This place is horrible. They're not even affiliated with Starbucks, they won't accept SB gift cards. it's like they aren't trained and just hired anyone to make coffee! Firstly the coffee always taste like watered down milk. I've had to ask them to remake drinks atleast 5 times. Each time it comes out just as bad, l I could honestly make better coffee at home!!!! And their attitude is always so rude, like they hate their job and their life. This place needs help to get it together or something. Sucks cause they'll keep in business because it's the ONLY coffee place in the whole mall... read more

JJ was rude and walked away as I was talkingto her. Ordered my drinks and they were AMAZING LIKE BETTER THAN ALL STARBUCKS they get your order right. Just wish the cashier was nicer. read more

I ordered a hot chocolate tall from the cafe in the store. They delivered what was basically a hot water without any hint of chocolate flavor. I did not complain right there and ask for replacement or fixing it. Because of the potential retaliation from the staff. If this cafe features drinks from Starbucks. Then they shall check the quality of products. I don't recommend ordering drinks from this location. read more

This is just an updated review to post some pictures for Barnes & Noble Victorville and also comment on their cafe area. After picking up a couple books for my youngest daughter, we got a coupon for Buy One Cookie Get Another Cookie 50% Off. So why not? We both love cookies. Their cookies were not cheap... $3.50 each. They are a tad bigger than your average Joe cookie LOL, but still. Anyway, that didn't stop us from getting 2 of their cookies. We got 1 Oatmeal Raisin Cookie and 1 Salted Caramel Cookie. Both cookies were really good. The Oatmeal Raisin Cookie could be softer though. Cafe staff was okay. They weren't the most smiley though. That's okay... I guess it all depends on the person and mood at the moment. We ended up paying $5.25 for both cookies. We could have gotten 1 or 2 bags of Chips Ahoy at that price, but hey, you gotta pay the price for premier cookies... name brand will cost you LOL! One last thing, I am glad books are still being published for the public and purchased by consumers for their reading enjoyment. Have a good read for those who still love having a book in their hands! read more

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I got here right after opening time to try and find something to spend my gift cards on. I purchased them a couple years ago, and never made it here until now. It was an awful experience. After one walk around, I couldn't find anything I wanted, so I went to the coffee shop and bought a couple food items. They didn't have any bags large enough to put all my items in, so I had to lug them around the bookstore while I continued to try and find something to buy. Everything was excessively overpriced. Some things had no price at all, and I could not find one person on the floor to help me. But, I still had $$ left on my cards. I had to use it up, so I wouldn't ever have to come back here. I waited in the book line 3 times. It was ridiculous. They didn't have any bags large enough to put anything in either. Not 1 person on the floor to assist customers. Amazing. I waited in line 3 times because the first time was to pick up my online order. I was advised to get a 2nd item for half price, and walked around looking for it and by the time I came back the line was very long and slow, and I had to wait again. And then yet again, had to wait to find out the price of an unmarked item. This place is ridiculous. Why anyone would choose to buy anything here is beyond me, because Amazon has all of it cheaper without the hassles. And finally, I had to wait around until 10am for this place to open. 10am? Really? My day is half over by 10am. That's a very late opening time, if you ask me. I know, no one asked me. read more

Not enough supply for demand. Cashiers mad to deal with a line. Are all barns and nobles like this?

