BEWARE THESE FOLKS ARE PREDATORS!!!…read more They billed $14,000.00 for a CT Scan which anyone can get for between $280-$423 (source radiologyassist.com). When we ask the billing department if this was right, this was their reply... "As far as the pricing of the scan , the charge amount is accurate. Baptist Health Care works with a consultant annually to review our prices. Prices are established based on our costs, market and payer." This is simply criminal.

Just moved to area and haven't established a primary. Took husband in with severe foot pain. For…read morestarters, their online estimate to be seen were way off. Showed max time 37 min. He was not in room and seem for nearly 3 hrs. Once seen did not listen. Barely touched foot said cellulitis and left. My husband had other questions which he was informed she's already with another patient and doesn't have time to come back. So he went home to start antibiotics. Several days later no improvement, can't walk, can't sleep missing work. I finally get him an appt with a dr. He walks in says you do not have cellulitis you have severe attack of gout. Gave him a shot of steroids with a rx for oral steroids. He started showing improvement that evening and slept all night for first time in 10days. 2 days later he still has a limp but can walk. Not only was my husband misdiagnosed and lost 2 full weeks of work the level of care at this facility is seriously lacking. I should have realized my the horrible reviews but being new I didn't know where else to turn.

Amazing Receptionists that are friendly and respectful. The nurses are very helpful and friendly…read more The Doctors are also very friendly and helpful. The new White Wilson team is amazing. Will not go anywhere else. They are a Family Practice that also does labs. Quick service. A receptionist is always reaching out or trying to help with anything that they can. The Receptionists, Nurses and the Doctors are quick to reply back even through the Patient Portal.

I left several Messages with the nurse and emailed the…read moreDoctor who did respond once but never again . I called the next day and spoke to a representative who stated she who forward my message to the doctor . Hope fully I don't die that's not right

Started off my Memorial Day weekend with a trip to the ER. Staff is caring and thorough, using…read moreevery test and procedure in their arsenal to pinpoint my source of pain.

ER and inpatient care is excellent. Medical and ancillary staff are awesome. They go out of their…read moreway to provide care and comfort.

Billed me $20,000 for a colonoscopy with no complications. Genuinely, find another place to go if…read morepossible. People and treatment was outstanding and my nurse was an Absolute pleasure in a bad time. But 14k for the "Surgical Procedure" (a colonoscopy) alone is absolutely atrocious and downright sickening. 0 Stars if possible.

I was in ICU having a stent put in because my heart was not pumping as it should have - I went to…read morethis hospital because my friends that were here had excellent care and they did not prove to be wrong. All the nurses were professional and friendly, the doctors answered my questions - even the food servers were helpful and kind along with the janitorial staff. I understand the shock over the pricing , of which I do have questions about but you can't fault the facility for that, only the corporate side! All the staff are ones I would hope I never need to see again, but would be happy to if I needed them!

I arrived at Pea Ridge ER with severe stomach pains and nausea. From the lady at the front desk to…read morethe doctors and nurses everyone was courteous, professional, and prompt. They explained the tests I received and made every effort to make sure I was as comfortable and informed as possible. I would definitely recommend this facility.

Went in, the parking lot only had 4 cars, the waiting room was empty and the guy at the front…read morecounter told us to take a seat. 15 minutes later I asked if we could at least get checked in. He said they were too busy with ambulances. There were no ambulances in site the entire time we were there. I saw 2 staff members chatting in the hallway, didn't appear to be "emergency type talk", just casual. We left to find a different ER. Very disappointed with Pea Ridge location.

These people are great. They gave fast relief for an sinus infection that I could not get at the…read morelocal urgent care places

Freestanding ER.... They do not have rooms to admit you into…read more 2 times we have had to use it and both times 100% satisfied. It is a ER.....not an urgent care. Those that are not an emergency have to wait. We were rushed in quickly and the doctor was able to "fix" us up. Sting ray stings is a medical emergency. Venom neutralized, x rays done, wound cleaned and antibiotics given.... All within an hour! They bill insurance directly for you.

Absolutely the best possible experience when not feeling well! Parking is a breeze and the wait…read morewas almost nonexistent. They offer lab services and ct imaging, which can be so helpful to get those done and the results very quickly available. More was our nurse, absolutely 5 stars and Dr Revilla gave great care, I hope you don't get sick but if you need this kind of care, come here!

My is Tenacyous I was at patient at the hca today for chest pain as I walk in the guy at the front…read moredesk tend to me asap the doctors was very nice including the front desk I sat for like a minute about 3 different doctors came out to me everybody took the situation very seriously I was so please how the Dr move so fast with me the service is great fast n caring I appreciate everything thank you guys again

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.

I was met by helpful people who cared. It was 0600 and I was in pain! The care began with triage…read more I was, then led to an area to be evaluated. The area was very clean with a tv to watch. The Nurses were very knowledgeable and thoughtful! I cut my right thumb at the mid-joint area and was afraid I may had done damage. It was a freak accident at a beauty salon. The was a metal plate at the end of each arm and I grabbed it; boom big cut! Tetanus shot was given, and RX. ARNP Joan was professional and reassured me I would be fine! So, I left feeling much better. I'm really glad they were there!

The nurse I had was great but it was really discouraging to hear a lady with a british accent…read moreyelling at someone (I think a nurse or doctor, not really sure). I heard her call them childish and rude that felt very unproffesional. It also seemed like a superviser should of stepped in. Everyone else I delt with the nurses, tech, and doctor were all excellent. I just think yelling right outside patient rooms shouldnt be happining, and I feel bad for the person she was yelling at and anyone who has to work with her.

My husband suffered a heart attack and had 2 stents put in that day. The emergency room nurses and…read moreDrs were so professional and kind. I was really upset and the Chief of staff plus a nurse stood with me and told me exactly what was happening. He then spent 2 days in ICU with the best care he could have gotten. When his alarm went off for his heart adjusting to proper blood flow and not adjusting, the nurse came right in to explain what was happening and that it was normal. I highly recommend this hospital.

Christian in the ER was pretty great. Told him I was gonna leave him a bad review cause I was…read moreadmitted... but I changed my mind.

Outstanding hospital! I came here for my hip surgery with Dr. Fox. It was the cleanest hospital…read moreI've ever been to, and the atmosphere was so calming. No chaos or sour faces at all. Everyone from the front desk lady to the lab techs to the nurses were so personable and just amazing! I've been going to hospitals around FWB and Pensacola since 1970, and Twin Cities beats them all.