CCPR team did excellent work and were considerate of both rental and owner needs. Would highly…read morerecommend

No surprises because communication is a high priority with CCPR…read moreFrom quote to our walk through CCPR was extremely professional Our house looks awesome and the price was reasonable

We contracted on Feb2021 with Southern Scapes Pool & Landscape Design to install a new Latham…read morefiberglass in-ground pool. We met with Tom May about the specifics and he drew up the contract, down deposit made and our target date was Nov2021. Tom said he would draw up a set of plans & get them over to me for review/approval, it was indicated/assumed the plans would be drawn up in a timely manner; the planset was emailed to me in Oct2021. The COVID impacted delivery of the fiberglass pool and it was delayed out for several months. Another email stated we were on the April2022 install pattern. Tom's crew showed up in April and the process began. The hole was dug, pool was set, plumbed and backfilled. The electrical crew showed up and wired everything to the main panel. Concrete was poured for the decking and-at first appearances while it was still wet, it looked great. It was noted that the hand rail cups had shifted position during the pour and troweling. They were moved by the concrete guys while the mix was still plastic, which upset the bond and caused the concrete to chip around the brass cup; they were no longer adhered to the concrete. Approx four weeks after pouring, a crack had developed in one of the deck panels and was traveling in a lateral direction where there was no control joint; it had exceeded 6ft long (visible crack). A second crack was forming from the opposite control joint by the rail cups and was traveling towards the 6ft crack. There were also footprints in the concrete from the concrete crew removing the forms around the mouth of the pool; knee boards were not used to step/kneel on during this process, instead socked feet were used to walk on uncured concrete. Tom came out, inspected and it was determined that the concrete had failed due to a possible improper mix and underlayment. Tom agreed that the whole concrete deck would be removed and they (Southern Scapes) would bear the cost for the replacement. Due to varying schedules, the removal and repouring occurred in Sep2022. A different concrete supplier (CRMP) was used, which is located closer to the site. During the deck removal, the concrete contractor stated he would lay down steel mesh as an additional preventive measure for cracking. On the day of the pour, he stated that his supplier did not have any mesh available, therefore none was laid. Lessons learned/After action: 1: Read the contract closely, if there is a feature/option that was discussed and agreed upon, make sure it is in there before you sign (features/options outside of the standard package). Southern Scapes adheres to the contract and will bring it up when confronted. 2: Communication between contractor and customer was/is very poor, I had to call/text/email numerous times to find out dates/times for onsite events and details. The company does not give periodic updates nor notice when they'll be out to work, they just show up unannounced. 3: Southern Scapes states they do not warrantee the concrete from cracking as stated on their website. Having prior experience working with concrete, I've never had cracking issues after four weeks of initial pouring. 4: There were delays due to supply chain shortages that were very understandable, which I was extremely flexible and compliant with. 5: The overall cost was my driving factor for satisfaction level. There was a great deal of money that went into installing this pool and I expected a highly professional job upon completion. 6: My satisfaction level is very low with the concrete sub-contractor; very poor workmanship on all angles, the final product is typical of a garage floor, not a pool deck. 7: I am completely satisfied with the expert levels of plumbing Tom's crew has and the electrical sub-contractor Tom brought in, very professional and they cleaned up after themselves, leaving no trash. 8: I am also completely satisfied with the fiberglass pool itself, no complaints/regrets on the brand/model we chose. 9: Tom May did honor his word that he would make it right, which he did by replacing all of the concrete at his cost. 10. Working with the co-owner, Christy, was not a pleasant experience. She was more concerned with money and adherence to the contract more than the satisfaction of the customer. 11: Southern Scapes does need to make vast improvements on customer relations, communication, professionalism and workmanship. Without satisfied customers, businesses would not thrive nor survive. 12: Finally, I would recommend Southern Scapes solely based on Tom's action of honoring his word, that carries a lot of weight with me; a man's word is everything in business and elsewhere.

We had excellent service from Tommy from the beginning, when we first inquired about pools, his…read morecompany was the first one to reach out to us. Tommy and his crew were beyond amazing. We meet with him in late spring, he was extremely patient as we changed our minds about the pool lay out, where in the yard to put it and so fourth. After several meeting with Tommy, and 5 quotes later( thankful that he was so patient) he gave us a start date. They actually started the pool a week earlier than what he originally told. Within a week we were able to use the pool. Tommy always kept me abreast of what to expect. I have a beautiful pool in my backyard and I can't say enough about the service and now friendship that he provided!!

