Terrible customer service. I walked in 20 minutes before my appointment noticed that Claudia was…read morehelping another gentleman and had a seat in an empty waiting room. Two people proceeded to walk in and get check in before me.

Brought my son in today for a quick procedure, the receptionist in very nice to talk to. After the…read moreprocedure was done a nurse came out to get me she was very nice joking around having fun. The surgery area was very clean I was reading the website and they have almost removed 1 million kidney stones. I may have to check them out I get them often and they hurt like $&&@@&$)((((:(62). Lol

I have been seeing dr. Proctor for years. He's very knowledgeable and friendly. But I was hoping…read morefor a solution on the first visit. I had to do blood work first but I will be back

What is up with all the negative feedbacks,I been seeing Saron Belay PA for 3 months now to care…read morefor my supra public catheter and she has been outstanding,so smooth taking out the catheter and inserting the new one and she is always so kind talking to me though the whole process,she is not once late treating me,I never have to wait in the waiting room, M.A.U.A should be glad that they have her as part of there team,I will continue to have her treat me in till I can go without the catheter.

The office charges me an exorbitant amount without providing any medical care or service; it likely…read moreneeds our money to operate the business. The office was recommended by an urgent care center when my son had a minor skin allergy. We made an appointment in the office located at Laurel. A doctor told my son they need to check his blood for drawing. They sent me a bill charging $201 for only a blood drawing without any checks? We have HDHP health insurance, but the office costs too much. In the next appointment, we tried another office at Greenbelt, and they told my son to redraw his blood again. What's the fuck why they need too many blodds? Until now, the offices have not checked my son's skin, and they have instructed him to schedule a third appointment via telemedicine, which he does not require a physical visit. The offices are joking with patients and delaying, wasting our time. My son's skin is looking better without them, and we no longer need to revisit the office. We can visit any Labcorp center to check our blood without any additional fees.

I went to this practice with elbow pain. i checked to make sure they took my insurance and they…read moresaid yes. When I arrived I was told they didn't take my insurance and I would be billed for a no insurance visit. in the second virtual visit, they said, yes they took my insurance. i checked with the insurance and the bills had been paid for both visits and I paid the copays. then they billed me $100. I have called and written two letters enclosing the insurance payment document. there has been no response. and to add they were unable to find a solution for my elbow. I saw another practice and i had a torn tendon. i Would encourage anyone to find another practice.

I was disgusted after seeing their receptionist constantly chew sunflower seeds and spit them on…read morethe floor

I have been going here for years ,I have finally had enough , this place is horrible from the staff…read moreto the doctors, words can not express how horrible they made me feel each time I went for an appointment

Women typically find a good gyno and hold on for dear life. It's very stressful testing the waters…read moreand trying to find a new OB/GYN to take care of your unborn and hoo-ha. Imagine my stress when moving and looking for a new GYN after recently having a baby. I started with this practice in 2013. I've seen both Dr. Rogers and Dr. Scartiscini (and his daughter, the NP). Dr. Scartascini is gentle, humble, very smart, and probably approaching retirement. He is well liked and it's easy to see why. He has a lot of cultural competence and I appreciate that. Dr. Rogers...well, he seems a little prick-ish, but I like him. His demeanor can be somewhat like 'ewww...I don't wanna touch vaginas' but he takes you into his office and THOROUGHLY explains everything in detail with tons of options. I think he's better as a researcher or professor (not patient facing). The Greenbelt office is old, small, parking is horrific and it doesn't feel like somewhere you'd want to be. Bowie office is behind the Bowie health center near the shopping center where Macy's, etc is. Not a bad location, but the building is just odd. New construction appearance but a closed floor plan. Makes it feel secluded and not a lot of access to natural light. It's a little scary walking up the stairwell to the second floor. Eekk. The biggest problem with this practice is THE PRACTICE. The staff is horrible, the wait time on the phone is horrible, the wait time for appointments is horrible, the disposition of the staff is horrible......I do NOT see how people deal with this.

Went while I was visiting from out of town and had the absolute best experience. The staff was…read morewell-versed and listened to my needs.

They took forever to come and see me. I could clearly hear them talking,laughing, joking around,…read moreand they still would not come check on me when i was is severe pain. They do not care about their patients and are only there for the money. Horrible experience, 2 hours just to be treated.

I arrived for my 9am appointment with Julia Gabriel, NP a few minutes before the office officially…read moreopened. I called and texted the office number because I was having trouble finding it according to the google directions -- if you're at the New Deal Cafe, it's the brick building next door, and their entrance is the NORTH green door on the lower level of the building. Once I was inside, I was immediately prompted to check in at the kiosks in the waiting room. It was an easy process with iPads, and they captured images of my drivers license and insurance card. There was NO WAIT, and as soon as I was finished checking in, I was brought into a patient room by Julia herself. Since it was my first appointment there, I supplied my medical history, list of medications, etc, and she took all my vitals. The room was a nice size, with holographic privacy screens on the window that made pretty prisms from entering sunlight. It was all very clean. Julia was easy to talk to, and listened to me well. I didn't feel judged or pressured, and she answered all of the questions that I had. I'm glad that I found her!

I first saw Julia Gabriel about a year ago when my doctor's office (not anymore) did not respond to…read morea voicemail and online request. I was able to get an appointment as a new patient the same week. Everything was easy and NP Gabriel was easy to talk to and extremely thorough. I was able to have my bloodwork done there as well. I just went back, I was able to get a next day appointment after a visit to Patient First and am pleased to report the experience was great once again, I had a couple of different concerns and once again was listened to. I had also sent some reports thru email the day before and was happy that they were referenced so I can once again say fantastic and thorough service!