It's our favorite ER! Every visit we are met with minimal wait time followed by exceptional…read moreservice and care. I had been suffering from a severe allergy which was effecting one nostril and preventing me from using my CPAP device. This led to the development of several abscesses causing swelling of my face a lips. The Team carefully treated the abscesses and gave me directions and information for my home care. Friendly and very competent care. Joel

No communication within santa rosa medical system led to my initially 1pm appointment at the…read morehospital being redirected here last minute. Ultrasound tech had an air that I was an inconvenience and didn't even bother to tell the radiologist my actual concern leading me to be told something I already knew about a preexisting condition I had when my concern didn't even show up. Kudos to them squeezing me in. Doesn't beat lack of communication between tech and provider.

from the time I entered the ER till my discharge, I have never seen so much professional help…read more Everyone was friendly and helpful that you thought I was the only patient in the hospital . From the ER to the doctors, nurses , food staff, house keeping even the lab , X-ray I cannot thank them enough . The food was like a 3 star restaurant that you could order off a menu ! Again thank you for everything after 9 days hospital !

The dr offices and the staff are awful. Nobody returns your calls and the office staff is just…read moredownright rude. You could seriously die waiting for call backs or appointments.

My daughter received substandard care in the behavioral health unit. She is on a specific…read moremedication which they did not have available at the time. OK, things happen. But then they REFUSED to allow her mother to bring her medication to her! Absolutely disgraceful treatment. When I raised this issue on their Facebook page, they did not respond to my concern but immediately blocked me. Shame on them. They have not heard the last of this.

Brand new hospital and I was excited to use it when needed. I had an ultrasound done here and when…read moremy GYN in Tampa got it, they couldn't get the image because my bladder was too full. I had to do the ultrasound with a full bladder, go pee, then do another ultrasound. The ultrasound tech acted like everything was all good. If she needed me pee again I would have since they had me drink so much water! How do you not do your job and decide that you're done. So, they Don't tell the patient they couldn't do their job, send the non result to your GYN then bill for it? I called to complain that the ultrasound tech didn't do her job and I needed a do over or not get billed since she just didn't give a crap enough to do her job correctly. They had me go around in circles and never got back to me. Finally I left to go back abroad and dropped it. I'm back in Pensacola and now I'm here in the ER with my son. It took 5 hours to be seen when he came in dehydrated from food poisoning. I told the check in desk he needed an IV. The nurse that took my son's blood and urine sample yelled out our Spanish last name and when we walked up she yelled "Do you speak English!" If there were a language barrier I'm sure the intake nurse would have said something. Not sure if she's Racist but this Pensacola nurse just felt like showing her ass out loud. The doctor was super quick. The nurse in the room was in shock that my son didn't already have a line in his arm. She said "racist" nurse was supposed to put one in. This room nurse was messy. She messed up putting the IV line in my son's left arm and had to start over on his right arm. She left bloody alcohol pads on the bed next to him and I had to point out that she left the needle out next to his arm before she picked it up (after she took her gloves off, which means she didn't mean to pick it up). I asked why the blood pressure machine was making a weird noise and she said because it's picking up an error. Mind you the next door neighbor's machine was also beeping the same way and they don't care to fix it. They just let it annoyingly beep on error for HOURS! If you don't care about the reading, why hook it up? Oh I know why, so you can bill for it! I tell my husband all the time that I don't like hospitals or doctors in Pensacola because they don't give a sh:t here. After having a bad experience with a Pensacola gynecologist that wanted me to get a DNC (the Tampa General doctors said thank God I refused) I will not use a Primary Care here. I'll fly back home to Tampa or Panama every time. I did take my husband to Sacred Heart once and although it was packed with triple the amount of patients waiting, we were in and out in 2 hours. I thought coming here would be better because it's new. Boy was I wrong! It's new but due to the workers (doctors and nurses, not just the cleaning crew not giving a damn that the place is dirty.) I will say that the doctor did give us plenty of time to ask questions in the end, and he gave my son a prescription for nausea so he can keep food down which was the only good thing about the emergency visit. The IV brought my son back to life, literally. Online it said that with food poisoning you need to go to the ER to get an IV if it's been over 48 hours of not keeping anything down. The extra 6 hours it took at the ER wasn't helpful. The triage can do a better job at knowing the time people need assistance. We are not a family they get sick much, but if anyone needs an IV next time I'll just order an IV therapy service like I do to get vitamins in before a trip! It's actually more economical to have such a luxury service anyhow. I'll fly to Tampa or Panama for anything else as getting care at the newest hospital doesn't give me hope for Pensacola at all.

Fast, friendly and clean. Care was excellent. Seen for neutropenic fever and great care and…read morediligence was provided.

Went here for a sensitive matter including my girlfriend and the nurse and doctor Hughes made us…read morefeel very comfortable. We could not have felt more at home and taken care of, they were prompt, professional, and the facility was extremely comfortable and clean. We thank them for making a stressful experience as easy as possible.

While in Milton Fl I had to take my Mom here They were a…read morebit busy so we had a little wait Once inside it did not take long for the Dr to come in and see my Mom. We were there for awhile , my Dad was sitting in the car I went out to get him so he knew everything was ok. The Dr on call was very nice. Did a good job talking to my Mom and trying to help her. She prescribed medication and said to follow up if we need to. Definitely a place to go if you need attention right away and it's not a emergency.

