This was the most pleasant & quick experience I've ever had in a medical facility!…read moreJORDAN greeted me with a warm and helpful demeanor to get checked-in. I value the kind personalities that work in the health care field. I want to mention the people that are extra kind that I encounter. So, thats JORDAN-the 1st impression at the front desk was excellent. Jordan is very personable and calm. BECKY did my CT scan. She answered my questions with a fun, positive attitude. My appointment was at 4pm. I was on time and here I am back in my car to go home. This went very quickly because im looking at the clock and it's literally 4:09pm. Out in 9 minutes Awesome Sincerely,Thank you! S.K.

It's our favorite ER! Every visit we are met with minimal wait time followed by exceptional…read moreservice and care. I had been suffering from a severe allergy which was effecting one nostril and preventing me from using my CPAP device. This led to the development of several abscesses causing swelling of my face a lips. The Team carefully treated the abscesses and gave me directions and information for my home care. Friendly and very competent care. Joel

Everything went well with my stent thanks to my Doctor Le and his staff. Nurses Victoria and…read moreHannah gave me excellent care after my procedure. I appreciate them very much. Thank you!

The dr offices and the staff are awful. Nobody returns your calls and the office staff is just…read moredownright rude. You could seriously die waiting for call backs or appointments.

Went in to have my lab work done in the phlebotomy department. I was greeted and welcomed by…read moreDeanna. She was very friendly and explained the wait time. Later when I was called in by Deanna, I informed her that my veins in my arms are very hard to find and that 99% of the time the phlebotomist have to go through the veins in my hands. She checked my arm and found the vein and got the needle in the first attempt. I was very impressed and told her she's in the top 1%! In my lifetime, I've only had three phlebotomist succeed in getting the vein in my arms. I will definitely request her if at all possible!

I was notified by my primary care that my blood sugar was over 500 in my labs, and to go to the ER…read moreimmediately. I am 73. When I arrived, they left me sitting for 5+ hours with no care. I did not receive a room, or any insulin. They left me sitting in the hall connected to an IV. They did labs but did not provide me with treatment. After 5 hours, I asked the nurse when I'd be receiving insulin. The nurse said it would be another 2-3 hours.. keep in mind my doctor said I needed care ASAP. The nurse told me that I could go home (with a blood sugar of 519, shortness of breath, excessive thrust). I went home and self treated with insulin. 24 hours later and my blood suagr is still over 300. Terrible treatment.

Went here for a sensitive matter including my girlfriend and the nurse and doctor Hughes made us…read morefeel very comfortable. We could not have felt more at home and taken care of, they were prompt, professional, and the facility was extremely comfortable and clean. We thank them for making a stressful experience as easy as possible.

Fast, friendly and clean. Care was excellent. Seen for neutropenic fever and great care and…read morediligence was provided.

While in Milton Fl I had to take my Mom here They were a…read morebit busy so we had a little wait Once inside it did not take long for the Dr to come in and see my Mom. We were there for awhile , my Dad was sitting in the car I went out to get him so he knew everything was ok. The Dr on call was very nice. Did a good job talking to my Mom and trying to help her. She prescribed medication and said to follow up if we need to. Definitely a place to go if you need attention right away and it's not a emergency.

Were do I start. I accepted this clinic as my new primary care when I moved here from Colorado. I…read moreexplained my lengthy medical history to the doctor - Dr. Ann Gwinnup - and she agreed to take me on as a patient. I have had a heart attack which resulted in a stint being placed on my heart. I had a broken neck which resulted in fusion of C4 thru C7 in the cervical spine, a compression fracture of T12 and herniation of L3 thru L5 of the lower lumbar. I have had 2 GI bleeds which resulted in 4 blood transfusions and I have arthritist in all joints some of which resulted in recessions at some joints - So you can see my pain can be intense. It took this doctor over 2 months to get me an initial consult with a pain management doctor which is scheduled for next week! I just finally saw a cardiologist yesterday and have yet to see a GI doctor. Her entire staff is just as inept as she is. All of my doctors in Colorado expedited my medical paper work to this doctor's office over 2 weeks ago and yet they claim that they are not sure they even received them - yet every doctor in Colorado has assured me they sent the records. Maybe the administration at the Santa Rosa Medical Center should question why this doctor is not practicing for the Air Fore any longer, or why she isn't at the practice in Niceville, FL anymore, or why she isn't at the Ft Walton Beach, FL practice anymore??? How long will it be before the nice folks in Milton realize that she is not the right fit for their town either . . . maybe it's time for her Air Force husband to get reassigned somewhere else so that she can start anew again. Either way - STOP!! Stay away from this clinic!! Go to West Florida Medical, or Baptist Medical, or Scared Heart Medical - I hate to tell the people in Pace and Milton to go farther away to receive medical assistance . . . but you do want MEDICAL ASSISTANCE right???

