Terrible customer service. I walked in 20 minutes before my appointment noticed that Claudia was…read morehelping another gentleman and had a seat in an empty waiting room. Two people proceeded to walk in and get check in before me.

More preventative, get to the root cause, functional health care and less bottom line corporate,…read morecompliant screwed up society current system that pits the patient vs. provider to get more of a Win/Win positive, beneficial caring for both patient and provider? Not separate what taken as a whole allows better results; instead of just focusing on symptoms physically that would have been addressed earlier, if we had a healthier Actual "healthy Health System " instead of a Corporate, Insurance, greed based system? Miss being able to have a relationship and empathetic, practical wellness practice, that puts you in best position to help you help yourself with reliable trustworthy information and education, to have healing symbiosis. Thanks.

I wish I had read these reviews earlier. Went to see Dr. Proctor for a vasectomy pre-appt - he was…read morequite pleasant and professional. The front desk was also nice enough, but then things got murky. When I initially called, they alluded to a possible appt in a few weeks. When I went to schedule after my appt, it was now a few months. Then, I wanted to get an idea of what they'd charge for a procedure, and then it was all smoke an mirrors. "Well, we don't really know until we charge your insurance." Um, ok, what if I didn't have insurance. Then it's a flat $1500. Ok, so I'll do it without the insurance...nope, can't do that. Ok, what about the appointment, again don't know until we bill your insurance. I don't know about you, but waiting to find out how much a car costs only after you roll it off the lot seems a bit suspicious. Maybe it's just me.

I am a 100% disabled veteran with 33 years of honorable military service and a Georgetown…read moreUniversity graduate school alumnus. Since 2017, I have received outstanding care at the Washington, DC VA Medical Center. During my nearly two-year battle with prostate cancer, the VA provided exceptional treatment, and I am grateful to now be in remission. The physicians, nurses, and staff who cared for me demonstrated professionalism, compassion, and genuine concern, and I will always be thankful for them. Unfortunately, my recent experience with Dr. Jonah D. Murdock, Chief of Urology, was completely different. As Chief of Urology, Dr. Murdock is responsible not only for treating patients but also for setting the standard for professionalism, communication, compassion, and patient-centered care within the department. Veterans deserve to know that when they are in severe pain, the leader of the department will listen, treat them with respect, and ensure they receive appropriate specialty care. On June 19, 2026, I went to an urgent care center because I was experiencing severe urinary and pelvic pain. After an examination, I was diagnosed with a prostate infection, prescribed antibiotics, and strongly advised to follow up with my urologist if my symptoms did not improve. When the antibiotics failed, I contacted the VA Urology Department on June 23. The nurse who answered my call was outstanding. She listened carefully, showed genuine compassion, and explained that the earliest appointment was in September. Recognizing the urgency of my condition, she arranged for Dr. Murdock to call me. Although he returned the call, I felt rushed throughout the conversation. Each time I tried to explain that my pain was worsening and that the urgent care provider specifically recommended follow-up with my urologist, I felt I was interrupted before I could finish. Rather than discussing my symptoms in detail, I was told that my primary care physician could manage the issue. A different antibiotic was prescribed, and the call ended. Unfortunately, my condition continued to worsen. On July 2, I contacted the Urology Department again because I was experiencing excruciating pain. Once again, the nursing staff treated me with kindness and urgency. They informed Dr. Murdock, and I was told he would return my call. I did not receive that call until July 6. By then, because I had not received timely specialty care, I had sought treatment from another provider who was not a urologist. That provider prescribed another antibiotic but also advised that I still needed to be evaluated by a urologist. When I explained this to Dr. Murdock, I again felt I was interrupted before I could fully explain my situation. I also expressed that veterans deserve empathy, respect, and professional communication, especially when they are experiencing severe pain. The conversation ended without addressing my concerns or discussing a plan for further evaluation. This review is not meant to diminish the outstanding work of the many dedicated professionals at the Washington, DC VA Medical Center. In fact, the nurses and staff I spoke with during this experience were compassionate, respectful, and genuinely tried to help me. I am sharing my experience because I believe every veteran deserves to be heard, treated with dignity, and receive timely specialty care. My hope is that the leadership of the Urology Department reflects the same professionalism, compassion, responsiveness, and respect demonstrated every day by so many other VA healthcare professionals.

The office charges me an exorbitant amount without providing any medical care or service; it likely…read moreneeds our money to operate the business. The office was recommended by an urgent care center when my son had a minor skin allergy. We made an appointment in the office located at Laurel. A doctor told my son they need to check his blood for drawing. They sent me a bill charging $201 for only a blood drawing without any checks? We have HDHP health insurance, but the office costs too much. In the next appointment, we tried another office at Greenbelt, and they told my son to redraw his blood again. What's the fuck why they need too many blodds? Until now, the offices have not checked my son's skin, and they have instructed him to schedule a third appointment via telemedicine, which he does not require a physical visit. The offices are joking with patients and delaying, wasting our time. My son's skin is looking better without them, and we no longer need to revisit the office. We can visit any Labcorp center to check our blood without any additional fees.

