I have to say it was an absolute wonderful experience. Linda was heaven-sent! I had to get ther, while in an Uber searching for a place I could rent a car using my debit card. Linda gave us directions on how to get there. Once there, she helped me rent a car, secure a temp EZ Pass and insurance, within record time, in order for me to get to work. On top of that, I left my Better Brella umbrella at the office. Linda called me and assured me that she would hold it for me (which she did, until my rental was over). I would definitely recommend them, and I would use them again if necessary. They were FANTASTIC!! Even the guys who checked my car out and in were nice. S/N: The car was cute and drove well. I only needed it for a weekend. Needed an economy car with great mileage. read more

Usually, we never rent cars coming to New York, because its not like California as to where everyone uses or need a car. But when we spend time in Staten Island, or other parts of the region of the counties, its best we have our own transportation. Empire helped me out on the few days we were in town. Like the rebates, and deals with car rentals here. Their insurance rates are reasonable if you have good driving record. read more

Rented a 15 man sprinter van, booked months in advance. Was assured it was as advertised in pictures. When I got the van, the tv didn't work, speakers didn't work, parts of chairs were broken, got a check engine light a few hours into driving. They offered no help over the phone. Was planning on and paid for a "luxury" sprinter van and I got the opposite. After I requested the tv and speakers to be fixed before the trip they said "oh those never work and always break" and offered no discount, that I could only cancel. They made no mention of them being broken in the months prior that I've had booked. Strongly recommend to rent elsewhere! read more

I had a great experience with Empire. Excellent customer service and a clean well operated vehicle. Kevan in the office was especially y helpful. I would use them again and recommend their service to others. read more

I rarely take the time to write a negative review but this experience was such a nightmare I feel I have to warn potential customers. They never returned my call and then said I did not have a reservation because it was not conformed by phone. Then they added a $400 charge beyond what was on the website. So I canceled. Then they sent me a reminder of a confirmed reservation. I had a much better experience with C&C. read more

I go to my reservation at 6:30 I booked it for 6:30 and they would not let me in, no refund or anything, DONT RESERVE AT THIS PLACE

Nope, will not rent from them. Customer service is not customer oriented at all! ... I reserved an SUV online, in advance, to pick up on Sunday at noon, but had some changes in my schedule and needed to find out if (and how) I can re-schedule, and one more question. I drove by their location the day before, on Saturday at 1:10 pm, and decided to stop by and ask for help. To my surprise I was abruptly informed that they are closed (staff was setting the alarm and locking the door), and was told to call tomorrow (on Sunday, the day of pick up). I asked if they could answer two simple questions - the answer was "NO, CALL TOMORROW".. not even "please call tomorrow". Well, I called the next morning, and was told over the phone that I can easily reschedule ONLINE for whatever date I need. Huh, that simple? Okay, I logged on to the reservation, but then thought to shop around for more options. I really did not want to deal with these people again. Guess what? I found much cheaper rate at Budget @ LaGuardia. Rented a full size SUV from them for almost 3 weeks. I had pleasant dealings with Budget's customer service, and have no regrets I walked away from the Enterprise @ Northern Blvd. It would be about $1,500 business for Enterprise... oops, too bad! read more

Absolute WORST customer service experience of my life. I booked a car for a Saturday, pick up at 8 am and drop off in the evening. I booked the car online the Tuesday before the weekend. I receive a confirmation email on Thursday. I come into Empire Saturday morning, and am told that I do not have a car because the weekend requires a two day rental and that they called me at 7:02 AM Wednesday morning to let me know. I checked my call log and showed them that i did not receive a call They offered no consolation or assistance, and I called the general manager of the company about 50 times, only to have no answer. Now how does this make sense? I received a confirmation email with a reservation number, and given a car in the email. They claimed they made a call at 7:02 AM on Wednesday (FYI- they aren't open at this time, they open at 8 AM), yet I got a confirmation email the next day. I even contacted the office Thursday and asked to pre pay for the car, and was told I could pay only in office. All of these factors led me to believe I had a car. The location manager of Long Island City was the most unhelpful person I've ever come across. He made zero effort to figure out getting me a car. Every person I interacted with in this company was shockingly rude. I spoke the bookkeeper of the whole company (resides in Flushing) on the phone of the company and was told there was no two day minimum, and that the reservation wasn't actually confirmed, despite me getting an email with a confirmation number. We ended up not getting a car (after waiting for two hours with no help from the LIC manager) because of the way we were treated. Instead of apologizing to the customer, they essentially made me feel like a liar and that it was my fault that the company did make a concerted effort to call and "officially" confirm my reservation. Overall- terrible system. You can't be sending confirmation emails and claiming you called at 7 am when you're not open. It's not the job of the customer to figure this out when they are getting confirmation emails. Again, the manager in LIC was terribly unhelpful and I couldn't believe that he did nothing to help rectify this situation. I made the effort to shop local and this completely disappointed me. Definitely will never ever come back here. read more

