The Barnes & Noble at West County Mall is fantastic. The store is spacious, well organized, and has a great selection of books across every genre, along with magazines, gifts, and a really solid kids section. It's a calm, welcoming place to browse without feeling rushed. The staff is friendly and helpful when you need them, and checkout is smooth even when the store is busy. A nice bonus is that they always have free ice water available, which is much appreciated while browsing. There's also a Starbucks inside, making it an easy place to spend some time reading, studying, or just relaxing with a coffee. Lots of big chairs line the windows, perfect for sitting back, enjoying your drink, and taking in the view while reading. Whether you're grabbing a quick book or planning to hang out for a while, this location is a pleasure to visit. Easily one of the best Barnes & Noble stores around and well deserving of 5 stars. read more

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West County is great, so is Barnes and Noble. It makes it ten times better, dare I say. It's a quiet place, and I reckon it will be busy. It's also huge, there is a huge selection of not just books-but CDS, movies, games and other jingle-jangets that could fit in the "bookworm" category. It's awesome, it's great and the pricing is fair for it. Some brands are expensive for a reason so expect that. Books are supposed to be a little pricey as well, I reckon. Service was also decent. They aren't very pushy, which is awesome. How can I complain about this place? It's radical! It has everything you need. It has a tasty cafe, displays for books and merch, organized shelf's, and seats for lounging/reading. A great bookstore, I just adore shopping here. Absolutely awesome sauce. read more

This Barnes & Noble is located inside West County make, which makes it super convenient. I don't usually come to West County for the Barnes & Noble, but often stop in while I at at the mall shopping for other items. This location is large, easy to find and has friendly customer service people. I find that the customer service is just the right balance of greeting as you enter and checking in as you wander around the store in case you need additional assistance, but not overbearing. The staff allows you the space to look around, without constantly bothering you and this is another reason why I like shopping here. This location has a cafe inside with coffee, drinks and some other snacks and sweets. There are also a few tables located in the cafe. Barnes & Noble is an enjoyable experience where you can peruse books, magazines and other gift items while sipping a hot coffee. I so appreciate that there are still some bookstores around! read more

As an avid reader, watching a great store like B&N die a slow death over the past 20 years has been hard. The store's shelves are now somewhat bare, the floor-space is empty, and it is a place that has seen its best days long ago. The customer service that I received at this location today explains much of what went wrong. Slow, no real desire to assist--much less solve a shopper's problem is pretty much the theme. It's sad but I now remember why I stopped purchasing a membership annually at B&N--I no longer frequented the stores because they no longer offered me a great shopping experience--my local library and Amazon were doing a much better job. read more

This is a typical B&N store in many ways but different in how it's set up. There are sections in the store for things like fiction and literature, science fiction and fantasy and some other subjects which you could care about or care less about. There is no African American section, no Gay and Lesbian section, no Hispanic or Latin American section; those are dispersed through out the store, so you have to know the author's name and either ask and unfriendly store manager or a very helpful regular worker. The day that I was there, there was very few workers there and customer service was basically non-existent. I browsed around, looking at the different books, but didn't really feel good enough to want to even go back to this location any time soon. This store has a B&N Café with a very friendly worker who was there the day that I was there. Their café is set up pretty much like all the other cafés in the other B&N stores where I have gone; it resembles a Starbucks but is definitely not a Starbucks, which is good because I hate Starbucks. Their inventory is much larger than independent bookstores where I go since it's a chain retail store, but I personally prefer going to smaller independent stores than a big chain store like B&N. Their larger inventory could be an advantage because it's more than likely that they would have the book you might want or need, but the independent bookstores can always order it for you. Same way at B&N with books not available. I just wished that I had liked this store much more than I did. So I won't be back anytime soon. I will continue to go to the independent stores that I like so much. read more

Found a great new book series by robin Hobbs that should keep me occupied. Also enjoyed the buy one cookie get one free deal.

So few book stores nowadays. I'm grateful the for the few that are left, like this one. When I walk through the door, I'm immediately back in middle school, headed straight for the music section at the back of the store to buy the latest Broadway soundtrack....because I'm a theatre nerd. This Barnes and Noble is pretty huge! Definitely bigger than the other location in STL. There are plenty of nooks with comfy seats where you can curl up with a book and spend a couple hours! There's a Starbuck's inside that also serves Cheesecake Factory cheesecake. That's a major win as far as I'm concerned! I bought one of my husband's birthday presents here about a month ago. I needed some help decided which direction to go and the gentleman working in the back around movies and soundtracks was very helpful and very friendly. read more

