I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther,…read morewhile in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage.

Usually, we never rent cars coming to New York, because its not like California as to where…read moreeveryone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record.

Want to highlight Last experience with Cc Rental, it was amazing, Mr Joel very kind man and…read moreprofessional Mananger who truly knows how To assist and address any issue and help us in an amazing way for our rental needs. On the other hand, Mr Mo in the office the same , kind and efficient man , they both great people to communicate , we feel great about the service and get the attention we were expecting ; truly Recomend . This time has been one of the best experience renting with CC car rental, not issues, and all smooth. We had have been renting at CC Rental for many years already, and we are thank you because Mr. Joel and Mr. Mo are an amazing team that make customers feel helpful and grateful and represent super well the company. Big thanks for the rental Experience at this time , Hope we conrinue to use your service for Many more years to come. Regards, Your loyal clients carolina /Carlo / floresta ny

Super easy and perfect. I rented a van for a few odds and ends of a bigger move and they were…read moregreat. Unlike U-Haul at Home Depot, they kept my reservation and had a vehicle. It was a little banged up, but completely functional. Highly recommended.

I paid $820 for an SUV that ended up having a broken windshield washer nozzle and a ripped wiper…read moreblade. I was in a bad storm and couldn't see out the windshield due to not being able to use the washer fluid and wiper. I tried to clear it myself for 20 minutes in freezing temps. We had to stop every 20-30 minutes to manually clear the windshield. Sometimes in areas that had a shoulder not wide enough for a car, as Semi's were going past me at 40-60mph. A 14hr trip turned into a 19 hr trip. I was told my charges would be paused until I received a call from the manager. 3 days later, no call and charges have posted. We also had a nonstop warning from the rear trunk latch and sensors that randomly would not work and flash for hours on the dash. While driving we called enterprise and asked for help but due to the holiday and being late on a Friday, they couldn't offer us anything. It was a miserable, scary experience. Do not rent from here, they don't take care of their vehicles!

BAIT AND SWITCH I reserved a rental & when I arrived we…read moretried to determine if my 6'5," large husband would fit in the car I ordered.. I gave them an example of a minivan that he fit into. I was told they had one available that no one was using. When I checked out I was TOLD the price was still $178 (same as the original rental). In the past, other agencies have upgraded the size of the car at no extra charge out of courtesy and desire to keep your business. Unfortunately, I trusted what I was told & signed the paper. Upon returning the car they charged $279. I explained to the manager, Renee, what transpired & showed her the reservation which fell on blind eyes. I explained that I was told total was $178 not $278. She literally prevented me from speaking directly to the person I originally dealt with even after stating that he was there today. She was INFLEXIBLE & CONDESCENDING & lost herself a customer &: Enterprise member. My lesson is to read everything carefully & to AVOID this Queens Blvd Enterprise at all costs. Please learn from my horrible experience with Renee. if corporate reads this, please note that Renee is definitely NOT MANAGEMENT MATERIAL and as a manager for over 10 years, I speak from experience

One star for price. Pretty much the single reason we're here & you're reading this…read more Two of the three stars for pleasant, trying-to-help-even-under-pressure front-desk and car return personnel. The fact that they were not surly by default, thanks to Budget org's apparently indifferent management, is a tribute to innate good nature. Because prior reviews about persistent understaffing are accurate. We didn't hit excessive lines the three times we entered this weekend (15-20 min wait) but Fast Track was NOT an option at all twice due to single staffer. And at this locale, Fast Track requires checking in at the desk. So no speedy, desk-free pickup anyway-- allow for min 20 min (and up to 2 hours during holidays) for pickup. Management must set office temp at bare minimum -- it was miserably cold inside and out for those poor workers yet they were still professional. Cons: TEST KEY FUNCTIONS (lights / heat / wipers / syncing) BEFORE YOU LEAVE THE LOT. Also, per other reviews, TAKE PHOTOS OF MILEAGE / FUEL / CONDITION & CLEANLINESS. Understaffing means cars are not serviced & prepped adequately when busy -- which is always! First car we were given had NO wiper fluid as we belatedly discovered after an hour. Only to find wiper nozzles clogged & not working. Returned and car also had zero fluid at pickup. The car being picked up next to us had zero gas and wouldn't even start. Both cars had dirty side windows & side mirrors, and large smudges on windshield, creating poor visibility. They're just too understaffed for details like that. And these are niche tips, but... If renting during a freeze, be aware that most SUV models in stock have in-arm nozzles and those were frozen solid in both models we were given, even after new fluid added to reservoir. Took over an hour with heat/defrost on high to get front fluid to barely spritz and rear never defrosted. Critical issue for safe highway driving in stormy weather. Also, Apple CarPlay only worked with cable (not Bluetooth) in our 2025 Telluride model after much troubleshooting by tech savvy driver. Not sure if fault with model or just its default (most videos suggested it) but if using iPhone be sure to carry a USB-enabled cable, just in case. Kia Telluride did seem roomier (passenger legroom and trunk when seats down) than Mazda CX90, but the Mazda had fancier & easier to use media displays. If that helps when choosing.