I was greeted and treated so kindly at the door by Gloria out at Bruckner Blvd in the bronx. I had no issues with the renting process and was even given great conversation about my planned family trip. I would defiantly give them business again. read more

the driver was kind and polite also the service was good and fast didn't have to wait all day

AVOID AVOID AVOID Rented Sedan broke down within one hour. they refused to tow the car back as well to reimburse for towing fees. after towing the car to my house they came and took it and refused to refund me for the days I did not use. this is beyond a SCAM read more

This is the second time I used Empire to rent a van. This time I was taking two kids to college and was afraid I would not have enough room. Ian was AMAZING and helped this panicked mom realize he would have the perfect van for me and he did. I couldn't give him an exact date until we knew the kids were going. He was so patient and told me not to worry. He took great care of me and my family and I will continue to use them. The van was comfortable, spacious, and drove beautifully! Everything about Dealing with Empire was great! read more

Empire Rent A Car - Two kids going to college! - Car Rental Near Me - Flushing, New York

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My experience with Empire has been phenomenal! I am a travel agent and had a client who needed a large passenger van rental in New York at the last minute. NOBODY had anything available. I was giving up hope, when I called Empire and spoke with Ian--the owner. He was working late, as I figured he does rather frequently and he was able to find a 10-12 passenger van for us. He coordinated all the logistics for picking up and dropping off and it worked beautifully. Very happy clients and very happy travel agent. The icing on the cake was the follow up phone call I just received from Ian making sure that all was well and the clients were happy. Kudos and 5 stars to Empire Rent a Car. I will definitely use them again. Great Customer Service! read more

I usually don't review but my experience here was very good. This was the 2nd time renting from them. First time was scheduled and really good experience. The 2nd time, my movers screwed me so I had to rent a truck last minute. When I came here, they immediately heard my situation and arranged that I would have a truck even though their stock was limited. They moved quickly to get me out the door with everything I needed including a hand truck and dolly. I couldn't have been happier as they didn't need to go the extra mile, but they did. Payment and transaction was smooth and I had no problems with my credit cards. The truck itself was what you would expect, good condition, did the job. Staff were friendly and understanding. Would highly recommend. read more

dont ever go to this place went in with cash to purchase a car bad experience told the salesman what I wanted to spend and on what and he shows me totally different cars didn't offer any water,coffee so walked out and went to Ramsey Nissan and it was the best experience and drove out with a brand new Nissan Altima CASH PAID people go to Ramsey Nissan they are great there read more

STAY AWAY!! UNLESS YOU WANT TO BE TREATED LIKE SH*T. Worst customer service I have ever experienced over the phone. Called the flushing location but they didn't had the 12 passenger van we wanted. So we called the brooklyn location, and the same person (I guess the OWNER) recieved yelling "Don't call all my office's! We are busy!".Are you serious?!. STAY AWAY from places like this whose owner AKA customer service Rep. doesn't give a cr*p about customers. Try Turo or other places. read more

We were traveling around the east coast on vacation this week. We were scrambling for a car after Enterprise Rent-a-Car down the street screwed us over. Gloria took good care of us. Got us a van to drive to Jersey. It was pricey, but that's what I would expect for a last minute can rental. Nice folks, great customer service read more

I love the service and pricing. Very professional and always accommodating. Big fan of the staff and selection of cars.

