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    Barkingham Palace Pet Resort

    3.4 (27 reviews)
    Open 2:00 am - 5:30 pm

    Services - Barkingham Palace Pet Resort

    Pet sitting

    Private dog training

    Barkingham Palace Pet Resort Photos

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    Dave O.

    Chuck and Marty are wonderful dog lovers. Not only do the offer full boarding services but also training for obedience, behavior and agility. I highly recommend them for all your pet needs.

    Unnoticed eye of our fur baby.

    I would not recommend Barkingham Palace. The process started out very well. We were moving to Marble Falls, and in preparation we began to email. The owner was very communicative and responsive. Upon setting an appointment, we showed up and the check in was thorough, and everyone was very nice. Additionally, they offered a tour, and everything looked great. Fast forward to our pickup, 9 days later. We were asked to pick up after 2 o'clock since we had requested a bath. My wife showed up at 230 to pick up the dogs. It was chaotic with other guests, and after paying my wife went outside. At that point, she recognized our smaller dog's eye was almost swollen shut. Additionally, both dogs were dirty. She went back inside to determine what had happened. They were unaware of ever seeing it, said it if was a trauma it was from our other dog, and to them it looked like allergies. However, once again, they had zero clue when the problem began, never noticed it, and suggested we find a vet. Additionally, the owner became very animated yelling for the staff to get a camera to document the dog's eye. After discussing the eye, it was mentioned the dogs were dirty. We were told that was not possible. When pressed, the groomer was called in and indicated they were told to bath the day before. Additionally, the owner went outside to our car to truly make sure the dogs were dirty. She agreed and reluctantly offered to refund the bath. Our late afternoon involved calling veterinarians in the area to get our dog in. We were able to find a vet an hour and a half away, and made the journey, barely making closing. Upon examination, no trauma was found to the eye. Through taking a slide and evaluation under a microscope it was found the eye was swollen due a staph infection and would have been evident on the dog's eye for more than a day. We are long time pet owners, and we know things happen. However, here are the things that are not acceptable. 1. The dogs were not adequately looked at daily. 2. The vet indicated the staff infection would be a result of inadequate cleaning. 3. When presented with the situation, zero empathy was demonstrated, and the owner wanted to fight about every point. 4. When a new client left, after paying a large bill, with a sick dog, crying you would expect a call. Zero follow up occurred from the kennel. Of course, we will not be back.

    My poor dog was so mistreated at Barkingham Palace in Marble Falls, TX, that she had to have 2 days of IV fluids.

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    Ask the Community - Barkingham Palace Pet Resort

    Review Highlights - Barkingham Palace Pet Resort

    Chuck and his staff are amazing they are always available to give advise over the phone and in person.

    Mentioned in 3 reviews

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    Barkingham Palace Pet Resort - pet_sitting - Updated June 2026

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