While the doctors are amazing, the office staff is terrible. When you call, the call is…read moreimmediately put on hold - they don't even take a breath, they pick up and say Can you hold? and place you on hold without waiting for a response. They pick up minutes later and AGAIN, put you on hold without waiting to hear a peep. This is not how I want to be treated and SADLY looking for a new vet today. If they do not appreciate my business, I am willing to give another office a try.

My 14yo dog had been patient for most if not all of his life. Wednesday 3/18/26 he got sick hi…read morefever, lathergetic & not eating or drinking. Told they didn't have any openings that evening. Ok last minute was told to take him to emergency hospital. Saturday 3/21/26 his not any better. Call sachem was told again NO Appointments available. I'm livid now. What happened to the Oath all doctors take to do NO HARM?? Was told to take him back to emergency hospital.. REALLY!!! I knew he was dying and said so with NO RESULTS - STILL NO AVAILABLE APPTS. Wouldn't you want your family member to pass at a place that he knew not with some doctor thats never seen him before. To say that I'm disgusted with this place is a total understatement. If you love you pet STAY AWAY!!! I always recommended them but will never do that AGAIN!!! NOT SURE WHY THEY COULDNT SQUEEZE HIM IN. They had all his lab work from the hospital and could see that no more diagnostic help would have help him. I was just looking for a comfortable place for him to pass over... THEY SHOULD BE ASHAMED

I LOVE Ed and Donna. I've used them for both sitting and boarding and they are amazing. It can be…read morereally stressful leaving my pets with anyone but I don't feel that way what's so ever with Ed and Doona... I have zero worries or anxiety when I'm away from them because I know they are in great hands and are going to be taken care of and loved. They are such loving people to both my animals and I couldn't be happier to have found them.

Ed and Donna are wonderful! I have used them for boarding, day care, and in home visits, and they…read moreare incredible with my sweet pup. Milo came from a puppy mill and then a shelter, so he has a few issues. Ed and Donna care for him so well and love him despite the fact that he's not the easiest dog. I trust Ed and Donna implicitly and Milo LOVES going to their house. Ed will even mow the lawn simply so the dogs can revel in the smell of freshly mown grass and Donna spoils my boy with freshly cooked chicken. They take such good care of him that he sometimes doesn't even want to come home. If you're looking for personalized care in a home environment, The Captain and Donna are your people. I'm so grateful to have found them, they are good hearted, dog savvy, and wonderful! I also deeply appreciate the updates including photos and video. Thank you, Ed and Donna!!

The best pet sitters in Suffolk Ctyread more

Happy Tails has always provided the best service and care for our three large German Shepherds. We…read morehave placed our trust in them with not only our fur babies but our home as well. Happy Tails has not only spent weekends in our home caring for our dogs, they have also extended their care time to accommodate our 10 day vacation to Disney! We loved that we were able to call and check-in whenever we felt the need. We never have a doubt that our fur family and home are being well taken care of!

Absolutely the Best Place I've Ever Taken My Dog - 10/10 Experience!…read more If you're looking for a place that will treat your dog like family, look no further than Cozy Noses. I cannot express enough how grateful I am to have found this facility, especially for my unique situation. I have an almost two-year-old Belgian Malinois named Athena. She's incredibly smart, loyal, and protective--but she also has a history of extreme aggression, which makes finding a safe, understanding, and well-equipped boarding facility a real challenge. I was going out of town for just under a week and had no friends or family available to watch her. Naturally, I was anxious and stressed about where she could stay, especially since I'd had bad experiences in the past with places that didn't understand how to work with dogs who have behavioral issues. After doing a ton of research and getting referrals from family and friends, I came across Cozy Noses, and I'm so glad I did. From the very first phone call, I was met with nothing but professionalism, kindness, and an honest willingness to help. I probably called them four or five times before even dropping Athena off--asking everything from what vaccinations were required to whether her specific needs could be accommodated--and every single time, the staff was patient and thorough. They never made me feel annoying or bothersome for calling so much. That alone gave me a great first impression. I let them know up front that Athena has had incidents of aggression in the past and that she should be marked as "do not touch" or "do not approach" for safety. The staff took this very seriously, and they handled it with so much professionalism and care. On the day of drop-off, the process was smoother than I could've imagined. The kennel was freshly cleaned and ready for her, and the environment felt calm, organized, and welcoming. While I was away, I called in regularly to check on her--and not once did I feel like I was being a burden. The staff was always ready to give me updates on how she was doing, what her temperament was like that day, and whether she was eating and resting well. They truly catered to her individual needs and made the entire experience stress-free for both of us. Knowing she was being looked after by such competent and compassionate people gave me complete peace of mind. By the time I picked Athena up, I could tell she had been well cared for. She was calm, clean, and seemed surprisingly at ease considering her usual behavior in new environments. I was absolutely blown away. This facility is clean, organized, and clearly run by people who genuinely love animals and understand their needs--especially those with more challenging temperaments. I truly believe Cozy Noses went above and beyond for us. I now have complete trust in them and wouldn't hesitate for a second to bring Athena back in the future. If you're a pet owner--especially one with a high-energy or reactive dog--you know how hard it is to find a place you feel safe leaving your fur baby. Cozy Noses is that place. I cannot recommend them enough. Thank you from the bottom of my heart! -- Hailey & Athena