I'm very disappointed - even more disappointed when I was told they could not give me my results…read moreof my ct scan over the phone. - I found out from my insurance that they were no t even in my network after me calling and asking my Insurance .‍ I will not be returning for several reasons the traffic and the parking are a nightmare .

Always get the run around when checking in for appointments! Don't just sit there and wait because…read moreevery time I check in they forget about me Always wait 30-45 min after scheduled appointment Have some great smart a$$ workers

Do not go to this doctor Dr Paul Fritos and his associates I would rather see a vet. I had vertigo…read moreand they insisted I had food poisoning actually the assistant was going back and forth with me telling me I had food poisoning and the only medication she could give me is something for my stomach. I would rather go to a vet there would have been more compassion.

I brought by boyfriend to the ER at 8 am with appendicitis and they did vitals and took his blood…read more We say there for 6 hours all while he is in excruciating pain. I told them to take out the line and we left and went to HCA West where he received an emergency appendectomy! I will never go to Baptist ER ever again! Communicate with your ER patients. We weren't the only patients that left and went to another ER! DO BETTER BAPTIST ER!!!

very very rude er hospital staff. . my daughter texted me…read moresaying how nasty she was being treated. she was having a hard time breathing . she has asthma. and it took medical help for ever to start my treatment . and it was done by a medical technician with a rude attitude. i arrived to pick my daughter from west florida emergency room . i arrived by uber.. i walked to the desk and was told my daughter had already left. so i took a seat to call for uber pick up. i asked the desk person to give me west florida er address. its easter weekend uber rides were busy. because im hearing impaired and with a walker i felt safe inside as i waited for my uber. seating about 15 to 20 minutes in a empty er room, as you can see in the pictures. desk assistance on the computer and security at his desk on the phone.. 20 minutes later the desk assistance walks over to me i couldn't understand , trying to lip read. security then walked over to repeat what she was telling me. his voice was a little heavier i could understand somewhat. so i repeated what was said. she was telling me i can not sit in the waiting room. as if the waiting room was running over and packed with people. look at the pictures ive never seen a er this empty. and she knew i was calling for a uber to return home cause my daughter had got a ride from the er.. what upset me the must, as a hospital assistance seeing i was disabled with a walker and hard of hearing.. she still demand i go outside. i tried to explain thats when security walks over to repeat the same thing. go outside and wait. being hard of hearing i felt safe inside the building. i probley could have under stood if er was full of patients and there was another waiting room for patients family. but to be told go outside and wait was a bit ridiculous. "cold or hot " go outside." i've never liked west florida for other reasons. and see nothing has changed ive visted many hospitals and west florida has the worst people relationship.

The staff is always great and I've never had to wait more than one hour unlike Ascension by the…read moremall.

Visited Ft Walton Beach Hospital on a Monday to get special labwork done at the outpatient lab…read more Parked at main entrance and immediately found a handicapped space at the main entrance. After entring the main entrance I requested directions to the "Outpaient Lab" at the Information Desk, and a young man said he would take me there as it was in the far end of the newly added extension to the hospital. Yes, it is in the "Outpatient Entrance" at the back of the hospital. (Note, parking is notoriously bad back there.) I was introduced to Hiram who dircects patients waiting for outpatient care. He quickly took my name, DOB, and reason for the visit. Told to take a seat, within two minutes, I was called to a window where the the very pleasant and efficient Ms. Shaneka, had me sign the requisite paperwork and showed me to the outpatient lab. She was terrifi! I was immediately seated in a "patient" chair, and Ms. June drew my blood. The entire process almost took less time than the walk from the main entrance. Hiram, Shaneka and the lab staff made the process painless and fast, and it was a Monday! Thanks to all for the outstanding service.

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.