I can't say enough about this company... They are the BEST. We had 2 sets of shutters put on. They…read morelook great, and Ian was fabulous in every way. He is on site for all his jobs and his crew are the best. They make sure everything is perfect, regardless of the size of the job. Ian took so much time with us, showing us different colors, different sizes and prices are great. You can't go wrong with Hurricane Shutters. Both he and his crew are the best!!!! Wish I could post a pic but not too good at that. They make the house..

We had Outer Banks Power Washing clean our house and two decks in Corolla, and I couldn't be…read morehappier with the results! The team was professional, on time, and really thorough, using top-tier equipment and eco-friendly products. They took care of every detail, even tackling the toughest spots, and left everything looking like new. Great value as well! If you're in the Outer Banks and need power washing, I definitely recommend them--they went ABOVE AND BEYOND our expectations!

HIGHLY recommend Outer Banks Power Washing. The owner made the entire process (from getting a quote…read moreto the day of power washing) easy. He was honest, fair, and showed up when he said he would!

They repaired my gas fireplace and were great to work with. The office staff is wonderful, and the…read moretech that came to my house was knowledgeable, friendly, and very professional. They didn't try to upsell me or add extra repairs. Great experience and would call them again.

The technician was extremely prompt and genuinely knowledgeable. He performed his task while…read moreanswering any questions. I am extremely satisfied with the service.

We have done business with Interiors in Elizabeth City for years so when the time came to replace…read morethe Master BR carpet, we definitely knew we could get great service once again. Lynette was so attentive to my needs and gave me several options from which to choose. She even had some advice on selection of vacuums. The work was completed in a short time, the installers were very skilled and polite. It's been about a month or so and we are very happy with our selection and their work. I will post a photo on their Facebook page of our selection Catherine S

Built our forever home in November 2022 and work with Sparkle on picking out all of our flooring…read morewhich we love. The problem is Interiors "subcontractors" who installed the LVP flooring. With it being close to a year since our house build be started having issues with the flooring coming up. Our contractor called Sparkle to have them come out and take a look at the flooring, but she never returned calls. Unfortunately, we've had to have 2 other contractors come out and "patch" the flooring in the problem areas and now my floor that I once loved looks like crap. I guess this goes to show you get what you pay for.

great service and got tank set up, best price around. licensed and easy to work with!read more

Last night I was in the middle of preparing a holiday dinner for family and friends and my propane…read moreran out. I reached out to Outer Banks LP Gas & Appliance Services by telephone and by their handy "request service" messaging on the companies website. Stan, at OBXLP, returned my calls as soon as he received them and had my propane delivered and up and running promptly. I have called the Outer Banks my home for almost 40 years and have done business with many local companies over that time. I have been using OBXLP for all my propane needs for almost ten of those forty years and they have always provided nothing but the quickest and most reliable professional service for all of my propane requirements. Whether new construction or your daily use, I wholeheartedly recommend OBXLP for any of your propane needs.

I truly cannot thank Phoenix Restoration (Pat, Rick, and entire team) for helping us after a house…read morefire. They were extremely professional, timely, advocated for their customers, and helped to guide me through the entire insurance process. We had no delays or issues, and were back in our house in less than 3 months after extensive damage. They were extremely responsive and understood the stress we were under. We talked to multiple Restoration companies before going with Phoenix, and I am so happy we did. Thank you Pat, Rick, and team!

We recently had a leak in our second-floor bathroom, at our Duck N.C. Beach home, that collapsed…read morethe ceiling in the first-floor bedroom. The damage ruined the ceramic tile in the second- floor bathroom as well as the vanity and carpet. The first-floor bedroom, carpet ceiling, furniture, King size bed was also ruined. I called American Reliable Insurance first, then called Phoenix Restoration. Rick from Phoenix arrived within an hour and begin the remediation. This required putting in about 3 large humidifiers and pulling up the carpet. They also moved the furniture out and removed the drywall from the ceiling. I was happy to let Phoenix put a lock box on the house and begin work. American sent Jeff Finch the adjustor from White Insurance Adjustors, and he worked with Melinda Tomisser at American Adjustors to put together the claim. Pat Broom, who heads up Phoenix Restoration also came to the site. Pat, Rick and Stacy took charge and managed the entire process from beginning to end. I cannot say enough about the quality of these three companies, and the professional manner, in which they handled this situation. Leon Frazier