you has checked their dog in before you go. Which was kind of a problem in the freezing cold. Especially since I didn't want to lose my spot again to everyone else that was jumpy! My dog was fine after the surgery. She was drugged up so very lethargic but overall everything with the surgery went well. The staff was very nice and friendly. They were talking to the dogs and the people. I wish they would just have a better system to drop off that could be less of a run for it method!

They are thorough and not the expensive. They know how to calm down our cat and it only takes…read moreminutes for her annual shots. I highly recommend this vet.

My dog was scheduled for a surgery that we waited 3 weeks for. We contacted the office and…read morerequested an appointment with DR. HAY before the procedure, she told us it wasn't necessary, she had reviewed our dogs file. Two days before surgery, she contacted us via email to cancel because she doesn't feel like she is the best surgeon for the case. My dog has suffered for three weeks while waiting for this procedure. All of this could have been prevented had she actually reviewed my dogs file.

i would give no stars, all these reviews abut a caring, compassionate vet sadly i didn't get that …read more I got a cold, rude vet. I came with my kitty, i get "do you have an appointment", no, i don't. told me, "I am too busy go to a vet." Why am I in the parking lot with my kitty wrapped up in front of your truck, your vet truck. Did you say, give me a minute to take care of this situation and then i can advise you , no, you are too busy .Where was this wonderful caring vet?

Dr Rotigel has always given my animals the very best care, often going above and beyond what I've…read moreexperienced from other clinics. Having the option of low stress mobile clinic visits is icing on the cake!

I came in with my daughter and we were warmly greeted by reception and their shop cat, Ember. I…read moretold them I was looking for a cat that would be able to get along with my child. So, they invited me in to the cat area. A worker there that works with the cats introduced me to a few and answered all of my questions. I was pleased to see that the cats all looked like they were well treated, provided toys, well fed, etc. I was allowed all the time I wanted to hang around different cats and get a feel of how we might get along if I were to adopt them. I ended up adopting a bonded pair of orange male cats, about 4 months old. I had to fill out some paperwork for the adoption process. On adoption, the shelter gave me a nice starting supply of treats, food, litter, and toys. From filling out the paperwork, I had the cats home within 48 hours. The fee for adopting the cats was $60 for both of them. Both of my cats were up to date on their shots and were neutered. I have had the cats for a couple months now. At first, they were a little shy in their new environment, but once they got comfortable, they have been model cats. Sometimes, new cats will have issues with using their litter box or eating properly, but these cats didn't let the move affect their appetite or litter habits. They are still a little nervous around my daughter, which is understandable since she can be very erratic, but they are warming up to her as I get her to understand that she has to be patient, calm, and easy with the cats to get them to like her better. And, as a pleasant surprise, one of the cats has a wonderful habit of waking me up from nightmares and snapping me out of night terrors. The first time, I just thought it was a coincidence, but as it keeps happening, I feel more at ease going to bed. After having the cats home for a few weeks, the humane society reached out to me by phone to see how things were going with the cats - whether they were using their litter boxes, whether they were eating well, how they were adjusting to the home, etc. It was nice to hear the follow up call and really showed that they care very much about the animals that they look after. The absolute hardest part about dealing with the Humane Society was only adopting two cats. I would very highly recommend that someone looking for a pet to look into the Humane Society.

The lady at the front desk was SUPER rude when we walked in. We just wanted to see the dogs in the…read morekennel because I thought it would be a good idea for my son to see dogs in a controlled environment since he really loves dogs but is petrified of them. (I blame the park by our house in Chicago that is NOT a dog park but people treated it like it was and let their off leash dogs run, jump, bark and yip at my son). We were FIRMLY told they only accept appointments (nowhere does it say that on their website) and they NEVER let anyone into the kennels, to which my thought was, What are you hiding? I was disappointed because I thought this might be a sure fire way to help him get over his fear of dogs (maybe just for a day) but back to the drawing board I go.

They weren't good to start with a year ago but I gave them a chance. Today some new girl cut me off…read morewhen I tried to speak then gave me attitude when I questioned the higher price. The guy who charged me last time was sitting right there and looked me in the eye and lied saying he didn't hear anything. The girl went to the back saying she wasn't going to deal with me because I was rude but apparently it's OK for her to be rude. I was so worried about my cats. I told them they better not hurt them or I would sue them. Facts! A promise threat whatever. These people have zero care for other's fur babies. They gave me cash back refund and brought my cats out. Their rude employee had such a head trip and now my cats have to suffer. Nobody should take their pets here. I cannot believe the owner allows this. It started with the employee cutting me off, then being told the 2nd distemper would have a cost (but my other cats weren't charged for it), then continued attitude from the employee. Uneffing real.

Very nice and do a great job. Took great care of my little boy and he was very good when he was…read moredone.

We had a beautiful experience here! The staff are super friendly and kind. They have beautiful,…read morewell cared for animals on site - so it can get a little noisy. Their application process was simple, though with really great questions to do their best to make successful matches. The pup we adopted stayed there a little longer due to her medication needs and our older dogs at home. We were able to go visit her for a few hours on a day before we were able to bring her home later that week. The staff were wonderful during our 'meet and greet' and definitely loved meeting our older pups! We went through great information about vet care, spay/neuter and more and they provide awesome supports for bringing home a young pup - even sending us out with puppy food. Wonderful experience!

The staff were very helpful, the facilities were clean, the animals seemed well cared for. The…read morekitten I adopted is extremely friendly, and is the sweetest little trouble maker. The problem is that, after getting her home we discovered she was still infested with tape worms. We had to get her to a vet a.s.a.p and have her de wormed .. again .. apparently. This animal should have never been put up for adoption in her condition. We paid quite a bit of money for a kitten we thought was thoroughly treated. It cost me even more money .. this facility was going to issue a partial refund for the unnecessary expense and aggravation, but NEVER followed through on it.