I went to this practice with elbow pain. i checked to make sure they took my insurance and they…read moresaid yes. When I arrived I was told they didn't take my insurance and I would be billed for a no insurance visit. in the second virtual visit, they said, yes they took my insurance. i checked with the insurance and the bills had been paid for both visits and I paid the copays. then they billed me $100. I have called and written two letters enclosing the insurance payment document. there has been no response. and to add they were unable to find a solution for my elbow. I saw another practice and i had a torn tendon. i Would encourage anyone to find another practice.

I was disgusted after seeing their receptionist constantly chew sunflower seeds and spit them on…read morethe floor

I have been going here for years ,I have finally had enough , this place is horrible from the staff…read moreto the doctors, words can not express how horrible they made me feel each time I went for an appointment

Women typically find a good gyno and hold on for dear life. It's very stressful testing the waters…read moreand trying to find a new OB/GYN to take care of your unborn and hoo-ha. Imagine my stress when moving and looking for a new GYN after recently having a baby. I started with this practice in 2013. I've seen both Dr. Rogers and Dr. Scartiscini (and his daughter, the NP). Dr. Scartascini is gentle, humble, very smart, and probably approaching retirement. He is well liked and it's easy to see why. He has a lot of cultural competence and I appreciate that. Dr. Rogers...well, he seems a little prick-ish, but I like him. His demeanor can be somewhat like 'ewww...I don't wanna touch vaginas' but he takes you into his office and THOROUGHLY explains everything in detail with tons of options. I think he's better as a researcher or professor (not patient facing). The Greenbelt office is old, small, parking is horrific and it doesn't feel like somewhere you'd want to be. Bowie office is behind the Bowie health center near the shopping center where Macy's, etc is. Not a bad location, but the building is just odd. New construction appearance but a closed floor plan. Makes it feel secluded and not a lot of access to natural light. It's a little scary walking up the stairwell to the second floor. Eekk. The biggest problem with this practice is THE PRACTICE. The staff is horrible, the wait time on the phone is horrible, the wait time for appointments is horrible, the disposition of the staff is horrible......I do NOT see how people deal with this.

Recently I got hit with a gut punch. Metaphorically and literally. While I was doubled over in pain…read moreI was searching for nearby places to be seen quickly, I'm still new in this area and know no better. Urgent care is urgent care, doesn't matter who is giving the care. The pain was extraordinary and I was hoping to be seen and given something quickly as it was not subsiding. I got here, signed in, and took a seat. Finally called to the desk and do all my check in processing with ID and insurance card. Then I waited again. The one good thing about this place is they at least tell you when you will be seen with screens and with text messaging. I get back, talk with the doctor, and get taken for an x-ray. Come back to the room and wait a few minutes. Doctor, who was lovely by the way, came back in and gave me the verdict. It was kind of what I was expecting. The doctor wrote some prescription and sent them off to the pharmacy. She also gave me instructions on what to do for follow up. Turns out what she suspected was what was confirmed. But I came back here again at a later date as I got hit with COVID. Yes, it is still around, and yes you can still catch it. I only came here to confirm it so that I could inform my work why I would be working from home. This time, it wasn't so pleasant of a visit. They weren't busy, but they left me wait in the waiting room forever and a day. Kind of brushed me off. I know we are all tired of it, but a little bit of compassion could have been put forth.

The check in is a breeze. The wait time to see a doctor is astronomically long!! It's completely…read moreunacceptable to be sat in a room for well over an hour to see one of the doctors in this office. Other locations don't have the same wait times, so I don't get what's going on here. And all the time you get with one of their doctors is like 5-10mins. Make it make sense.

I arrived for my 9am appointment with Julia Gabriel, NP a few minutes before the office officially…read moreopened. I called and texted the office number because I was having trouble finding it according to the google directions -- if you're at the New Deal Cafe, it's the brick building next door, and their entrance is the NORTH green door on the lower level of the building. Once I was inside, I was immediately prompted to check in at the kiosks in the waiting room. It was an easy process with iPads, and they captured images of my drivers license and insurance card. There was NO WAIT, and as soon as I was finished checking in, I was brought into a patient room by Julia herself. Since it was my first appointment there, I supplied my medical history, list of medications, etc, and she took all my vitals. The room was a nice size, with holographic privacy screens on the window that made pretty prisms from entering sunlight. It was all very clean. Julia was easy to talk to, and listened to me well. I didn't feel judged or pressured, and she answered all of the questions that I had. I'm glad that I found her!

I first saw Julia Gabriel about a year ago when my doctor's office (not anymore) did not respond to…read morea voicemail and online request. I was able to get an appointment as a new patient the same week. Everything was easy and NP Gabriel was easy to talk to and extremely thorough. I was able to have my bloodwork done there as well. I just went back, I was able to get a next day appointment after a visit to Patient First and am pleased to report the experience was great once again, I had a couple of different concerns and once again was listened to. I had also sent some reports thru email the day before and was happy that they were referenced so I can once again say fantastic and thorough service!