This review is based off a specific experience I had today at this location. This Barnes & noble is apart of a mall, which my partner and i frequent to play Pokemon go. This has never been an issue before until today. We walked to the children's book section because that's where their Pokemon books are, and we caught my favorite Pokemon so my partner took an AR picture of us, before stopping to take a picture a female employee circled us multiple times and once my partner had the game camera out she told us we are not allowed to be in the children's section without a family or child, mind you I had already picked out a $35 Pokemon book I was going to purchase. My partner and I are lesbian and visibly queer. This felt very hostile and accusatory. I spoke with two managers who deeply apologized because that is not a rule, and is not what Barnes & noble stands for. There is a rule about adults using profanity in the children's area. Obviously that makes sense. But we were customers and playing a mobile game. We are not predators or bad scary people because we look queer. It was extremely upsetting and uncomfortable. We felt targeted. Not to mention this is happening in pride month? Also not to mention b&n claims to be LGBTQ+ Allie's with the whole section but employees are making it an unwelcome space. ALSO NOT TO MENTION we are there for a pokemon hand book. Pokemon is in the kids section. I'm playing a pokemon game. If you don't want adult in a "children's" section then maybe you should consider reorganizing and shelving products adults will purchase. (As if a child has a money to actually make a purchase to begin with who do you think buys all the children's products????) Pokemon is something everyone has grown up with, to say I cant be in a section to purchase my hobby without a child is ridiculous. That rule does not exist and there is listed no where online or in person employment handbooks that could prove it had any validity. The Legos are also in the children's section but none of those adult were harassed and treated like predators or told to leave the store for not having a child with them. Not to mention I have been in that section plenty of times for myself and to purchase books for my nephews. What if we we had children we were purchasing bday gifts for? That child HAS to be there? Be serious please. This was homophobic harassment. I genuinely hope those managers meant their apology and reprimanded that woman employee instead of baby her and checking if she was okay for a "rude customer outburst". I hope my complaint is heard and going forward that employee has proper training on how to interact with customers. I set my book down and my parter and I left discussing if it's worth saying something. Too often homophobia is spewed into our community and we sweep it under the rug. I appreciate the managers who apologize to me. But to that woman please do better and don't harass queer customers based off their appearances. read more

I have never been more disappointed in a place before! I am a horror book fanatic and went in to spend some Christmas money. There were 2 book cases for the Horror section! A giant store filled crap they will never sell and only 2 book cases for the top 3 genre of books! I will never step foot in this book store again. Thanks for nothing! read more

Visited today and discovered that the Cafe was open! Any purchases today in your receipt you get a free cookie with a purchase of grande! Of course I could not pass up this opportunity! Carmen assisted me and made the most delicious Dragon Tea with lemonade and apple juice! On top she was exceptionally nice and accommodating! read more

Barnes & Noble - Thank you Carmen for making my order exceptionally delicious - Newspapers & Magazines Near Me - Victorville, California

I would like to start by saying, I love Barnes & Noble! We recently moved to Hesperia and was delighted that there was one not too far from us. My daughter and I went there this past week to shop and grab drinks. I was walking to the counter to check out when I noticed there was nobody there. I looked around and saw a guy a few feet away. He didn't smile, didn't say hi, just pointed to the counter. I'm like well, okay then. No hi, welcome, whatever kind of greeting. He asked if I wanted a bag for 10 cents, I said yes. He finished up, put my receipt in the book and gave me my book without the bag. I lingered to see if he will remember, he probably realized it and said oh and took my book back and put it in a bag. His name is Ramiro and I feel that he could've been nice, welcoming. It's not Barnes & Noble's fault, just this guy's customer service. read more

JJ Is a major reason why this location does so well , Shes on it i came in the other day and she remembered my coffee she truly is awesome

Salesperson helped me with my selection. They did not have the book I wanted in the store and offered to order it and send it to me or I could pick it up in the store. read more

No purchases today. I love browsing this store though and am always impressed with the large selection of everything you can imagine. Books, planners, journal's, etc. On today's visit they were bringing out the Christmas cards! Lighting in the store is great, clean and there is always ample seating if you want to take a book for a quick read. read more

We're almost home and I need another bathroom break. We had spotted this B&N on the way up and had made a mental note to check it out and this provided the perfect opportunity. What is it with B&N and their restrooms? I've never had a pleasant experience and they're always out of toiletries. There was paper everywhere. Are the booksellers too snobby to clean up? Do they consider it beyond their book selling abilities to clean the facility? I guess so. Beside that, we browsed around for an hour and checked out the clearance racks. There wasn't much there and some of the usual books weren't in supply, missing or unorganized. Not what I would expect from a B&N location. Overall, a bit of a disappointment but we got some cards and bookmarks and were on our way again. read more

Barnes & Noble - From the B&N website. - Newspapers & Magazines Near Me - Victorville, California

I hesitated posting this because I normally don't leave bad reviews but yesterday Laura. s gave me unacceptable customer service. I checked out a few books from the self help section and she looked at one of the books (the 80/80 marriage) as she checked me out and made a sour face, re read the title, and pretended to get chills from reading the title then proceed to say "sounds horrible". I don't think it's appropriate for an employee to make negative comments on what customers are purchasing especially not a self help book, like really. . Who are you to judge Laura? I hope you learn to respect customers and their purchases. Other than that, love this place, it's clean, wide selection of books, and I love the baristas at this cafè. read more

I love how you can order online and have your book ready for pick up. One note of caution however is that they may still have the book you're looking for on the shelf after the computer states that it isn't in stock. It isn't the store clerk's fault since they are going by what their screen says. Plus if they're super busy, it's all good. Either way, you'll get your book and everything will be fine. I know I'll be back. I love books too much!! Not sure why this is my first review even though I've been here over 6 years ago.... Anywho ((smile)) read more

This place has good atmosphere and great employees who are willing to help anytime with a smile. I love coming here.

