If I could give zero stars I would! Horrible service,horrible car quality, condition of the vehicle…read moreoutside & inside was unacceptable, one seat belt was not working, ketchup on the vinyl above the seats, lining of the bottom foot rest was ripped off. Company did not want to dispute any amount off of what I spent. Called the number that they provide, people are clearly non existent with this rental company. DO NOT RECOMMEND

The company charged me for tolls even though I paid for them out of pocket. When I turned the car…read morein the employee said they would waive the fee. So I paid for the tolls and was charged by the company. What a rip off.

I picked up my rental elsewhere but returned it at this location. The return process was pretty…read morestraightforward. The Enterprise rep asked about a couple of existing damages on the car but I had photos and videos from pickup so everything was sorted out. Just a reminder to always take pictures and videos of your rental before leaving the lot. It can save you a lot of hassle. They have a shuttle from the rental office to the airport terminals, and from there you can take the free bus to 74th St-Broadway to connect to the subway so this was convenient. A few days later I got a call saying I was being charged for an extra day because the return hadn't been logged until the following day. I confirmed that I returned the car on time, and the representative was pleasant and removed the extra charge without any issues.

I've never had a bad experience at this Enterprise. I primarily register and rent through the app…read morewhich allows me to skip all the lines once I check in for my rental. By doing so, I'm able to talk to someone right away and get sorted on a vehicle. Any time I've had a slight hiccup on booking or availability or last minute rentals they've allowed me to pivot and get me on my way. Their service is great, everyone has been kind and helpful. Even on busy holidays they greet me with a smile. Every time I need to head out of the city I come to this Enterprise.

Impressed is an understatement! Delta cancelled all flights on 7/18 and it was a pure mess!! So we…read morewere needing to get home to NC. National Rental is my husbands go to rental company. So, we book our car on line and get to the counter with the other 1000's of customers! The staff at the LGA location is perfect and funny!! We got off the shuttle and the driver was amazing...then the line was kinda crazy, there was no method to the madness .... until Jose came out and starting giving GREAT direction !! Three hours later and we have a jeep and heading home to NC! The staff was great .... and there were some really rude people! They did a great job dealing with Everything and Everyone!! Special thanks to Kevin, Jose and Matt. And shame on those of you who were ugly to them..... it's not their fault .... and National, give theses guys a raise!!

As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

The car I recover was dirty and the gas wasn't full. I was on a tight schedule and had to take the…read morecar as is. I reported it when I returned the car. Thankfully the new manager Derick was very helpful and is providing a partial refund for the gas and inconvenience

One person working at a New York City car rental counter? What takes 7-8 minutes per customer??read more

Rented here recently and the entire staff was incredibly friendly, efficient, and helpful from the…read moremanager to all of the others there. Probably the best car rental experience I've ever had, and I've rented a LOT over the years. Will definitely rent from here again.

Renting a car should be easy. You reserve and pay online, pick up the car , and go. This enterprise…read moreisn't the best, management is a joke and tried to increase the price when we already reserved and paid online. Instead of getting a mid size car, he told us to wait inside and brought out a smaller car. It gets better folks! As we're driving , we enter NJ and the cars sensor,brakes, engine light, rear light are failing. This car was falling apart on the highway ! We had to call road side assistance because we didn't feel safe driving the car. And guess what, we basically had to wait a whole day to obtain another car. Roadside assistance is a joke, make sure you ask them where they're taking your car, otherwise enterprise won't give you a replacement. We ended up taking an Uber to the closest enterprise and got a mini van. When we finally returned and dropped the car off, the manager informed us that we had a scratch and we painted the car. This guy was a piece of work. We had to call the claims department, the women assisting us closed the case because she even realized how silly the claim was. Avoid this location , management will try to make insane accusations/claims.

I would recommend reading this review carefully, I rarely write reviews and this was definitively…read morethe worst rental experience I had. 1. 45 minute pickup delay and late fees despite that: My reservation was supposed to be picked up at 6:30 PM on June 5th. I showed up early but I was standing and waiting for my car along with 10-15 other people who were also waiting. I got the car and left the premises at 7 PM. I returned it at 7:25 PM and was still charged a late fee (there is a 29 minute grace period which should have been applied). I don't know what kind of business does not log the exact time someone picked up a car but this is borderline fraudulent. 2. Fuel fraud: When I picked up the car the fuel mileage was around 270-280 miles. I don't remember the exact number but assumed that they would have this logged somewhere - they did not. I specifically refueled and returned the car with around 290 miles left because I didn't want them to charge a fee. They charged an 80$ fee for refueling. I don't know what kind of business does not log the exact fuel level on the receipt at the time of pickup. Seems very convenient on there end. 3. Horrible customer service: I can't reach out to anyone at the airport to talk about this! There was a co-manager who was really nice and offered a 40$ rebate for the inconvenience and I'm trying to reach out to her to talk about this. But whenever I call LGA Avis, they just redirect me to their call center and the call center cannot direct me to their manager?? How am I supposed to talk with the manager? I live in Manhattan and this is in Queens?! I obviously don't have evidence of when I left the premises and what the level of mileage was because I assumed, as a smart business, Avis would have a record of this. But now im stuck having to call multiple times and file a dispute with my bank. Except for the nice co-manager, this was, excuse me for my language, an absolute shit show. Absolutely recommend staying away and you are more a than welcome to contact me with questions

