I've been going to Sterling for years, have spent thousands, have been reasonably satisfied. I do…read morebelieve these are nice folks. Unfortunately, I've had a really distasteful experience just recently and am therefore going elsewhere for my future auto service needs. I called to schedule a service appointment requesting three items be addressed: install new headlight assembly (with the new part that I provided), fix front passenger door lock that had stopped working (actuator replacement), and oil change, and I was given a quote for this work. During the work, they called me and told me that I also needed a new PCV valve, which would add $173.39 to the cost, which I approved. When I went to pick up my vehicle, they hadn't addressed the door lock issue at all and said that they could offer me a quote for that. However, they had already quoted me for that, which is why my vehicle was there to begin with! In the end, they charged me the full amount without having replaced the actuator. As I look at other reviews, I see I'm not the first to have had this experience with Sterling. Lastly, when I called around about getting the door lock fixed elsewhere, it was much cheaper than the additional amount they were wanting. If you are going to go with Sterling, I would highly recommend you get *everything* in writing, even if the conversation on the phone is as clear as day. Otherwise, all you're going to hear is "oops, sorry for your misunderstanding."

I have taken my car as well as used cars I was hoping to buy to them. They've helped me over the…read morephone trying to diagnose the problem before bringing it in and have always been super kind! When they do give me the diagnostic, they walk my through what the saw on the car as best they can. I have appreciated their flexibility, eagerness to help me, and overall treatment (especially as a women)! Special shout out to Pat, Sterling, and Zoe!

Stay far away from SK Motorsport -- and specifically Joe -- as well as MB Motors LLC in Bellingham…read more I paid $223.66 for a pre-purchase inspection on a BMW X5 M I was purchasing from MB Motors LLC. Because I'm located in California, I had the X5 M BMW delivered to me. Within the first two minutes of driving it, I encountered multiple serious mechanical issues -- none of which were reported in the PPI. These included a check engine light with a Cylinder 3 misfire code, a parking brake malfunction, and a drivetrain malfunction. All of this surfaced during a two-minute drive from where the car was dropped off to my home. When I respectfully explained the situation to Joe at SK Motorsport including sending him pictures and video of said issues, he informed me that scanning for check engine lights would cost $225.00 -- literally $1.34 more than I had already paid for the entire inspection. None of this was disclosed to me beforehand. It's clear to me that SK Motorsport has a financial interest in keeping MB Motors LLC happy so they can continue receiving PPI referrals from the dealership. As a result, they perform incomplete, half-hearted inspections and deliberately omit significant mechanical issues to avoid jeopardizing that relationship -- at the direct expense of the buyer. I will be sharing photos and video documenting these issues. You'll see in one of the screenshots below Joe also charged me $223.66 when he states the PPI is $205.00. Wasn't a big deal to me but another example that's shows this shop has zero integrity. Do yourself a favor and find an independent shop with no ties to the dealership before making a purchase like this. I'll attach pictures of the PPI, Pictures and videos of the issues with car right after receiving delivery as well as Joes response to the situation.

SK Motors, has been servicing my BMW for several years now. They hit me up from time to time to…read moreremind me what needs to be serviced and what I might check for. They are very prompt and accommodating with their schedule. They never pressure me regarding issues with my auto. The staff is friendly and personable, particularly, Charlie who handles the scheduling and charges and front of the house activities. I highly recommend them.

Steve is Awesome! The Check Engine light went on and I could barely limp it to his shop. Even…read morethough I walked in off the street, he broke away from a full work schedule to help me, and identified the problem as a Mass Airflow Sensor within a couple minutes. He then squeezed me in between other jobs, for his next available opening. He thoroughly explained everything: what the problem was, what the parts and labor would entail, along with other maintenance issues he had discovered while inspecting the vehicle. He didn't try to sell me on these other repairs, but Instead gave a projection of what they would cost, what effect they were having on the car, and when I should probably get around to them. Above and beyond that he gave me a birds eye view of future problems I might expect for my Make and Model of car. I've never had such a comprehensive experience with an auto mechanic. He gives you the information you need to make educated choices about your car, not information designed to bilk you for money. All of these reviews are spot on. Call this guy if you want to deal with an honest mechanic.

Steve is just the best. He is thorough, but won't oversell a repair that doesn't need to happen…read moreright away. He's trustworthy, skilled, honest and helpful. I won't go anywhere else.

I took my vehicles here before the change of ownership, and though I have moved out of town, I…read morereturn under the new ownership as a fully satisfied customer. They are honest, quick, and very customer-oriented.

