They have actually moved to 4910 N 12th Ave because the location on Fairfield was damaged last year…read more(2020) by Hurricane Sally. She destroyed my car & damaged my doctors location. Anyway - the entire staff has always been so caring & professional! I had an appointment last week with my doctor- Dr Konell. I said while leaving, I don't know how to thank you. He stated if they are on Yelp - leave a review. So here it is! It's a great area with plenty of parking & when you find a doctor that really listens to you - never let them go!

The entire staff worked real hard and took good care of me. I loved my nurse because she made me…read morerealize all about good sacrafuce to get good results. This is a good hospital. I approve.

Dr Harlan is fast, professional, and speaks to you like a real person (even if you are a fellow…read morehealth care professional). Knowledgeable staff

Dr. McDaniel and the staff at Coastal Vascular & Interventional, PLLC were very comforting,…read morefriendly and professional. They really do their best to make you feel at ease. A knowledgeable AND friendly staff is not always easy to find. That is not the case here. They were very knowledgeable, friendly and made sure that you are well informed about every step of your procedure, from the time you enter to the time you leave. I highly recommend them.

I cannot say enough wonderful things about my experience with Dr. Butler and the entire team. From…read moremy very first consultation and follow up appointments, I felt informed, supported, and genuinely cared for. Dr. Butler took the time to listen to my goals, answer every question, and explain the procedure in detail. I never felt pressured, and I appreciated the honest recommendations. I am only two weeks post op and am already extremely happy with the results . The incisions are healing beautifully, and the attention to detail is evident in the outcome!

If you are considering surgery with Dr. Butler or anyone at Gulf Coast Plastic Surgery, I strongly…read moreencourage you to read this review carefully. I underwent a primary rhinoplasty with Dr. Butler in July 2024. During my consultation, I clearly stated my two main goals: reducing my dorsal hump and lifting or rotating the nasal tip. Dr. Butler told me that my tip angle was already appropriate and that reducing the dorsal hump would cause the tip to "fix itself." Although I questioned this explanation, I trusted his professional judgment and proceeded with surgery. From the early postoperative period, it was evident that something was wrong. Even with the cast still on, my nasal tip appeared droopy and unsupported. I also want to note that no taping or support was ever used postoperatively to help maintain tip position. I was repeatedly reassured that this was normal and advised to "give it time." At cast removal, the issue became more apparent. Although swelling masked some of the deformity, my tip remained rotated downward, consistent with a developing pollybeak deformity. I again raised concerns and was told that all swelling had "settled into the tip" from the cast and that there was nothing to worry about. Between two and three months post-op, after moving out of state, I sent multiple emails to Dr. Butler's nurse expressing concern about my collapsed, downward-drooping tip and a prominent bump at the tip of my nose that appeared to be protruding cartilage. These concerns were again dismissed and attributed to swelling due to my being "very active," and I was told I would need to wait until six months post-op for evaluation. At my six-month in-person appointment, my appearance had not improved and had, in fact, worsened. I raised my concerns directly with Dr. Butler regarding the obvious pollybeak deformity. His response was dismissive; he stated, "Someone's been online, haven't they," and told me that my nose looked great and that he "wouldn't have changed a thing." No revision, corrective plan, or financial accommodation was offered. Following this appointment, I consulted with three well-known U.S. revision rhinoplasty specialists, all of whom independently confirmed a clear pollybeak deformity, a droopy and under-rotated tip, and protruding cartilage irregularities. Ultimately, I required revision rhinoplasty at fifteen months post-op, at an additional cost of $15,000. Several months after my surgery, I reviewed the practice's website and was shocked to find my photos being used in a misleading manner. Although I signed a photo release, I did not consent to false or deceptive representation. The photo labeled as my "before" image is actually my six-month post-op result, while the photo labeled as my "after" image appears to be taken within the first month post-op, when swelling temporarily obscured the deformity. The website claims the "after" photo was taken at four months post-op, despite me not having a four-month appointment. If my nose truly "looked great," it is concerning that my unsatisfactory six-month result was used as a "before" image. I have attached screenshots and accurate before-and-after photos for reference. I reached out to the office to express my concerns regarding my postoperative care and the misleading use of my photos and received no response. I am sharing my experience so that others can make a fully informed decision and avoid the physical, emotional, and financial distress that I endured.