I love the children's book section here and I always take my boys here to pick books for their summer reading. They love to sit and listen to the story events that they have here for kids and it gives us a fun family thing to do to kill time during boring summer vacation. The children's section is amazing and it always has something for both of my kids even though they are almost five years apart. My kindergartener finds fun looking colorful books that I can read to him at bedtime and my fourth grader finds nice adventure chapter books. I love the prices because they always have book specials and good offers to help me save money. I took away a star because when I am looking for a book they never seem to have it and I always have to order it from them. They are very helpful with this process but I like to check the book out before I buy it sometimes. They have a Starbucks cafe and that is always a good thing. read more

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Barnes & Noble is always pretty nice. They have a good Starbucks in here, actually better than most freestanding ones. The selection of books and magazines is great, the staff super helpful and very nice. It's a big store, very new and clean, all around good. Prices are average, I mean you pay sticker for books and magazines so you know what to expect. They offered us their free membership card to save 10% on each purchase. Not too exciting, but nice. A great place to stop to stock up before a roadtrip and they offer free shipping should what you want not be in stock. read more

Just was driving by and saw it was open so I had a few minutes to browse inside. The cafe is open and there wasn't too many people inside. Masks are to be worn but I saw one person shopping not wearing one at all. I don't know if he was asked to leave or not. I'm honestly happy to be able to browse books, and perfect time for those cold rainy days soon to be upon us. read more

This location is always well-stocked, and the employees are happy to special order books for you as well. I've always had great experiences with customer service here, even if the wait is a little long, and they don't seem mind extensive browsing. The café is run by people who know what they're doing, which is always nice... ...but if you need use the bathroom, better hold it for a different shop. The stalls here are consistently dirty and badly kept, with not an air freshener in sight. Use only in the event of the most extreme bathroom emergencies. read more

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I will have no reason to go here anymore. Story time for the children with Miss Jan brought me here with my kids every week. I also spent quite a bit of money here as I was in the store anyway. I actually was proud of this high desert store to have such a wonderful program to teach kids to love reading. To my dismay, this program was cancelled. The only thing really going for this store. There would be upwards of 50 people especially around the holidays. Miss Jan was very gifted and I am grateful for her teaching all four of my kids over the course of ten years. This store is doomed now and will ultimately close its doors soon. You have lost my business as you do not support the youth of this community and as you know we have very few programs of value for kids here. read more

At the victorville mall, on monday 9/04/23 at about 6:10pm, my wife and i went to purchase coffee inside the Barnes & Noble book store, which displayed Starbucks logos throughout the coffee shop. There was a black girl who took our order, the only other way i know to describe her is she had a NOSE RING connecting both nostriles. she never gave a smile and when i asked her if she could tell me how much $ was in the starbucks card, she raised her eyebrows and turned her eyes to her extreme upper right and said, "we dont accept those cards here" with such an arrogant tone and displayed such arrogance in her facial expression, i felt this waive of disdain emitging from her, it was sad. i refuse to jump to the conclusion that it was a racial hatred she was displaying,because thats the type of ignorance racist idiots live by. she is clearly a very unhappy worker. maybe she feels cheated in life but she should not take it out on people surrounding her. i think she needs a hug. read more

If you're old school like me come on in and support one of the last great book stores! I bought a large collection of cooks among other type of books here. Look into the clearance sections and you'll always find good deals on interesting books. Books on Tesla, The art of war, natural healing, crafts and DIY projects. My kids love going there for the graphic novels like The walking dead, Death Note and many more! You still happy with your e-reader? Check out their Nooks and large online catalog! Feeling like you want to have a coffee and read a book? You can do that here also! They have a small coffee shop in the store. They even have storytelling days for the little ones to keep them interested in reading. Don't let another old school store great like this slip away. Support them when you can. read more

