Just moved to area and haven't established a primary. Took husband in with severe foot pain. For…read morestarters, their online estimate to be seen were way off. Showed max time 37 min. He was not in room and seem for nearly 3 hrs. Once seen did not listen. Barely touched foot said cellulitis and left. My husband had other questions which he was informed she's already with another patient and doesn't have time to come back. So he went home to start antibiotics. Several days later no improvement, can't walk, can't sleep missing work. I finally get him an appt with a dr. He walks in says you do not have cellulitis you have severe attack of gout. Gave him a shot of steroids with a rx for oral steroids. He started showing improvement that evening and slept all night for first time in 10days. 2 days later he still has a limp but can walk. Not only was my husband misdiagnosed and lost 2 full weeks of work the level of care at this facility is seriously lacking. I should have realized my the horrible reviews but being new I didn't know where else to turn.

BEWARE THESE FOLKS ARE PREDATORS!!!…read more They billed $14,000.00 for a CT Scan which anyone can get for between $280-$423 (source radiologyassist.com). When we ask the billing department if this was right, this was their reply... "As far as the pricing of the scan , the charge amount is accurate. Baptist Health Care works with a consultant annually to review our prices. Prices are established based on our costs, market and payer." This is simply criminal.

I left several Messages with the nurse and emailed the…read moreDoctor who did respond once but never again . I called the next day and spoke to a representative who stated she who forward my message to the doctor . Hope fully I don't die that's not right

I mean I think they are trying but clearly the lack of providers is taking a toll on the providers…read morethat are still working. It sounds like providers are being trafficked like se* slaves. Unable to leave until they pay back or fulfill their unreasonable obligations. Yeah it shows Thank you to those of you who decided to wake up put on the blue scrubs and serve your time at White Wilson. Unfortunately I too am unable to leave at this time because of my health issues, referrals, pending test and needed prescriptions.

ER and inpatient care is excellent. Medical and ancillary staff are awesome. They go out of their…read moreway to provide care and comfort.

Worst experience of my life. I was seen for an urinary tract infection. We arrived around noon…read moreand waited and waited. There was me and two other patients in the Emergency Room. Ultimately they came in and drew labs that revealed the UTI. As some of you might know an UTI can cause agitation and nervousness. I repeatedly asked for something to calm me down. I am not a drug user and never seek drugs. That day I was in trouble. Ultimately they gave me some Ativan. That is the last thing I remember until people were holding me down and restraining me. I was scared to death. They tied me down with my wrists about three inches from the mattress on the bed. They left me restrained for over 48 hours, No water - did not turn me - cursed me - would not let me go to the bathroom - manually drained my bladder. I am 82 years old. Three days later they untied me and immediately discharged me. I entered the facility an active and vital 82 year old and left a cripple. There is so much more to tell but for the sake of brevity I won't go into that. I will post a couple photos. Doris K, Pensacola, Florida

When you're on vacation and get a kidney stone, you want to go somewhere where you'll be taken good…read morecare of. Ascension Sacred Heart does just that. My husband drove me to the ER, but I was getting sick so violently I couldn't get out of the care. ER personnel came out to our car with a wheelchair, waiting patiently in the warm sun till the spasms were over. From the moment I was wheeled in, everything was handled calmly and orderly and kindly. It was a weekday morning so it wasn't really busy and I was seen in just a few minutes. I was wheeled back to the ER where the real work began. Now, I'm in pain and there are things that have to be done before they can deal with the pain. I was patient through that. I understand. And what they had to do...take blood, set up an IV, hook me up to monitors, etc was conducted with efficiency and gentle care. Then came the pain meds. One had to be "pushed" through my IV. Having gone to nursing school (but not graduating), pushing a med via an IV is an important skill and my ER had it! She explained all that would happen as the drug entered my body. She kept reinforcing her explanation as the drug began to take effect. I appreciated that! A second pain med had to be administered and by the time I was rolled to get a CT scan, I was feeling much better. The PA in the ER knew exactly what to, popped in frequently to check on me and practically held my hand as the stone passed. The facility was SPOTLESS. All the staff were calm and kind and seemed to really like being in the medical field, helping people. I usually have more questions than the average patient, and each person I came in contact with STOPPED and took time to answer all my questions. You don't want to have a medical emergency when you're on vacation. But I am truly thankful that Ascension Sacred Heart was close by for my needs. Great place. Great people.

Billed me $20,000 for a colonoscopy with no complications. Genuinely, find another place to go if…read morepossible. People and treatment was outstanding and my nurse was an Absolute pleasure in a bad time. But 14k for the "Surgical Procedure" (a colonoscopy) alone is absolutely atrocious and downright sickening. 0 Stars if possible.

They were very fast, acted professional and explained everything to me…read more My care was well done with relief from symptoms

Freestanding ER.... They do not have rooms to admit you into…read more 2 times we have had to use it and both times 100% satisfied. It is a ER.....not an urgent care. Those that are not an emergency have to wait. We were rushed in quickly and the doctor was able to "fix" us up. Sting ray stings is a medical emergency. Venom neutralized, x rays done, wound cleaned and antibiotics given.... All within an hour! They bill insurance directly for you.

Totally have to brag on Dr. Blanco he is such a nice guy and gets straight to the point of you…read morebeing there. My nurse Kat was also nothing short of an angel and kept me calm and talked to me until I felt better. You guys are doing gods work!!! Thank you South Baldwin medical staff.

I had such a positive experience at this ER. Dr. Revilla and Nurse Paul were incredibly kind,…read moreattentive, and efficient. I was in and out within an hour which is amazing considering they did an IV, ultrasound, gave me medication, and I saw both the doctor and nurses before being discharged. Even though they don't have a labor and delivery unit, they were still able to accommodate me at 26 weeks pregnant with compassion and care. The entire staff was so pleasant and genuinely kind it made a stressful situation feel so much lighter. They even shared a few laughs with me and talked about themselves, which made it feel more personal and comforting. The facility was also very clean. I truly can't express enough how grateful I am for how they treated me!