Had a wonderful visit! It was our first time and I had a sore throat. They saw me as quickly as I…read moreneeded to make sure it wasn't strep throat it mono. Thankfully it only ended up being just a bad case of soar throat. The staff was very pleasant and the doctor was very knowledgeable. The nurse was very attentive and kind and if it was the fact I was in so much pain I would have remembered their names to write in this review. Props to the emergency room next door as well. The GPS led us there first and they new exactly where to point us to get to the urgent care. (They call it priority care FYI) Overall a great visit and would recommend if you have something urgent you need looked at. Especially if your doctors appointment is going to be a few days away or longer. They will take care of you and be honest with you. Kudos again for helping us find the cheapest pharmacy to get the antibiotics we needed. 11/10 would get sick again.

Dr McMartin removed a small "age" spot (solar lentigine) from my leg..per my request…read more He hit it with 5 "shots" of liquid nitrogen ( which was overkill) as I have had greater than 30 of these removed over the past 20 years Previous providers spray once or twice and that is enough. The spot became a wound and took two months to heal. It is now a scar. To add insult to injury. My insurance was billed $222.00 just for that one treatment. Unbelievable.

Good urgent care overall. The wait times don't seem as bad as other urgent care options in the…read morearea. Check in was convenient as it's done via your mobile phone. I hopefully I won't have to visit anytime soon, but if the time came for me to seek medical attention, I would not oppose trying American family care again in the future. Overall the care seemed solid. I don't wanna put my stamp of approval into l've visited a few times. But so far, so good, 1/2

10 out of 10 will never recommend me and my mom went there for my mom and she went in there for…read moreantibiotics. She was seen relatively quickly, but the doctor judged everything all the way to the medicine that she took and then tried to refuse to give her the antibiotic she asked for they finally checked my mom and it turns out that she has pneumonia and the doctor gave steroids instead and my mom is a type one diabetic and that can make her go into a DKG that doctor needs to be fired

Went in for Laser Tattoo Removal. The staff were super friendly and did a great job distracting me…read morew conversation during the services (laser is painful LOL!). They also offer military discount which is awesome. Planning to be back for more services they offer.

I got a laser tattoo removal and it made absolutely no difference. They said it was supposed to…read morescab and the ink would come out in the scab but it never scabbed and didn't lighten at all whatsoever. A complete waste of money and a scam. They didn't use strong enough lasers at all and after spending a lot of money, I am very disappointed.

I was rushed by ambulance to Sacred Heart Hospital for a bad fall I had, I was admitted and had to…read morehave major hip surgery, I was there for a week due to some complications . I was so glad that I elected to go to Encompass Rehabilitation Hospital for my rehab. after being discharged from the hospital. My experience could not have gone any better. From the moment I was transported from Sacred Heart Hospital (after being there a week) with a few medical complications. I was brought to Encompass and the staff was remarkable!! I would highly recommend you making the right choice with Encompass!! If I ever had to go to any rehab. facility it would ONLY be Encompass. I was treated so nicely by rehab, staff, (a special thanks to Kayla Y ,Kayla S, Daniel, Holly, Lindsay PRN, Audrey Case Manager and Rachel OT.,) ,administrators who were amazing, the nurses were so thorough and careful, the Dr. on staff was detailed and the pharmacist was so helpful , and the food was fantastic too!! I only hope I don't have to go to a rehab. facility again But, IT WOULD ONLY BE ENCOMPASS HEALTH PENSACOLA!!!! I tried to think of anything I could tell you to improve on but, there was nothing!!!!! You all were AMAZING!!! Thank-you so very much for making my week of care the Best of the Best !!!!! KIM Cooper

Due to complications following a knee replacement, resulting in a spacer placement in my left knee,…read moreI elected to initiate rehabilitation in a facility dedicated to meeting those needs immediately after being discharged from the hospital. This is the 1st time I have done so. I usually go straight home. My friend and home health care physical therapist suggested I transition to a rehab facility prior to going home because of the challenges of being below the knee amputee on my right leg, it would be in my best interest and moving towards the best possible outcome. She recommended Encompass because she had heard good things. I can now personally testify to the EXCELLENT care I received over an 8 day stay. From the moment I was delivered into Encompass care until the moment I was discharged and on my way home, I received a quality of care that I have never experienced before. Every nurse, nursing tech, and physical therapist who implemented the care prescribed for me was exceptional. They listened to my concerns and reassured me as to the plans in place to meet my needs. Because this procedure is part of a series of steps needed to give me complete control of my quality of life they took care to explain clearly how everything would work together when the new hardware was installed and I was ultimately able to live my best life. And those were the folks I had minute by minute interaction with. My case worker, the doctors, and administrators were on point to ensure that they clearly directed the care my people implemented and made happen. I experienced the full spectrum of emotions from despair to joy, and my team was there and available to hold my hand or celebrate our victory. And that word TEAM is the most important to me. Encompass gave me a Team approach to successfully transitioning back home while continuing to progress to the new hardware installation. After which I will return to Encompass to complete this process knowing that my Team is there to support my needs whatever they may be in this next stage. I can not stress how incredible the people who make up Encompass are. From the top of the food chain to Mr. Bob in the kitchen to Hazel who cleaned up after me. My gratitude is immense and my recommendation is without caveat or hesitation.

