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    Master Services

    4.7 (113 reviews)
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    Pulled from the carpet AFTER his "professional" cleaning. There were multiple tanks of this.
    Paul P.

    Changing to one star. I was able to go and see the results and the carpet looks awful. Running a handheld home cleaner over it got out multiple tanks of black, opaque liquid, and Luis just said his job was to come out not ensure the carpets are clean. I understand that there will be some dirt etc. left with the pad and all, but multiple tanks of this from a household cleaner is unacceptable, and he just says the job was done correctly and that's it. Floors actually look much worse than before he came.

    Our stairs after the cleaning
    Julie P.

    If you are looking for any carpet cleaners, do not hesitate to hire Luis! I will call him again and again for cleaning services now that we have used him. I priced out a few cleaners prior to choosing and Luis was on the reasonable side, in fact one of the cheaper estimates I received. He was definitely worth more than the price! Honeslty, from scheduling to service, everything was a breeze. We scheduled and communicated via text, which I enjoyed. Luis was also able to reschedule me after my daughter got sick in the middle of the night and it wasn't a hassle. That in and of itself was worth gold to me! On the day of, he came in, walked through and explained everything he was going to do, as well as how long it would take and then got to work. He was efficient (3 rooms, hallway and stairs) with his work, and was done in under 2 hours. The carpets looked amazing and the house smelled good. Way better than that chemically smell some cleaners have. Luis also left shoe covers in case we needed to go upstairs before the carpets dried. The whole experience was professional, curteous, and my carpets look amazing!

    Request for services was ignored.

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    2 months ago

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    3 months ago

    Luis is amazing! He did an incredible job on my carpet. Will definitely be calling him again!!! Highly recommended!

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    5 years ago

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    1 year ago

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    Luis P.

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    1 year ago

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    3 years ago

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    Luis P.

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    3 years ago

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    7 years ago

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    2 years ago

    Prompt service and accommodated my schedule. I would recommend them and would use them again.

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    2 years ago

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    Luis P.

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    4 years ago

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    3 years ago

    Master services did a great job carpet cleaning. I just sent a note to use them again! Highly recommend

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    5 years ago

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    2 years ago

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    Luis P.

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    3 years ago

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    Luis P.

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    5 years ago

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    Luis P.

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    5 years ago

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    Luis P.

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    6 years ago

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    6 years ago

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    6 years ago

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    Luis P.

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    6 years ago

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    4 years ago

    My scheduled appointment was missed. No courtesy call given & my inquiries were ignored. Very unprofessional & unreliable

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    Luis P.

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    4 years ago

    Great service! Luis was very professional, quick, and efficient. Definitely recommend him for carpet cleaning!

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    4 years ago

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    Luis P.

    Thank you Chris I’ll see you guys next time.

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    5 years ago

    Once again, Luis did a phenomenal job on our carpets! We will continue to use him.

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    Luis P.

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    7 years ago

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    6 years ago

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    4 years ago

    Great job! Great price! The carpet looks and smells fabulous. I plan on using Luis in the future for other flooring needs. Thanks Luis

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    Luis P.

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    5 years ago

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    Luis P.

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    3 years ago

    Communicative, responsive, timely and efficient! I would HIGHLY recommend Master Services!

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    Luis P.

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    5 years ago

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    7 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    8 years ago

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    12 years ago

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    12 years ago

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    8 years ago

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    7 years ago

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    Page 1 of 3

    Ask the Community - Master Services

    Do you repair carpet that a dog has torn up?

    Yes

    Do you service york county?

    Yes we do

    Can you clean couches?

    Hi Donna! No I’m sorry we aren’t doing upholstery at the moment.

    View All 5 Questions

    Review Highlights - Master Services

    Luis and his team were wonderful and provided very professional, efficient carpet cleaning and carpet repair services.