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Well went and bought what I thought was a vinyl because absolutely no where does it state that it's a dvd and it was with the vinyls. Called and asked if I could return it even for store credit and they had asked if I opened it which of course I did that's how I found out it was a dvd no point in lying. Manager goes on to tell me I can only exchange it for the exact same product. Have t bought from Barnes & noble before and was not told about the return policy when I checked out. Horrible. read more

Just walked out of this poorly managed store in my opinion first time here they have about 4 or 5 people that I could see working but only 1 register taking cash I can't stand that you wanna get your items and be on your way not stand in line forever. read more

I don't know why I frequent this store so much. Up until recently, I rarely purchased anything. I only do so now because I hope that Barnes and Noble doesn't suffer the same fate as Border's. Anyway, the store could do with some more chairs. I remember when it first opened, there was a plethora of chairs-wooden and cushioned. It seems most of the chairs are in the cafe. Chair-impaired or not, I still frequent this store when I'm bored and don't want to spend money. read more

This Barnes and Noble has been a favorite place for my family to visit for a few years now. The $25 annual membership (optional of course) really pays off if you buy books frequently, especially if your kids are bookworms. It gives you 10% off pretty much anything in the store, free shipping online, and that's top of their other offers. The staff here is very polite and professional, and the Starbucks cafe is also 10% off with your membership. read more

Let me start by saying this is not a review on the store itself, but of Barnes and Nobles as a company . I purchased an ebook Friday night and it still hasn't showed in my library. I tried to call customer service today and was told that my wait time was 3 minutes, an hour later my call still wasn't answered and I hung up. So frustrating that you can't even get through to anyone. I may have to consider going to Kindle, which is sad because I have been a Nook customer for close to 15 years. read more

Love bookstores!! This b&n has great staff who are always willing to help you find what you're looking for or direct you to where their great deals are!! Special shout out to Cody for always making my visits awesome!! read more

I love book stores and Barnes and Noble is alwayd great. Take advantage of the membership to get the discounts and coupons. You can also use them at the Starbucks on site. read more

Great book store, I have bought several books in my bookshelf from this store! It really has great selection of books to choose from. The place is spacious, and at the same time, it is clean. Furthermore, they sell movies and music records. Bonus, they have a Starbucks inside! read more

I love coming here with my younger sister and daughter. The staff members are always helpful, knowledgeable and patient. My little book worms will ask a lot of questions when they need a new chapter book recommendation and the staff are always willing to help. It is always organized and clean. The cafe is also clean and everything is delicious and fresh. I highly recommend this book store. read more

Not a fan of shopping places that trap you and make you wait to pay. Last 5 times it takes 20 minutes to check out with only 2 people ahead of me. Always this way now. Last 10 times took forever for me to give them my money. read more

I don't usually go to Barnes & Noble a lot, but I needed a book for my class, so I decided to go. I was confused about where to find my genre, but I was immediately assisted by an employee named Alyssa. She was very helpful and kind and made it easy for me to find a book! She is the reason I had a good experience here, and I will come back again. read more

I have no problems with this establement, but they are changing you for bags now. And it's the same bag... at least all the major grocery stores came out with thicker stronger plastic bags. But this Barnes and Noble seems like they're trying to capitalize on charging for plastic bags when it is not even a law for this establishment. I guess that's one way to make a cheap buck read more

This place is neat. Their vinyl section is amazing; definitely worth visting if you had the time. Just keep in mind that this is in Victorville: known for housing suspicious people. read more

Absolutely horrible!!!! I preorder a book, that I was told I would get notified when the book arrived. 1st problem is i never received a call. 2nd when i came in they had the book, but now it was 40% more. When i told the rep yo adjust the price to what it was when I ordered it, she told me she couldnt!!! When I asked for the manager, she said she was the manager, at which point I walked out of the store, and I'll never buy another book here again!!!! read more

Remember the smell of real books? I could spend a whole day shopping in here! Alas, my kiddos are not great shoppers, so I reserved a book I wanted online and it was waiting for me when I walked in the door. Thanks for making shopping easy. Someday my little rug rats will learn to love books too, and I hope this store will survive the digital age so they can come and enjoy the bookstore experience with me. read more

I bought the book called "sow" at barnes and noble. I ordered it they were quick , helpful and friendly. I received it a few days later. Oh by the way the book was a keeper . The poetry was so emotional and I kept going over it to read again. It is especially good for people going through tough times. It was by brooke fisher and a well wrote book. read more