Went to the doctor to get a well check and a mammogram ordered. The doctor I saw talked about HERSELF the entire appointment! Than she billed me incorrectly. My insurance doesn't cover for weight loss which we didn't even discuss! now I have a bill for $345 !! the office manager has yet to return my call and I've been calling the office for two weeks and even called the billing department and have no resolution. read more

Very caring and sincere! Dr. Sharma listens to everything I say. The entire staff and lab are wonderful!

The front desk is so rude. She actually put a time limit on filling out their 30 pages of my medical history - if you don't have it done by 8:45, you will lose your appt. I was so rattled. I've been trying for a month to use the portal but they can't seem to get me an activation code that works, so I have to leave messages that are never returned or acknowledged instead of using the portal. I'm just trying to get a prescription refilled. It shouldn't be this difficult. read more

Had to come into the clinic today for my appointment. No worries, they are screening at the front door and limiting the lobby occupants to 10 or less. You'll have to wait in your car and they will call you up as someone leaves so they don't exceed safe occupancy. I was greeted promptly, waited maybe 10 minutes in the lobby, then weighed and taken to a room. Doc came on in a few minutes, we chatted about a plan of action. He said take care and I left. It was all seamless. I've had nothing but good interactions at this facility. I'm a content patient. read more

I love doctor sharma. I saw her for years and then I moved away and now that I'm back I'm super excited to have her as my doctor again. Honestly, the best doctor I've ever had ever. read more

I used to live less than a mile from this office. I have since moved all over Jacksonville several times and have always kept Dr. Parera as my primal care physician. She has always given me the best care, concern, attention, and thoroughness that has kept me coming back to her for the past 11 years. She takes a broad look at my picture of health and helps me be the healthiest person I can be. The office has always been clean and the staff has been super professional, friendly, and competent. I won't go anywhere else. read more

Had a really bad cold and with a history of lung problems thought it would be helpful to have a doc listen to my lungs to make sure no problems were emerging...called and got an appointment two days out which was good...then it went all downhill ...got a call on the day of appointment indicating all they could offer was a virtual visit which didn't seem to serve the intended purpose so I said unacceptable....then I got a call that went to voicemail and a text that my appointment was cancelled and I should go to an urgent care facility for medical care...now I am beginning to be unhappy...called back got central appointment center who connected me to the office who explained they did not allow patients with flu or cold symptoms to enter the facility...they suggested a local urgent care and even suggested they could make an appointment but I said I would either go there directly or go to Baptist emergency room...I have now been sitting in care spot urgent care ,staffed by a nurse practitioner, for the past two hours waiting to be seen. If I don't get in within the next hour I will regroup and try to figure out other alternatives perhaps a different urgent care or an emergency room. This is not the kind of healthcare I have historically received form my primary care facility. Pretty frustrating...probably need to find a new source of healthcare services after almost 20 years with this facility. read more

Dr McQuade told me he actually told a skinny person who rode horses just to "get outta here" because "only obese people get sick." I am unemployed so I did not want to pay to go in for a follow up on my blood work so he called me instead. He put me on medicine and failed or refused to order follow up blood testing after being asked three times. I even went to the office to ask him directly. My adult son saw him for a physical and this doctor was shocked to be requested my son have his cholesterol checked. "Skinny people never have anything wrong with them." read more

Dr. Lim was an hour late for our telehealth appointment. He showed up and never acknowledged being late. His first words were, " what is this appointment about?" He proceeded to be very rude, which made me feel like a burden. Instead of him providing resources and options for what I was being seen for, he told me that he could not help and suggested I check with my insurance to see if I could find someone. While waiting for him to attend my telehealth appointment, I called his office twice. I was advised that he was with a patient and would log in shortly. He finally showed up very agitated. His excuse for being late was that his appointments ran behind. I was stunned by his excuse for being over an hour late. I asked why no one from the office reached out to inform me that he was running behind. He told me that the ladies who answer the phones are busy and do not have time to call patients when physicians run behind on appointments. Yet as a patient, I am charged $30 for being 15 minutes past my appointment time and forced to reschedule. Don't get me wrong, we all have bad days, but as a physician, a patient should not be able to sense that you are having a lousy day. I have been with Baptist Primary Care on Collins Rd. for years and have not had many issues. I felt disrespected and made to feel like my time was not valuable. I will not be returning as a patient of Dr. Alan Lim's. The lack of ownership and acknowledgment for being over an hour late was highly disappointing. read more