We've had a great experience here. I've used other kennels and they were awful. These guys pay…read moreattention to our meds needs and special diets.

Trusting your pet to a another person is serious trusting…read moresomeone to come into your home is serious I have 2 Dachshunds and everyone thinks these weenie dogs are easy peasy far from the truth they can be stubborn and not always friendly to a stranger after looking around for a pet sitter that could come to my home I decided on Soul Sitter right from the get go I could tell this was a pro operation before we enlisted service the soul sitter came by to meet the pups and go over everything and I mean everything including their chip numbers (for those that have dogs they know what this is) if not get your dog chipped in case he gets lost Easy to contact via email and text we were very pleased with our daily reports and written reports that were left for us when we returned we clearly have found the care giver for our dogs not to mention we came home to happy dogs

Horrible experience…read more For some reason my wife still wanted to use her after last year she cancelled on us due to not having a car and not being sure if her dad could give her a ride to our home in Ronkonkoma. I prefers a streaming conversation on the phone when doing a transaction for the first time with someone. She refused to communicate on the phone while trying to plan trip. Would send generic emails directing me to website as though I was unemployed and had nothing better to do then browse all the pages of her website for information. Then we needed to cancel with 24 hours notice. Although she charged me for each visit separately during the whole week she kept 50 percent for all 20+ visits. Also used generic language referring to "our policy" and "we" to sound powerless to help us regarding her own policies when this is a local small business ran by one person, refusing to speak on the phone and referring me back to her website as she did prior to the cancellation.

It looks like a five-year-old took a scissor to my poor one year-old dog!…read more I tried to go the cheaper amount to save a little money. Well, shame on me... I have gone to many groomers that cost a little bit more well it's worth it ! Stay away from this dump, you definitely get what you paid for he looks like a Barbie doll who five-year-old owner cut their hair!!! I'm not one for insulting anyone but let me tell you, this was the worst chopped grooming that I have ever seen, and I've had dogs my entire life. It was horrible.!!!!

Dianne and her staff are always professional n caring. My fur baby Emma Lynn (Doggie) is always…read morewelcomed in n she's a new baby after she leaves there.

Molly loved it. I got pictures and they have events. The dogs are not left unattended at all. They…read moreare watched and go in their private room for an hour in the day to rest and then again at night to sleep. It was a great experience and the people are great. Got a bath before she left.

Been taking my pups for over 10 years for daycare and boarding! Staff are amazing, pictures posted…read moreare great and puppy parties are the best. Highly recommend

Amazing staff and great assortment of products. Great advice as well. Highly recommend.read more

Great store! More than always helpful!…read more The store is fantastic. Usually has most things in stock even hard to find items that you can't find in chain stores like Petco etc. , and one thing they have that doesn't exist in a chain store ---EXCELLENT CUSTOMER SERVICE! Anything you need they're extremely helpful and happy to find or get. I had my dog training classes here, and that's how I started coming to this location; but I have to tell you the customer service from the store is unrivaled. If there's something you need, just call and check on it. They're happy to check in stock, They also have a website you can order through that too, 99.9% of the time what you're looking for is a stocked item,and on the rare occasion that it is not or you have an item as I did a special cat food recommended by the vet they did not have on the shelf they called another location, had it there for me the next day! I also have a bad back and I cannot carry large bags of dog food for my dog....put my back out once they had the food delivered to my house free of charge which is a service they offer as well; if I go to the store, they are happy to bring it to my car for me if needed. In short, go here, I highly recommend it.