POOR CUSTOMER SERVICE AND RUDE REPS ALMOST LEAD TO A BRAWL AT THIS LOCATION!…read more Here you can expect long wait times and poor to no service at all! Read on.... I arrived an hour prior to my reservation pick-up scheduled for 11:00am on Sunday. Upon arriving, the line extended to the sidewalk outside, and only grew as shuttle buses dropped off people from the airport. There are two lines at this location, fast break and regular. The fast break line was virtually empty until I finally neared the counter at which point a shuttle was dropped off and the fast break line grew to about 4 customers, while the regular line continued to extend into the parking lot. The counter is severely understaffed and untrained. When the shuttle arrived tensions flared because there was no place for people to go and not one staff member ever intervened or addressed how to best form the line (granted at this point there is only one person at the desk because the other person left for over 30 minutes). I was next in line and the fast break line was the only line being addressed, and the rep refused to make eye contact with me to let me know it would be a moment or I would be next). I understand they get to bump ahead but even addressing each line every other turn would still honor their priority over waiting long periods of time. I DO NOT RECOMMEND THIS LOCATION. SERIOUS STAFF TRAINING NEEDED.

I was helped by Jawas. He is very friendly and helpful. The process was quick and efficient as well!read more

Excellent service from Dip at the counter. I went to 3-4 rental places before finding out about ace…read morerent a car. Walked in and Dip proivded excellent customer service from start to finish. Even helped me get the perfect car seats for my kids. Look for Dip if you go to ace to rent cars

As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

After disembarking from our cruise in Boston this morning, we went directly to the Westin Boston…read moreSeaport to pick up our rental car, a Subaru Forester, for the drive home. Despite some traffic along the way, we made it home in a little over five hours. This afternoon, we returned the vehicle to the LaGuardia Airport location. We were initially told that our receipt would be emailed to us, but for some reason, we did not receive it right away. Fortunately, Kathy, who was working behind the counter this afternoon, was very helpful. She assured us not to worry and kindly printed a copy of the receipt to ensure everything was in order. As it turned out, shortly after we left the location, the emailed receipt arrived as promised. Thanks to Kathy's professionalism and excellent customer service, the return process was smooth and stress-free. It was a pleasant experience, and I would gladly return to this location to rent a car again in the future.

wowow horrible experience,…read more full blown bait and swith company, instead of the bmw i reserved they said we only have a toyota corola!! i left my car rental in hertz to try and get the bmw i reserved only to be bait and switched. since i was already there i as gonna have to rent the car, then they started asking for 3 documents in order to rent, thet requested a lease under my name , teo separate credit card statements all if which i had to provide in order to rent. at the end eith ny full frustration with the bait and switch zedine the girl up front. ill just cancel your reservation and you could call and speak to customer service for a refund since they already charged me. my mind is blown at how horrible this company is. please do not go through the experience i went through - go to hertz very easy company no scams, go to ace go anywhere but sixt, this company is a full blown scam and they will take your money and you will need ti soend two hours speaking to customer service to try to get your money backz scammmmmm do not rent here, save yourself , its a fruad mind blown saturday ruined !!!! money stolen bmw turns into a toyota corolla what else do you need as evidence not to rent here.!!! dont do it!!

I have rented twice and will be back. I will recommend them to anyone who needs to rent a vehicle…read more specially customer service Beverly she help me out booking till end of journey spacial thanks Beverly

Great service as they pick you up at the airport and take…read moreyou right to get your car promptly.

Had a last minute need for a car after my own car needed some maintenance and Lisa was able to…read moreprovide a sedan she personally drives for a very affordable rate! Most car rentals will push you to buy the insurance but Lisa actually helped figure out my own insurance would cover the rental. Would highly recommend for anyone who needs a car in the queens area

Very good value. Good customer service. Would recommend if u r in the flushing area. Easy to pick…read moreup car in flushing Chinatown

I'm not sure why this location has so many negative reviews -- my experience was flawless. I was…read morehonestly nervous to rent here, but everything went smoothly from start to finish. I had a steal‑of‑a‑deal reservation through Priceline, there was no line when I arrived, and the pickup process was quick and easy. They even upgraded my vehicle. Special shoutout to Teressa -- she walked me through the options and add‑ons clearly without being pushy or overbearing. She deserves all the flowers. Overall, fantastic experience and I'd absolutely rent from this location again.

Jasmine and the whole team at thrifty were wonderful! Very accommodating, flexible, and helpful!read more