Less than a star. Went in for weird vaginal bleeding. (Cycle has already passed) and they sent in a…read moremale doctor to talk about this. He wasnt a gyno. Didnt take me seriously at all. Ive been to this urgent care and THIS PLACE IS THE ABSOLUTE WORSE ER EVER.

Had a wonderful visit! It was our first time and I had a sore throat. They saw me as quickly as I…read moreneeded to make sure it wasn't strep throat it mono. Thankfully it only ended up being just a bad case of soar throat. The staff was very pleasant and the doctor was very knowledgeable. The nurse was very attentive and kind and if it was the fact I was in so much pain I would have remembered their names to write in this review. Props to the emergency room next door as well. The GPS led us there first and they new exactly where to point us to get to the urgent care. (They call it priority care FYI) Overall a great visit and would recommend if you have something urgent you need looked at. Especially if your doctors appointment is going to be a few days away or longer. They will take care of you and be honest with you. Kudos again for helping us find the cheapest pharmacy to get the antibiotics we needed. 11/10 would get sick again.

I'm not sure going through all the hoops is worth it the facility is always packed and trying to…read morefind a place to park is something else. I went twice and the second time was even worse - I had a ct scan and it been over a week and I have called twice left voice message and no one has responded- but I did receive invoice promptly!! I won't be going back..

Do not go to this doctor Dr Paul Fritos and his associates I would rather see a vet. I had vertigo…read moreand they insisted I had food poisoning actually the assistant was going back and forth with me telling me I had food poisoning and the only medication she could give me is something for my stomach. I would rather go to a vet there would have been more compassion.

I brought by boyfriend to the ER at 8 am with appendicitis and they did vitals and took his blood…read more We say there for 6 hours all while he is in excruciating pain. I told them to take out the line and we left and went to HCA West where he received an emergency appendectomy! I will never go to Baptist ER ever again! Communicate with your ER patients. We weren't the only patients that left and went to another ER! DO BETTER BAPTIST ER!!!

The staff is always great and I've never had to wait more than one hour unlike Ascension by the…read moremall.

very very rude er hospital staff. . my daughter texted me…read moresaying how nasty she was being treated. she was having a hard time breathing . she has asthma. and it took medical help for ever to start my treatment . and it was done by a medical technician with a rude attitude. i arrived to pick my daughter from west florida emergency room . i arrived by uber.. i walked to the desk and was told my daughter had already left. so i took a seat to call for uber pick up. i asked the desk person to give me west florida er address. its easter weekend uber rides were busy. because im hearing impaired and with a walker i felt safe inside as i waited for my uber. seating about 15 to 20 minutes in a empty er room, as you can see in the pictures. desk assistance on the computer and security at his desk on the phone.. 20 minutes later the desk assistance walks over to me i couldn't understand , trying to lip read. security then walked over to repeat what she was telling me. his voice was a little heavier i could understand somewhat. so i repeated what was said. she was telling me i can not sit in the waiting room. as if the waiting room was running over and packed with people. look at the pictures ive never seen a er this empty. and she knew i was calling for a uber to return home cause my daughter had got a ride from the er.. what upset me the must, as a hospital assistance seeing i was disabled with a walker and hard of hearing.. she still demand i go outside. i tried to explain thats when security walks over to repeat the same thing. go outside and wait. being hard of hearing i felt safe inside the building. i probley could have under stood if er was full of patients and there was another waiting room for patients family. but to be told go outside and wait was a bit ridiculous. "cold or hot " go outside." i've never liked west florida for other reasons. and see nothing has changed ive visted many hospitals and west florida has the worst people relationship.

I was met by helpful people who cared. It was 0600 and I was in pain! The care began with triage…read more I was, then led to an area to be evaluated. The area was very clean with a tv to watch. The Nurses were very knowledgeable and thoughtful! I cut my right thumb at the mid-joint area and was afraid I may had done damage. It was a freak accident at a beauty salon. The was a metal plate at the end of each arm and I grabbed it; boom big cut! Tetanus shot was given, and RX. ARNP Joan was professional and reassured me I would be fine! So, I left feeling much better. I'm really glad they were there!

My barely 25‑year‑old daughter, Taylor, died after what multiple independent physicians and an…read moreautopsy have confirmed was reckless medical negligence and neglect in an HCA Florida Hospital where she was taken after being rear‑ended at a red light. Her internal bleeding went undiagnosed for about eight hours despite glaring signs. Once imaging was finally ordered and active internal bleeding was confirmed, surgery was delayed for roughly seven more hours. In the meantime, the doctor ordered mass blood transfusion in an improper way that worsened her condition instead of stabilizing her, while failing to move the central line that was improperly placed and that the radiologist recommended be repositioned. HCA Healthcare has faced no consequences, and there is no way for people researching physicians through the Florida Department of Health (DOH), the medical licensing board, to see what happened to my daughter. Because she was 25, unmarried, and had no children, Florida's 'Free Kill' law strategically blocked me from pursuing legal recourse to ensure the hospital and its physicians are held accountable so the harm does not continue. If you or your loved ones rely on HCA Healthcare in Florida, please take time to learn how this system really works and how families can protect themselves. Search for and follow Healthcare Accountability Initiative to learn how you can use your voice to push for safer, accountable healthcare. Cindy Jenkins Mother of 25 year old "Free Kill" Taylor Jenkins Founder, Healthcare Accountability Initiative @healthcareaccountability.org