Since the rise of the Internet, Amazon and e-books, my high opinions of Barnes & Noble have dropped lower and lower. I'm sorry B&N, but you're too expensive and inconvenient nowadays. When I can hop on Amazon (or a Kindle), find the book for half the price or less than what you're offering and get it instantly or delivered to my door in less than a week, it's kinda hard to compete with that. Now I love going to a bookstore and browsing for hours without actually purchasing anything - I'm a pro and have wiled away many an hour in just such a pleasant fashion, but when I'm on a mission to purchase a book (and I already know what I want), Barnes & Noble's not my first thought. Not only do they require you to buy a membership card for $25 a year in order to get an extra discount of 10% at purchase, but they now charge a "stocking fee" if you purchase a book in store instead of online. I learned this in a very rude fashion when I wanted to purchase a book before Christmas but didn't have time to have it shipped to me. I looked online, saw that it wouldn't arrive from Amazon if I ordered it then, and check on B&N.com, the price online for the book was about the same as Amazon with the "New Book" discount and even better I could reserve it at my local store for pickup within the hour. Swell! I thought. However, when I arrived to pick up said book, the cashier told me I could only get the online discount if I bought the book online and shipped it to myself - the in-store purchase price jumped up another $10 for a "shelving fee." HUH?!?!? That's a lovely surprise, isn't it? I proceeded to buy the book, simultaneously bought it online for half of what I paid at the store, and switched the books out once the online-ordered one arrived a few days later, and took back the original. Think you can screw me out of an extra $15 B&N? Ha! Think again. So, that's my latest encounter with brick and mortar bookstores, and that's why my opinion of them continues to dive. You'd better get more competitive or prepare to go the way of Border's, Barnes & Noble - 'cause you're certainly not earning any friends in the real world. read more

My experience with this store was mixed..The food section was very positive. The girl behind counter informed me of a special for which I qualified. She was pleasant and very helpful. I'm challenged mobility-wise and she helped me get my order. Upon leaving the store, I found an item I wished to purchase. There were two employees standing by a register. I placed the item on the counter and pulled out some cash. The gentleman behind the counter said that this register was closed and that I would have to go to front of store. I explained I was really hurting and I didn't want to walk that far. He turned around and left. Reminds me of a certain chain which buys 30 new registers and hires one checker. Anyway, I thought it wasn't asking too much to just check me out. read more

As chain bookstores go, Barnes and Noble is the best in my opinion, great selection of books, a friendly and helpful staff, a cafe staffed with some of the nicest ladies you could ever meet with some top shelf coffee beverages. What's not to like. read more

This is a nice spot to just chill out for a bit especially if you're tired of the mall environment. Yes, it's inside the West County Mall but that in a way makes it very convenient. It's right in the middle of the mall and on top of the Restaurant Village which makes it a really good spot for a bathroom break and also as a sit down at the coffee shop and drink or munch on something break. The Starbucks in here can be insanely busy though and there always doesn't seem to be enough seating. Now how can I go one paragraph about a bookstore and not really talk about the books?! Well, the thing is I don't really buy books that much nowadays because I am a huge patron of the big ole public library which I am very proud of. I find that books have become so much more accessible that I don't really need to buy them anymore. Not to mention that I feel like books have become so overpriced these days especially the actual paper copies. I do like to check out Barnes & Noble and see what they have to offer from time to time. Also, browsing there is a good way to find out new releases, bestsellers etc. So, like I said, it's a great spot to hang out and if you really need a paper copy of a book then this is the right place. read more

This is a newer location and you can tell as the store looks very clean with lots of space. This is not my typical Barnes & Noble location that I go to, but every time I've gone here they have had the books I'm looking for either in-stock or the associates have offered to order the books in store for me. The staff is very friendly. I ordered a book online for store pickup and the next day the book was ready for pickup. I highly recommend coming here for all your book needs. read more

If you've been in one Barnes & Noble (and if you haven't, they're just a chain of bookstores), you've pretty much been in them all, so here are just a few things that stand out. This location has as a mini-Starbucks, but it's never very busy (perhaps because there's another Starbucks kiosk in the mall); the employees spend most of their time talking to each other about going drinking/gossiping about each others' love lives... which is amusing to listen to, actually, if you are the type who likes people watching. Excellent magazine selection to browse while you drink the expensive coffee you bought to assuage your guilt over reading without buying. I've become one of those people. I'm ashamed by it, but is it just me or have magazines gotten crazy expensive? The employees are always super helpful, even when they are busy. read more

Clean, well organized store. Friendly sales staff. Clearly Amazon is going to be 25-50% cheaper, but if you're in a hurry and need something today they have a great selection. read more

This place is cool! Spacious & quiet. I come here when I need to go to the mall for shopping, to peruse new books & for my weekly trashy reading. On Sundays & on weekdays, it's quiet & there's plenty of seating & parking. Again, the dessert selection is not very vegan friendly like other Barnes & Nobles. read more

Great place to go and find magazines that are less common such as issues on carpentry, etc. Shame the parking lot is so crunched in read more

Love coming here for books, staff is always friendly and such good deals on books, alwags peaceful enoght to hangout and read and grab coffee read more

Fantastic location, and I love the cafe!!! The pizza is fantastic, real quality ingredients, definitely worth the price.