This guy ghosted me. I paid him a lot of money for "fixing" the remote for the FP…read more After 1st use the mechanism he built melted. Would not return calls/texts after. Had to call another company and pay again to fix correctly. Do not recommend.

Chris responded to my request for a quote quickly and came the next day. He provided a great quote…read moreto install a new gas insert for our fireplace. He even provided the details we needed to choose the correct product. He is very helpful and responded to all questions & concerns quickly. We are very happy with the new kit.

First called this company in Late May/Early June to get a quote for extending our brick fireplace…read moreupwards for a second story addition to our home. Two technicians have been sent. One in June and one this past Thursday at the end of July. Both technicians said they could do the job. First technician ghosted us and asked if we wanted to pull permits or not - a red flag given the scope of the work. Second technician said they would have an estimate for us in 48 hours and four days passed. Both contractors were late despite three hour windows. Second contractor was standoffish when he came by nearly two months after the one who ghosted us. Finally called their office myself thinking that maybe their was miscommunication or that they weren't taking my wife seriously and finally got a person only for them to tell me they weren't licensed or didn't have the ability to do it with little explanation. Asked if they knew a person who could and they said no. There are a lot of red flags so proceed at your own discretion but they apparently decided they didn't want the big job we were offering despite leading us on in an atmosphere where material prices are fluctuating by the month. We didn't even get to hire them and they already cost us money by wasting our time, the general contractors time, the architect's time, and the structural engineer's time. My wife will also be leaving a review with her experience.

I've used this business twice. The first time, they replaced my fireplace door. I really liked…read moreit. But then I got married and my husband wanted a gas fireplace insert. They did that work also. It turned out really nice and I like that also. Actually, more than hauling in wood to burn. And then with the "no burn" days, it turned out to be a really nice addition to our house. It looks nice too!

Responded immediately only to discover that our "chimney" is actually an exhaust vent like in the…read morekitchen. It just happens to be outside over our built in grill.

Miguel responded to my request right away and we set up a time for the following week to have our…read morechimney cleaned and inspected. He showed up right on time and did a thorough job. He showed us a few things that he found that need attention. They are the same things my husband had already seen. He did not upsell us on anything. He was knowledgeable and hopefully soon will be helping us with some repairs.

We felt misguided and did not feel we receive reasonable care. The owner is based in a different…read morelocation and hires out uninformed staff who struggle to problem solve. Though I do think we probably would have had better care with Patrick, the owner, we didn't feel like they did their best to try to make amends with our situation. We felt taken advantage of. When their maskless installers came, the log was broken, the high altitude kit was missing (we are located in Idyllwild, which they knew), trim for the interior wall to line the vent didn't fit right, the flex pipe to connect the stove to mainline was not long enough, and the remote was missing. Additionally, the roofer mentioned that the helmet installers had cut way too big a hole and would need a custom flashing, which wouldn't even guarantee that the roof wouldn't leak in the next two years. Around Nov 15th, the temperature got low enough for us to finally use the stove. We noticed it was not firing up properly. Therefore we called the local authorized heating company nearby since we knew, based on past experience, that Hemet would be slow to respond given our prior experience with the . They let us know that the adjustments were not made properly. We had to pay $150 for this person to come out. We continued to use the stove and learned that the stove was not heating up the home sufficiently. Our cabin is 500 sq ft. Based on our conversation with their staff, they validated that the stove would adequately heat our space. After calls and emails, it took them a month to reply. They said because the stove had been worked on by another party, they were unable to accept the return and tried to upsell us on a blower instead. Ultimately, we had to replace the stove purchased from Hemet with a bigger stove which we bought from Idyllwild Heat. My suggestion is, if you live on the hill, go to Idyllwild Heat instead; they are very knowledge, reasonable and personable people. Stay away from this place.

The execution was perfect…read more We live in the mountains and having our fireplace insert being in working order is critical for us. Two service people diagnosed issues with our propane powered fireplace insert. They fixed the issues, reprogrammed remote, cleaned out carbon deposits, cleaned glass inside and out and as a finishing touch, they added material to simulate burning embers. It looks amazing! The two service people were friendly, knowledgeable, professional and very personable. It doesn't get better than that. Well done! I do hundreds of reviews and am extremely picky when it comes to Customer Service. I give this business ***** Stars and they earned every one of them. We highly recommend this business!

This company could do a much better job respecting customers time. I asked tor a quote and to…read moredesign build an installation. Instead of an appointment they give you a window of time, which already is annoying. After waiting for them, patiently, at the end of the window they then sent me a text. At that point they informed me, without an apology, they would be at least another half hour. The information came at the end of the window not before. No thank you.

We are local residence in Palm Springs and needed to replace an older DCS barbecue…read more I think this team was wonderful... And identified the right replacement and execution to replace the barbecue for us. We had a couple bumps in the road in terms of the barbecue fitting into the space that was available... And yes it was on their responsibility to know that. But in the end, there's always bumps when you're spending thousands of dollars on anything. I felt that they dealt with it very professionally, and without emotion and I totally respected their professionalism to correct and fix the disconnect. These are the type of companies that you want to deal with, because not everything goes perfectly... But they were wonderful, supportive and we love our final product. Please buy product from them and you will be super happy

John was great! First of all, they do work on the weekends and that is a huge win for anybody that…read morehas a busy work week. Communication was good through yelp and text overall, they were quick to respond with a date and time range of service and communicated confirmation the day before and when they were on their way. John himself was super friendly and respectful. He took off his shoes before00000 entering the house even though he didn't need to. He said hello to my mother on the way in and out. He was just a great guy who was friendly and super relatable. Just really good customer service. As for the service itself, he was knowledgeable about how to clean and fix my dryer vent. Total service time was under hour. It went really quick and the dryer never worked better. I will definitely be using him later this year for my AC ducts and in the future.

They did a great job at cleaning the air ducts and dryer vent. Very professional. I would hire this…read morecompany again in the future.

Although I did not move forward with my project, Angelo was very professional and helpful. He took…read morethe time to answer all of my questions, listened carefully to what I wanted, and came out the very next day. He provided me with a detailed quote the following day, and I appreciated how specific it was because it made the costs easy to understand. I will absolutely reach out to him again in the future when I am better prepared to start my project.

He came to my house on time as promised, made measurements and calculations, it took a day and a…read morehalf before I got his estimate. We decided we could not afford the price so we searched for more contractors and found one that we can afford.