Joan and her team at State Farm are the best! Tremendous customer service and always willing to go…read moreabove and beyond to address my insurance needs. Customer for life!

I have been a customer with State Farm for about 4 months. When I initially signed the policy in…read morethe office with Libby she was great. I get paid twice a month(10th & 25) so I have all my bills coming out of my large check on the 10th. Libby contacted me monthly and made sure everything was good and was always trying to offer other services. So on this month I was charged twice and the payment wasn't due until the next month. It auto drafted out of my account leaving a zero balance. Libby changed companies and is no longer there and I went it to see what the situation was. I dealt with Haven and she attempted to help and called her manager in and (manager)she was very nonchalant and unsympathetic. I don't know if it was above her skill-set to return my funds or she wasn't in my shoes and didn't really care. She began to tell me the last person this happened to(week prior) didn't get their money returned either. My reply was "I'm not that person and I'm a great paying customer." She asked Haven if I had signed the Auto draft document to cover the company's butt. It's evident they don't go to bat for their customers. I was told they would follow up with billing. As a result my bank account was empty from this happening. I had a dental appointment that morning(missed and incured $50 fee for no show), phone was cut off due to this($30 late fee) and my gym membership tried to auto draft($30). Every call I had to initiate because they didn't find it important. I received a call back this morning telling me they are not returning funds due to company policy. Being a former Combat Army Ranger Veteran I think I was done wrong and I'm not satisfied with the service. I hope this review helps someone. This experience may not be indicative to State Farm, May only be this local office. Let's see how quickly they respond to this review. They need Libby back cause customer service has left the building...

Thea Luzuriaga is easy to speak to. She gave me, a newcomer to Medicare, the whole picture…read moreincluding price estimates upfront and not on a need-to-know basis. She mailed me all relevant information including price estimates while we were first speaking on the phone. Her ability to assess my best options and her experience and exceptionally detailed knowledge of the field were impressive!

I couldn't ask for a more compassionate "neighbor" when I needed help! I know that I am more than a…read moreclient after the way Cliff personally assisted me with the claims process. Professional, responsive, and genuinely there for us!

My family has worked with Cliff Gaubert and his team for over 25 years. We've trusted Cliff with…read moreour cars and homes because he truly cares about his clients and always helps us understand what policy would best meet our needs. His team is also one of the best out there, always kind and courteous and willing to answer any questions. I still call Cliff and his team for advice even though I now live in a different state because I truly trust his advice! I highly recommend choosing Cliff and his team for your insurance needs because they actually care about you and your needs.

They will sneaky charged you more without notify even made the deal of the monthly deal. Can't…read moretrust.

Ryan is an excellent agent and he has a wonderful staff. I highly recommend his State Farm office!read more

We have been with Ed for over 30 yrs both auto and house. He and his team have always been there…read morefor us and respond promptly. Extremely helpful right after Helene hit our area, actually spoke with him directly the morning after of the event, gave great guidance.

I was in the Cherrydale area trying to get a document notarized at my bank's newest and nearest…read morebranch, and after finding out that they had not yet received their notary license, I was unsure where my next stop should be. It was then that I glanced over and noticed the State Farm office and thought surely they must have a notary on site. I wandered in and inquired and was directed to Ed. Despite my not being a policy holder, he happily notarized my document for me. In today's crazy world, we have to help out our fellow man, and I appreciate Ed doing just that. In the future, should I need to find a new insurer, I will most definitely remember this small act of kindness. Thanks, Ed!

Well, my first experience here was great, then I go to get a quote for a second vehicle, get all…read morethe way through the quote process, which had me at $225 for two different vehicles, one being financed and one paid off. Awesome, all right, this is with specifying VIN numbers so that I should have been matched up with the correct policies, then they realize they messed up and now I'm looking at $235 just for one vehicle, with a $230 down payment for my second policy. Never ever had a down payment for an insurance policy before, so thanks for the false hope I'm getting a decent rate even though you should have known what department to send me to. Just another way to gouge the working class. Thanks Geico, thanks "independent branch"

Amanda is the most patient, knowledgeable, engaging, and attentive agent I've encountered; she is…read moretruly a plus, as well as my reason to move forward and have her process my payment today.

Excellent service! Justin was super knowledgeable and helped me a lot. Thank you guys!read more

Nathaniel has been the best help and is so friendly and knowledgeable in all things insurance. I…read morewould recommend him to everyone in need of any kind of insurance!

Complete nightmare. I live in more pain everyday than people can imagine. Womack hacked me up…read morereally bad. Even the doctors in Charleston that attempt to fix this kind of complete mess don't even want to attempt to fix this .If you don't want live in a nightmare stay the hell away from this place.

My grandmother was seen by PA Andrew Marrs and was told that he needed to consult with his…read morecolleagues and would be in touch with her in 2-3 days. On the evening of the 5th day of not hearing from the PA, a message was sent through MyChart. Two more days pass without hearing from the office. I called the office to speak with the admin, Jerry, but he was "on a conference call and needed to leave in 30 minutes and would call me the next day". I advised that I am NOT on my grandmother's HIPAA and that they would need to contact my grandmother directly. Again...here we are on day 8 with no response from the office! This is absolutely unacceptable and negligent! As a 30+ year employee in the medical field, I am completely disgusted with the lack of care from this practice!