I was met by helpful people who cared. It was 0600 and I was in pain! The care began with triage…read more I was, then led to an area to be evaluated. The area was very clean with a tv to watch. The Nurses were very knowledgeable and thoughtful! I cut my right thumb at the mid-joint area and was afraid I may had done damage. It was a freak accident at a beauty salon. The was a metal plate at the end of each arm and I grabbed it; boom big cut! Tetanus shot was given, and RX. ARNP Joan was professional and reassured me I would be fine! So, I left feeling much better. I'm really glad they were there!

On 5/17/26, my friend was brought into the ER for an attempted suicide and was immediately placed…read morein the elopement/high-risk ward. What followed was one of the most disorganized and unprofessional hospital experiences I have ever witnessed. For someone considered "high risk," he was never properly dressed out. He remained in his own clothing the entire time, including jeans, a belt, sneakers with shoelaces, and a regular shirt. That alone seemed completely inconsistent with the level of risk they claimed he posed. His first nurse was cold, dismissive, and rude from the beginning. My friend admittedly was not in the best mood, but the attitude and lack of compassion from a medical professional was unnecessary and inappropriate. Poison Control had ordered blood testing every two hours initially, then every three hours. After the first test, we were told his levels were trending down, which was supposedly good news. Yet a few hours later, a man entered the room without introducing himself and abruptly informed my friend he was "not leaving," his levels were "high," and he was at risk of ICU admission. No explanation. No bedside manner. No consistency with what we had previously been told. Despite supposedly being "high risk" and possibly ICU-bound, his monitors sat disconnected from around 7 PM until discharge. Vitals were not being consistently checked. He was barely physically assessed and instead was simply watched on a camera monitor. I know this because I was allowed to stay with him the entire time. Then came the night shift nurse, Ariel. She was rude, condescending, visibly irritated to be there, and openly dismissive toward both of us. She threatened delays in treatment and care and repeatedly responded to basic patient questions with "I don't know" or "that's not my job." At one point, when I politely asked if a doctor would still see him that late at night and whether they were done drawing blood, she snapped at me and accused me of "flipping out" on her, despite the fact I never raised my voice and intentionally remained calm because of her previous attitude. Around this same time, the elderly man in the room next door repeatedly yelled that he was wet and soiled, and the night staff never checked on him while we were awake. It was heartbreaking and honestly disturbing. At approximately 3 AM, Ariel casually informed us my friend had apparently been medically cleared since 11 PM. Neither of us had been told this for four hours. We then continued waiting. And waiting. By 5 AM, still no doctor. 6 AM, still no doctor. Shift change came and went. The morning nurse was the first staff member who treated us like actual human beings. When we explained that we had still never seen a physician and described the issues overnight, she did not seem remotely surprised. 8 AM: nothing. 9 AM: nothing. He was finally offered breakfast despite having received almost nothing prior. We were eventually told we were "lucky" he was not seen by another psych doctor because apparently that doctor "only sees patients he has already decided to admit." That statement alone was alarming. Finally, around 10:00 to 10:30 AM, a psychiatric doctor arrived. He was professional, kind, respectful, and actually demonstrated bedside manner. He informed my friend he would be discharged and said it would not take long. We still remained there another 2 to 3 hours before discharge actually happened. The room itself was filthy the entire stay. There were random caps and trash on the floor that did not belong to anything used for my friend's care, along with crushed crackers and debris. No blankets. No pillows. Yet somehow he was still allowed to wear all of his own clothing and belongings in a supposedly high-risk psychiatric setting. I understand emergency rooms are busy and healthcare workers are under pressure. But there is a difference between being overwhelmed and providing negligent, dismissive, and disorganized care. Neither I nor my friend would willingly choose HCA Florida Fort Walton-Destin Hospital again after this experience. Another major issue throughout this experience was the complete lack of communication with his emergency contact, his mother, who lives out of state. She repeatedly attempted to get updates regarding his condition and care and was either told staff "didn't know" anything or had calls abruptly ended. For a patient in a mental health crisis, the absence of basic communication and compassion toward immediate family was unacceptable and only added more stress to an already serious situation.

The nurse I had was great but it was really discouraging to hear a lady with a british accent…read moreyelling at someone (I think a nurse or doctor, not really sure). I heard her call them childish and rude that felt very unproffesional. It also seemed like a superviser should of stepped in. Everyone else I delt with the nurses, tech, and doctor were all excellent. I just think yelling right outside patient rooms shouldnt be happining, and I feel bad for the person she was yelling at and anyone who has to work with her.

My husband suffered a heart attack and had 2 stents put in that day. The emergency room nurses and…read moreDrs were so professional and kind. I was really upset and the Chief of staff plus a nurse stood with me and told me exactly what was happening. He then spent 2 days in ICU with the best care he could have gotten. When his alarm went off for his heart adjusting to proper blood flow and not adjusting, the nurse came right in to explain what was happening and that it was normal. I highly recommend this hospital.

Outstanding hospital! I came here for my hip surgery with Dr. Fox. It was the cleanest hospital…read moreI've ever been to, and the atmosphere was so calming. No chaos or sour faces at all. Everyone from the front desk lady to the lab techs to the nurses were so personable and just amazing! I've been going to hospitals around FWB and Pensacola since 1970, and Twin Cities beats them all.

The surgeons, nurses and staff were so kind and welcoming. They took our concerns with great care…read moreand were very timely with all requests. The hospital was quiet and very clean. We would definitely go back for future needs.