Every time we come to this location we are greeted and treated with kindness by Ramiro. His…read moreknowledge of the Sandals and His Recommendations go beyond. They have different styles to select from that you don't see online and can see in person. The prices and great always something going on a few dollars off but definitely worth the value. Overall this location has everything you need and has the right service.

I stop here at least once a year when I'm in town to pick up a new pair of Havianas. Good selection…read moreof colors, styles and sizes, and comfortable as always.

I had an excellent experience with Natalie at Cole Haan in Cabazon. A pair of shoes I received had…read moreunfortunately been delivered damaged, but Natalie went above and beyond to help resolve the issue quickly and professionally. She was incredibly attentive, detail-oriented, caring, and communicated every step of the process clearly. She genuinely listened to my concerns and worked efficiently to find a solution. Her professionalism and commitment to customer service made what could have been a frustrating experience feel easy and stress-free. Natalie is a true asset to Cole Haan, and I really appreciate the care and effort she put into making sure the matter was resolved. Excellent service from start to finish!

This has to be my favorite store in the outlets. I came in just planning to look at a pair of…read moreshoes... and left with six pairs. The pricing was on point, the styles were fresh, and best of all they had my sizes in everything I wanted. I picked up four pairs for myself and grabbed two more for friends. Cole Haan really has it all: sharp dress shoes, casual styles, and hybrids that you can dress up or down. The sales made it even better, and honestly, my shoe game went up a couple levels after this trip. Cole Haan was the MVP of my shopping day great prices, great selection, and great style.

I recently had what I can only describe as a "Pretty Woman" moment at the Tod's store in the…read moreCabazon outlets. I strutted in confidently.... no hesitation, no second-guessing... straight to the men's shoe section. I know Tod's makes a quality product, and that's exactly why I was there. I spotted the sneaker I wanted right away... real leather with suede accents, super sleek, exactly my vibe. I turned to the male salesperson and said, "I need a size 7 in this one," pointing right at the shelf. And then... he paused. Like, hard pause. "Oh! Is this for yourself?" he asked. "Yes, it is," I replied--still calm, cool, collected. He looked confused and immediately tried to redirect me... pointing me toward the women's section. Nonplussed, I told him, "No, this is for me. Yes, I'm shopping in the men's section. Is there a problem here? ." And that's when his whole vibe shifted. He went into this high-and-mighty, better-than-thou mode, and honestly, it threw me. I've never experienced that kind of energy before--not even in high-end stores. you already know you're spending $250 and up on a pair of shoes, easily. The pair I wanted was actually marked down to $279 from $600, so yes.. I saw that as a win and was ready to buy. He reluctantly brought me the size 7, and surprise--it was too big. Turns out Tod's shoes run large, and I actually needed a men's size 6. (Good thing I tried it on.) His attitude didn't change much the entire time. Huffing, puffing, acting like I didn't belong there. Only toward the end did he finally soften a bit--but by that point, it was too late. And unfortunately, the size I needed in the color I wanted wasn't available after all. So no shoes for me, and a whole lot of attitude I didn't sign up for. Bottom line: Product? 10/10. Customer service? 3 out of 10. And that's exactly why my overall rating for this store experience drops to a 3 stars. A shame, really--because I wanted to buy.

went into try on some boots that I had seen previously and was going to make my purchase, I saw two…read morecolors that I liked. I asked to try them on. The sales asked me my size... I told her, she said this floor sample is my size and to try it on. So from there I thought ok that's fine. I sat one of the boots I had interest in next to some shoes my Girlfriend was trying.i see a person than take that boot and asked another sales person to try on. So that person ended up purchasing the boots I wanted in my size...and they checked after which was to late that was the only pair in my size...just because the sales person didn't want to be attentive to customers request and get the items requested. It was a horrible experience shopping here.

Good price for quality cloths. The are not very modern but they are comfortable and they last.read more

I really haven't given any thought to Jimmy Choo shoes until recently…read more I wanted luxury brand shoes and was shopping in this outlet. I walked in and was assisted by Sergio. Although I've been here before, I've never made a purchase here, but I realized on my recent visit that they have some cute styles for shoes and evening bags. I was able to select 2 pairs that I liked but asked them to be on hold. I continued to shop at other stores and came back around the end of the day at 630pm after deciding to give them a second look. After coming back, I found a third pair that had potential. This complicated things, but by 7pm I was ready to make a purchase. Ended up leaving with a black pair and a white pair. They were outlet prices and I got an additional 20% off which is great. The service was fine, the shoes were wrapped nicely in their boxes and bags. I may have found my new favorite brand for luxury shoes!

The customer service at this store is deplorable. The sales associate said it was fine they were…read morelosing customers because despite the heat, they made us wait outside for an unknown reason. I had planned to buy multiple pairs of shoes but because of his attitude and unprofessional comments, I went to Christian Louboutain instead. Unfortunately, I won't recommend this store.

they never answer the phone and don't even have their business hours posted online so how are you…read moreto know if they're open to do business. I called three times mid afternoon on a weekday and no one ever answered the phone.

The staff was some of the rudest I've experienced. We have two girls, one of which was trying on…read morehats in the store. One of the staff came up and said, "Don't put on the hats. They're not toys." He then basically yanked the hat out of her hand. She was geniunely trying on hats and asking us to buy one. First sale lost. My other daughter was measuring her feet with the foot that foot measurement thing and, again, the same guy came over and took it from her saying something like "it's not a toy". Again, we were looking for shoes for her and needed her current foot size. Second sale lost. I had already picked out a pair of flipflops that I was going to buy but, obviously, I had no intention of giving these folks any money. We exchanged some words and left. I get it. Idyllwild is a town that doesn't really get tourism even though they are fully dependent on it. However, if you want to sell to us tourists, a little bit of charm and tolerance would go a long way. Charm school for the staff is highly recommended!

My friend was looking for some shoes while were close by this store. I did not know this stored…read moreexisted, apparently its been here for about 10 years. I dont come to Hemet Valley Mall, but I have been previously. They have a variety of items there, there is so much to pick from and prices are super cheap. The lady that was helping us was really patient and helpful. She prob took 10 pairs or so for my friend and I. She did not seemed bothered to help. I really appreciate that. we both ended up purchasing two pairs of shoes for a really good price. I highly recommend this place to everyone. Prices are cheap, brands you can find in a lot of other places but relatively cheaper. thank you for the outstanding experience.

Great customer service every time I go in. Great selection of shoes and handbags all at great…read moreprices. I have been shopping here for over 10 years. I always enjoy going in when Anissa is working. She is so kind and helpful. She always has a smile on her face. She always makes sure I leave with a pair of shoes that I absolutely love. There is never a time when I leave empty handed. This is and will continue being my go to store!