I was referred to Rising Sun Motors by a community group that I belong to. I called and got an…read moreappointed schedule by the owner (Khai) for the following week to do the routine require 60K maintenance for my 2014 Honda CRV. I drove and dropped off my car on my schedule day at around 8am. Here are my observations. They must get a lot of business since there were tons of cars around their parking lot and both of the shops were busy with cars being work on. Khai the owner was friendly when I drop off my car and seem to know what he is doing. Confidence from mechanic is a good sign. Seem to be a "local" place because when I was there, a lot of his customers seem to know him and called him by name. Again-- another good sign. The only thing that was a bummer is that there's no waiting room due to Covid so you have to either get a ride back or wait outside. There is 1 chair for anyone who needs to sit and wait outside the office. Otherwise you will need to find a curve on the street sidewalk or a random place on their parking lot to put your bottom on while you wait. I was lucky enough I got a ride to and from so waiting there was not an issue for me. I did see people who were wait near the office. As a suggestion to the owner--maybe offer those who have to wait a bottle of water while they wait? Or some coffee? etc. Maybe even have a tent or covering with some outside seating on their lot somewhere? That is a bit of going beyond..but I think your customers (especially the ones with small kids and the elderly) who can't get a ride would really appreciate. That would have totally make my review a 5 stars for sure..even if I didn't need it myself. Just show that the owner cares about his customers during these Covid times and that there's no waiting room available.

So I don't usually write reviews, but I feel it is necessary in this case…read more I originally had my car towed to Joe's Automotive as my car battery was drained(0.01V display from multimeter), I recently just installed a new alternator, brand new terminals/connectors for the battery, and a remanufactured starter. All the attempts to start had drained what charge was left from the battery, and I suspected the starter was bad and possibly draining the battery. To their credit they got the car started, but the only change was slightly different cable angle on the starter & alternator, and severely damaged battery terminals that look like they have been smashed in with a hammer, and tightened so tight that they can no longer be removed. I took before and after photos of the engine, and these are the only things that were altered, so I can only determine that they charged my battery successfully and slightly changed the angle of the battery connections, and then smashed in my terminals so they could no longer be removed. I was then charged $280 for this privilege. The only saving grace was that they also confirmed the starter was bad, which I thought was the case anyway, and once I swapped out and reinstalled a new starter it functions properly. (The starter ended up melting the testing device used at the location I bought the starter...) TLDR: They recharged my battery, shifted cable placement, smashed in my battery terminals so they are now permanent battery fixtures, and charged me almost $300 for that amazing service... Edit for owner response: Which specific wire are you claiming to have melted? There are only three wires/cables that connect to the starter, the positive battery cable, the starter solenoid wire, and the negative battery cable to ground. None of which were replaced OR melted. Do you have any pictures of these melted mystery wires? The bolts were also not tightened to the point that the report claimed, as my wireless ratchet wrench is not physically capable of tightening them to that degree, as it automatically stops when it meets resistance. It cannot overtighten things. The alternator was also installed correctly, there are only two connections to the alternator and both were fully connected and in the same locations before and after pickup. "would never damage parts of the vehicle to get things back on." My mangled battery terminals beg to differ, as my attached pictures can attest. They were brand new and installed that same day actually, not a scratch on them until they were brought to you guys. The damage didn't just magically appear on its own.

They didn't check the new alternator they put in so I had to take it back. They then left a three…read morefoot tool in my engine compartment, I found it behind my wheel after I heard a sound. I brought the tool back, they acknowledged that they lost it, then they laughed about it. If they had simply apologized I wouldn't take the time to leave this review, however it is accurate to my experience. I don't think it's funny because it could have damaged my vehicle or caused me injury.

Got my oil changed today, it took less than 15 minutes all around! The man who greeted me didn't…read moremake me feel intimidated or talked down too, which is so nice as a young woman. The high mile oil change, filter, engine air filter and fluid check was affordable. They also topped off my windshield wiper fluid when I didn't even ask and didn't charge me for it, which was so kind!

I've been working with Master Lube for years…read more They are professional and accurate. The cost has increased over the years, but that's the way of things. I don't feel nickel and dimed.

I was hesitant to take my car to Firestone after all the feedback here, but I needed an alignment…read moreand oil change on my beloved 4Runner and they were very accommodating, meaning they fit me in within a few hours of my request. I have to say that I am very impressed with this location. They were able to fit me in with just a few hours notice. They completed the repairs within two hours, which I really appreciated. They didn't uncharge me or suggest unnecessary repairs, which I was prepared for given my car is 23 years old! And they were very friendly. Not to mention that they have the best deal on alignments I've found and their oil changes are also very reasonable.

I have brought my cars to this location on multiple occasions before and consistently received…read moregreat customer service. Carson assisted us with our car issues and provided us great professionalism and helpfulness. I would gladly return to this location for any other car services.

Awesome. They even quoted me a higher price and decided they I didn't need some of the work done,…read moreso they didn't charge me for it! Definitely an honest price for good work.

Shane is incredibly knowledgeable and thorough and I can tell he truly cares about taking care of…read morehis customers. Service reps were also very helpful and efficient.