Correction, there were only two options offered, which is also legally recorded! Your driver together with your vehicle rear-ended my truck! Police report and all traffic rules point to your driver's fault! First option offered to me by your adjuster was; for you to fix my Mercedes in the back of an alley in a detail garage of your lot. Once I declined, and opted to have it fixed myself, your "adjuster" then gave me option number two. In letterform a payout of 90% was offered claiming that the driver said that I was stopped and discharging a passenger. No were on the report is such information recorded by your Driver. Furthermore the driver that hit me wasn't even the person who leased the car from you. Finally I do have a trip sheet, which indicates the end destination of passenger to be dropped off and it's not anywhere near the point of accident. All these facts indicate that your statement is false and fraudulent! You asked to be contacted and I did. No resolution was offered on your part with in the two-month period. Your "Employees" Humiliated me with there sarcasm! Your company gave me a bunch of around and your team is totally unprofessional! You leave me with no other choice but to litigate. read more

These people have the most rude and condescending customer service I have ever dealt with. I have never been spoken to with such disregard and disrespect by somebody, and I spoke with not one but two of their associates. Also, they never had the car that I tried to reserve to begin with. Don't waste your time or your money here -- you'll get the same deal and easier process through Expedia. If I could give them no stars I would. Avoid at all costs. read more

There are no cars! They put a $400 "reservation fee" on my card but there's no cars available. David lsaid he is the supervisor and is not taking care of anything. I am to wait for the vehicle to arrive. They don't know when obe will be available! This is rediculous! Linda (the reservation rep) has been nice, however nice can't drive me home for Christmas read more

I would give it a better score ,enterprise has too many locations so the experience will vary .

Customer service is Empire's specialty. I had a difficult request and rather than send me on my way, Ian spent time with me to find a solution. I would definitely use Empire in the future. read more

My first impulse was to go to Zipcar, who immediately charged my credit card $176 for a Honda Odyssey to take a group of hikers upstate. It was too quick, too easy. But as more hikers started signing up to my trip, I needed something that could accommodate more people. After an "exhaustive" Google search, I called the first 5 results. Out of the 5, only Empire picked up the phone, gave me 300 miles, allowed early pickup and next day drop off - even on Sundays (a HUGE plus for weekend day hiking trips!), excellent customer service, and all for a great price. Day of, I'm at Empire at 7am Saturday, and my 12-passenger van isn't there. I'm about to freak the eff out when the guy asks me if all my hikers are definitely showing up. After a little ego-taming, I said no and admit just 8 hikers are going. He offers me their brand new 2013 white Ford Expedition, which seats 8 and knocks about $100 off my original reservation price. Plus he gives me unlimited miles to boot. I took it. My hikers loved the vehicle. And now, I love Empire. They "get" hikers. Note that the earlier you book, the better. Empire vehicles go quick! read more

Rented a car here from Michael on Sunday! He was so nice and very accommodating even though we didn't have a reservation. He explained everything clearly and was very nice to my dad and I The van drove very nicely ! Would definitely come here again!!! read more

Very efficient car rental company. I rented from the Flushing location and their great customer service allowed me to return to the Rego Park location. Inexpensive and practical cars. They also have minivans, cargo, etc... I plan to use them in the future. read more

Very helpful customer service. Great rates and wonderful driver! So gracious. Great experience working with Empire. Definitely plan to use their services again! read more

Don't give you credit card info to this company!!!!!!! They will charge you extra and fight with you until they'll admit that "their computer" was wrong. We rented a very dirty van with water in it. We had to wash the van floor so it can be reasonably used for personal items transportation. I will never recommend this. Look for alternatives;) read more

Ian is great! Quick and easy painless. All the information was discussed in details. Very great service experience

My brother and I rented a car for a Saturday and early Sunday.Nicolas was so nice and polite to us. He asked what we wanted and made sure my brother understood the charges. For his courteous service I enjoyed the experience.The car was comfortable. read more

