Miguel was great! Worked with us on everything. Very knowledgeable with anything we had questions…read moreabout. Answered our questions and if he couldn't he got someone who could.

I had the privilege to deal with Mr. Chase Coker with the sales team at Carlock Dodge. I was…read moretreated with very much respect. Chase listened to my concerns and needs before trying to help me purchase a vehicle. i can honestly say that this sales team headed by Mr. Isaiah Carter and people like Chase made my experience 100% enjoyable. I would highly recommend My new friend Chase to assist you with your next vehicle purchase.Much thanks to Carlock Dodge of Tupelo. Definitely will go back there for future vehicle requirements.

Bought my second Sonata from them. Like the car but when wanted a diagnosis run in my hybrid, they…read moresaid it would be 90 days before they could get to it!

Damon was the easiest person to work with in our tough situation. He stayed in constant…read morecommunication with us and provided details, answered questions, and was extremely patient. I will refer him to everyone I know looking to trade or buy a new vehicle. I couldn't be happier with how our purchase went. Madonna made the financing side a breeze.

I am extremely disappointed with the service department at Dossett Big 4 in Tupel, MS regarding…read morerepairs to my 2020 GMC Sierra Denali. My truck experienced engine failure with symptoms identical to the well-known GM 6.2L engine issues affecting newer GMC models -- knocking, propulsion problems, stalling, and complete shutdown concerns. A trusted mechanic who previously worked for a GMC dealership specifically advised me to take it to a GM dealer because of the similarities to the known engine problems. After inspection, I was told my issue was somehow "different" and not covered, despite having the same symptoms. I ended up paying over $10,000 for a refurbished engine replacement. What made the experience even worse was the customer service throughout the process: * My vehicle was kept for approximately 3 weeks * I was given multiple inaccurate completion dates * No courtesy vehicle was provided despite the size of the repair bill * I was told my vehicle would be left accessible for after-hours pickup, only to arrive and find it locked behind the gate * After receiving my vehicle back, I discovered my underbody light wiring had been cut. When I contacted the dealership, they denied responsibility and then wanted to charge me additional money to repair it Overall, the communication, accountability, and customer care were extremely disappointing. After spending over $10,000, I expected significantly better treatment and professionalism. I would not recommend having your vehicle serviced at this location.

Excellent experience working with Eric. He's a very attentive individual. He works with you , and…read moreactually listens to best assist you in your search for a vehicle. I'm VERY happy with my purchase and even happier that it wasn't a very long process. Only downside is that my vehicle has had the check engine light on since I got it. Gotta have it looked at. Used vehicles are sold as is.

I had such a great experience at Carlock Nissan of Tupelo!…read moreSarah (also known as "Mom") was absolutely amazing from the start. She even sent me a video beforehand so I'd recognize her when I arrived, which made everything feel more personal right away. She took the time to text me, understand exactly what I was looking for, and narrow down options that fit my budget. When we got there, she was kind, funny, and kept us laughing the whole time with her stories. She walked us through every feature on the vehicles we test drove and made sure we actually understood how everything worked, which I really appreciated. What stood out most is that she stayed with us from beginning to end. We never felt passed off or rushed. John was just as helpful. He answered all of our questions and worked directly with my bank to make the process smooth and quick. Both Sarah and John followed up afterward to make sure everything was going well and that we didn't have any questions or concerns. That level of care meant a lot. They made us feel comfortable enough to come back anytime if we needed anything, and like we were truly a priority the entire time. Thank you both for being so kind and for helping us get our dream car!

Ok it started off good. But once I drove off with my 2025 jeep 2hrs on the road back to Memphis the…read moreAC stop working. Called the sales man montel he seemed genuine like I'll come get the car myself but it was BS. I called him back and told him yup it ain't working no way to make an appointment locally by tomorrow. He asked can I driver the car back "lmao without AC" I said. I haven't had the car 3 hours. He said just to be transparent it will be the same thing if you brought it back. Damn after looking it will need an oil change soon I'm wondering did they do any type of inspection on this vehicle. My 2015 kia is blowing snow balls and it's paid off this thing didn't last a year and lost the compressor... Still ain't check on me or nothing basically no one gives a fxxx. Top Tier customer service.

I've trusted Barnes Crossing Kia for years, and at this point, I honestly regret it. Their service…read moredepartment has put me in unsafe situations more than once, and this experience was the final straw. Years ago, when my car was under warranty, they "fixed" it and told me everything was fine. I didn't even make it 7 miles before my car completely shut down in front of Applebee's, on one of the busiest, most dangerous roads in Tupelo. Someone had to come in a personal vehicle just to drag my car back. And even THEN, I locked horns with the service manager because of the same dismissive, blame-shifting behavior. That should've been my sign to leave, but I kept giving them chances because I purchased my car from Kia and wanted to trust their service team. Fast forward to this week: I paid almost $800 for an oil pan reseal and oil filter housing gasket replacement. Less than 24 hours after THEY put the splash shield back on, it fell off. In six years of owning my car, this has NEVER happened until they touched it. Instead of accountability, I was met with disrespect and gaslighting. The service manager immediately tried to blame me and said: "It might've fallen off because you drove the car." Then she interrogated me about where and how far I drove, as if normal driving makes parts fall off. She repeatedly said: "I'm not dealing with your attitude." Not once did she acknowledge the obvious, that the part was NOT reinstalled correctly. When I asked for the general manager, he initially acted like he intended to fix the issue -- but that lasted maybe 30 seconds. Once the service manager started twisting the story, he joined right in. He raised his voice, threw his hand up toward me, and told me directly: "I don't have to do this, especially on a car with over 100,000 miles." Let me say this plainly: That comment should NEVER have come out of a manager's mouth. Dealerships gladly buy cars with 100,000 miles, clean them, and resell them for profit. But suddenly my mileage is the excuse to talk down to me? Make it make sense. The service manager then looked me dead in the face and said: "Oh, you think you're so smart, don't you?" I asked the general manager four separate times to make her stop insulting me. He never did. He never, not once, looked at his employee and said, "Stop. This is our customer." And magically, the tone changed the SECOND they realized I had recordings, the Saturday phone call AND the entire in-person interaction. Suddenly the truth was no longer "unclear." Then today, after emails were sent and I'm sure internal notifications were received, I get a call saying my part has "magically appeared." Interesting, because yesterday I was told it would take two days. The timing speaks for itself. Worst of all, I drove three full days without that splash shield. That part is on the car for a REASON, it protects the engine, wiring, and undercarriage. I pay a monthly note for a whole car, not one missing parts because of sloppy work. The ONLY person who acted professionally was the Saturday representative who immediately admitted her mistake and offered a genuine, heartfelt apology. Everyone else doubled down on disrespect until they realized everything was recorded. After dealing with this twice, YEARS apart, I've completely lost trust in this service department. Customers deserve honesty, safety, and respect. I received none of that here. Most of the 5 star ratings come from the employees. The service manager is even on here. This review isn't meant to cause harm. It's meant to tell the truth, protect future customers, and hold a service department accountable for repeated unsafe and unprofessional behavior.

I bought a KIA Carnival in 2024 for my wife and since then have been very happy with the service…read moredepartment, especially Lizzy. She is always courteous throughout the process of getting my vehicle serviced. She is very respectful and makes recommendations based on what the manufacture recommends. I trust her to give me the correct advice. Thank you, Lizzy, for your professionalism and friendly demeanor. John Huey