I was in ICU having a stent put in because my heart was not pumping as it should have - I went to…read morethis hospital because my friends that were here had excellent care and they did not prove to be wrong. All the nurses were professional and friendly, the doctors answered my questions - even the food servers were helpful and kind along with the janitorial staff. I understand the shock over the pricing , of which I do have questions about but you can't fault the facility for that, only the corporate side! All the staff are ones I would hope I never need to see again, but would be happy to if I needed them!

Billed me $20,000 for a colonoscopy with no complications. Genuinely, find another place to go if…read morepossible. People and treatment was outstanding and my nurse was an Absolute pleasure in a bad time. But 14k for the "Surgical Procedure" (a colonoscopy) alone is absolutely atrocious and downright sickening. 0 Stars if possible.

Outstanding hospital! I came here for my hip surgery with Dr. Fox. It was the cleanest hospital…read moreI've ever been to, and the atmosphere was so calming. No chaos or sour faces at all. Everyone from the front desk lady to the lab techs to the nurses were so personable and just amazing! I've been going to hospitals around FWB and Pensacola since 1970, and Twin Cities beats them all.

The surgeons, nurses and staff were so kind and welcoming. They took our concerns with great care…read moreand were very timely with all requests. The hospital was quiet and very clean. We would definitely go back for future needs.

Baptist Hospital and the great doctors in the Heart institute saved my life! I had been brought…read moreinto the em room by ambulance several times for congestive heart failure and while I understand that the emergency room needs improvement I also know that every single time I was brought in I was respected and treated with dignity! I am transgender and I was addressed by my chosen name not my dead name! yes it took a long time to get a room once they decided to admit me one time my sister was so upset because I layed on a gurney in the hallway for 3 days before they fo a room for me but this is a problem that they need to fix the emergency room as far as the work they do is great I was near death when they brought me in on the ambulance and they saved me and stabilized me and even though I had to wait sometimes days for a bed they m sure that I was taken care of that I was as comfortable as possible given the situation and that I ate and that I had all the proper care and medication that I needed! as it turned out I had a faulty heart valve do to a birth defect that I didn't know I had and that had kept getting worse and worse for 62 years until I started having congestive heart failure! while in the hospital the last time the ambulance brought me in I was referred to one of the doctors at the heart institute and they did valve replacement surgery and replaced the defective valve in my heart! that was a year ago and today I am doing better than I have ever done with my heart ! I can't say enough good things about Baptist hospital or the heart institute because Baptist hospital and the heart institute and the good doctors and nurses in the ER and the heart institute and on the 9 th floor saved my life I would be dead right now if it weren't for the care they gave me and the surgery that the doctor from the heart institute preformed on me! they saved my life literally !! Mackenzie Skyler Cook Pensacola Fl.

My sister and I have been waiting to see a Doctor at the ER at Baptist Hospital for nearly 7 hours…read more She's in pain and literally suffering while we wait. The lobby is not nearly full and yet we are still waiting for hours before seeing a Doctor. We are watching our Sister suffer while waiting to see a Doctor. I know we are in the South, but the wait at this ER is truly ridiculous.

The quality of care that I received today was exceptional in comparison to my last visit. It can…read morefeel like a hit or miss but today I truly felt like I was heard when I was speaking with the provider as opposed to feeling rushed or like an inconvenience. The facility was clean, with ample free parking and for the most part - I feel hopeful in terms of what I came in to discuss with the healthcare specialist.

Horrible place ! Completely disrespectful to patients......Doctors have poor attitudes, smart off…read moreto Patients .... unbelievable, make up drama multiple times in past ! on scripts, saying Patient double dipping scripts. Told patient you figure out ! Was a internal issue, not a patient issue. Call and reschedule appointments, upon arrival Doctor ask why are you here ???? Not kidding... Spends more time making up drama (literally) No script was doubled picked up, can't even keep there facts straight so just make up whatever they want to say to upset elderly patient and saying they don't have time for your issues rather than solving problem... buy the time ask if patient ok, in shock at Doctors manners and can't go over anything due to no time which spent 10 minutes going over no time and non health related not patient health. Sad Place needs revamping from Top to bottom.... Staff, training protocols how to treat patients properly... They have no accountability run widely whatever direction they choose with no accountability !!!! for there actions whatsoever!!!!!!! Paid very well for such poor healthcare....MY HEALTHCARE MATTERS... This situation needs addressing immediately...

This is the 1st of a couple of reviews based on ER only. A…read morefew nights ago my Dad had to be brought in by Ambulance. (Not sure if they were affiliated with this hospital but they were excellent!) We went to Pensacola shortly after he left and arrived to the ER waiting area and and only had to wait a few minutes in the waiting area. One of the girls at the desk told us she'd let us know when he was checked in. We didn't have to wait long she didn't have to be asked again she let us know we could go follow one of her fellow employees. We had to walk a bit before we got to the area where they brought my Dad. I was impressed the ER Dr was already talking to my Dad and They had alreaïdy had a iv port in and drew blood The Dr was very nice. He explained he would get X-rays and a CT ordered right away. The one young nurse was so nice to my Dad after she left he even said she was wonderful to him. (I love when they are this way you can tell they enjoy their job!) There is like 4-5 hospitals in the Pensacola area I didn't know what hospital he should go to but my brother's wife use to be a nurse there so it helped a lot to just have him to go there. They took all the tests as we waited to see what the out come would be. It was after 2am when the Dr said my Dad would be admitted and have more tests. So we decided to leave and let my Dad rest he was very tired and it would be awhile before they would get him a room and moved. Everyone we dealt with was very professional. (The way they should be!) (2nd part coming)

I was admitted for two days. I am editing my review. They had me in a 1500 millimeter water limit…read more That's only about 50 oz a day. I was there for fluid in my legs and cellulitis. This was making me worse actually. It's good I came home. Do your research always

Everything went well with my stent thanks to my Doctor Le and his staff. Nurses Victoria and…read moreHannah gave me excellent care after my procedure. I appreciate them very much. Thank you!

The dr offices and the staff are awful. Nobody returns your calls and the office staff is just…read moredownright rude. You could seriously die waiting for call backs or appointments.

Dr. gross and Victoria were very professional staff…read more Also the same day surgery was very professional from beginning to end! I would highly recommend!

My wife and myself both received great before and after care for heart problems and DKA along with…read moreother health issues. The staff including Nurses and Doctors kept us informed they really cared about us