The quality of care that I received today was exceptional in comparison to my last visit. It can…read morefeel like a hit or miss but today I truly felt like I was heard when I was speaking with the provider as opposed to feeling rushed or like an inconvenience. The facility was clean, with ample free parking and for the most part - I feel hopeful in terms of what I came in to discuss with the healthcare specialist.

Horrible place ! Completely disrespectful to patients......Doctors have poor attitudes, smart off…read moreto Patients .... unbelievable, make up drama multiple times in past ! on scripts, saying Patient double dipping scripts. Told patient you figure out ! Was a internal issue, not a patient issue. Call and reschedule appointments, upon arrival Doctor ask why are you here ???? Not kidding... Spends more time making up drama (literally) No script was doubled picked up, can't even keep there facts straight so just make up whatever they want to say to upset elderly patient and saying they don't have time for your issues rather than solving problem... buy the time ask if patient ok, in shock at Doctors manners and can't go over anything due to no time which spent 10 minutes going over no time and non health related not patient health. Sad Place needs revamping from Top to bottom.... Staff, training protocols how to treat patients properly... They have no accountability run widely whatever direction they choose with no accountability !!!! for there actions whatsoever!!!!!!! Paid very well for such poor healthcare....MY HEALTHCARE MATTERS... This situation needs addressing immediately...

Brand new hospital and I was excited to use it when needed. I had an ultrasound done here and when…read moremy GYN in Tampa got it, they couldn't get the image because my bladder was too full. I had to do the ultrasound with a full bladder, go pee, then do another ultrasound. The ultrasound tech acted like everything was all good. If she needed me pee again I would have since they had me drink so much water! How do you not do your job and decide that you're done. So, they Don't tell the patient they couldn't do their job, send the non result to your GYN then bill for it? I called to complain that the ultrasound tech didn't do her job and I needed a do over or not get billed since she just didn't give a crap enough to do her job correctly. They had me go around in circles and never got back to me. Finally I left to go back abroad and dropped it. I'm back in Pensacola and now I'm here in the ER with my son. It took 5 hours to be seen when he came in dehydrated from food poisoning. I told the check in desk he needed an IV. The nurse that took my son's blood and urine sample yelled out our Spanish last name and when we walked up she yelled "Do you speak English!" If there were a language barrier I'm sure the intake nurse would have said something. Not sure if she's Racist but this Pensacola nurse just felt like showing her ass out loud. The doctor was super quick. The nurse in the room was in shock that my son didn't already have a line in his arm. She said "racist" nurse was supposed to put one in. This room nurse was messy. She messed up putting the IV line in my son's left arm and had to start over on his right arm. She left bloody alcohol pads on the bed next to him and I had to point out that she left the needle out next to his arm before she picked it up (after she took her gloves off, which means she didn't mean to pick it up). I asked why the blood pressure machine was making a weird noise and she said because it's picking up an error. Mind you the next door neighbor's machine was also beeping the same way and they don't care to fix it. They just let it annoyingly beep on error for HOURS! If you don't care about the reading, why hook it up? Oh I know why, so you can bill for it! I tell my husband all the time that I don't like hospitals or doctors in Pensacola because they don't give a sh:t here. After having a bad experience with a Pensacola gynecologist that wanted me to get a DNC (the Tampa General doctors said thank God I refused) I will not use a Primary Care here. I'll fly back home to Tampa or Panama every time. I did take my husband to Sacred Heart once and although it was packed with triple the amount of patients waiting, we were in and out in 2 hours. I thought coming here would be better because it's new. Boy was I wrong! It's new but due to the workers (doctors and nurses, not just the cleaning crew not giving a damn that the place is dirty.) I will say that the doctor did give us plenty of time to ask questions in the end, and he gave my son a prescription for nausea so he can keep food down which was the only good thing about the emergency visit. The IV brought my son back to life, literally. Online it said that with food poisoning you need to go to the ER to get an IV if it's been over 48 hours of not keeping anything down. The extra 6 hours it took at the ER wasn't helpful. The triage can do a better job at knowing the time people need assistance. We are not a family they get sick much, but if anyone needs an IV next time I'll just order an IV therapy service like I do to get vitamins in before a trip! It's actually more economical to have such a luxury service anyhow. I'll fly to Tampa or Panama for anything else as getting care at the newest hospital doesn't give me hope for Pensacola at all.