Staff is friendly location is clean. But I will say I have seen I believe his name is Dr. Mc Quad(spelling?) 2 times now, 1 time for a throat concern and another actually for my husband to just get a shot. First time he literally spoke to me for what seemed an eternity about birth control and how if I don't take it now I will basically have a broken hip by the time I'm in my 60's or 70's. He went on about his personal life that somehow connected to what he was trying to explain (although at this point still haven't even talked about why I was there). Second time seeing him my Husband literally just needed a shot we didn't need him to go over anything else about his health because we were not there for a check up visit, but we were open to listen to what he had to say. He goes on and on for almost 30minutes or honestly more and explains some interesting facts but basically looks over my husbands Info(who is healthy and has no issues) and tells us "if this had this number and that was high and blah blah then you will die by this age and if this was like this you would die at this age". Tells my husband he is overweight according to his BMI which is total crap, he works out everyday in great shape not like super lean but a very healthy person. Proceeds to go on and talk about whatever else he likes to ramble on about then tries to order my husband blood work even tho we didn't ask for it and he literally just told us everything looked perfect from his older records. We asked about his thoughts on a flu shot and to explain to us more but we weren't wanting to get it right away, more so because my husband was going to be late to work and we were there for waaaaay longer then expected. He then proceeds to tell my husband he is getting a shot today (didn't even ask) and we said we would hold off he then almost corners my husband because he was sitting in front of him and says very sternly "give me one good reason why you shouldn't get the shot"....and we were like "because we are on a time crunch We can always come back"...in my mind I was like this guy is something else, who does that?! Never had a doctor try to force something down our throats like that. Don't get me wrong this doctor is very nice and has lots of knowledge and I'm sure means well but I honestly don't want to see him again because he has no sense of sticking to the topic of why the patient is even there and shares to much personal stories( I'm all for connecting with patients but he makes it to much about him and his experiences) He needs to just listen to why the patient is there, check them out give them info on THAT issue an answer any of THEIR questions. Don't go on and on about all of your opinions or random stories not dealing with why the patient is there,(unless they ask) but be aware that your patients don't have all morning to chat we have lives. I don't mean this as a mean review, I honestly NEVER write reviews but just thought my experiences were worth sharing. read more

Spouse has always been a patient and our insurance got screwed up this year. They are not in network and my spouse was willing to pay the full price to be seen by his doctor and the office is refusing to see a patient because they don't want to have to bill for out of network. Very unethical read more

I like this location and my DR here as well as the MA. THE STAFF is friendly, quick and efficient. My doctor give me an opportunity to have one on one time and I know she listens to me. I've been sick and needed to see a Same day appt and they always came through even if my primary was not in. The other doctors are very nice and thorough. Phones are very good. Been coming to this location since 2011. My last dr. at Shands primary was no where as great as this. Baptist is very caring and professional. read more

If you're sick, do not go to Baptist Care on Collins, the Doctors there do not care if you are well and the desk staff are rude. How hard is it to call someone back that you've failed to help?! read more

The front desk staff was courteous and efficient. Everyone and everything else was terrible. After I was checked in, it was the standard procedure (weight, temperature, and placed in my room). Waited for my physician, no to long of a wait. This is where EVERYTHING went downhill. He came in, stated his name, and proceeds to tell me that l had 3 options for my issue. But wait, we haven't DISCUSSED my issue. The doctor didn't read or mention my issue. I had to stop him midsentence to make sure we both were on the same issue. Once he realized he was discussing something else, he TOLD me that my issue could all be cured by birth control pills. He told me how his wife was on birth control pills and how she was on them since she was 24. I was shocked! My concern is not your wife and how long she's been on birth control pills. My issue is still not addressed. I had to ask for lab work because I needed more answers. He said, "okay, if you think it's necessary." Time to find another PCP. Ridiculous read more

Go to a vet-you will get better care. They do not help with any preventative help such as how to lose weight safely. They do NOTHING for you if you have pain-except say take ibuprofen. They want you sick so they can get more money out of you -at least till you die. read more