They told me I didn't have an appointment today, but I did and I have the appointment card to prove…read moreit. The woman at the front desk acted like I was crazy out of my mind for saying I had an appointment today . They offered no apologies. and made no attempt to reschedule. They did tell me that I could wait an hour because the hygienist had a patient at 12:30, which was supposed to be me. Prior to this, I had billing problems with them. One time they didn't bill my insurance. When questioned, they said it was because the image of the card I sent them was blurry. Instead of telling me that it was blurry and asking me to send a new one, they just didn't bill insurance and kept sending me bills. ??? I sent a new clearer image to the 2-to-3 different phone numbers they told me to text it to and I guess one of them finally worked and they billed insurance. Then they told me there was a balance still due so I called and the woman, and over the phone she said the remaining balance was $23 so I paid it. Two days later I got a bill for $44. It's just these weird expenses and a very disorganized scheduling and building system. Today the woman at the front desk, even though I was clearly upset when I left shouted "have a nice day!" after me in a passive aggressive way. The hygienist I had was good but the billing and front desk staff are unacceptably bad. I'm happy to be moving.

Always been exceptional and outstanding. With Dr. EADS retired now, not sure how it will be going…read moreforward.

Super impressed. I have been seeing another dentist in Bloomington since 2016. I liked his office,…read morehowever, their dental equipment is not modern (you rinse with a paper cup and spit into a sink) and I never felt like I was getting the best possible cleaning from the hygienist. My partner has been going to BFD since we moved here, so I decided to give them a try. Went in today and had x-rays taken with state of the art equipment. Andrea, the hygienist, was great. She explained everything she was doing. She then gave me a really excellent cleaning. I honestly felt like the first REAL cleaning my teeth had since moving to Bloomington (even though I just had one at my other dentist's office four months ago). Dr. Shirley examined my teeth and talked to me about a filling that I have lost recently. He was friendly, explained everything that would be done when they replace the filling and spent a good amount of time with me, answering all my questions. Andrea explained the cost of the upcoming filling procedure so that there will not be any surprises when I return. Large office, plenty of parking. A bit weird getting in and out of the lot due to road work but that should be completed soon. All in all, a really great experience and I am one of those people who really HATES going to the dentist. Now I just need to call and cancel my cleaning appointment at my former dentist's office, because Bloomington Family Dental has won me over. I am an avid Yelp user and the negative reviews of BFD had kept me away. Regardless, don't let the negative reviews sway you. If you are looking for a Bloomington dental office that is modern, friendly and thorough, I highly recommend this office.

Front desk gals are not very nice and do not cater to patients…read more For a long time patient I do not recommend this operation at this time

Happy to have found a dentist who respects the fact that it's MY mouth and my decision about how to…read moreproceed with recommended treatment(s). Dr. Cummings thoughtfully answers my most off-the-wall questions about his treatment plan and dental health in general, and then says, "call me back if you have any more questions". Appointment scheduling is efficient, too - the one time he was running over-time on the patient in front of me, he came out to the waiting room and told me how much longer it would be. I just wish there were more medical professionals out there who treat their patients with this kind of respect.

Great experience all around from check in to check out. The interior is beautiful, spacious, warm…read moreand welcoming, very well decorated. Staff was all very nice, more importantly the hygienist, Stephanie was amazing!! Professional, knowledgeable and super nice. Dr Cummings is great as well, feel confident in switching to this practice, so glad they came to the area!

So I went in full teeth removal yes I had insurance yet I stressed multiple times I wanted know all…read moremy options even if some payment had to come out of pocket. I expressed I didn't want the old dentures so what's my other options? Dentist kept telling me it would be discuss next time. All in all they never gave me other options and just cared about the insurance money.

Told me they would call me back when They heard from my insurance but it's been months. Front desk…read morestaff was nice but they overbooked themselves.