The Disney Land of flooring. I had the great opportunity of meeting Mr Ellis as he came out…read morepersonally carrying samples that weighted more than him. We talked about history, weather and our children. The quote was reasonable and he gave options for different color brands and variations which I was surprised to hear. What makes this business great is his daughter handled most of the business side of the operations she was extremely quick with sending over the quote and scheduling a date for install. I was kept in the loop the entire time as I received a phone call a few days before the install to confirm everything was ready. The install company which they used also did amazing job asking if they can arrive early. During the install this exceptional team took care and quality of the The install taking off the doors and ensuring all of the seams were blended perfectly. We also had great conversation with the install group as they were friendly courteous and highly skilled as a professional I would definitely recommend to anyone looking for a high quality install at great prices. This is a trustworthy business that says that what they're gonna do and goes above and beyond to exceed your expectations.

From the owner: "2019 Best of Gaston"…read more Serving Gaston County and the surrounding areas since 1969, Ellis Carpet & Floor Center is here to assist you with all your flooring needs for Residential & Commercial, materials & installation. Voted The 2023 Best of Gaston Award Winner for Best Floor Covering Store. We are a Shaw Floor Network Alliance Member. Most Major Brands and all types of flooring are available. We also refinish hardwoods! Call us today for a FREE estimate for beautiful and affordable flooring!

Friendly, prompt and professional. We had our kitchen floor covered and Dennis did a terrific job…read more Everything was carefully installed with a lot of attention to detail. We were very pleased with the result. Kept things as clean and manageable as possible. Price was reasonable. I would recommend them to anyone and will certainly use them again.

Walter and Maxine Norville are Professionals in the carpet and floor covering business! I always…read morecall them when I need carpet or floor covering! They just finished a job for me and, as usual, another fantastic job! I highly recommend them for all your carpet and floor covering needs! You will not be disappointed!

It was a pleasure doing business with Scott, Greg, and Juan! I consulted with Mr Scott about the…read morematerials I wanted, and he graciously allowed me to take a few samples home so that I could see them in the area I wanted to renovate. I returned with the samples and we went over the numbers for an estimate. For the excellent quality of the hardwood flooring I chose, I was very pleased with the price, which included installation. Due to unforeseen problems with damage under the floor, I kept in touch with Mr Greg to let the team know that repairs needed to be made before the flooring was installed. He was patient and understanding, and he assured me that whenever I was ready to have the job done, just call and they'll schedule the installation. When I was finally able to call for the installation, I was promptly put on the schedule. Mr Juan did an amazing job! He was right on time for his 9am appointment, and I'm very impressed with his attention to detail. The frame around the marble of the fireplace came out beautifully, the new boards line up perfectly with the old wood flooring, and he masterfully avoided any damage to the very thin internet cable that goes through the floor. I can't recommend this company and their services enough!

The owner and my serviceman were awesome! From the day of the estimate to the repairs being…read morecompleted, everything ran very smoothly. The quality of workmanship, details, finished product, cleaning after work was complete, the kindness and manners were all so appreciated. I would definitely use Gaston Floors again and recommend to family and friends. Thank you! D Fleming

This company did amazing! Quick reply's and fast service. I needed carpet repair done asap and they…read moremade time to come out fast. The work done was very professional and reasonably priced. I will use again 100%.

Luis is very friendly. Moved extra pieces of furniture and rotated the living room area rug…read more Thanks, Luis.

Neal and his team were here when they said they would be, were in and out, friendly but diligent,…read moreand beyond reasonable. It was easy to see they were regular people out to help regular people. No extra charges like when you use a big company. Would definitely use again and recommend!

I found a diamond!!!…read more Let me hold it to the light for you: do you see this side? Here's Neal who is highly skilled, yet also humble. Look at this side: He provides a chill vibe, while also being super responsive and punctual. Oh! Let me turn the treasure again; do you see an experienced and fine tradesman who is also excellent with customer service? And the final shine on this fine stone? Neal had the best quote in a competitive market. We did full replacement of carpets on one floor, (and 2 sets of stairs) and LVP on another floor. They finished in 3 days and left a perfect jewel in their wake. How lucky we are to have found just such a gem! Neal and his team were an absolute pleasure to work with, and I would absolutely hire them again.

Keith took the time to treat individual spots to ensure they were removed before cleaning the…read moreentire carpet. He takes his time to make sure the job is done right and does a great job!! Highly recommend!

From the owner: We provide exceptional service and attention to detail for all our happy customers. Whether you…read morehave a small condo, or an entire apartment complex, you can expect 5 star service with a smile!

Original review: "I texted him for a quote and he responded "No". Asked if I had the wrong number,…read moreif he wasn't a flooring company. No response. Be careful with this guy" My response to owner: I uploaded the short text conversation I had with this "business". If the owner thought I was a scammer, surely that was cleared up after my second text when I tried to clarify if I had the right number. But he never responded, and just slandered me online instead. The reason I asked for his email was that I wanted to send him our floor plan so he could give us a quote. I ended up going with another company, and this guy missed out on a 10k+ project because he can't communicate.

Jhonas and his installers did a fantastic job installing over the terrible floors I had. We…read moreupgraded our flooring to be highly durable, which was important to us, as well as replaced all of the bull nose and having it painted. They were able to install our floors and paint our new bull nose within the span of two business days!!! Highly recommend this business.