This is a really wonderful place that is locally operated. Lisa is a great person to work with for…read moreyour award related needs! I patronize this business every spring for my departmental awards and everything is seamless. Things are completed in a timely manner, and the customer service is excellent! Every time I have had an issue (very infrequent), they make it right. Highly recommended as a way to support a local business and receive personalized service from a lovely group of employees.

Great service. Lisa was so kind and helpful, even stayed a few minutes late to let me pick up my…read moreorder after 5pm. Also product looks beautiful!

I have gotten a few orders of 100's of garments from hats to shirts and backpacks, and I am more…read morethan pleased with this business. The people are really easy to communicate with, the orders came on time and the price afforded us a nice profit margin so we can continue business. Thanks Happy Faire!

Very nice store. It feels like family when you go in for help. I like that they have classes…read moreavailable so close to my home. Their fabrics are the best quality.

placed an order on line for what I thought was a loom but after no response or confirmation I…read moreemailed them with no response. I then called and spoke to Thea that confirmed she got the order but what i ordered wasn't the loom but an extension of some sort. she told me they sell those separately which is fine but then why didn't she respond to my email and refund me? She said she would refund me but never did and never responded to my emails and when I called again a very rude person said she was just too busy and it would be another week. I had to contact my bank and get them involved. I don't think this is the way to operate a business but just know I will never order from them again and let the buyer beware with their terrible customer service.

Heather really helped in out when I was in a pickle! She came to my rescue with a cute design and…read morehad my items done in the same day. Even though I know it had to be an inconvenience, she was super kind and so very helpful! Willow & Ash is full of unique items that I enjoyed browsing. Kaitlyn was very knowledgeable about items and walking me through about each thing I asked about. With her help I bought a cute puzzle model for my youngest child's stocking.

I had some templates made of a large type style I had created. Peak Trophy came through cutting…read morethem on material I provided. They were able to take my DXF and cut them quickly and economically. I have also had them make two custom stamps of a small logos I had created. These also came out better than I had hoped! Excellent service as well!

Wonderful to work with, always cheerfull and helpful. Our Cub Scout Pinewood Derby depends on the…read moreexcellent awards to help make for a memorable event.

Highly recommend for quality, speed, price! We ordered blankets in school colors to give as a…read moresenior gift to the 12 seniors on our coed wrestling team. We wanted to personalize by adding the school mascot "LYNX" above the label. Another local embroidery business wanted to charge us $30 each which included a 30% "rush" charge even with 4 days to do it. After checking reviews on Yelp, I contacted Make It Personalized. With their bulk discount on 12 or more, it came out to $18 each. Aside from the great price, they did high quality work to meet our specifications. And super quick! They quoted 2 days but amazingly it was done the same day. Thank you on behalf of our team! We'll be back!

I needed to have a special saying personalized.And embroidered, I walked into make it personalized…read moreat clackmas town center and found an amazing young lady.With the name of ruthie, who took my artwork and turned it into a masterpiece, highly recommend this business for anyone who might have a special something that needs that extra special touch 5 star rating would definitely go back again.

I stopped into Kassab at Washington Square just to inquire about a cleaning and perhaps some repair…read morework on a 3 diamond dinner ring. It is 30 years old and quite beat up. I wear it always, never removing it. I had been spending $200-$300 every few years for upkeep. I inquired and out walked Cody- the Bench Jeweler. Right then he helped me get the ring off, took it into the shop, cleaned, inspected, straightened the band and brought me back a gorgeous piece of jewelry. " I don't need to leave it?" "No" Cody said. the piece was in great shape ready to go! No CHARGE! I could not believe it! A 5 minute transaction and I had my beautiful ring back! This is not Old School Customer Service- This is a company that from the top down says "Do the right thing for the customer.". Thanks Cody for making my day, and Kassab for having Cody. I will be back and so will my friends! LR

Go to John. I repeat.. GO TO JOHN. He seems like the only true sales associate who actually knows…read moreabout the jewelry in that store and is there to provide you with soooo many options to fit your needs. I got both my engagement ring and wedding band from John (worked with a lady first that didn't help much), and my husband got his band too. We had such a delightful experience with John about a year ago and cannot recommend him enough. We probably wouldn't have even shopped at Kassab if it weren't for him and his professionalism, respectfulness, knowledge and overall ability to help you find EXACTLY what you're looking for. Fast forward to this year, when my husband lost his band and I decided to surprise him with a new one. I emailed John and he set me up to come into the store, buy the exact ring my husband had the first time and leave with a display ring to present to my husband so he could come back in after to have his finger re-measured before we put in the order. Once he was given his ring (he was SO excited by the way!) we stopped in on our way home from the coast and I had my husband go in while I stayed in the car with the dogs. The receipt I gave my husband clearly specified the ring I bought and that the ring he was coming in with was to be returned so he could measure his finger and order to the right size to have his dream ring again. He came out after about 45 minutes baffled. Apparently when he went in, the older gentleman he went to asked him what he needed, he said he'd like to return this ring to get his ring, the guy asked what was wrong with it, my husband rightfully said "this one sucks, I want my ring" (trust me, I was given that display ring because it specifically had no interest in it and wouldn't be missed in that display case LOL) and handed the guy the receipt that showed what I had actually bought. He scoffed. "This ring doesn't suck" and then started telling the women behind the counter "this guy thinks this ring sucks". So unprofessional. Another gentleman walked up to try to help and was more helpful (my husband admits), but they just wouldn't take the time to understand what was going on. I bought a specific ring, he was there to return this one and get the right size for the actual ring I ordered (unless he saw something he liked more). Simple. They didn't show him any new collection, just said "this is what we have" while pointed at the case. So helpful..... not. After some back and forth of trying to get him to buy the platinum instead of the gold (which at first they said was cheaper and then oh... nvrmd its $900 more), they finally accepted the return and resized his finger to order the ring. They started saying square rings are hard to size and that's why it was too big blah blah blah.. it was a DISPLAY ring to be presented to him. Not his size at all, WE KNOW. When he walked out he said thanks for helping and neither of them acknowledged him. After hearing all this in the car, I went back in and promptly cancelled the order. Told them exactly why and that I was pissed he got scoffed at, was talked to like he was crazy for not liking the DISPLAY ring, wasn't given any help in making sure he didn't like others better, and ultimately left without any other words from the salesman other than why the square DISPLAY ring was hard to size because of the shape. They even tried telling me he came in carrying an ice cold water and that's why his size went from a 10.5 to an 8.5.... No sir he's always been an 8.5. He said "no his last ring was 10.5, I looked while he was in here. I'll double check". He looked and guess what, his last ring was an 8.5. Meanwhile the initial dude that was helping my husband was across the store making eye contact with me several times and then looking away. All this to say.... If you go here, ask for John. He seems to be the only one we've worked with who knows what he is talking about, will take the time to understand what you're looking for, provide MANY options to narrow down what he thinks you'll like, and then ultimately show you a ring you love. All the others we have worked with are rude and unprofessional.

Hello all, These folks have been awesome! Mom and Pop…read morebusiness great work and craftsmanship also super fast turn around. I have had them do lettering on wool jersey's a couple times and just placed another order, which will ship out Monday. Folks you can trust to do great work+++++ Thanks again Marc

5 Star work Hardworking employees…read more Recommend to friends and family Great Small Business Owners