    Mentioned in 80 reviews

    Read more highlights

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    Gaston Floor

    Gaston Floor

    5.0
    (8 reviews)

    It was a pleasure doing business with Scott, Greg, and Juan! I consulted with Mr Scott about the…read morematerials I wanted, and he graciously allowed me to take a few samples home so that I could see them in the area I wanted to renovate. I returned with the samples and we went over the numbers for an estimate. For the excellent quality of the hardwood flooring I chose, I was very pleased with the price, which included installation. Due to unforeseen problems with damage under the floor, I kept in touch with Mr Greg to let the team know that repairs needed to be made before the flooring was installed. He was patient and understanding, and he assured me that whenever I was ready to have the job done, just call and they'll schedule the installation. When I was finally able to call for the installation, I was promptly put on the schedule. Mr Juan did an amazing job! He was right on time for his 9am appointment, and I'm very impressed with his attention to detail. The frame around the marble of the fireplace came out beautifully, the new boards line up perfectly with the old wood flooring, and he masterfully avoided any damage to the very thin internet cable that goes through the floor. I can't recommend this company and their services enough!

    The owner and my serviceman were awesome! From the day of the estimate to the repairs being…read morecompleted, everything ran very smoothly. The quality of workmanship, details, finished product, cleaning after work was complete, the kindness and manners were all so appreciated. I would definitely use Gaston Floors again and recommend to family and friends. Thank you! D Fleming

    Carpet to Go Flooring Charlotte

    Carpet to Go Flooring Charlotte

    3.4
    (20 reviews)

    I have never been so pleased with a company that wanted to help me out. Bill and Nick were great to…read morework with. We had an issue that required prompt attention, and they accommodated my family during this time of need. The quality of work they provided was also exceptional. The crew was on time (actually early) and did a great job, not just the carpet but also cleaning up after themselves. Thanks again for excellent Customer Service, Quality materials, and Great Workmanship!! Patrick Morrow

    This company use to have a great manager but then she unexplainably disappeared? The new manager…read moreNick was nice, but some things need to get better with this company. So everything was paid for, and the appointment was made to install the carpet. Supposedly " " they showed up, but couldn't install. They said they couldn't install because they didn't have any room to cut the carpet. They couldn't use their power tools because we didn't have electricity set up yet. They couldn't cut the carpet because the garage had building things in it and we did not have a driveway yet. This is the kicker..... no appointment was made, and they broke into the back of the house and installed the carpet without anyone knowing. NOTHING HAS CHANGED from the time that they supposedly showed up. Power tools??? You don't need power tools to install carpet. You have your tracks and you have your carpet that you have to cut and put down. Honestly, I should have made a police report. What company breaks into your house and does this?!?! As far as the quality that is to be seen... as I said, in the beginning, this company needs to be ran more efficient. I am still confused on how an appointment was made and they couldn't do their job yet broke into the house on a no appointment made day and did it when nothing has changed?!? I would rethink your choices and do some homework before you decide on this company.

    Floor Coverings International

    Floor Coverings International

    3.7
    (3 reviews)

    We bought carpet from 50 floor because the commercial says they do the heavy lifting. I have a…read morebedroom with an armoire that separates into two pieces, a dresser with a mirror that comes off and a sleigh bed with a Tempur-pedic mattress. The bed has to be taken apart after the mattress comes off. two men who looked not big enough to move furniture took one look at it and said they would put sliders on it to move it. I told him the plastic sliders,that look like they have been sliding things on concrete., Would damage my wood floors. I had a straight shot into the bathroom for them to put furniture and it was plenty big enough for it. I asked if they had anything to put over the tile so they would not damage it and they said no. I asked if they had anything to put on top of the hardwood floor to put furniture and they said no. They eventually told me they do not move furniture. 50Floor does NOT not do the heavy lifting. We spent the day moving things out of the bedroom and out of the closet and taking everything off of the furniture as well as removing a TV set from the armoire. I rearranged furniture in my great room to make it easy to do this work. What a waste of time. Oh, and they assured us they would not charge us a restocking fee. They should've paid me a fee for my trouble.

    Excellent customer service thru the entire process. The installers were friendly, and very…read moreprofessional. From the beginning to the end, FCI South East Charlotte were a pleasure to work with.

    Master Services - carpet_cleaning - Updated July 2026

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