I have just gotten off of a 3 hour flight anticipating waiting 10 minutes for my rental shuttle to…read moreAVIS rental from the airport. I have been outside for nearly 45 minutes now, and between my torn knee and this cold weather, myself and many other paying customers are upset. We were told after one shuttle was full that another would come quickly, but judging off of their time value this would be another 45 minutes. I am tired, $600 broker, and confused about this lackluster service. After making it to the kiosk, I have learned that this location is severely overworked and understaffed. There are two attendants who are accountable for nearly 50+ customers. The promise of the preferred line (which I am a member of) was reduced to us waiting 20 more minutes once inside. I realize that this is not an individual issue, but a structural issue. AVIS on Bowery needs to focus on having staff for the entire day, so a travesty like this won't ensue again.

Service is very good. You get constant updates about your car. And the work is done phenomenally…read more Jean worked on my car and kept me very informed on what is being done. Great experience

Came here since they work with Geico Insurance but was told by the owner that the paint chip I had…read morewouldn't be covered by insurance. Paint was chipping on my Hyundai Santa Fe 2017 due to a poor paint job at the factory. They sanded everything down to the metal and did the job properly instead of just doing a spot job. Got an estimate from them and took the car to another facility my father uses and they were charging more for the paint job. Decided to go with North Shore Collision for the job and they did good on their promise. This place is old school, and stand behind their work with a lifetime warranty on the paint. Couldn't be happier with the work and the price.

I arrived at 10:15 am to pick up a rental I'd reserved on their website. The location is below…read moreground in a parking garage and the the Hertz office is a small portion of the overall facility. By 11:00 am they did not have my car ready and I cancelled the reservation and left. I rented from Enterprise, which was great. Here's what happened: When I was finally greeted after waiting 5 minutes, I was asked, "Do you really need this kind of car?" I said yes, and she told me it wasn't available at this location but was at another location. I was told to consider a Minivan or Chevy Suburban. NO! Then I asked, "Where is this other location?" and was told, "We'll have them bring it to you. You'll have to wait." Next the agent left for 10 minutes. I had no idea why she left, but when she returned, she said they had the car. Then she went away again and returned and said there was a power failure so she couldn't vacuum it. I was surprised because all the lights in the place were on. She went away once again. At no time was anyone pleasant or trying to be helpful. We were getting late for starting our trip and this was getting worse. When she didn't return after another 10 minutes, I cancelled our reservation online (I couldn't find her to tell in person) and called Enterprise. They told me they had the same car I'd tried to rent from Hertz and it was considerably less money. I went there and within 5 minutes was on my way. Everyone was cheerful, customer service was exceptional, and even their restroom was spotless. the car was also very well prepped. In summary, I'll never go back to this Hertz location because of a dirty, smelly facility and indifferent to outright hostile customer service.

9/11/2023 There isn't a low enough rating for Hertz in…read moreFlushing NY. Toyota Corolla 2021 with 55,000 miles, Filthy car, smelling like smoke, with an unsafe shimmy over 45 mpr. Rude hertz employee, the woman wasn't interested in hearing complaint and dismissed me by saying " Have a nice day". Sent an email to Hertz Corporate and will wait to hear from them before contacting the BBB.

A fast and reliable car rental place in Astoria on ditmars Blvd and if Hertz is not good enough…read morewith it's easy fast online rental setup or it's decent rates or fast pickup after showing proper ID and signing a agreement from , then keeping it simple is not good enough for you . I went with my cuz to rent him a car for 2 weeks and the total cost for the 2 week rental , full insurance which you are a fool if you don't get and the optional return with no gas in tank surcharge was the best price compared to other car rental joints . Nice new car , low miles and simple dashboard will suit my cuz just dandy as he ain't the smartest creature around . Fast and easy way to rent a car when needed and hertz gets 4.5 stars for the effortless adventure.

I picked up my car in the Boston area but returned here, so rating based on my return experience…read more No problems at all: hassle-free, no-wait car return, and the bus driver was nice enough to stop for us even though he had already left the pickup spot. Quick drop-off back to the airport. I do wish LGA would have better signage for Rental Car Returns. I should have just programmed this location into my GPS and gone there directly, but I figured I'd get to the airport and follow the signs. It worked, but those signs are small, few, and far between, and I had a few stressful minutes wondering if I'd end up on the expressway back to Manhattan.