Easy ingress, well lit, easy egress, easy access to a great bank make Bank of America a winning…read moreexperience!

I use to love this location. Lisa S. was our favorite and is no longer there but not the only…read morechange that has become a problem. In the last year the bank has become equivalent to standing in line at the DMV. They shut down the drive up lines (time to rethink opening those back up that would help stop the spread of all kind of germs). There are never enough tellers to help the people in line. THE FIRST of the month 1 tell and 15 older people struggling to stand in line 30 minute wait for me to deposit two checks into a company account . I have also had tellers give me the straight up wrong information telling quoting laws that do not exist (they are bank of america policy not laws) and upset with me when I question have questions about this misrepresentations. Customer service is clearing a sub par department at this place and not an attitude.

I cannot speak highly enough about Community America let alone this location. Every single time I…read morecome in person I am greeted by genuinely friendly employees no matter who it is who are very efficient at their jobs and as a result, you never really have to wait in line. Today I had such a great experience that I just had to gush about it here because-seriously- I've never had a bad experience in this building with these great employees! Joseph was my teller and made great conversation as he quickly processed what I needed and gave me a printout of the bond receipt. Shani is a wonderful woman I have worked with several times who not only works as a teller but also processing credit cards and probably multiple other jobs I haven't seen. She saw me in the building today for another reason and dropped everything she was doing to swiftly handle my new credit card application right then and there! It had been in the works with some paperwork for a few days and we'd been back and forth by email, but when she saw me instead of just calling me next week (it is a Friday), she took the initiative to get me all squared away right then and there! Plus, she was so personable the entire time and made the process incredibly easy for me. I am so glad folks like Shani and Joseph work at CACU and help make my experience so delightful each time. I've done business with CACU my entire life and compared banks and other credit unions without finding any superior to this. Plus, they have free cookies and coffee in the lobby. The benefits of this credit union versus a bank are myriad and include higher interest rates on savings accounts and CD's and lower interest rates on credit cards. Plus, you get dividends as a member of the credit union.

I have been a member since 1964. Always received good service!!…read moreThey are friendly and very active and supportive in community affairs.

I went to their seminar called "Eat & Educate". They provided pretty useful speech about funding…read more (Look like every month has different topic) I always love the bankers show you how they work with their customers instead of pushing them. Although I am with other bank, I would consider about them in the future :)

I always hate to think about reviewing a bank because let's be honest... It's a bank. This bank is…read morein a convenient location, right next to Legends (so its a short trip for my wife from the money to the merchandise). It has an ATM and drive up windows. All of the employees I have interacted with have been extremely friendly and helpful.

Considering this location was in the soft launch stage, I will show some grace. Since we opened our…read moreaccount with Truity back in 2019 I have always been a firm believer that this is truly a better way to bank. There were only 2 locations in Lawrence, the only branches in Kansas at the time. Now they have 4 branches in Lawrence, 2 in Olathe and 1 in Shawnee...marking 7 branches total in Kansas now. I have had the same debit card since I opened my account in 2019, but it was misplaced over the weekend and instead of calling into customer service to have a new card mailed I was crossing my fingers that this location was open, so I could have one printed on site. I absolutely adore the perk that cards can be made upon request, because most banks you have to wait for a new card to come in the mail; one of the many reasons to love Truity! From my usual experience based in Lawrence the staff is always friendly and warm. Whether I needed to deposit a check, withdraw money or open a new account I have never had an issue with customer service until I visited this branch. I was so excited to see a place where we have banked for years be so close to home and I was ready to establish a great relationship with people that will probably see me often. Upon arriving I noticed they have ITM, not ATMs. ITM's are new to me and I think it's a smart move given how much technology has advanced. When I finally made my way inside, I was greeted with icy disdain from the branch manager Stephanie Thomason. Maybe because I had to bring my curious toddler with me and I get not everyone "enjoys children"...I thought Truity was a place for families to feel welcome especially with the upcoming events including a Family Fun Day with the Easter bunny, bounce house and a scavenger hunt; but maybe only tolerated during certain events? The senior member consultant Samuel Duncan ended up assisting me with getting a new debit card. We went through the normal process of asking what happened to the last and picking out a design for the new card. I decided to go with the previous design I already had because I'm used to looking for that color when I'm pulling it out of my wallet. As I wait I snap a few pics because the architecture of these new builds are very nice! Shortly after Samuel returns with a confused look on his face, then informed me the machine accidentally printed the wrong design. I wasn't in a hurry so I let him know I could wait for the correct design to be printed and then I was told that it was a code issue an would continue to print out the same way....also that it wasn't an issue that could be fixed by the staff in house as it is serviced my a "card provider". Not sure if this is just a soft opening glitch, but it turned my first experience here into a huge disappointment. No warm welcome, no invitation to the beautiful coffee station, no information about the upcoming events, no smile and leaving with a card design I would never pick. If I wasn't already a member knowing how great this establishment is, I definitely would not have signed up for an account here this day. I'm really hoping the codes for the cards are updated as soon as possible and that the Grand Opening was a way for the staff to get excited about being in Shawnee as the residents are to have a Truity Credit Union.

I love this bank! I love how my Kasasa checking account pays me $10 a month just for using my app…read moreto check my balance as well as swiping my debit card (I mean who doesn't pay with card nowadays???) Friendly people and great service. I highly recommend stopping in.

Recently deposited a check from USAA into my Navy Federal Credit Union account and then USAA…read moreabruptly stopped payment on this check. The bad thing is that the credit union had already gave me credit and I removed the cash. It was significant, over $5,000 for an accident involving my car. USAA had stopped the check because they thought it had been overnight end to the wrong address. Incredibly, the credit union worked with me without hassle as I worked with USAA to reissue the check. The Navy Federal Credit Union basically gave me an interest free loan for 10 days until I finally got the new check. Fantastic customer service from both the staff on location and those I dealt with by phone. I also have a car loan through them and have been very satisfied with the service I've received. Thanks Navy Federal Credit Union!

My good friend called to get information on a problem was told he has to some in. That's a 2hr…read moredrive 1 way Not great customer service

I love this location. Joy was so friendly and helpful. She made everything run so smooth. I really…read moreappreciate her top notch customer service