A PAINFUL EXPERIENCE…read more I am extremely disappointed with the care I received from Dr. Gupta and his team at Baptist Hospital today. I came in for a blood patch procedure to treat severe spinal headaches--something that is already known to be painful. Prior to the procedure, I specifically asked for pain management support, but I was told that anesthesia was not provided. Just as I though, the procedure itself was extremely painful, and immediately afterward, the doctor left the room while I was still in significant distress, crying and asking for help. While in recovery, I repeatedly requested relief for the pain, and eventually a nurse brought me a dose of Norco, which did nothing to alleviate what I was experiencing. When my sister entered the room, I was visibly overwhelmed--crying, in severe pain, and with elevated blood pressure. Instead of receiving compassionate care, I was later told that because I have a pain management doctor, no additional pain medication would be provided. This felt dismissive and lacked any consideration of my immediate condition. What troubled me most was the lack of empathy and responsiveness. Pain was clearly visible, yet it did not seem to be taken seriously. As a Black woman, I am aware of the ongoing concerns about our pain being underestimated or dismissed, and unfortunately, this experience reflected that reality in a very personal way today. I had heard so many positive things about Dr. Gupta, which makes this experience even more disappointing. Compassion, communication, and patient-centered care should be standard for every patient. Unfortunately, that was not my experience.

This is for the Pace location…read more I am not one to do this but I came here for my initial Physical Therapy weeks ago and worked with Viktor and thought he ws great. He really was, so i give hime credit. He was empathetic and helpful. I have had major cervical stenosis and major myofascial muscle knots because of it. He was able to help take the edge off the pain with stretches which I appreciated and tried to work out the knots but with little success. But I dont believe that was his fault. The pain came back full force, even with stretching and injections. After talking to my primary she was confused on why PT didn't recommend dry needling or another procedure for my back that my pain Dr that sent then could try since the knots were so bad and would not disappear. ( I now realize they don't have the training or schooling deal with severe issues at this location). So she ordered another referral but asked me to go to a different Physical therapist. I was happy with my previous experience so I said i would go back to these guys. The referral was sent over. It specifically stated dry needling for thorasic strain in wall and tendon. It was VERY clear it was the back. They scheduled me two weeks out and if you have severe pain, you know how long two weeks feels like. I go in today for it and received a different PT. She immediately did not seem as empathetic as Viktor. She actually had NO CLUE why i was there or even looked at my paperwork before seeing her patient. (Another suggestion, if your patient returns, do not switch therapist). She told me, no we don't do that here. We are not trained for that. I would have had to take way more courses and I am not going to do that. OK. I really didn't think that was professional to state the last part but ok. I was not impressed with the bedside manner. She was even joking with other patients while she was dealing with my tears and distress. Unacceptable. I left in tears (mostly due to being in pain for 6 months and I thought FINALLY I am going to get some relief. It was quite embarrassing to have this whole thing go on in front of other patients instead of in private with my Healthcare provider. Since I am at it, why does the front desk ladies always seem bothered you are interrupting non work related conversations. A smile might be nice. That being said, I waited TWO weeks for that appointment. In pain. Why in the WORLD is Andrews scheduling for a referral they can NOT do. The woman told me the front desk really doesn't know things and they just schedule. Maybe this girl was new. I don't know. I am not putting her name out there because everyone has bad days but while I got a sorry, it was not ok to joke, and not ok to mention the schooling part the way she did. There is a professional, kind way to handle that situation and that wasn't it. WHY is a professional not looking over these referrals first? Why are trained medical professionals not going over thier patients paperwork before seeing them? Very very unprofessional. And very VERY WRONG to schedule that far out for something they can not do. I don't understand. Please, please Andrews, have a trained professional review these referrals. Do not waste the time of patients that have been physically hurting and are dealing with severe emotional strain because of it. When you do this, they have to start over with a new PT that could also take several weeks and delay healing and relief. And if you do mess up show some accountability. NICOLE WALL

Dr. Goyeneche and Associates receive a biG A+ from myself and family…read more I had an in office visit today, March 2025, for a shot in my hip to help reduce the pain which I'm experiencing. It was done with great ease and very little discomfort. Dr. Goyeneche receives an A+ due to two previous shots in my hip, which were awful. His skills are far above past experiences. There was a clear difference between Dr. Goyeneche's service in this facility and the previous facility. Bed side manners also receive an A+. THANK YOU ALL SO MUCH. Kind Regards, Dorothy (Dolly) Quill