I have been very pleased with this bank. It has four arms. Two in the drive thru, one in the entry…read moreway and the other inside the branch. The atms also spit out various denominations besides just 20's. I have easily made withdrawals and deposits at the teller, with them all being easily accommodating. When I got married and changed my name they made that process seem less and easy. Each individual that I have encountered at this location has been pleasant even on the busiest of days!

Ive been banking with Domestic for about 5 years now and have found them to be a truly great bank…read morein many respects. First and foremost, their interest rate on their free checking account is about 7 times higher than any other bank in Rhode Island (no joke). Secondly, i've always found their tellers to be beyond friendly insomuch as the first couple of times I went I thought their boss must be doing reviews that day. I can't recommend this bank enough to people...well done!!

I have been an account holder since this branch opened…read more There has not been a time I wasn't treated in a professional, courteous, and friendly manner. Some of the original staff call me Mr. Name, nice to be remembered. Almost never a wait inside and most times you are first or second in drive thru. Safe deposit boxes offered. ATM inside and a drive up also. Grounds are well kept and always clean. It was the first bank in the area. I just like being treated as a person, not like I am lucky to bank here. A great banking choice if you want to be appreciated.

The entire team here is awesome. Small branch but always full of smiles. I appreciate the time they…read moretake to make sure everything is taken care of in one visit. If for any reason there's follow up needed, they make sure confirmation is given. Teller line does get a bit busy during lunch time but they do their best to give alternative options to save you time. I have always come here for my questions, account changes and general banking needs.

A+ for loan approval process and speed…read more F- for everything else. Applied for a loan and was quickly approved. The issue was, that the check was for more than the vehicle contract amount. As a result, I reached out to see if they could just wire the correct amount to the dealer. NFCU would not wire to the dealer. This makes little sense, as wiring it to the dealer would be the most secure option, and would ensure their security of the collateral. Instead, I was given the option to either request a direct deposit of the original funds amount to my account, then wiring it myself to the dealer or reapply for a new loan of the new amount. They would not even reissue the check for a lower amount. I chose to have the funds direct deposited. WHAT A MISTAKE. The process started on Thursday evening, and funds were finally deposited on Wednesday. At that point, I call in to do a wire transfer. I'm then told that it can't be done over the phone, and that I would have to send it as a secure message. The wire process is now slated to take 24-48 hours... That's pretty unheard of for an institution of their size. Wires are designed to have the money be sent within minutes. All in all, the whole process added over a week of delay to the process. Had I known it was this bad, I would have just reapplied on the phone Thursday night, overnighted the check, and had it by Saturday. NFCU should seriously reconsider their processes. These inefficiencies will seriously turn away newer member. Also, prior to this whole ordeal, the dealer told me that they would accept the check, but that they would have to wait until it cleared before allowing me to pick up the car... seems like they themselves have had to deal with these inefficiencies.

I would like to say the teller named Amber gave me excellent customer service today at the…read moretraditional branch. I was hesitant about going there because I had a horrible experience with a banker over a year ago. I even switched most of my money to another bank. Thank you again, Amber.

Hesitated to switch banks, but so worth it. Completive rates, great rewards in credit cards,…read moreinterest on checking, foreign ATM rebates, what's not to like?

I have their app., and want to make extra payments on my loan, but the app. isn't working right. I…read morecalled them, they opened a ticket for app., but don't know when I'll hear from them. I asked if she could take the payment on the phone, yes, for $10. I said she should do it for free because it's their app that's not working right. So, I either wait indefinitely for them to fix it, or drive 45 minutes each way to do it in person. When this loan is paid, they've seen the last of my business.

Love the personalized service here. Conveniently located for me as I work in East Providence…read more Everyone there goes out of there way to accommodate you. It's a one stop credit union. I applied for a loan and got a better rate than my other two banks. I have money directly deposited to them and they break it up to pay my loan, savings and clubs for Christmas and vacation.

Got hit with fees non stop while going through financial hardship and Zoloft withdrawal due to a…read morelack of money for my appointments. Had to stop therapy, all help programs are out of money. Reached out for a little compassion, it got forwarded upwards with no response for over 24 hours. No resolution, no care. My checks disappear as soon as they hit, keeping me in this spot by design. If you're looking for a bank that understands mental health, real life, or just basic decency...look elsewhere. A lot of credit unions and online banks are way less predatory and don't depend on the struggling poor for a significant part of their revenue. If you look at their social medias and you'll notice something very telling about how they feel about diversity. Almost too obvious that this is the poor vs rich.

This is the best bank i have ever dealt with. Everyone is so nice and always very helpful.read more