I'm very pleased with my choice of Bannister Plumbing. First of all the technicians were very patient, informative and polite. My technicians name was Kyle and he treated me like an old friend and my home as if it were his own. Highly recommend Bannister, the company as a whole is A-1 all the way around. read more

Way over charged for services! And had over a $400 charge for company warranty to come check the water they installed..I will never use this company again nor recommend them read more

I had a drain line stop up...they spent all day repairing a 30 year old line and replaced 3 toilets also...very efficient and clean. Matt, Clayton and Ralphie did an awesome job. Actually they are replacing a water heater also...I've checked some things off of my list that were needing done. Can't say enough about how great of a job they did...worth every penny spent! JTennison read more

banister air and plumbing, came out to unstop my AC line. They were awesome with that, me my washer drain line was in need of repair, said it would cost $279 to repair. How did they fix it?. Ran a very small waterline out the front of my house. I will never call them for anything else again. read more

Worst company I've ever dealt with, they came out to replace the ac compressor fan motor and conned me into having my inside unit cleaned, should have said no as the inside unit was havingno issues, they did all the work but 2 days later the compressor fan falls off, they came out to put it back on and they tell me the fan is warped and needs replacing, I was ok with that, another day passes and my inside unit starts howling and stops, called them up and they tell me that's not under warranty but was charged for the cleaning, as far as I'm concerned this issue wouldn't have been a problem until they put their mitts on it, been without ac for 3 days now and they won't come out to fix their mess up, they don't guarantee their techs work, never again will I call this 2 bit outfit, wouldn't let them handle a plunger to unstop my toilet! read more

Tristan came out today and gave me a fair bid on what I needed done. He was very professional and knowledgeable. They called about 30 minutes before he got here to let me know that he was on his way. read more

I had both an AC system not working, blowing hot air and a clogged kitchen / laundry drain. These guys are not cross-trained so two different servicemen had to come out. The first to show was the AC tech. He spends less than 15 minutes looking at the system and then recommends that the entire system be replaced. He did no controls diagnostics, not even putting a multimeter on the contractor, capacitor or control board. The outside condenser unit is clean as a whistle, the inside A coil probably could be replaced, but don't you owe it to your customers to try something before saying you have to replace everything. Then plumbing guy was even worse. He looks at the drain and says it's not draining, DUH! Sherlock. They wanted 250 to come back, 500 to run a camera down the drain and 800 to run a jet wash. What happened to the good old days of just running a snake down for a simple clog. Avoid these scam artist at all cost. One they are used car salesman and two their techs don't have half a brain. Upset Customer From Poor Performing Service read more

Bannister Plumbing came to our house and stood doing hardly anything, gave up on doing the job, and the charged $300 dollars for it. We had to fix the problem ourselves. Their nothing but a bunch of professional loiterers. read more

Bannister Plumbing is first rate service. I have had the company come out to my custom home on several occasions (one for a serious kitchen island flood/reinstall) and each service call has been exemplary. The recent service was for the kitchen island drain and Jonathan was my tech. He was polite, prompt at diagnosis and resolved my issue. Very professional and highly recommend! They offer Star Club to save on yearly maintenance and repair fees. read more

My 86-year old father called Bannister to fix his air conditioner which they failed to do. He called a different company that was able to fix it though. However, Bannister took money out of his charge card anyway. When he called them today, whoever he talked to was very rude (borderline abusive) and told my father that they had documented that he had refused service which he had not. My father said he would report them to the Better Business Bureau, they said to go ahead because it wouldn't effect them anyway. I would suggest that their ethics and customer service be looked into. read more

After bad experiences with two other local plumbers, I called Bannister Plumbing. My neighbor highly recommended them and now I know why. They made sure I was 100% satisfied and went the extra mile. Dustin Tipton was our plumber and he was very knowledgeable and extremely polite. They will be who we call from now on. read more

My property had an ongoing nightmare of a plumbing issue. After using a competing company numerous times, spending thousands of $, we still didn't have this issue fixed. I heard an ad for this company on the radio that they can repair pipes without tearing the house apart. We called them and even though we are outside of their usual service area but due to our plight, they sent someone out to help us. I'm pleased to say they fixed our issue! read more

This business is always professional and very accurate in resolving the issue quickly with no surprises. Technicians are polite, well-groomed and always professional in manner and actions, They are very careful in entering a house to not track anything in and to keep the work area neat and clean, always restoring it to original condition. read more

It's been a long time since I seen a business run as well as Bannister Plumbing! They kept me notified of my status, sent a text of the Plumber and Name. Showed up on time in a cleaned and stocked truck. The plumber was friendly and dressed professionally. He explained what he was going to do and the exact cost. Then he inspected the plumbing related items of my house and made recommendations! If you ask if I would use them again, you betcha! Bannister's Plumbing is like business used and should be! Try them, you will be very pleased! read more

I called Bannister plumbing to get an estimate on a repair. They charged me $69 for a bid that was $4050.00 and would not be available to do the repair for two weeks. An other well respected plumbing company came out on the same day, completed the job and only charged $565.00 to do the same job. The only excuse the Banister salesman could give me for the astronomical bid was, the price of materials have gone up because of Covid. We are talking about 30' of pex line! I would not recommend Banister Plumbing. Danny S. Tyler, Tx. read more

Recently moved into the area and have already used them three times. Each time they delivered excellent customer service. Treated my home respectfully (shoe covers), able to break down pricing and work efficiently to get the job done correct the 1st time. I will continue to use them. read more

Wow! I really liked the job that was done by JR and his co-worker. I highly recommend this company. They did an excellent job and were efficient and careful. They let you know what is going on every step of the way. Every time the guys came into the house, they put on their shoe covers. They did a great job for a reasonable price! read more

I built a house 2 yrs ago, they did my plumbing. Good luck with any problems you have after they get their money.

Great company. They repiped my home over head when I had a pipe bust in my slab. They were/have been wonderful to work with, hard working and efficient. They also had the best bid out of about 8 plumbing companies. read more