I had a 12 passenger van rented with Enterpise for months. They absolutely screwed me and gave it away bc I missed my pickup time. No phone call, no nothing. I then called all over the city for last minute replacements and prices were insane. I finally got Gloria on the phone here at Empire and she hooked me up with a very very fair price and even stayed late so I could shoot over from work and get it. They really took care of me here and I can't recommend this place enough. read more

Is there a review lower than 1 star? This is the worst rental car experience I have ever encountered. I made an online reservation for an 8:15pm car pickup. I flew into Newark and landed late (imagine that at ewr) and called for a shuttle to Economy. The woman told me my reservation had been cancelled and I could not rent a car now that it was 8:55pm. Are you kidding me? Why are you still in business with these practices? Bottom line: DO NOT RENT FROM ECONOMY AT EWR. RENT FROM ANY OF THE VENDORS IN THE P2/3 PARKING AREA ACCESSIBLE BY AIRTRAIN. Station P3 - Avis, Enterprise, Hertz and National. Station P2 - Alamo, Dollar and Budget. read more

Tanisha, Isidro and Iggy were extremely helpful with my rental! Isidro picked me up from my home and Iggy drove me back to pick up my car from the shop when it was done being fixed! Tanisha was so helpful in explaining all the procedures. Would definitely go here again if need be and recommend this location to a friend in need! read more

I'm not one to write reviews but this deserves my attention. I was returning our van rental late after hours and had just dropped the key into the nightbox only to discover that I'd lost my wallet. As luck would have it, Ian, the owner arrived at the location on other business. Not only did he open the night box to get the key for the car but was the one to find my wallet hidden down bellow a seat. To top it all, he gave me a ride from Queens to Manhattan! The cars are fine but the service is over the top GREAT and in this day and age, that's saying something!!! read more

I have rented 15-passenger vans from Empire for our church's summer summer youth and mission trips two years in a row now, and every time I have been very pleased with the customer service I receive from the staff as well as the selection and quality of the vehicles they provide. It is worth coming down to the city from Westchester for this company (although I would not complain if they opened a branch location in Yonkers, White Plains, Peekskill, or anywhere else in Westchester County. There is really nothing comparable to this company up here in the suburbs. Seriously, I cannot find a 15-passenger van to rent *anywhere* up here). Thank you again for a great rental experience! read more

Hands down the best place to rent a car last minute... very courteous and polite will Always continue renting from Them great doing business with you keep up the good work.... read more

Boss and his crew (Maria, Robert, Gloria, etc) are super helpful! Rates are reasonable and affordable! Rented a Nissan in the past for a one day trip upstate. Recently my car engine overheated and needed repairs. Thank goodness I only needed to rent a car for one day; Empire took good care of me, hooked me up with a 2015/2016 Toyota Corolla FWD for local icy roads. Thanks Empire! You're my go-to for car rental needs. Fellow Yelpers, support this local business they'll take good care of you. read more

Every Columbus Day for the past 3 years, I have done a one day rental of a 14 pass. van for a one day golf event. The first year the vehicle, which I pick up in Floral Park at an affiliated agency, was late and unvacuumed. Fortunately, the owners stood by their product and offered me a discount for the following year. Year 2- no problem. Year 3- van on time, but dirty, only 1/8 full of gas and affiliated location did not have the paperwork, delaying me again. Spoke to Ian, who explained I would be better off coming to the Flushing office for pickup, which is about 1/2 hour away in rush hour traffic. Ian also suggested I consider renting for 2 days instead of 1, as there would be better service. Basically, couldn't help me any further than that. So I guess I rent from somewhere else next year. James Lynch MD read more

Could not have found a better company to rent my 12 passenger van. I have called countless car rental company in New York and prices were ridiculous. I finally found a fair price with Empire Rent a Car and they have attended to our groups needs completely. Our driver who picked us up, Waldo, was very kind to talk a bit about the history and places to visit in New York. I definitely recommend! read more

This company made a perfect day, even more perfect!!! i would highly recommend if you need to rent a van , this is the place to go. The process was so professional and fast. great price, spotless inside and out, what a great expierence !!!! Thank you !!!!!!! Linda was a pleasure, what an asset to empire rent a van!!!!! Barbra Sarlo. read more